I had an issue receiving my tickets, and Ani from the support team was incredibly helpful. She quickly looked into the issue, found my tickets, and made sure they were sent to me. I appreciate Ani’s p... See more
Company replied
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Review summary
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Reviews shaping this summary
Booked wrong date on ticket. Msg'd Customer Services. Got instant response on what to do in English. Fixed worked perfectly. Excellent service. Thank you. Kindest regards.
Company replied
There was an issue with my ticket booking late at night, and Keti handled it very quickly and efficiently. She was helpful, responsive, and resolved the problem promptly. I really appreciate her assis... See more
Company replied
Excellent customer service! I had a quick question regarding my booking and the team responded almost instantly. It’s rare to see such a responsive support team. Definitely my go-to site for travel fr... See more
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Company details
Written by the company
Official Tickets Of Georgian Railway On TRE.GE you can buy JSC Georgian Railways official train tickets in the most convenient and fast way. Easily choose your seat location, direction and enjoy online and call centre service.
Contact info
5, Petre Kavtaradze St, 0186, Tbilisi, Georgia
- +995322420405
- support@tre.ge
- tre.ge
4.5
Excellent
532 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
prices are expensive
prices are expensive, they charge for eveyrthing, there are many other train ticket providers on the market way more cheape, search them before to buy here. NOT RECOMENDED!!!!!
5 January 2025
Unprompted review
Nice and sweet
The reservation thought the website was straight-forward and easygoing with all the instructions well detailed and in English option. However, we think that National Government should invest more money in reinforcing the frequency of the trains (currently there is only one train daily from Tbilisi to Kutaisi) and its speed (It takes 6h, hello? Is this 2025?) to promote the use of public transport and make the journey for Georgians smoother. If you are traveling in Georgia, we recommend you to get this train as the views are astonishing. Matloba 🫶🏼.
3 January 2025
I had to wait for 40 minutes more till…
I had to wait for 40 minutes more till the bus started to go.
No wi-fi.
31 December 2024
Fast and easy
3 January 2025
good service
17 December 2024
Right on schedule
Right on schedule departure & arrival, comfortable and nice spaces, friendly staff.
Rails and sleepers need to be partly changed)
6 December 2024
They made it easy to find and buy the…
They made it easy to find and buy the right ticket
26 November 2024
staff didnt let me in the train bc i…
staff didnt let me in the train bc i had forgotten my ID home even tho i had the ticket and ID picture. They literally made me pay TWICE AS MUCH on the train bro i payed 68GEL (+ my own ticket) for just one way to batumi :). ფუ
26 November 2024
Unprompted review
Reply from TRE.GE
Hello.
I believe we already replied to your feedback.
Firstly, we sincerely apologize for any inconvenience caused. We are truly sorry to hear about your experience.
TRE.GE is official reseller of Georgian Railway tickets and our responsibility is providing a smooth and comfortable ticket purchasing process, which we are confident has been successfully delivered to you as well as to all our customers.
However, please note that passenger procedures, including entry requirements, are managed solely by Georgian Railway. According to their legal procedures, passengers must present a valid ID or passport to Georgian Railway staff before boarding the train.
Thank you for your understanding, and please let us know if there's anything else we can assist you with.
they made me pay twice as much just…
they made me pay TWICE AS MUCH because i didnt had my ID with me. Even tho i showed them my ID picture they refused to let me in and literally made me pay 68GEL even tho i had paid already for the ticket. Staff was soooooo not helpful, very rude and literally didnt gave any shit, they wanted to just get rid of you. Turns out if i had bought a new ticket in the cash register could have been less but no one told us. Got charged twice. As a georgia citizen its very disappointing and im never stepping my foot in this shithole again. ფუ სრული სიღორე 🤮
26 November 2024
Unprompted review
Reply from TRE.GE
Dear Nina,
Firstly, we sincerely apologize for any inconvenience caused. We are truly sorry to hear about your experience.
TRE.GE is official reseller of Georgian Railway tickets and our responsibility is providing a smooth and comfortable ticket purchasing process, which we are confident has been successfully delivered to you as well as to all our customers.
However, please note that passenger procedures, including entry requirements, are managed solely by Georgian Railway. According to their legal procedures, passengers must present a valid ID or passport to Georgian Railway staff before boarding the train.
Thank you for your understanding, and please let us know if there's anything else we can assist you with.
Straightforwand and easy booking
Easy and fast process, available options also easy to understand and to book.
15 November 2024
All was good !
6 November 2024
Service always on time
Service always on time, friendly,and helpful crew, clean carriages.
22 October 2024
There is wifi which is never working
There is wifi which is never working. Please improve it.
6 October 2024
Train from Tbilisi to batumi departed…
Train from Tbilisi to batumi departed on time, boarding was efficient and easy. Especially the SMS text reminder for train was very good.
7 October 2024
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