Travelnest Reviews 

5,309
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 1,016 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent location, finding properties ideally situated for attractions, city centers, and local amenities, often with convenient transport links. Reviewers consistently highlight the helpfulness and friendliness of hosts and staff. Many appreciate the clean, comfortable, and well-equipped accommodations, often described as spacious and homely. However, some people were dissatisfied with property conditions, reporting cleanliness issues, mould, broken fixtures, or descriptions not matching the actual state. A few also experienced lacking host responsiveness, causing delayed check-ins or communication difficulties. Minor amenity shortfalls, like needing to bring towels or a lack of basic provisions, were also noted.

What people talk about most

Location

People report positive experiences with location, often highlighting its convenience for tourist attractions,... See more

Facilities

Clients share ambiguous opinions on facilities, with some reviewers praising well-equipped kitchens,... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the cleanliness, comfort, and... See more

Staff

Reviewers mention positive feedback about staff, with many praising the helpfulness and kindness of hosts and... See more

Product

Customers consistently note ambiguous experiences with product, with some reviewers praising properties as a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Looked newly refurbished lovely and comfy. Blankets / throws and beds fab. Intercom did not work resulting in several trips down to open the door for the daughter. Shower also not as good as I have... See more

Company replied

Rated 3 out of 5 stars

The apartment is in a great location, and has good secure parking. Directions to find it were good. However, there is no welcome pack or instructions how to operate anything. We worked out most... See more

Company replied

Rated 3 out of 5 stars

The apartment was clean and comfortable. Unfortunately no checking in information was given, which led to a very delayed checking in whilst we tried to find out where to get keys from. The tv and... See more

Company replied

Rated 3 out of 5 stars

Good communication after booking. Accommodation adequate for one night, one toilet roll and small amount hand wash left, dosent cost much for little toiletrie items. Owner reply when requested to... See more

Company replied


Company details

  1. Vacation Rental
  2. Business to Business Service
  3. Holiday Accommodation Service
  4. Software Company

About Travelnest

Written by the company

Discover why thousands of hosts choose Travelnest

Travelnest helps holiday rental owners thrive by combining technology with a human touch.

Every customer is matched with a dedicated property expert who delivers ongoing support, tailored recommendations and proven, data-led strategies to maximise bookings.

We make it simple to list across major platforms like Airbnb and Booking.com, while our experts help you stand out.

We're proud to be partners in your success, offering expert advice backed by real-time performance data.

Property Experts Global exposure Calendar sync Smart pricing Mobile app Get started

Contact info

3.6

Average

TrustScore 3.5 out of 5

5K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.6

All reviews

(5,309)

988 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cosy cottage with all amenities and…

Cosy cottage with all amenities and lovely touches if you take dogs with all essential supplies and dog treats which were greatly appreciated. The torches were so handy and my son loved the festive hand wash. It’s the little things that made this trip an absolute joy and I am sorry I would have hoovered but could not locate a plug socket downstairs in a last minute rush to pack up and leave. Highly recommended

4 December 2025
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Reply from Travelnest

We're happy to hear that you and your son enjoyed your stay, especially the dog-friendly touches and festive hand wash! We appreciate your kind words about the cottage and are sorry about the trouble finding a plug socket. Thank you for recommending us!
Regards,
The Travelnest Team

Rated 1 out of 5 stars

My apartment rental was A SCAM

My apartment rental was A SCAM

4 December 2025
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Reply from Travelnest

We are so sorry that your rental experience was not satisfactory. We will investigate this issue thoroughly.
Regards,
The Travelnest Team

Rated 1 out of 5 stars

The apartment should have been checked before we arrived …

The apartment should have been checked before it was rented out obviously whoever looks after the apartment is not doing their job properly as the delf was dirty,there was lipstick stains on a cup in the press, the radiator in the hall did not work, the bathroom was freezing and the shower did not work

29 November 2025
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Reply from Travelnest

We appreciate you bringing these concerns to our attention. We're very sorry the apartment was not properly prepared, and that you experienced cleanliness and maintenance issues. We will address these issues to ensure better quality control.
Regards,
The Travelnest Team

