The company overall has been great, but they’ve had certain employees, like Michelle Cox, who wrongfully charge tenants fees based on her mood and then ignore until you take further action and spend m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We didn't like the contractor yall used for this house to get ready. Personally i don't think it was deep cleaned. And theres food stains still on the under parts of cabinets in the kitchen. And also... See more
Company replied
My experience with Tricon have been nothing short of EXCELLENT! Each time I reach out, I’m greeted with curiosity, and understanding. Any maintenance request have been addressed with urgency and I’ve... See more
Company replied
The entire process of leasing and moving in has been terrific. Justin, who did our initial walk through was incredibly helpful and personable. He made moving in very smooth. Every person we have dealy... See more
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Company details
Written by the company
- Consistently Out-Caring in Service of Residents
- Tricon provides professionally managed housing with responsive maintenance service, technology-enabled resident tools, and local teams focused on resident care. Through the Tricon Resident App, residents can manage payments, access leasing and account support, and submit maintenance requests at any time. Tricon completes 86% of repairs in one visit, and our network of 90+ technicians supports ongoing maintenance and resident care across our communities. Tricon also offers financial wellness programs for eligible residents, including financial literacy resources, credit-building programs, resident home purchase opportunities, and down payment assistance. Learn more at www.triconhomes.com.
Contact info
15771 Red Hill Ave, 92780, Tustin, United States
- 844 874 2661
- triconhomes.com
3.3
Average
140 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tricon
Thank you for your wonderful feedback! We are honored to hear that every interaction you've had with Tricon has been exceptional. Providing a positive experience and outstanding service for our residents is what we strive for each day, and it's rewarding to know we've met those expectations. We truly appreciate your trust in us and look forward to continuing to provide the level of service you've come to expect. Thank you for being a valued resident
Reply from Tricon
Thank you for your feedback! Our team is committed to providing quality service and a great living experience for our residents, and it's wonderful to know we're delivering on that promise. We appreciate you choosing Tricon and look forward to continuing to serve you!
Our neighbors just got out of their…
Our neighbors just got out of their lease at a Tricon property. They have lived in the home around two years. The issues they faced was mold throughout the house, problems with the septic system and the entire backyard was dug up. So, they moved out on Thursday or Friday and the house is now being advertised to move into within a week. The pictures used in the advertisement are ones from a few years ago. They claim it's not ready for new tenants as residents still living there.
This sounds like a scam company. They are charging monthly rent that is higher than the house is really worth and it seems like they care more about money than the health and safety of tenants.
31 May 2026
Unprompted review
Reply from Tricon
Thank you for sharing your concerns. While we cannot comment on the specific circumstances of a home when the reviewer is not a current resident, we take all matters related to home quality, maintenance, and resident safety seriously.
As part of our leasing process, we often pre-lease homes before they become available to help meet housing demand. However, homes are not turned over to new residents until required inspections, preparations, and any necessary work have been completed. If unforeseen repairs or maintenance needs impact a home's readiness, we adjust our timelines accordingly.
We understand that observing work being completed at a neighboring property may raise questions, but we remain committed to ensuring homes are ready for occupancy and meet our standards before a new resident moves in. We appreciate the opportunity to address these concerns.
Easy to work with and will always use…
Easy to work with and will always use Tricon for my rental properties
11 May 2026
Reply from Tricon
Thank you for your kind words! We are thrilled to hear that you've found us easy to work with. Building positive relationships with our residents is important to us, and we are grateful for your trust and loyalty. We appreciate you choosing Tricon and look forward to continuing to serve you for years to come!
Great service and everything but…
Great service and everything but sometimes it’s a while to come fix certain stuff of the house
29 May 2026
Reply from Tricon
Thank you for your feedback! We are happy to hear you've had a positive experience with our service overall. We also appreciate your honest comments regarding repair timelines. While we strive to address maintenance concerns as quickly as possible, we understand that waiting for certain repairs can be frustrating. Your feedback helps us identify opportunities to improve, and we're committed to providing a better experience for our residents. Thank you for choosing Tricon!
They make everything easy from…
They make everything easy from submitting a work order to renewing our lease! The maintenance requests response is timely.
15 May 2026
Reply from Tricon
Thank you for the wonderful feedback! We are so glad to hear that your experience has been seamless, from submitting work orders to renewing your lease. Providing timely maintenance support and making everyday processes easy for our residents are top priorities for us. We appreciate you choosing Tricon as your home and look forward to continuing to serve you!
Reply from Tricon
Thank you for sharing your experience! We a
re glad to hear the technician was kind, professional, and able to resolve the issue quickly. We appreciate you taking the time to leave a review and are always here if you need anything in the future!
Poor customer care
Poor customer care, they don’t care about us tenants. We’ve been without water at our home for two days now because of the leaking pool. This has happened twice now
26 May 2026
Reply from Tricon
Hi Marlon,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how disruptive the loss of water service has been.
We have carefully reviewed your account and confirmed that this matter has already been discussed with you by a member of our team. We also confirmed that concessions had previously been provided in an effort to assist with the water-related concerns. Based on our review, the interruption in water service was not the result of any action taken by Tricon.
