Made frequent bookings and been happy enough but recently had family issue and requested credit note /change of date. They had no goodwill at all. No loyalty. Very disappointed at their lack of help.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Affordable prices for hotels in UK
Affordable prices for hotels in UK. Stayed in Travelodge Park in Edinburgh, great place, washappy with everything..
staff were friendly but the room was…
staff were friendly but the room was dirty there was hair in the bath plug hole. The hand soap and shower gel dispensers were dirty and so was the sink. No coffees available in the room.
Don’t pay for the meal deal st this travel Lodge
Turned up this evening pre booked meal deal we have now been waiting for over an hour for food not acceptable
Impressive Travel Lodge Aylesbury Experience
We stayed in Travel Lodge Aylesbury recently.
It is a beautiful , clean & updated boutique hotel by the Aylesbury Basin. We weren’t disappointed as we opted out another paid hotel to change to this beautiful spot.
We were impressed by the staff team who were helpful & friendly, making us feel at home as soon as we walked into the hotel. We really appreciate Allison who extends her extra hospitality to offer to mail our card out to our family in UK! The rest of the team is amazing & to name a few are Lahshmi & Cheryl .
Thanks to the team of Tavel Lodge at Aylesbury to make our stay extraordinarily pleasant, comfortable & unforgettable! Surely we will be back!
Having just spent 2 weeks at the Travel…
Having just spent 2 weeks at the Travel lodge Anchor Road in Bristol we were very impressed with the way we were treated by all the staff, one member of staff called Marie was so helpful as we had to book an extra 2 days because our daughter was recovering from open heart surgery, she was so kind and thoughtful.
A Horrible Place to Stay
I stayed at Travel Lodge Bristol City Centre and didn’t sleep a wink due to the constant noise from the guests above me. I repeatedly complained, but nothing was done. I promised I would never stay at Travel Lodge again. However was booked into Travel Lodge Kew Bridge as part of a gift package. The staff are amazing, especially the cook. But what started out as a relaxing day, relegated to a disaster. Noise, banging, shouting, slamming doors pretty much all night. Complained at the front desk. Was told other guest had complained too, but there was little they could do. Never, ever, ever again!! Fantastic rooms but the calibre of people that use these hotels, makes it an extremely bad place to stay. Truly horrible!
South Croydon- Travel lodge
I booked this room at short notice and stayed for one night. Upon arrival, I requested to see the room, and I found it had two single beds, which I wasn't happy with. However, the supervisor Deon I spoke with was brilliant—kind, helpful, and pleasant. He went above and beyond to change my room to a more comfortable setting that suited my needs better. I am very pleased and thankful for his assistance.
The new room had all the necessary facilities and products, including tea, glasses, and an iron, which made my stay even more enjoyable. Overall, I had a great experience and would be happy to return!
Chatham
I've been staying in the travel lodge at Chatham . Over the last month or so I've used this hotel quiet a lot . All the staff are fantastic lovely and friendly .. I've stayed in cheap hotels . I've stayed in expensive hotels . But for value for money and friendliness I cannot fault this place . It's a little tired and certainly not the best looking of hotels . But I loved staying
here and will gladly do so again in the future .. so Travellodge it's up to you to look after your staff as it's them that deserve the award ..
Poor web site
Trying to reserve a room with Travel Lodge is totally useless.
Just came back from Liverpool stayed in…
Just came back from Liverpool stayed in a convenient travelodge by the pier, but I found the entrance quite frightening as anyone could enter by pushing a entry button and then you have to wait for lifts to get to the rooms. Anyway the staff were so polite and friendly that nothing was any trouble for them. At breakfast they were on hand to refill anything that was less of and they always smiled. Maybe London has made me pessimistic…. but apart from the entrance the location was close to loads of museums and places to eat drink and be merry. Thank you Liverpool for cheering me up. 😁
Terrible stay in Northampton travel…
Terrible stay in Northampton travel lodge
Steer clear
Their non-refundable booking policy is a rip-off ! Had to cancel a trip to the hospital and forthcoming operation the next day as I was cursed with the flu which meant the cancellation. Awful
Their non-refundable booking policy
Michael Jackson
I wanted to bring my 888th month old baby with me and your website said that three and under is free. The lady did not let me bring my baby in for free so which she insisted I pay the fee for two people. You also don't have free breakfast without any eggs, milk, nuts, fruit, vegetables, oil, salt, sugar, grains, water, oxygen or carbon dioxide. I only eat peppers you didn't have any.
Dishonest staff at travelodge lincoln…
Dishonest staff at travelodge lincoln city center travelodge wife left ring in room realised straght away contacted manager who said she had got it would post back to us 7 days no ring contacted her again said she put it into safe for her team to post it on now saying carnt locate it wel i wonder sounds like stolen to me investigation. Saya same carnt locate it offerd compansation 5 weeks ago still not paid as promiesd will now take legal advise this was my wif3s late mothers ring vwry centimental to her very incompetent managment need to be honest
Absolutely against the law to contact…
Absolutely against the law to contact travel lodge you have to call 0871 with not live chat what do we do travel lodge???
If I could give no stars I would
If I could give no stars I would. Room damp and wet, mould a condensation everywhere. Please can you respond to this by giving me an w mail to complain to, thank you
February in the cold
My Daughter and I arrived at The Travelodge Norwich Central on 10th February 2025. Was greeted by Paula to say that there was no hot water. We live in Lowestoft and no one had previously informed us. This is the second time it's happened. Several other people were being checked in but we're not being told. We were not happy? The staff did their best but I am an elderly lady who needs these simple facilities. The hotel heating systems needs necessary funds from the owners, to reciprocate the brilliance, it once had been.
Rugby weekend and Travellodge over charged…
Rugby weekend and Travellodge charged £250 for a double room which tonight (Monday) is £25. Shocking exploitation of demand. Based on night at a £250 room the room was small, furnishings basic, interior design very poor, overlooking a building site. Facilities were all basic including the shower.
Don't bother with breakfast
Staff on reception very helpful, room OK. But breakfast was awful, most things running low and not replenished very quickly, the juice tasted like it had been watered down and no one was clearing the tables. I am so glad that we didn't pay for the 2nd day or I would have been asking for a refund!!!
travellodge on A38…
I stayed at travel lodge on A38 Northbound near Burton on Trent
I stayed several weeks due to circumstances and all the staff were friendly professional and helpful. In particular Dave the deputy Manager he went above and beyond in ensuring I had a comfortable stay…
Thank you
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








