I had an issue receiving my tickets, and Ani from the support team was incredibly helpful. She quickly looked into the issue, found my tickets, and made sure they were sent to me. I appreciate Ani’s p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Booked wrong date on ticket. Msg'd Customer Services. Got instant response on what to do in English. Fixed worked perfectly. Excellent service. Thank you. Kindest regards.
Company replied
There was an issue with my ticket booking late at night, and Keti handled it very quickly and efficiently. She was helpful, responsive, and resolved the problem promptly. I really appreciate her assis... See more
Company replied
Excellent customer service! I had a quick question regarding my booking and the team responded almost instantly. It’s rare to see such a responsive support team. Definitely my go-to site for travel fr... See more
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Company details
Written by the company
Official Tickets Of Georgian Railway On TRE.GE you can buy JSC Georgian Railways official train tickets in the most convenient and fast way. Easily choose your seat location, direction and enjoy online and call centre service.
Contact info
5, Petre Kavtaradze St, 0186, Tbilisi, Georgia
- +995322420405
- support@tre.ge
- tre.ge
4.5
Excellent
532 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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The best!!!
26 September 2024
Always easy to book online & good trains
Always very easy to book online and ride. The trains run very well and I like being able to simply show my ticket on my phone.
2 October 2024
Wifi wasn't working
19 September 2024
Thank you for your service, is really the best. No any problem during buying, changing or cancelling process, special thanks to the team for quick and professional answers. .
Thank you for your service first of all, it makes my trips very comfortable. I often use Georgian Bus service and I give 5 stars every time I use.
No problem about ticket changing process.
Very friendly team.
Answering emails quickly and professionally.
Never any problem during buying process.
The best of luck to your best service and the team!
17 September 2024
would be nice will be more comfortable…
would be nice will more comfortable chairs :)
8 September 2024
Online Basar
We tried to book two tickets from Tbilisi to Batumi. It is such a gamble to get a ticket a few days before the day of travel. You end up booking refundable tickets in the hope that later some other person cancels their tickets in order to book new tickets and cancel the old ones. It a like an online Basar.
Nice is the reservation option for tickets. As soon as you selected the ticket it stays in your basket for 10 min.
12 September 2024
The schedule had a train at 10:25
The schedule had a train at 10:25, which I bought a ticket for. However, apparently it does not exist. In the end, I have a ticket for 8:00. Although I bought a ticket for 10:25, terrible.
7 September 2024
Good experience
Everything was great except for two things:
1. I prefer if you request the CVC code for each purchase not only once when I attach a card. The current variant is not secure since you don't provide two-factor authentication.
2. When I was buying tickets for the first time and inputting the passengers' requisites (name, surname, passport) I faced UI issues: when I switched the browser from full-screen mode to window mode and vice versa all the data I input into the form lost while the timer kept going.
9 September 2024
Booking tickets is very easy with the…
Booking tickets is very easy with the website.
If the train is not open, you can enter your email and click on notify.
System notifies when tickets are open for that date.
I liked it
9 September 2024
Simple, easy and intuitive!
Simple, easy and intuitive! It also has a function to buy tickets on your behalf, whenever they become available, without any hustle from you!
5 September 2024
The site is easy to navigate
The site is easy to navigate, payment is quick and safe, the return policy is helpful and comfortable and overall, everything works swiftly.
31 August 2024
Brilliant service!
23 August 2024
NO more Coffee...
I was travelling with Business 3rd time from Batumi to Tbilissi. Everything was ok except "Sorry NO COFFEE!"
I just travel with my own Coffee jug but other people were really angry, because they also have the same experience several times... When you pay for these comfort, you have to get it! So plz take it in to the consideration and take some more Coffee for the way back from Batumi!
19 August 2024
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