Travellodge Reviews 

Went to an advert for £55 overnight stay when I went to book it the price jumped £155...WHAT A RIP OFF!!

I had a problem with a Manager who was harassing me to leave my room, despite me telling her that my Housing group were sorting out payment for further nights there. I even told her I would pay out of my own pocket if the payment never come through on time. This made no difference?
Fairly young and immature manager. After I had words with her about her poor customer care, she kept voiding my door access card, so I had to keep returning to reception. It appeared she was having a laugh with her colleagues?
If it happened once, it could be a mistake but it happened 3-times to me and I suffer with mobility problems. They give me another card but it happened again?
I sent numerous emails to their Ceo and Customer care but they just made excuses and then told me, they wouldnt be corresponding with me further?
Disgraceful Service. This was Hexham Travel Lodge, Northumberland.

Travel lodge Birmingham airport
Arrived expecting a twin room the beds were so small it was unbelievable, parking isn’t included and hotel staff don’t care, Hassan’s customer service well he didn’t have any. For the price of the room it is very poor quality.

Stayed at Scarborough over the weekend, their site stated they had discounted parking, when we got there we were told by a very rude receptionist that this was not true and should be taken from the website, she told us that they did do a deal with the local Council regarding the NCP car park, I found this strange because NCP are not owed by the local authority. She told us this without lifting her head, the person who served us was very nice but the one that was doing the talking was horrible, one of our keys did not work, she took it from my wife and binned it, and without saying a word carried on doing something else without the offer of a replacement. the place is tired, but very quiet, had a good night's sleep. Shower was nice. Cleaning staff were lovely. Funny how one member of staff can destroy the reputation of a hotel.
The meals aren't cheap lots of places to get some food, just eat out.

Tried to book direct. Used the search tool on their website. Got a room at a reasonable price for the dates I wanted and paid. When the confirmation came it was for different dates and fewer nights. Immediately rang booking line and told £12.50 for amendment, no cancellation or refund, and the cost for the date I actually wanted was over £100 more. Told to use their online chat to make a complaint. Same response. Chat function didn’t work properly so eventually closed mid conversation. Email from senior customer service also refused refund. It’s cheaper to cancel and lose the cost of the booking and rebook with a different hotel than it is to change the booking. No complaints policy on the website. No response to my reply to their email. Very poor customer service.

Travel lodge Worcester
Stayed on the 11.2.26 for one night with my partner and was completely impressed by how helpful and friendly the 2 girls on shift where on my visit … nothing was too much trouble and both very pleasant girls would definitely stay there again and if management see this review they both deserve recognition for how they represent travel lodge

Travellodge Hartlebury

Nice friendly team, in particular the Mother & Daighter team who often work the day shift. Rooms are reasonably clean, Indian restaurant next door and petroleum station with a Asda express within a 5 minute walk on the A road. Free Tea & Coffee which you can restock yourself from reception. Only complaint is you should not have to pay for Wi-Fi. Not an issue as have a good data packet by my Mobile provider but that’s beyond the point/basic-principle.

Rates start from around £30 a night, average around £50, however for only slightly more you can stop at the “Stourport Manor” in Stourport, 20 minutes walk to town, nice grounds to walk in, pub with food within a 5 minutes walk and a pool/sauna & gym on site so Travelodge should be really not charging much more than £25-£30 a night when there is alternatives (good ones) in Stourport town and nearby Kidderminster. (Premier Inn)

Travelled with wife & small dog from scotland to London elephant & castle..Hotel seems new & modern.Rooms great & breakfast outstanding..Would definetely come back if staying in london again.10/10

Nadim made a 10/10 pizza, customer service was also amazing, will be returning for another pizza :)

We were booked into travellodge Manchester for tonight as going to watch strictly at the arena, daughter booked us a superior room on 6th floor, it was a really spacious room and lots of extras , however my wife couldn’t make the stairs she doesn’t do lifts , we asked if they would kindly move us , which they did to a standard room extremely standard, which was ok until they asked for £41 to change us which was 80% of the price of the superior room, shame on you travellodge , won’t be staying again , outrageous.

Receptionist was very helpfull x friendly I stayed one night in a basic room for what price you pay
Receptionist told me they treat all customers a great stay
5 minute walk from kings x mainline station and plenty of restaurants to eat in

I have stayed at travlelodge lowton warrington for approximatly 3 weeks it would not normally be a place on radar however it did. I found the staff to be friendly but only if I wanted to talk, room was clean as where bedding they happy to extra clean even if I caused mess by dropping biscuit i love biscuits. There was unlimited access to coffee milk sugar tea without having to ask at reception but the one thing that over rode everything it was the closest I believe i come to being deaf as even when hotel full once in room I was in deaf in a bubble not a sound outside door from other rooms I had to open window to hear the world but once closed deaf again exactly what a hotel should be a protective bubble to sleep and relax did I mention I also had two dogs in my booking yet staff did not cochie coo over them or have any issues they where as welcome as myself thinking about it did dogs also think I must have gone deaf not the most luxurious stay but luxury where mattered bedding silence cleanliness not the hilton but not far from as now stayed both but it was million miles from the most basic hotel room and if the whole chain meets lowton branch you may look for news see if world ended as once inside room does not even show on decibel meter and I tried as part work kit

