TreasureBox Reviews 

13,747
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 2,963 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their good quality, sturdy construction, and attractive design, often noting they are exactly as advertised and easy to assemble. Many people highlight the exceptionally fast and efficient delivery service, with excellent communication throughout the process. The overall service and online ordering experience are consistently described as easy and positive. However, some customers also noted issues with their orders, such as receiving damaged products or finding parts missing for assembly. A few other people also felt that there were problems with delivery communication, including lack of updates or items not arriving as expected, and some experienced delays or incorrect tracking information.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the quality, design, and value for money.... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Reviewers mention positive feedback about quality, often highlighting products as sturdy, well-designed, and... See more

Order

Consumers find order experiences to be ambiguous, with many praising the ease of online ordering, quick... See more

Service

Clients share positive opinions on service, frequently highlighting its speed and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was quick as always, and everything was packed so well. The drawers look good once assembled. I'm not sure if it's the way I put it together, but only one of the drawers sits flush agains... See more

Rated 4 out of 5 stars

Amazing price and managed to pre-order exactly what I wanted. Packed in a compact way with plastic wrapping around to be better in rain. Desk was easy to put together with simple instructions.... See more

Rated 4 out of 5 stars

The shop was very busy and no customer service agents were avaliable. I tried all the mattresses and found one I liked and ordered the mattress and seperate base online. Easy online ordering, good com... See more

Rated 5 out of 5 stars

Purchased a trundler bed, wardrobe and vanity desk for my babies bedroom. Am absolutely stoked with what we got. Excellent quality for a good price!! Easy to follow instructions, everything is numbere... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Home Improvement Store
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Outdoor Furniture Store

Written by the company

TreasureBox is operated by a group of young, passionate, and ambitious people that are working diligently towards the same goal - make your every dollar count, as we believe you deserve something better. More, Fast, Good, and Economize, are the four main values of TreasureBox that every member possesses. They are undeniably contributing their youth and vitality in order to fulfil these values to provide devoted customers the best online shopping experience possible.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(13,747)

2,887 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Disappointed

Very disappointed that I received no updates on my orders progress apart from an email saying it was on the way on 30th June. No further updates. Parcel delivered 2nd July, but just left at the door. No knock or doorbell ring and I was home all day. No idea what time it arrived. It was not seen until very late in the day when a family member came home. No notice of delivery by carrier. Not good enough.

30 June 2026
Rated 4 out of 5 stars

A few hours to put together but no…

A few hours to put together but no problems. Only downside was the instructions could have been a bit clearer in some areas but other than that it looks exactly as shown and is good value for money. Delivered quicker than I expected too.
Thanks

24 June 2026
Rated 1 out of 5 stars

Shocking communication

Shocking communication, no answer to email, don't answer phone, delivery over 1 week later.. buyer please beware and ask questions first!!
PS .. make that 2 weeks later and counting ! Fliway the Auckland transporters are terrible with comms as well

1 July 2026
Rated 2 out of 5 stars

Received package

Received package. Started assembly, however looks like we were sent 2 of the same sides, so atm its only half up,very frustrating as its for our girls bday. Would be better if u called me so I can let you know the issue, I nd 2 no 17 panels to complete her vanity. 020 478 7475

22 June 2026
Rated 5 out of 5 stars

Fast delivery

Fast delivery, affordable, good quality and decent packaging that prevent any damage to table in transit.

30 June 2026
Rated 5 out of 5 stars

Very good

Pretty good. Items have enough information in the description and looks like what they advertised

16 June 2026

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