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Trek Expert Reviews 313

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TrustScore 4 out of 5

4.1

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4.1

Great

TrustScore 4 out of 5

313 reviews

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Rated 1 out of 5 stars

Order made the 14/12.

Order made the 14/12.
Item hasn't been delivered yet.
I contacted the seller many times, they provided a tracking number that doesn't give any result.
They keep sending me emails with the same fake tracking number but still waiting for my order to be delivered.
The order was supposed to be here 1 week ago.
Carefull!

Update 25/01:
Order wasn't collected since I wasn't at the address any longer.
Courier confirmed that it was shipped back to the seller.
Refund still to be seen.
Today I've opened a dispute on PayPal.
Never again

14 December 2025
Unprompted review
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Reply from Trek Expert

Hello P Piero, we are sorry to hear that you have experienced issues with the delivery of your parcel.

This does not meet our usual standards. Could you please contact us at customer@spacefoot.com with your order number to clarify the situation? We will also contact our carrier to prevent similar errors in the future.

Thank you for your patience.

Have a great day,

The Spacefoot Customer Service Team

Rated 3 out of 5 stars

Warum zahle ich den Rückversand selbst?

Warum zahle ich den Rückversand selbst?
Update... They Care about customers.
Everything okay.

18 December 2025
Trek Expert logo

Reply from Trek Expert

Guten Tag, 

wir möchten Ihnen versichern, dass wir Ihre Rückmeldung zur Kenntnis genommen und das Problem vermerkt haben. Seien Sie versichert, dass wir alles tun, um sicherzustellen, dass sich dies nicht wiederholt.

Es tut uns leid zu hören, dass unsere Produkte/Dienstleistungen nicht Ihren Erwartungen entsprochen haben. Ihre Zufriedenheit ist uns wichtig, und wir möchten mehr darüber erfahren, um das Problem zu lösen.
Bitte kontaktieren Sie unseren Kundenservice unter customer@spacefoot.com (bitte geben Sie Ihre Bestellnummer an), damit wir gemeinsam eine Lösung finden können.

Wir wünschen Ihnen einen hervorragenden Tag!

Mit freundlichen Grüßen,
Das Kundenservice-Team von Spacefoot

Rated 5 out of 5 stars

Good price

Good price, good service...

17 November 2025
Trek Expert logo

Reply from Trek Expert

Hello,

Thank you for your positive feedback. Rest assured that we are doing everything possible to offer you the best products at the most competitive prices.

We're glad you enjoyed the experience.

Hope to see you again soon!

Have a great day 😊

The Spacefoot Customer Service Team

Rated 1 out of 5 stars

I placed an order two weeks ago

I placed this order two weeks ago, but it still hasn’t arrived. It was a present and they ruined my deadline. Will reject the order and never again buying from that store

14 July 2025
Unprompted review
Trek Expert logo

Reply from Trek Expert

Hello,

Please be advised that we have taken your feedback into consideration and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.

We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us, and we would like to learn more in order to resolve this issue.
Please contact our customer service department at customer@spacefoot.com (specifying your order number) so that we can find a solution.

Have a great day,
The Spacefoot Customer Service Team

Rated 5 out of 5 stars

Fast reply on my Emails

Fast reply on my Emails, tracking nr provided.
Package came as advised by helpdesk.
All went well.

(Communication in spanish/english/french🤪)

3 June 2024
Unprompted review
Rated 3 out of 5 stars

Ordered item not in stock

I ordered 3 items of which one bading suit bottom wasn’t the item I ordered. It was the same color but not the corresponding item. After writing the company (trek-expert.ch) they told me there was an error with the item and they didn’t have it in stock anymore. I was reimbursed quickly and I got to keep the item. However, I’ve had to pay additional custom fees for an item I didn’t order and didn’t receive compensation for it. I’ve also asked them to replace it with another matching item but didn’t receive a reply to that so I suppose lot’s of the items visible on their site aren’t really in stock!

12 February 2024
Unprompted review
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