The Travelodge in Swansea houses "people" in conjunction with Swansea Council.
We were accosted by beggars who were staying there, walking around the dining area waving their room key. Asking for £5.
There was a strong smell of cannabis in the room coming up through the ducting.
The"people were all gathered outside smoking in their PJ's.
There was a great amount of noise from the people outside.
Absolutely shocking as we have used them on a regular basis. AVOID AVOID AVOID,

Cardiff Central
Booked a family room for a one night stay 3.1.26. As we were leaving next morning we found a small plastic packet with white powder residue still inside, under the bed, my grandaughter is only 2 so its a good job her mother found it first. Obviously complained on the spot and raised issue via complaints process

Why would anyone use this company, you cant speak to customer services, the chat facility has had no advisors all day and the one I did speak to on Friday said someone would call me back by 17.00 but as you would expect nothing

I had travelled down from west yorkshire to see my elderly brother, only to discover he had a house fire and had suffered a nervous breakdown. Consequently, he had been admitted to hospital. I arrived at Travellodge Caerphilly on 29/12/25 at 1.30am, I needed to stay until later that morning. I left at 11.45 am the same day 29/12/25 . Gareth had informed me the price was of £48.99. He insited on performing the transaction on a phone. He gave the impression of being very helpful. However as I was very tired I was not paying much attention. Several days later (5/1/260 whilst checking my bank statement, i discovered extra a CHARGE OF £57.00 from Travellodge. This was done without my knoweledge or consent. I now have my Bank involved for this fraudulent activity.

Stayed at kendal town centre travel lodge Put the cleaning sign out twice too days running rooms were not cleaned had to run around my self and empty bins and get toilet roll etc from reception told them they were not interested wrote a letter reply was sorry they missed the cleaning sign reception can give u items very expensive a night compared to other hotels and u have to pay for WiFi every other hotel u get it free im not paying 80 pound a night to do the cleaners job for them

Just stayed at travel lodge Albert dock london. Clean and fair priced good. Service provided by Jamie was excellent so friendly and helpful. My wife and i went yo Excel auditorium easy to reach either walking or dlr. we had nice evening meal and breakfast. Comfy bed as January we got an early bird great rate too but would have paid full rate.

The hotel itself is ok at best but what really turns this into 1 star is the £9.99 breakfast, I am a man that eats anything and never sent food back or complained but the breakfast is awful the sausages don’t taste like pork, the bacon is still alive it’s that uncooked the scrambled egg has literally no taste(no joke) the beans were cold, the hash browns had not even seen heat let alone cooked and the mushrooms were full of like stale water. If you stay at travel lodge do not go for the breccy

Trustpilot Review – Travelodge

Title – THEFT !
I booked into the Travelodge Balham at the end of October 2025. I needed hotel
accommodation following the sale of the property in which I had been living for some years.
Had I known what was coming, I would have definitely selected an alternative hotel. On
Sunday 30 th November 2025 I had to change rooms as the one in which I was staying had
been previously booked for another guest. I was unable to immediately move into this other
room due to a cleaning requirement.
I had significant amounts of luggage - the Assistant Manager, Armando, said that I could
store my belongings in the office area, provided I gave him a good review on Trustpilot.
Not all my belongings could be stored in the office area – therefore some were stored in the
room into which I would be staying once the cleaning was complete.
When I entered my alternative room later that day, I tidied up my belongings and luggage in
the room, and while doing this, I noticed that two items were missing. One of these items
was a new pair of Bose headphones which I had purchased a couple of days previously. The
second item was a quantity of treatments which I had to use having recently undergone a
hair transplant operation.
The value of these two items was £686.47 - £299 for the headphones and £387.47 for the
medication.
I approached Armando about the missing items the next day - instead of assisting he
became loud and argumentative, stating that none of this was his fault. His Manager,
Philomena then joined in the conversation and basically sided with Armando, making it clear
that none of this was their responsibility. Philomena was obviously more than happy for
Armando to shout at me in an intimidating way. No help was offered at all.
I reported the theft to the Metropolitan Police. I have also written a letter of complaint to the
relevant Travelodge department. That letter was sent Recorded Delivery on 9 th December
2025. Thus far, neither an acknowledgement - or any form of response – has been
forthcoming. I can only assume that in instances such as this, the Travelodge policy is deny
everything and blame the guest. Shame on them – and shame on Travelodge Balham.