Tricon Reviews 72

Your customer service is excellent. We have recieved prompt service anytime we have needed it.

Johnny Waters gets us right every time he comes out and he is very accommodating. The only tech that my my is comfortable with.

I wish I could give this company a zero. I’ve been with them for 5 years but the last 2 years has been horrible. They will over charge you and then blame you. Do not rent from this company. I can’t wait until my lease is up. They tell you they understand but that just part of their company line to make you feel better but they really don’t care

We been a residence of Tricon for the last year and it’s been the worst experience of a lifetime. We cannot wait to get out of this lease and never look back at Tricon again they rob you blind so many unknown charges. Tricon just sucks in general I would never recommend nobody rent through there property management, or you will be paying almost double your rent at the end .

Stay away from Tricon!! Worst company EVER!! Home was flooded in March 2026 due to a pipe that burst in the wall. A section of the floor was taken up. Nothing else was done. Tricon had three companies to come out and submit a bid in which all three were rejected by Tricon. Upon speaking to the companies that were rejected , we were informed that Tricon only wanted to pay $3,000 and nothing more. Due to the delay by Tricon, the flooring has become worse and the entire hardwood downstairs will have to be treated for mold and replaced in which they will not do. STAY AWAY FROM THIS COMPANY!!

We rented 809 N 95th Pl, Mesa, AZ for two years, and our experience was extremely disappointing from start to finish.
We were required to pay a $600 non‑refundable pet fee on top of a monthly pet charge. We also paid for a “smart home system” that never worked once during our entire lease.

They kept over $1600.00 of our refundable security deposit

From the very first walkthrough, we pointed out serious issues:
• untreated and warped wood fencing with nails sticking through
• a weak front door and a rattling, very old sliding door
• no dryer vent

The representative told us directly that they “wouldn’t spend the money” to fix the doors or make proper repairs.
Within months, the exterior paint began peeling off the house in sheets, blowing across the yard and neighborhood. We called repeatedly. Months later, they finally sent an unmarked truck with what appeared to be an unlicensed painter who brought his kids with him. We were left to clean up all the paint chips ourselves.
The flooring peeled up in the bathroom and bedroom. When the second walkthrough happened after a year, we again showed the fencing issues, nails sticking out toward the neighbor’s yard, the failing doors, the missing dryer vent, and the non‑functional smart home system. No one ever followed up. No repairs were ever made.
Our neighbor’s dogs repeatedly got under the fence and attacked our dogs because the fence was so warped. We had to spend our own money on a no‑dig barrier, a gate, and a screen door just to keep our pets safe and secure.
After moving out, they returned only $100 of our deposit. First they claimed it was due to “flooring damage,” but when questioned, they changed the story and said it was because the interior “needed repainting” and that the paint supposedly had After moving out, they returned only $86 of our deposit. First they claimed it was due to “flooring damage,” but when questioned, they changed the story and said it was because the interior “needed repainting” and that the paint supposedly had a “5‑year warranty” we were responsible for. This makes no sense, especially since the walls already had visible patch jobs underneath the paint when we moved in, and one of those old patches literally opened up when we moved our couch.

We did not receive proper repairs, proper communication, or a fair deposit return. They kept all but $100

The only positive thing I can say is that the A/C worked well.
I would not recommend renting this property or working with this management company based on our experience.

4/22/26 Update to your response:You were informed of all the issues during your inspections, yet your inspection staff never followed up or addressed any of the problems we reported. It is unreasonable for you to claim that interior paint carries a “5‑year warranty” before a tenant moves in, especially when this was never disclosed in advance. We live in the desert, with a mostly dirt and rock lot, and the interior would not require repainting due to anything we did. If I were a new tenant, I would reasonably expect fresh paint, not paint already failing.

Additionally:

The exterior paint began peeling off in sheets within months of move‑in.

The exterior is peeling again now, which clearly indicates poor workmanship or low‑quality materials.

Repainting after two years is normal wear and tear, not tenant damage, and falls under the landlord’s responsibility under Arizona law.

We shouldn't be charged almost a $1000 for repainting a living room

Our heat and ac never worked. Three different contractors Tricon sent said that the unit and windows needed to be replaced. One contractor said previous tenants over the past three years had the same problems and Tricon refused to do either. When we gave them the option of fixing the problem or giving us an early contract release, they replaced the AC/Heat unit but not the windows. Wasn't enough. So glad we are leaving.

