I trusted Travelrefund (TR) to take a case for me, even though there were some negative reviews. My case: I had agreed to be diverted from LPl to AMS via Nice!! resulting from a last flight c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Applied for refund, for klm air ticket, but didn’t fill in details fully. In between all this I received an email from klm saying I,m not due for a refund due to exceptional circumstances. Had to send... See more
Company replied
I had an experience with this company. Honestly, I wasn’t very happy with the service, but a girl named Clara assisted me very well over the phone. She made sure to follow up and call me as I requeste... See more
Company replied
This is a bad company - they promise that they will get you a refund - they wait months, communication non existant. Then months later, out of the blue, they send you an invoice for 290 euro for admin... See more
Company details
Written by the company
If your flight has been delayed, cancelled or overbooked, you may be entitled to compensation. Many passengers lose money because airlines either reject claims or fail to inform you about your rights. Your right to compensation is guaranteed by EU Regulation 261/2004, and at Travelrefund we are on your side – we handle the entire process and we are specialists in securing the compensation you are entitled to. You save yourself the hassle and we follow your case all the way to the door. Check your case for free at www.travelrefund.com – it only takes a few minutes!
No Cure No Pay!
A fair solution when we provide your compensation.
At Travelrefund, we make it easy for you to get the compensation you are entitled to. We take care of the entire process, from initial contact to payout. No upfront payment, no hidden fees – just a fair solution where we only get something out of it if you do.
Start your case risk-free with Travelrefund!
Contact info
Ørestads Blvd. 73, 2300, Copenhagen, Denmark
- +45 82 82 85 85
- info@travelrefund.com
- travelrefund.com
2.6
Poor
263 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
hello.. call with confidence.. I recommend
hello..serious people..very punctual with the way to inform you..recommend
19 November 2024
Unprompted review
Reply from TravelRefund
Hi Florentin
Thank you for your kind words and recommendation! 😊 We're so pleased to hear you appreciated our punctual updates and professional approach. If you ever need assistance again, we’re here to help!
Kind regards,
Alma – TravelRefund
The worst service I have ever received online
Rarely write a negative review, but this is probably the worst customer service I have experienced online. Even worse than the airline I tried to get compensation from.
The case has been open for 15 months. Duringn that time:
- I have been requested to provide various documents and signatures
- I have been told there was a data breach and my data was potentially compromised
- I was requested to sign an untranslated legal power of attorney for a lawyer tonrepresent me in court in Spain without any explanation of what this implies (and naturally no translation)
After several back and forths and what I can only describe as preoccupying customer service and lack of empathy for the customer, my case was escalated to the COO. Ultimatedly I just received a basic explanation of what a PoA implies (although I had alrady signed one for Travelrefund), without any specific information and many ignored questions. Moreover I was reminded several times that either I sign the document, or they would invoice me all the costs of the process. In the last email they basically gave me an ultimatum and closed with the remark “I hope you understand now”. Seriously…
Yes thats right, the company I was trying to use to get a refund was threatening now to charge me, beyond all the time I had already wasted.
The beautiful irony of contracting a service to help you with the abusive airlines and you end up getting an even worse customer service.
There are many competitors in the market for such services, definitely Travelrefund or any of their related companies will not be my choice in the future. Oh and 15 months later and countless wasted hours, I havent seen a dime.
18 November 2024
Unprompted review
Reply from TravelRefund
Dear Michael
We understand your frustrations and regret the dissatisfaction caused during the process. To handle your case on your behalf, we are of course required to get some documents from you, like the ticket, rebooked ticket and a PoA, otherwise we cannot represent you. Also we know by experience that the airlines ask for the ticket, why we always get this before hand to strengthen the process and not waste time by sending a claim, knowing the airline wont process it without the ticket.
Unfortunately, some steps, like the Power of Attorney (PoA) requirement in court, are dictated by the court in Spain and not something we can anticipate in advance. While we do our best to streamline the process, legal procedures can occasionally be complex and lengthy.
As stated in our terms, we require full cooperation from our clients to proceed with cases, and the absence of requested documents or signatures can result in case closure with costs. We work hard to fight for compensation on behalf of our clients and hope for mutual understanding in these matters.
We are a company that is here to help all passengers and when you have passengers all around the world, the processes can be different depending on the country where you sue the airline. We have partners all over Europe and when an airline like Condor is not cooperative, we are forced to take the case to court, if we belive the situation entitles you to compensation. You have a case that is worth suing for and it is also stated on our website and in our terms, that we do everything necessary to get your rights aknowledged.
We are here for the passengers whos looking for an experienced partner and a professional partner with legal background and lawyer partners, who can fight for their rights. If a passenger can do it themselves, they are more than welcome to!
We are happy as long as the passenger gets their rights aknowledged.
If you'd like to discuss your case further, please don’t hesitate to reach out.
