TreasureBox Reviews 

13,742
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 2,963 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their good quality, sturdy construction, and attractive design, often noting they are exactly as advertised and easy to assemble. Many people highlight the exceptionally fast and efficient delivery service, with excellent communication throughout the process. The overall service and online ordering experience are consistently described as easy and positive. However, some customers also noted issues with their orders, such as receiving damaged products or finding parts missing for assembly. A few other people also felt that there were problems with delivery communication, including lack of updates or items not arriving as expected, and some experienced delays or incorrect tracking information.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the quality, design, and value for money.... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Reviewers mention positive feedback about quality, often highlighting products as sturdy, well-designed, and... See more

Order

Consumers find order experiences to be ambiguous, with many praising the ease of online ordering, quick... See more

Service

Clients share positive opinions on service, frequently highlighting its speed and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was quick as always, and everything was packed so well. The drawers look good once assembled. I'm not sure if it's the way I put it together, but only one of the drawers sits flush agains... See more

Rated 4 out of 5 stars

Amazing price and managed to pre-order exactly what I wanted. Packed in a compact way with plastic wrapping around to be better in rain. Desk was easy to put together with simple instructions.... See more

Rated 4 out of 5 stars

The shop was very busy and no customer service agents were avaliable. I tried all the mattresses and found one I liked and ordered the mattress and seperate base online. Easy online ordering, good com... See more

Rated 5 out of 5 stars

Purchased a trundler bed, wardrobe and vanity desk for my babies bedroom. Am absolutely stoked with what we got. Excellent quality for a good price!! Easy to follow instructions, everything is numbere... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Home Improvement Store
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Outdoor Furniture Store

Written by the company

TreasureBox is operated by a group of young, passionate, and ambitious people that are working diligently towards the same goal - make your every dollar count, as we believe you deserve something better. More, Fast, Good, and Economize, are the four main values of TreasureBox that every member possesses. They are undeniably contributing their youth and vitality in order to fulfil these values to provide devoted customers the best online shopping experience possible.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(13,742)

2,887 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quality, service and value...

Treasurebox has such a huge range and the quality it great. I was about to get a desk from Ikea, but this was a better price, and a better design for me. The computer desk came very well packaged, and the assembly was straight forward. The finished desk is very sturdy and I like the fact that the fittings are good quality making the overall product excellent value for money.

4 July 2026
Rated 5 out of 5 stars

Purchased a trundler bed

Purchased a trundler bed, wardrobe and vanity desk for my babies bedroom. Am absolutely stoked with what we got. Excellent quality for a good price!! Easy to follow instructions, everything is numbered and easy to assemble. Fast delivery with FlyWay First time diy'er and will defs be purchasing from treasure box in the future!!!

3 July 2026
Rated 3 out of 5 stars

Delayed delivery

Delayed delivery. The Screws clearly not tidy looking outside and spaced inside not recommended like basketball and other mens shoes because its to small. Other than that works well.

25 June 2026
Rated 1 out of 5 stars

Do not purchase from this company!

Purchased a couch and at around the one year mark it literally fell apart. Discovered the base was made with particle board instead of wood. Tried to get them to repair or refund but they refused both and insisted I take store credit instead. Months of back and forth and they wouldn't abide by the Consumer Guarantees Act. DO NOT BUY FROM THIS COMPANY.

30 November 2025
Unprompted review
Rated 1 out of 5 stars

My issue did not get resolved

My issue did not get resolved, A piece of the compartment for my order (a desk) was missing. I contacted customers service on Tuesday, and it's Saturday now. They told me they'll contact the parts team and get back to me. But I haven't receive any reply. I've submitted another enquiry on the website and no replies as well.

Till this day, my desk is still missing a piece of compartment. And it's a piece of wood that's used for supporting the whole thing. So practically, I got no desk even though I've paid for it.

30 June 2026
Rated 5 out of 5 stars

Always 5 stars

Always happy with products and delivery time frames. Have ordered many items from Treasure Box and will continue to do so.

25 June 2026
Rated 3 out of 5 stars

I like the end product

I like the end product - exactly what I wanted. However there were 2 issues which lost a star for each. Firstly, actual deliver was 3 weeks after the indicated dates on the pre-order and there was poor communication around this. Secondly was around the instructions which arrived with a tear. The print was so small I had to take photos and then zoom in on my phone to read them. Also they left out some steps and you had to guess what needed to be done.

25 June 2026

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