We understand this has been a frustrating situation. After a thorough review, our position remains unchanged, and no additional concessions will be issued at this time.
Should you wish to discuss this matter further, we remain available to assist.
Customer communications
14 May 2026
Reply from Tricon
Thank you for your feedback! We are glad to hear you’ve had a positive experience with Tricon and that our customer communication and service process has been easy to use.
We also appreciate your note regarding internet service options and will share that feedback with our team for review.
Thank you for being part of the community!
The experience with Tricon has been wonderful
The experience with Tricon has been wonderful. The ease of being able to contact Tricon for any issues is easy and the property is wonderful. The only thing would be if I could use my own internet company.
27 May 2026
Reply from Tricon
Thank you for your kind feedback! We’re so glad to hear you’ve had a positive experience with Tricon and are enjoying your home, as well as the ease of communication for any needs that come up.
We also appreciate your note regarding internet service options and will be sure to share that feedback with our team for consideration.
Thank you for being part of the community!
Signed for 2nd yr., highly recommend
My family and I have lived in a rental house for almost two years through Tricon and we feel more and more comfortable and safe every day. The ticket system Tricon uses for maintenance issues, is resident-friendly & they have done everything possible through their actions and clear communication to make us feel welcome to the community. We have just signed the renewal and would recommend leasing a home through Tricon.
27 May 2026
Reply from Tricon
Thank you so much for sharing your experience! We are thrilled to hear that you and your family have felt increasingly comfortable and safe in your home over the past two years. It’s especially wonderful to know that our maintenance process and communication have helped make your experience a positive one. We truly appreciate your continued trust in renewing your lease with us and thank you for recommending Tricon to others in the community!
I had a plumbing issue in my master…
I had a plumbing issue in my master bathroom. Long story short, it took two maintenance people and two different "experienced" plumbers to figure out the issue that I had originally told the first main maintenance person. So tricon ended up hiring a plumbing company called High Low plumbing to complete the work. It took them three weeks to complete the work and that was after I called EVERYDAY trying to push the matter since I had literal fecal matter in my shower... on the very first day of the job, the plumbing company took apart my fence. I have a dog that is extremely hyper and needed his backyard (one of my MAIN reasons why I got this house). After the plumbing company finished, I thought they would put the fence back since they took it apart. The plumbing company then informed me I had to submit another ticket with tricon to have the fence reinstalled. It took multiple days for tricon to assign my ticke and again, it was because I called every day. It turns out they assigned my ticket to a company that did not exist and they ended up sending out a maintenance person anyway. This whole process of back-and-forth took a month and a half to fix. I continued to ask for a tricon manager to call me to discuss the process as I was just strictly trying to seek understanding from the managing partners. No one called me. No one acknowledged the unprofessional behavior during the process. No one did anything. Yet they received full rent payment on time as they were expecting. However, I never received the full service of my house for an entire month and a half. I feel like this process has been highly. I'm professional and severely unappreciated.
20 April 2026
Reply from Tricon
Thank you for sharing your experience, and we’re very sorry for the frustration and inconvenience you went through during the plumbing and fence repairs.
We are actively looking into this situation to better understand what occurred, including the delays, communication breakdowns, and vendor coordination issues. Our team will also be reaching out directly to you as part of our review process. As we gather more information, we will provide updates and take appropriate steps to address what happened.
We appreciate you bringing this to our attention and allowing us the opportunity to follow up and improve.
Still having issues with the door.
Still having issues with the door.
Door is hard to open and shut and will not stay closed.
Put in second request for repair.
21 May 2026
Reply from Tricon
Hi Randall, Thank you for bringing this matter to our attention. We understand how frustrating it can be when an issue persists. We are pleased to confirm that the door repair was completed on June 3. We appreciate the opportunity to address this concern and remain available should you need any further assistance.
Do not Rent with Tricon Menifee
I truly hate leave negative reviews, but after living in a Tricon Residential community in Menifee California and spending months attempting to resolve issues through the proper channels, I feel compelled to share my experience.
The most significant issue has been an ongoing HVAC/heating failure that originally began in February 2026. Despite multiple maintenance requests, countless phone calls, technician visits, involvement from Tricon maintenance personnel, and even a third-party HVAC contractor, the problem continued. What was most frustrating was not just the repair itself, but the complete lack of communication, accountability, and urgency surrounding a basic habitability issue.
Throughout this process, I communicated directly with Regional Manager William Yanez Manecke who later just cc'd some other people in management, the leasing office team, Tricon customer service, centralized maintenance, onsite maintenance personnel, and outside contractors. Despite repeatedly explaining that I had already contacted maintenance, escalated the issue, and took time off work (8 days to be exact) to accommodate multiple repair attempts, I continued receiving the same response: call maintenance again, follow up again, and continue waiting.
Eventually, after months of failed repair attempts and lack of meaningful updates, I was forced to file a complaint with the City of Menifee Code Enforcement Division. The City reviewed my complaint and immediately opened Code Enforcement Case CE-26-0539.