Best Regards
Alma - TravelRefund
Endless Waiting, no timeline
It’s been nearly a year, and I’m still waiting for a final decision with no end in sight. Despite repeatedly emailing to check on the status, all I get back is the vague response that it’s ‘in court’—no timeline, no details, nothing. The complete lack of transparency is incredibly frustrating.
Is this a SCAM?
the website was down for a few days and now my profile is not showing the informationa that was submited..
8 January 2024
Unprompted review
Excellent service got my refund of…
Excellent service got my refund of statutory €250 per ticket. Anytime I contacted them they replied in a timely manner
30 October 2024
Unprompted review
Reply from TravelRefund
Hi Karen
Thank you for your kind words! We're delighted to hear that you received your €250 refund per ticket and that our team was responsive whenever you reached out. Providing excellent service is our top priority, and it’s wonderful to know we met your expectations.
Best Regards
Alma - TravelRefund
Amazing service
4 November 2024
Unprompted review
Reply from TravelRefund
Dear Mrs. Claire
Thank you for your kind words! We’re delighted to hear that you found our assistance great. Your satisfaction is important to us, and we're here to help whenever you need.
If you have any further questions or need assistance in the future, please feel free to reach out.
Best Regards
Alma - TravelRefund
Slow (if any) progress
Almost after 1,5 year after the incident I have no proof that my case is moving forward, other than some emails stating that it is going to court. No court date, no news without me asking and change of status of my case in their web page, showing that they are still waiting for info. Really bad experience, making my doubt about whether or not my case is being treated the way it should.
Case number: T24716
2 November 2024
Unprompted review
Reply from TravelRefund
Dear Eleni
We are very sorry to hear that you are not satisfied with our service. Can you send me your casenumber, then we will look at the matter right away.
Best Regards
Alma - TravelRefund
Travel Refund quickly assisted me in…
Travel Refund quickly assisted me in getting money that I was entitled to from the airlines for being delayed for over 4 hours on a recent flight.
When I previously tried to get reimbursements for lost luggage or canceled flights, I would have to engage in months long email exchanges. Needless to say, the airlines make the process frustrating and lengthy.
Travel Refund did all of the work needed for me to receive my money and I didn't need to experience any of the hassle or frustration.
16 October 2024
Unprompted review
Reply from TravelRefund
Dear Denise
Thank you for sharing your experience! We’re thrilled to hear that we could help you secure the compensation you were entitled to without the usual hassle. Dealing with airlines can indeed be frustrating, so we’re glad we could take that burden off your shoulders and deliver results quickly.
Your satisfaction motivates us to continue making the process as seamless as possible for our clients. Thank you for trusting Travel Refund!
Best Regards
Alma - TravelRefund
Amazing Service
Amazing Service
Every question I had was fast answered and
helped immediately!
Hope I will not hace to experience a delay again, but if so, will decently use TravelRefund again!!!
12 April 2024
Unprompted review
Reply from TravelRefund
Hi Yvonne
Thank you for your feedback! We're glad to hear that you found our service helpful. If you ever need assistance in the future or have any questions, please feel free to reach out. We're here to help!
Best regards
Alma
quick reply
They were good and quick in responding. but I received less what I am entitled to, the airlines company is perhaps the reason.
25 September 2024
Unprompted review
Reply from TravelRefund
Hi Majd
Thank you for your kind words! We're thrilled to hear that you had a fantastic experience with us and that your problem was resolved professionally and efficiently. Providing reassurance to the passengers is important to us, and we're delighted that we could meet your expectations.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We appreciate your trust in us!
Best Regards
Alma
Very good service.
În first instance I was thinking i wasted my time trying to recover my money back ,but this company make all the effort and them fight with airline company and recovered my money.
I'm very grateful, thank you so much for all support received from you.
20 September 2024
Unprompted review
Reply from TravelRefund
Hi Loredana
Thank you so much for your kind words! We understand how frustrating it can be at first, but we’re thrilled that we could help you recover your money. Our team is dedicated to fighting for our clients, and we’re so glad that our efforts paid off for you.
We appreciate your trust and are grateful for the opportunity to assist you. Thank you again for your feedback!
Best Regards
Alma - TravelRefund
travel refund will be your best assistance
travel refund secure my money back and it was honestly great experience i appreciate the efforts of the refund team
24 September 2024
Unprompted review
Reply from TravelRefund
Hi Fares
Thank you for your positive feedback! We're glad to hear that you had a great experience with us and that we could secure your refund. Our team always strives to put in the necessary effort to achieve the best results for our clients. We truly appreciate your trust in us!
Best Regards
Alma - TravelRefund
The airline refused compensation…
The airline refused compensation several times, we almost gave up on compensation.
TravelRefund followed through with our claim. We are happy and very satisfied with the service.
I would like to thank you for your work.
I can only recommend it to anyone who finds themselves in a similar situation.