Update: Upstairs temperature after the AC replacement remained above 80's. No temperature problems in our new rental.

It’s been 60 days and we’ve had sooooo many issues. Our #1 issues are maintenance issues. Since moving in, we’ve had to:
1. Have the stove replaced
2. Have the refrigerator replaced
3. The thermostat is supposed to be a smart thermostat however when you turn the air on and shoots out heat or you turn the heat on and shoots out here. They have been able to fix this issue however it is still not fixed.
4. One guy in particular is very rude, disrespectful, and does not know what he is doing. We have communicated to them many times that we prefer for him not to even come out. Yet they keep assigning him to our maintenance issue saying that he is the only one.
5. Mold in the finished basement, so the carpet and dry wall had to be replaced. The basement still smell like mold.
6. Hole in the laundry room wall where the dryer was supposed to be venting out. The dryer was not set up to the vent system and the wall had to be fixed.
7. We were promised that our smart home system would alert us if any window or door is open passed an hour. That does not happen. We were also told that it would alert us. If there was a flood under the sink, that system is not even hooked up under the sink. So many promises that we are expected to pay every month for yet we don’t even have those services provided.

These are just some of the issues we’ve had and remember it’s only been about 60 days that we have been in the home.

Be aware when making payments, they no longer take you to another page to verify payment. Now with one push, it automatically sends the payment. So if you pushed the button and perhaps it sends it to another account or the not fully funded yet, they will charge you an extra $50 dollars. Anyway these crooks can beat you out of money, they will. Will NEVER in my life rent from these people again. CROOKS CROOKS CROOKS

This company runs like a dictatorship. First they tell you to apply immediately because promotions will expire in one day and then the California process team gives you only 2 days to send personal sensitive information. This company is transparent that “money” is more important than people/families. I also found some disturbing building violations inside some of their homes and will be reporting. You can tell the flooring and underneath is cheap first and second floors. Fencing was cheap finding some wood boards broken newly installed. What a shame to bring this type of community to Charlotte.

.I would strongly caution anyone considering renting from Tricon Residential. I entered into an early termination and relocation agreement with the company. I complied with the agreement, fully moved out of the home, and left the property clean and empty. I also documented the condition of the home with photos and videos when I vacated.

After I moved out, the company began making claims that were not true, including allegations that animals had been in the home and later claiming that someone was still living there after I had vacated. Both of these claims were incorrect. I responded and tried to resolve the situation but received little communication.

Months later, the company refused to honor the relocation agreement and then allowed a collection account of about $30,000 to appear on my credit. This has caused serious financial harm even though I complied with the agreement and the matter had already been addressed previously.

My experience has been extremely frustrating and I would encourage potential renters to research carefully before signing a lease.

Seamless move-in process and maintenance completed right away.

This is the worst management company of all time. We were expected to fork over first month's rent and a security deposit 72 hours after being accepted or we would lose the rental property. 3 days before move in, we get notified that the basement is flooded and we are unable to move in. When asking for a refund, the communication was absolutely abysmal. We asked for updates constantly and kept getting the same answer. Some idiot from one department would reach out to another idiot in a different department. After two full weeks of us asking where our check was, they sent it to some random address. We clearly stated one address in our email for return and they still found a way to mess it up. Never ever get involved with these bozos ever.

Tricon Residential is not merely disorganized — their practices are predatory.

Our eviction case in Osceola County, Florida was voluntarily dismissed, and on Jan 5, 2026 Tricon’s own attorney confirmed our balance was $0.00 in writing.

Less than 24 hours later, Tricon issued a fraudulent 3-day notice demanding $9,472.19, while ignoring thousands already paid (including funds in the court registry). They continued billing for disabled “Smart Home” services, demanded legal fees for a dismissed case, and blocked our resident portal for months — making payment intentionally difficult.

Only after state complaints were filed and negative reviews gained visibility did Tricon suddenly admit “system errors” and apply a $1,000 “goodwill credit.”

Let’s be clear:
This was not goodwill.
This was damage control.

That $1,000 appeared only after Attorney General and FDACS complaints were opened and Google reviews exposed their accounting fraud. It does not cover medical bills, does not undo months of harassment, and does not compensate for the documented psychiatric emergency their actions triggered in our family.

Their pattern is consistent:
inflate balances → restrict payment access → issue notices → apply pressure → offer small credits once exposed.

Emails were ignored for months. Action happened only when the situation became public.

This is not a glitch. This is systemic.