Unfortunately, the HVAC issue is only part of the problem which has still be fixed or address.
The overall condition of the community has steadily declined. Trash cans are routinely left out throughout the neighborhood for extended periods, creating a cluttered and neglected appearance. Common areas frequently appear overlooked, and there seems to be little enforcement of community standards that residents are expected to follow. In which William continues to provide excuses, what's sad is no other community has this issue. I literally gave him the plan to have them removed at owners expense and he did what he normally does, not reply....
The dog park, which is advertised as a community amenity, is often littered with dog waste and appears to go extended periods without proper cleaning or maintenance. Residents paying premium rental rates should not have to navigate dog waste, overflowing trash cans, and poorly maintained common areas. Also the pool, they'll tell you is heated, but it is not and not to mention their gym, the overhead speakers don't work, I told them via email in February that the treadmills were breaking down and STILL not fixed.
What disappoints me most was the lack of ownership and accountability. Problems are "acknowledged", but meaningful action often appears delayed or passed between departments. Residents should not have to act as project managers to coordinate communication between leasing staff, regional management, customer service, maintenance teams, and contractors just to resolve basic issues.
For the amount of rent being charged, I expected significantly better communication, responsiveness, and pride in the community. Instead, I experienced poor communication, delayed maintenance resolution, declining community standards, and a complete lack of urgency regarding issues that directly affect residents.
I sincerely hope Tricon Residential leadership takes a serious look at its customer service, maintenance escalation process, community upkeep, and management accountability. There is a substantial gap between the image being marketed and the experience I have personally received.
23 May 2026
Unprompted review
Reply from Tricon
Hi Michael,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience caused by the HVAC concerns, the delays in reaching a resolution, and your overall experience throughout this process. We also acknowledge the concerns you raised regarding communication, community upkeep, amenities, and responsiveness.
Our team remained in communication with you while working with our HVAC vendor to diagnose and resolve the issue. We are pleased to confirm that the necessary repairs have now been completed, a new sensor has been installed, and the heating system is operating properly.
We understand this experience did not meet your expectations and appreciate your patience while our team worked toward a resolution. Should you have any additional questions or concerns, our team remains available to assist.
Tech: 5 Stars. Still leaking : 3 Stars
This rating does not reflect the excellent service provided by the maintenance tech who checked the leak from the refrigerator. He gets 5 stars.
This rating reflects the fact water still is leaking from under the freezer area after the filter was removed from the back of the refrigerator.
14 May 2026
Reply from Tricon
Hi Maureen,
Thank you for your feedback. We are glad to hear that the maintenance technician provided excellent service during their visit and appreciate you recognizing their efforts.
We have reviewed the records and can confirm that the refrigerator leak concern was resolved as of June 5. We appreciate you bringing your concerns to our attention and are pleased the issue was ultimately addressed.
Thank you again for sharing your experience.
I just appreciate that Tricon fixes…
I just appreciate that Tricon fixes things immediately amd its done righr the first time, unlike your competitor, my old rental company.. Invitation Homes. Your technicians are always so nice, smile, talk, explain, and just do great work. I love tricon for sure.
19 May 2026
Reply from Tricon
Thank you so much for your kind words and for choosing Tricon! We are thrilled to hear that our team has consistently provided prompt service and a great experience. We truly appreciate your recognition of our technicians’ professionalism, communication, and care. We’ll be sure to share your feedback with the team. Comments like yours mean a lot to us!
Bad maintenance issues
Sending out handyman for AC and electrical work ...making 4 visits in 2 weeks ...losing work and out 400 dollars for portable AC. Finally an actual professional/expert comes out and it's done within an hr. That sums it up
8 May 2026
Reply from Tricon
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced. We are currently reviewing this situation with our internal teams and will be reaching out directly after a full review to provide a more detailed response.
Since I moved in here on April 15
Since I moved in here on April 15, Tricon has done everything to make our stay comfortable from fixing our AC and replacing the unit and completing every work order
6 May 2026
Reply from Tricon
Thank you for your kind words and for sharing your experience with Tricon! We are so glad to hear that our team has been able to make your stay comfortable since your move-in. Providing prompt service and ensuring our residents feel at home is always our priority. We truly appreciate your feedback and are happy we could assist with your AC replacement and work orders. Thank you for being part of the community!
We have been in our home for 5 years…
We have been in our home for 5 years and Tricon is the best. From maintenance to any questions we need asked they are one call away. They also have an amazing portal that is easy to utilize.
22 May 2026
Reply from Tricon
Thank you for your wonderful feedback and for being part of the Tricon community for the past 5 years! We are thrilled to hear that you’ve had such a positive experience with our team and services. Providing responsive support and making things easy for our residents through our portal are top priorities for us. We truly appreciate your continued trust and look forward to serving you for many more years to come!
Reply from Tricon
Thank you for your feedback! We are so happy to hear that Carlo provided amazing service and continues to do an awesome job. We’ll be sure to share your kind words with him, he’ll truly appreciate it!
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