A truly worthwhile investment. The cognac trench coat is expertly made with a stunning finish, and the leather feels high quality plus it also has a removable vest. At first, the price seemed almost t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a leather bomber jacket with faux fur. The jacket was too small and I didn't care for the fur. However, customer service was great. I explained my issue with the product and customer servi... See more
Hello, I wrote a negative review due to a damaged item and lack of communication from Trendy. I’m changing my opinion due to the good customer service I received from this site. They sent me a new ja... See more
Company replied
our items arrived in good condition and on time. one of the items did not fit due to an item being sized incorrectly, but trendy jacket honored their return policy.
Company details
Written by the company
Join our thriving community of over 25,000+ satisfied customers who have experienced the unparalleled quality of Trendy Jacket. Step into the world of timeless fashion as you explore our latest leather outerwear collection. Dive into a world of style with our exquisite men's jackets , suits and coats and uncover the perfect addition to your wardrobe among our curated assortment of women's jackets
Contact info
685 Market Street, CA 94105, San Francisco, California, United States
- +1 (304) 506-8046
- info@trendyjacket.com
- trendyjacket.com
3.9
Great
126 reviews
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful customer service!
14 March 2024
Unprompted review
Reply from Trendyjacket
Hey Claire
Thank you for your kind words! We're thrilled to hear that you had a wonderful experience with our customer service team. Providing top-notch service is a priority for us, and we're here to assist you whenever you need us. If there's anything else we can help you with, please don't hesitate to reach out.
Best regards,
Team Trendy Jacket
No customer service
Decent product, quick delivery, but customer service was non existent. No one ever responded to emails and you cannot properly track orders.
10 February 2024
Unprompted review
Reply from Trendyjacket
Hey Ricky
We're truly sorry to hear about your experience with our customer service. This is not the level of service we strive to provide, and we apologize for any inconvenience this may have caused. Your feedback is valuable to us, and we will work diligently to improve our communication channels and order tracking system. If there's anything specific we can assist you with now, please let us know, and we'll do our best to make it right.
Best regards,
Team Trendy Jacket
My order #36629
I made an order on this past Saturday the jacket is for my birthday which is in about less than 2 weeks I have yet to get a email or an update on the status of the order I’ve called I’ve emailed no reply after looking up trendy jacket there has been nothing but complaints and claims of fraud I’m starting to be concerned that I might have gotten scammed I really hope that is not the case
6 February 2024
Unprompted review
Reply from Trendyjacket
Hey The Ghost
We sincerely apologize for any inconvenience or concern caused by the delay in your order and the lack of communication. Your satisfaction is our priority, and we understand the importance of receiving your jacket in time for your birthday. We are investigating the status of your order #36629 urgently and will provide you with a comprehensive update via email within the next 24 hours. Rest assured, we are committed to resolving this matter promptly and ensuring your trust in us is restored. If you have any further concerns or questions in the meantime, please don't hesitate to reach out to us directly.
Best regards,
Team Trendy Jacket
Not as described, or as picture shown
This sweater is similar to what I ordered but it’s not exactly what I ordered. I don’t believe this is worth $102!
I absolutely think it’s not worth it to buy. At this point I would like to get a refund and actual look for the actual one which I thought this was doesn’t even have a heart symbol either. For this price I thought I was getting the real deal apparently not.
5 December 2023
Reply from Trendyjacket
Hey Bey Monterroso
We sincerely apologize for any confusion and inconvenience regarding your sweater order. We understand the importance of receiving the product you expected. We appreciate your feedback and take this matter seriously.
Please reach out to our customer support team at info@trendyjacket.com, We're committed to resolving this issue promptly and ensuring your satisfaction.
We apologize for any disappointment and appreciate your understanding as we work to address your concerns.
Thank you for bringing this to our attention.
Best Regards
Team Trendy Jacket
You guys were incredibly hard to…
You guys were incredibly hard to contact and my jacket which was a 2x was way to small.
5 December 2023
Reply from Trendyjacket
Hey Frederick Walker
Hope you are doing well
We sincerely apologize for the difficulties you faced in reaching us and for the sizing issue with your jacket. Your satisfaction is important to us, and we're committed to resolving this matter.
Please contact our customer support team at info@trendyjacket.com to discuss the sizing concern and explore potential solutions, including an exchange or return. We understand the importance of providing a positive customer experience and are here to assist you.
We appreciate your patience and the opportunity to address your concerns. Thank you for bringing this to our attention, and we look forward to resolving the issue to your satisfaction.