24 September 2024
Unprompted review
Reply from TravelRefund
Hi Gabor
Thank you for your kind words! We're so glad that we could help secure your compensation after the airline initially refused. It’s always worth following through, and we’re happy that our persistence paid off in the end. Your recommendation means a lot to us, and we appreciate your trust in our service.
Best Regards
Alma - TravelRefund
It was so simple and easy
It was so simple and easy. I was not hoping for any refund but suddenly i got 435 euros.
23 September 2024
Unprompted review
Reply from TravelRefund
Hi Muhammad
Thank you for sharing your experience with TravelRefund. We're thrilled to hear that we could assist you in securing compensation for you.
We're glad you found our service easy to use and that we exceeded your expectations with the claim amount. Your satisfaction and positive feedback mean a lot to us.
If you need any assistance in the future or have more claims, we would be happy to help you again. Thank you for choosing TravelRefund and for your kind words!
Best Regards
Alma - TravelRefund
Fast service
It was a service that I didn’t use in the past, I heard lots of misinformation and was keen to use it. I heard from a friend of mine of his experience with travel refund so I decide to try, I can only recommend, very informative of all the steps, it is a relief to know that you can have someone that taking care of your case.
In the end, refund and compensation!
Thank you
13 June 2024
Unprompted review
Reply from TravelRefund
Hi Adolfo
Thank you for your heartfelt review! We're thrilled to hear that TravelRefund was able to assist you in recovering your debt from the airline. Dedication and tenacity are core values for us, and we're delighted that our efforts paid off for you.
If you ever need assistance again or have further questions, please feel free to reach out to us.
Med venlig hilsen
Alma - TravelRefund
Great service, support and communication
Customer service is amazing, always with good attitude, patience and giving the help and information in need. Always letting you know how far your procedure is, and never doubting that you will get what should be payed off to you.
19 September 2024
Unprompted review
Reply from TravelRefund
Hi Ana
Thank you for your kind words! We’re delighted to hear that you found our assistance and updates are great. Your satisfaction is important to us, and we're here to help whenever you need.
If you have any further questions or need assistance in the future, please feel free to reach out.
Best Regards
Alma - Travelrefund
They helped me get a refund because my flight was supposed to be cancelled, then it didnt and a staff memeber never informed about it
They helped me get a refund as the my plane company refused to do it. They completely understood my case and fought for it until they won it. They event went to court and won the case. So, congratulations team! they are great, easy communication and quick response. Definitely recommend them for the future.
23 September 2023
Unprompted review
Reply from TravelRefund
Hi Maria
Thank you for the great review!
Thank you so much for your kind words! We're thrilled to hear that our consistency is to your satisfaction. At Travel Refund, we strive to provide continuous support and guidance throughout the compensation process for delayed flights.
Your satisfaction is our priority, and we're glad we could assist you every step of the way. If you ever need assistance again or have further questions, please feel free to reach out.
Best Regards
Alma - TravelRefund
Got refund within few months
23 September 2024
Unprompted review
Reply from TravelRefund
Hi Subash
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with Travelrefund. Your recommendation means a lot to us.
If you ever need assistance again in the future, please don't hesitate to contact us.
Best Regards
Alma - TravelRefund
Compensation for canceling flight
Last summer I had unpleasant experience with WizzAir which had canceled my flight right during check-in in airport. The situation was not so unusual for them unfortunately. Though obviously they should have payed me compensation back our long emailing led to nowhere. Lucky me I found this Travel Refund company! Sure it took some time to get money from such corporation as WizzAir, but the main thing that I not only received back my expenses but some compensation as well.
Now I always recommend this company for those who might get in such troubles. Thank you so much and all the best :)
28 August 2024
Unprompted review
Reply from TravelRefund
Hi Oksana
thank you for review and your recommendation.
We are very pleased that you have been satisfied with our service and we are sorry for the situation you experienced, but we are happy we helped you retrieve your compensation and your additional expenses.
Your satisfaction is our priority, and we appreciate your kind words. If you have any further questions or need assistance in the future, please feel free to reach out.
Best Regards
Alma - TravelRefund
Very good communication
The constant and coherent communication flow makes them the most reliable operators. Highly recommended
17 September 2024
Unprompted review
Reply from TravelRefund
Hi Andrea
Thank you for your wonderful feedback, this means a lot to us! We're thrilled to hear that you had a great experience with our flow. Your recommendation means a lot to us.
If you ever need assistance again in the future, please don't hesitate to contact us.
Best Regards
Alma - TravelRefund
All professional and very helpful ❤️
18 September 2024
Unprompted review
Reply from TravelRefund
Hi Lorelai
Thank you for sharing your wonderful experience. Your recommendation means a lot to us, and we're glad we could handle everything smoothly for you. If you need any further assistance or have more questions in the future, please don't hesitate to reach out.
Best Regards
Alma - TravelRefund
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.