Rated 4 out of 5 stars

Very well equipped

Very well equipped, comfortable and quiet

28 November 2025
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Reply from Travelnest

We're so glad you found our place comfortable, quiet, and well-equipped. Thank you for your positive feedback; we appreciate it.
Regards,
The Travelnest Team

Rated 5 out of 5 stars

Professional

Effective Communication and exceptional professional

27 November 2025
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Reply from Travelnest

We're happy to hear that you had such a positive experience with our effective communication and professional service. Thank you!
Regards,
The Travelnest Team

Rated 5 out of 5 stars

This cozy cabin offered the perfect…

This cozy cabin offered the perfect overnight getaway. The log-burning fire made the interior wonderfully atmospheric and warm. Complete with handy cooking facilities and, best of all, a delightful outdoor hot tub, it provided a relaxing and restorative escape. Highly recommended for a quick, comfortable break. Definitely will be returning 🤩

4 December 2025
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Reply from Travelnest

We're happy to hear that you enjoyed your overnight getaway in our cozy cabin! It's great to know you found the log fire atmospheric and the hot tub relaxing. We appreciate your recommendation and look forward to your return.

Regards,
The Travelnest Team

Rated 3 out of 5 stars

Mixed feelings

Flight and car arrangements were
fine. Travelnest seemed to be far leas helpful with housing issues than I ever had using competitors like Airbnb and Vrbo, which I will go back to using.

4 December 2025
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Reply from Travelnest

We appreciate your feedback. We're glad the flight and car arrangements were satisfactory. We regret that our support for housing issues did not meet your expectations, and we'll use your comments to improve our services.
Regards,
The Travelnest Team

Rated 1 out of 5 stars

Unresponsive property. Stole £733 of my money!

Property was unresponsive once payment made, apart from one offer of a full refund due to their delays replying. Stay never materialised. Refund never received. Currently pursuing through small claims court as travel nest and booking.com totally unwilling to sort despite obvious breach of UK contract law.

***Update 25th December -- So, after my review and the reply below, I got a call from Travelnest promising the refund would be made and they would sort with booking.com. Guess what? Still no refund and contact dried up completely again. Oh well, small claims court action being logged tomorrow***

4 December 2025
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Reply from Travelnest

We regret to learn about the issues you faced with unresponsiveness and the refund. We take your experience seriously and will investigate the matter. Thank you for bringing this to our attention.

Regards,
The Travelnest Team

Rated 5 out of 5 stars

Had a great stay

Had a great stay. Very comfortable, clean and had everything we needed for our visit. Would definitely stay again if we visit York.

22 November 2025
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Reply from Travelnest

We're happy to hear that you had a great and comfortable stay and that our accommodations met your needs. Thank you for your positive feedback; we appreciate it, and we look forward to your next visit to York!

Regards,
The Travelnest Team

Rated 5 out of 5 stars

Highly recommend!

Highly recommend!

Overall our stay was fantastic. The lodge was modern and clean. The lodge was very well equipped, instructed and easy to use. The hot tub was also set up for us on arrival. The host was also a great communicator, always helpful and quick to answer any enquiry's.

Another bonus was that the clubhouse was right at the door step. The staff were all very welcoming and friendly. The Old Stables Inn pub was a quick 5 minutes walk from the lodge for some pub grub and drinks!

We had no issues at all with the lodge and had a great stay.
Thanks again.

4 December 2025
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Reply from Travelnest

We're happy to hear that you had a fantastic stay! It's great the lodge was modern, clean, well-equipped, and easy to use. We're also glad you enjoyed the hot tub, clubhouse, and nearby pub. Thank you for your recommendation and positive feedback!
Regards,
The Travelnest Team

Rated 4 out of 5 stars

A super comfy apartment

A super comfy apartment, just lacking two sets of keys for if people want to do different things.