Multiple Florida agencies are now involved. All documentation is preserved.

If you rent from Tricon: save every receipt, screenshot everything, and never rely on their ledger.

Human lives are not line items.

Proceed with extreme caution.

I thought things would improve once Tricon took over from Pathlight Property Management. At first, it really felt like it because issues I had been dealing with through Pathlight for a few years were finally being addressed. My opinion of that has changed now and I realize they don't care any more about their tenants than Pathlight did.

I’ve been without a working refrigerator since last Wednesday. It’s Thursday of the following week and I’m still without. All of my perishables have had to be thrown out and everyone knows groceries are not cheap – especially items like meats that you would normally freeze because you aren’t planning to cook them right away. The good thing is that I didn’t just go to the grocery store and stock up on much, but I’m estimating that between what I had in the freezer and then the milk, eggs, etc. that I had in the fridge, I threw out at least $300 worth of food in total. Could have been much worse.

Because of the inconvenience of not having a way to refrigerate items, I didn’t purchase new groceries because I had no way to preserve them. I’m a single mom who works very hard for every penny I earn, and I’m proud to say I do it without help, but I wasn’t prepared for a situation like this. I’ve been forced to order out for most meals that I would normally prepare at home, so I’m spending money that I did not plan to spend. Yes, everyone has pantry items, but even something as simple as macaroni and cheese requires milk and butter. Other than tuna in a can, protein needs to be refrigerated, so there’s that.

Tricon has been horrible about communicating to me the status of my maintenance request. I’ve called and emailed multiple times, but with not a single acknowledgement of my emails, and no return phone calls until within the past couple of days. Remember – I reported the fridge last Thursday early morning, a maintenance tech came out Thursday and confirmed it was not repairable and that a new one needed to be ordered. I assumed I would at least get an update that the refrigerator was ordered. Nothing at all until I finally called the maintenance tech back on Monday and he informed me the new fridge was being delivered Wednesday. I should not have had to reach out to him… he’s a vendor Tricon hired to look at the issue, but he was kind enough to take my call. Tricon should have communicated that to me. So, Wednesday, the fridge showed up. They were not able to install it due to copper plumbing, so the old one is still connected – not working, and the new one is sitting in my garage. Supposedly, someone is coming out today to address the plumbing issue and install the new one, but I don’t believe anything any longer until it happens.

I contacted who I was informed to, Tommie Moten, who apparently handles concession requests and he informed me that Tricon would not help me with any costs of the food I lost, meals I’ve had to buy because of their faulty equipment, and there was nothing he was willing to do to compensate me. His exact response was "Tricon did our part – it’s not our fault that the refrigerator took so long to be delivered”… which still isn’t installed. How can Tricon feel absolutely no moral or ethical responsibility to me as a very loyal and responsible tenant who has never been late or missed a rent payment? Rent is NOT cheap. I’m not asking for free rent – I’m asking for a little bit of a discount due to the extra costs I’ve had to incur due to the inconvenience. Once the new fridge is installed, I will need to replace all of the food items that were spoiled and I had to throw out. The longer I’m without a fridge, the more costly it is for me.

Fortunately, I have an attorney and I am confident that he will not agree that Tricon bears no responsibility in this situation.

They want to charge fees for rent when they keep sending people to fix my bathroom for over 8 weeks I have had a work order open since 11/28/2025!! It’s now February!! My kids and I have to shower at the gym! Clearly they don’t know the Michigan law! But Michiganders have renters rights!!fix my bathroom and remove my fees! Worse freaking property management company ever!! Do not rent from them! Still no operating bathtub or shower in my home!

worst property management company, Living here meant dealing with extended appliance failures while still being charged full rent. I went over a month without a functional freezer, Dish washer, dealing with molding and leave with animals at the addicts. recently i lost a significant amount of food, and had to spend extra money eating out because repairs were delayed and repeatedly misdiagnosed.

Even after the freezer was confirmed to be nonfunctional and replaced, there was no consideration for reimbursement or rent credit. Communication and follow-through were poor, and issues required repeated escalation. I would advise future renters to document everything carefully.

They don't want you to have outside rentals insurance while you pay every month is not going to cover you for nothing - i have had multiple water leaking from the restroom, roof leaking , unworking appliance for month, Hurricane damage my computer. all of these were not covered by their policy. Very Frustrating and exhausting experience here.