Looking forward to your reply
Team Trendy Jacket
Item too small
Item too small, no communication when reaching out. Took a month to come
5 December 2023
Reply from Trendyjacket
Hey Shanea Mulk
We apologize for the inconvenience you've experienced with the sizing and communication regarding your order. Your feedback is crucial to us, and we're committed to addressing these issues promptly.
Please contact our customer support team at info@trendyjacket.com
to discuss the sizing problem and explore potential solutions, including an exchange or return. We understand the importance of clear communication and will take steps to improve our responsiveness.
We also regret the extended delivery time and are actively working to enhance our shipping processes to ensure a more timely experience for our customers.
Thank you for bringing these concerns to our attention. We appreciate your patience and the opportunity to rectify the situation.
Looking forward to hearing from you
Team Trendy Jacket
Not able to correspond and find status…
Not able to correspond and find status of my purchase.
8 December 2023
Reply from Trendyjacket
Dear Kelly Williams,
We understand your concern about the challenges you've faced in corresponding and obtaining the status of your purchase. We sincerely apologize for any inconvenience caused.
To address this promptly, please contact our customer support team at info@trendyjacket.com. We are actively working to enhance our communication processes and appreciate your patience.
Thank you for bringing this to our attention. We value your feedback and are committed to providing the necessary assistance to ensure your satisfaction.
Looking forward to your prompt response.
Team Trendy Jacket
If I could give the zero Stars I would…
If I could give the zero Stars I would I have been trying to get in touch with the company since the jacket came in the mail nobody responds to my emails nobody responds to the phone number I left the jacket isn't worth the money I paid don't buy this jacket the jackets cheaply made the fur on the collar is not real fur maybe this time the company will get in touch with me again don't buy this jacket or any jacket from this company
5 December 2023
Reply from Trendyjacket
Hey Robert Gasbarro
We sincerely apologize for the frustration and inconvenience you've experienced with your jacket and our communication. Your feedback is crucial, and we are committed to addressing your concerns.
We understand the urgency of your situation. To resolve this promptly, please contact our customer support team at info@trendyjacket.com. We're actively working to improve our responsiveness and appreciate your patience.
Thank you for bringing this to our attention. We value your feedback and are dedicated to ensuring a positive resolution.
Looking forward to your prompt response.
Team Trendy Jacket
Never received package
6 December 2023
Reply from Trendyjacket
Hey Dywanne Lawton,
We apologize for the inconvenience you've experienced with your undelivered package. Your satisfaction is our priority, and we understand the importance of resolving this matter.
To assist you promptly, please reach out to our customer support team at info@trendyjacket.com. We are actively investigating the issue and working to enhance our shipping processes.
Thank you for bringing this to our attention. We appreciate your understanding and are committed to ensuring a positive resolution.
Looking forward to your prompt response.
Team Trendy Jacket
Horrible knock should close down
6 December 2023
Reply from Trendyjacket
Hey Bobby
We sincerely apologize for the disappointment you've experienced, and we take your feedback seriously. Our aim is to provide a positive experience, and we regret falling short of your expectations.
To address your concerns and understand your specific issues, please contact our customer support team at info@trendyjacket.com. We value your input and are committed to making improvements.
Thank you for bringing this to our attention. We appreciate your patience and the opportunity to rectify the situation.
Looking forward to hearing from you soon.
Team Trendy Jacket
Fast service and great quality.
28 November 2023
Reply from Trendyjacket
Hey Veronica
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you appreciated our fast service and found our product to be of great quality.
Your satisfaction is our priority, and we are grateful for your support. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out.
We look forward to serving you again in the future!
Best regards,
Team Trendy Jacket
This was not the jacket I ordered
This was not the jacket I ordered. Very poorly made and not as showed. I want a return label. My bank has flagged this purchase.
5 December 2023
Reply from Trendyjacket
Hey Lyndra
We apologize for the inconvenience and dissatisfaction you've experienced with your purchase. Your feedback is important to us, and we want to make things right.
To initiate the return process and address your concerns, please contact our customer support team at info@trendyjacket.com. We understand the urgency of your situation and will work to resolve it promptly.
We appreciate your understanding and patience. Thank you for bringing this to our attention.
Looking forward to your prompt response.
Team Trendy Jacket
Not as advertised it had carhardt…
Not as advertised it had carhardt jacket. Not this wind breaker for $102.00 need to return so need a return slip
5 December 2023
Reply from Trendyjacket
Hey Angela Wall
We sincerely apologize for the confusion and disappointment with your recent purchase. Your satisfaction is our priority, and we want to address this issue promptly.