4 December 2025
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Reply from Travelnest

We're happy you found our apartment comfy! We appreciate your feedback regarding the keys, and we'll consider this for future guests' convenience.
Regards,
The Travelnest Team

Rated 5 out of 5 stars

It’s a beautiful place to stay highly recommended

This little hidden gem is beautiful full of character and charm and warmth home from home stay. Had everything to make the stay as comfortable as possible definitely worth a visit you won’t be disappointed. Charming hosts. Fully equipped kitchen the standard of cleaning was amazing felt like luxury on a smaller budget just perfect. Get booking you won’t be disappointed. It’s now my favourite place to book. Bonus is its dog friendly 😁

4 December 2025
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Reply from Travelnest

We're happy to hear that you enjoyed your stay! It's wonderful you found our place charming, comfortable, and well-equipped. We appreciate your kind words about the cleanliness and that your dog was welcome. Thank you for recommending us!
Regards,
The Travelnest Team

Rated 5 out of 5 stars

Great apartment

Great apartment, nice facilities, elevator, balcony, great host, close to everything

4 December 2025
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Reply from Travelnest

We're happy you enjoyed the great apartment, nice facilities, elevator, balcony, and convenient location. We appreciate your positive feedback!
Regards,
The Travelnest Team

Rated 4 out of 5 stars

No milk on arrival

4 December 2025
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Reply from Travelnest

We regret the missing milk. We'll investigate to improve our service. Thanks for your feedback.
Regards,
The Travelnest Team

Rated 1 out of 5 stars

If I could give this caravan 0 stars

If I could give this caravan 0 stars, I absolutely would. From start to finish, the experience was an absolute joke. We received a message around 12–1pm on the day of arrival saying the Wi-Fi wasn’t working and the hot tub was unusable, but someone would be out first thing Saturday morning to sort it. Check-in was at 4pm. We arrived at 4:30pm to find the caravan hadn’t been cleaned at all after the previous guests. The smell alone suggested a group of wet dogs had held a stag do inside. There were skid marks in the toilets, dirty bedding, and crumbs over the kitchen surfaces. A cleaner eventually arrived at 5pm to change the beds and clean the kitchen (which was appreciated) but this should have been done long before we got there. On Saturday morning, we messaged regarding the hot tub maintenance. No reply. We tried again. Still no reply. By 8pm, after an entire day wasted waiting, we had given up. The hot tub was never sorted, and the owner didn’t answer a single call or message. We ended up spending most of our holiday trying to sort out problems that should have been resolved before we arrived. But hey — at least the heating works. If you’re thinking of booking this place, save your money and go camping with a paddling pool instead. It’ll be cleaner, better managed, and far less stressful.

4 December 2025
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Reply from Travelnest

We're very sorry your experience was so poor. We regret that the caravan wasn't properly cleaned and that the hot tub and Wi-Fi were not working. We'll investigate these issues to ensure such problems don't happen again. We appreciate your feedback.

Regards,
The Travelnest Team

Rated 4 out of 5 stars

Nice stay

Nice stay . Well equipped for large groups .

26 November 2025
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Reply from Travelnest

We're glad you enjoyed your stay and found our accommodations suitable for large groups. Thank you for your positive feedback!
Regards,
The Travelnest Team

Rated 4 out of 5 stars

Good value for your money

Good value for your money. Near a train station and a bus stop. Near Anfield❤️

2 December 2025
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Reply from Travelnest

We're happy to hear that you found our location a good value and enjoyed the proximity to transportation and Anfield. Thank you!

Regards,
The Travelnest Team

Rated 5 out of 5 stars

Amazing property

Amazing property . Already booked for next year

3 December 2025
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Reply from Travelnest

We're so happy you enjoyed the property! Thank you for rebooking; we appreciate your continued patronage.
Regards,
The Travelnest Team

Rated 1 out of 5 stars

Dont do it

The warden had no record of our booking . There was a cup in the sink , rubbish in the bin , the smoke alarm had been taken down and there was no battery in it , the wardrobe door was hanging off , the bedroom door didnt close , the bathroom sink cold tap didnt work , the bedding was dirty , there was one dirty hand towel in the bathroom , the mats where dirty . I sleop on the sofa with blankets and pillows from my car .

27 November 2025
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Reply from Travelnest

We regret your experience. The issues you described regarding the booking, cleanliness, safety measures, and maintenance are concerning. We appreciate you bringing this to our attention, and we will investigate these issues.

Regards,
The Travelnest Team

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