Where exactly is your email ?? Cannot find one @ your site, despite your answer below "We are sorry to hear that you had a negative experience with us. Our team only uses chat and email services (ins... See more
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Service was great, but it was impossible to contact you by phone. I had an issue with courier charging for every booking and wanted to reach you immediately (not via email) and couldn't. Finally you... See more
They sell your data and steal your credit card. As soon as I booked a trip through this company on my Amazon credit card that I have only ever used on Amazon besides this purchase, there was a fraudul... See more
Company replied
I have booked 5 trips from here and everything worked great. However, I contacted support yesterday. I asked something very simple. "How do I print the tickets I just booked?". I got the be... See more
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2.7
Poor
757 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Reply from Travelplanet24
Dear Ioannis,
Thank you for sharing your positive experience with our team! We would be happy to assist you again in the future, so don't hesitate to reach out.
Kind regards,
Irene
Do not use
Do not use. Telephone operators were unprofessional and lied.
26 February 2026
Unprompted review
Reply from Travelplanet24
Dear Rosie,
Thank you for your review.
We would like to clarify that Ferryscanner does not offer telephone support. To ensure you receive professional and accurate assistance, please use our official contact channels:
Live Chat: You can speak directly with our real-time support team via the chat bubble on our website and app.
Contact Form: You can submit a formal request through the "Contact Us" page on our website for modifications or inquiries.
Email: Our dedicated Customer Success team is available at support@ferryscanner.com or info@ferryscanner.com
By using these methods, we can guarantee that you are speaking with one of our agents who has the tools to help you effectively. We are here to resolve any issues you may have and hope to have the chance to assist you properly.
Kind regards,
Team Ferryscanner
They sell your data and steal your credit card info
They sell your data and steal your credit card. As soon as I booked a trip through this company on my Amazon credit card that I have only ever used on Amazon besides this purchase, there was a fraudulent charge the next day, and my phone is being blown up by scam callers now. Did I get my plane tickets? Yes, with the cost of my data and credit card info.
5 February 2026
Unprompted review
Reply from Travelplanet24
Dear David,
Thank you for bringing your concerns to our attention. We take the security of our customers' personal and financial data extremely seriously and would like to clarify the strict protocols we have in place.
At Ferryscanner, we follow international security standards to ensure a safe booking environment:
Advanced Encryption & Firewalls: Our payment system uses advanced encryption technology to protect your personal information and debit/credit card details. We also implement firewall protection to prevent unauthorized access to our servers and systems.
Secure Verification: For added security, we use Secure Code verification (Verified by Visa and MasterCard ID Check). This means that during checkout, you are redirected to your bank’s secure website to complete the transaction safely.
No Data Storage: We do not store your debit or credit card information. Your payment details are securely transmitted directly to our trusted, PCI-compliant payment service provider, ensuring maximum security at all times.
Privacy Policy: In strict horizontal compliance with GDPR, we never sell your personal data to third parties; it is only shared with the necessary ferry operators to issue your tickets.
We understand how distressing fraudulent activity can be. However, because we do not store or sell your information, such issues usually stem from unrelated security breaches. We strongly recommend contacting your bank to investigate the source of the charge.
If you have further questions, please reach out to us.
Kind regards,
Team Ferryscanner
Worst customer service ever
Worst customer service ever! There is no contact at all. Neither phone, neither email, neither chat. There is no one to contact. If you need a simple modification, there is no one to help you. You can only lose your money!
30 July 2025
Reply from Travelplanet24
Hello,
We are very sorry to hear about your frustration, and we sincerely apologize if you felt unable to reach us.
We would like to assure you that our team is available and ready to assist with any modifications or issues. You can contact Ferryscanner through the following official channels:
Live Chat: Accessible directly through our website and app during business hours for real-time support.
Email: You can reach our Customer Success team at info@ferryscanner.com.
Contact Form: Available on our "Contact Us" page for detailed requests.
Or visit us in our offices in Athens.
We remain at your disposal.
Kind regards,
Team Ferryscanner
Reply from Travelplanet24
Hello Odyssia,
Thank you for sharing your experience with us! We are very happy that you found the booking process easy and fast!
Kind regards,
Danae
Excellence in booking ferry tickets
Thorough and precise information about the itinerairies, easy and immediate booking and payment, as well as simultaneous electronic receipt of the tickets to your cellphone via e-mail.
Easy, fast, useful and practical process, all perfect.
16 August 2023
Reply from Travelplanet24
Hello,
Thank you for your 5-stars review!
We always try to provide the best experience to our customers.
For anything further do not hesitate to contact us.
Kind regards,
Maria
Easy way to find what you need.
4 August 2023
Reply from Travelplanet24
Dear Charalampos,
Thank you for sharing your positive experience with our team! We would be happy to assist you again in the future, so don't hesitate to reach out.
Kind regards,
Danae
Reply from Travelplanet24
Hello Thanassis,
Thank you for sharing your experience with us! We are very happy that you found the online booking experience easy and pleasurable !
Kind regards,
Danae
Super professional and swift service!
18 June 2023
The user friendly site
25 May 2023
I cant find anything fe a pdf to print…
I cant find anything fe a pdf to print for my journey and i cant find a telephone in order to comnunicate eith travel planet 24 Shame on u
24 March 2023
very polite people and my requests were…
very polite people and my requests were full-field thank you
30 August 2022
Excellent Service provided!
13 June 2022
Difficult payment
1 March 2022
Quite easy to organize boat trip in…
Quite easy to organize boat trip in greek islands. e-tickets rapidly sent to destinators
16 January 2022
excellent
Booking ferry tickets though this site has always been a pleasant experience.
5 January 2022
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