To facilitate the return process and provide a return label, please contact our customer support team at info@trendyjacket.com. We understand the importance of resolving this matter, and we're committed to making it right for you.
Thank you for bringing this to our attention. We appreciate your understanding and look forward to assisting you in resolving this issue.
Looking forward to your prompt response.
Team Trendy Jacket
The jacket showed up a week later than…
The jacket showed up a week later than I expected. The jacket was not what I ordered. What showed up was fine, but not what I expected.
5 December 2023
Was too small and didn’t look like the…
Was too small and didn’t look like the original picture. Also took awhile to arrive
5 December 2023
I was skeptical after finding mixed…
I was skeptical after finding mixed reviews, but I am very satisfied with the purchase. Nice looking coat and it wasn't small or anything as some reviews claim
5 December 2023
Reply from Trendyjacket
Hey Felipe Person
Thank you for sharing your experience with us! We're thrilled to hear that you are satisfied with your purchase and that the coat met your expectations.
We understand the concerns raised by mixed reviews, and we appreciate your trust in us. Your satisfaction is our top priority, and we're glad we could provide you with a positive experience.
If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future.
Best regards,
Team Trendy Jacket
ORDER #3234 - quality and size not as expected
ORDER #3234
I received the item but it is not as expected in terms of quality and size. I have emailed customer service several times and have not received a reply. I have also tried the phone number they have listed and it does not appear to work. I would like to return for a refund but I can't get a reply with the details of how best to go about this. I need someone to respond.
20 November 2023
Unprompted review
Reply from Trendyjacket
Hey Megan
We sincerely apologize for the inconvenience you've faced with your order #3234. Your satisfaction is important to us, and we understand the urgency of your situation.
To address your concerns and initiate the return process, please contact our customer support team at info@trendyjacket.com. We're actively working to improve our communication processes and appreciate your patience.
Thank you for bringing this to our attention. We are committed to resolving this matter promptly and ensuring a positive resolution.
Looking forward to your prompt response.
Team Trendy Jacket
Great price and quality
Update: Jacket received. Will give further review after a day or two of wear. Looks great!
Jacket is really nice! A couple of down sides to ordering:
1) ordered a midnight green (Eagles) jacket. Got a black Eagles jacket. I did read on one review that someone got a blue one so I guess I’m lucky? It is very nice even if not green.
2) when I did not receive shipping notice and thought it wasn’t received, I tried reaching out but could not get through to the company. Zero customer service. But, again, I got the jacket.
Quality:
It is very nice! Good design. Solid build. Looks great; not cheaply made. Reversible with all black color and striped white cuffs and collar with logo on front left breast. Reverse is white vinyl sleeves with large logo on back and on left breast. Really nice. Will never use the all-black reverse because that logo on the back is HUGE and awesome and the white sleeves make the jacket!
Price:
I bought a very similar one off of the licensed store which was $70 more. Quality is nearly the same. Art is a bit different with the expensive one just having the Eagles name on the back. I much prefer the big eagle head logo. Only other difference is the sleeves are thicker vinyl on the expensive one and the green one I ordered is actually green! I’ll keep them both because I’m like that 😄
Overall:
Great jacket, especially for price and quality. It will be a gamble with color and if you get a red Eagles jacket I’m not sure you’ll be able to do anything about it.
22 November 2023
Reply from Trendyjacket
Hey Shawnee Cuthbert
Thank you for taking the time to share your detailed feedback with us! We're pleased to hear that you find the jacket to be of great quality and value.
We sincerely apologize for any inconvenience regarding the color mix-up. Your input is valuable, and we're working to improve our order fulfillment process to ensure accuracy.
We appreciate your understanding and are thrilled that you enjoy the design, build, and reversible features of the jacket. Your positive experience is important to us, and we look forward to serving you again in the future.
If you have any further comments or inquiries, feel free to reach out. Thank you for choosing Trendy Jacket!
Best regards,
Team Trendy Jacket
I am very pleased with the product and…
I am very pleased with the product and yes looking forward to do more business with you ❤️❤️❤️❤️❤️❤️❤️
27 November 2023
Reply from Trendyjacket
Hey Shawn Rocheleau
Thank you so much for your kind words and positive feedback! We're delighted to hear that you are pleased with our product.
Your satisfaction is our utmost priority, and we look forward to serving you again in the future. If you have any specific requests or if there's anything else we can assist you with, please feel free to reach out.
We truly appreciate your business and the opportunity to make your experience enjoyable.
Best regards,
Team Trendy Jacket
Item was not as described in the picture
28 November 2023
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