I am a senior citizen 67. I moved on 2022 Under HOME PARTNERS. JAN 2024 . TRICON TOOK OVER(i immediatley checked reviews and BECAME CONCERNED AT THE RATINGS I SAW). I also worked my solo salon biz established 2014 so that income supplemtrd by social security. Credit was great 2022 allowing me to get approved and move into this lovely home. Aug 2024 I began to experience decline in appts due to economic decline impacting my client base thus affecting my income that supplemented my overall home and business expenses.
I was diagnosed with MEDIUM TO SEVERE DEPRESSION..under doctors care. The stress from overall expenses crippled me. A family member came to assist me. Shes a senior citizen as well. I tried doing other work ie Uber but I was not well mentally..anxiety of driving people and even tried food deliveries exasperated the situation. Had to give up my Solo Salon already with a balance due to inability to keep my business afloat.

Heres whats happened regarding rent payments:

November got behind: they added additional lawyers fees. I paid using ALL of my social security. 5 days kayer December was due

December got behibd(my biz still not enough appts to recover ..sp same scenario as November..but used ky social security along with my famiky member paying 1/2..but yet again lawyers fees added

Now it January..deadline is 27th..but my social security doesnt hit 4th Wednesday of the month which is the 28th...I just need (1) day! ..I asked for (1) day. They refuse!

NOTE: THE ADDITIONAL LAWYERS FEES
November I paid, then they sent statement and there was a credit? I called they said they never sent to lawyer! SO I STRUGGLED im my depression to use all my socials security

Same thing for DECEMBER!!
and now for JANUARY

The state if our country trickles down..NO COMPASSION..they say they try to wirk with you..BUT THATS A LIE..the last call I had..inasked the name of the rep..THEY HUNG UP ON ME!

All I need is (1) Day!!

With my family member who works abd has helped me in my recovery of mental illness..contributes so that once January paid..well be caught up.

I REFUSE TO BE BULLIED..I will fight(call LEGAL AIDE, CALL LOCAL T..V. as well because..WE ARE IN DIFFICULT times just like during the pandemic...

HOMELESSNESS IS CONTINUING TO RISE..this feels like being PUNISHED for being a regular citizen. THESE BiG COMPANIES think they can get away with it..they ok taking ur money..pay rent on time. BUT NO RESPECT OR ACCOMDATION IF A HUMAN BEING FALLS ON HARD TIMES

BEWARE OF TRICON..That "CON" definetly shows in their actions!

We've been here for 3 months and have been lied to time and time again. Our walk-thru inspector told us that any work orders within the first 30 days needed to be sent to him by text message. We have screenshots of messages we sent to him about our freezer not working. he kept telling us a 3rd party would come and no one came. The freezer has stopped working 3 different times and each time we lost meat and vegetables, items that we worked hard for just to buy. 2 of the cabinets were caving in when we moved in, we were told that maintenance would come and fix it, never happened. Both water faucets outside are cracked and do not work properly, the operations manager said that maintenance would come, and he did, but he didn't even go outside to look at them, he said he'd put in a work order and still to this day no one has come. Our dryer stopped working, maintenance came and ordered a new timer, when it came in, he came back and refused to put shoe covers over his muddy boots, I gave him 2 plastic grocery bags and he was too lazy to put them on, tracked mud all over from the front door to the laundry room. He looked at the freezer and said it looks like the filter has been out for some time, then he said since it's been over the 30 days mark we would have to replace it, I told told him that we will not be purchasing it because we've been reporting the freezer not working SINCE WE'VE MOVED IN. He replaced the timer and there was one little screw that needed to be put back to hold the timer in place and advised him to do it and he said it wasn't necessary. After that, he noticed that he lost the little stem that help hold the knob to select the dryer setting, which meant we had to wait another week to use the dryer. Smh. He asked me if I had any plyers, I gave them to him and while he was showing me how to use the plyers to turn the timer stem in order to use the dryer until the new knob and stem arrived, the freakin timer fell out of place BECAUSE OF THE FREAKIN SCREW THAT I TRIED TELLING HIM TO PUT BACK IN PLACE. After all of that, he left and said that he'd be back when the knob arrived. Still to this day 3 weeks later, no one has been back. This is insane because each time I've called, no one can seem to find any work orders, or the phone representative would say that there's an error or glitch in the system, but the one part of the system that takes the monthly rent payment ALWAYS seems to WORK. This is insane.

The absolute worst group ever. They don't get back to you on anything. Stay away from them