Travel Guard Reviews 

I was pleased with the simplicity of using Travel Guard and the clarity of what is included in the coverage. Also, I think the value is good. The price is comparable to other providers. Thank you.

absolutely abysmal! Bought Travel Guard Insurance for a missions trip to Tanzania with an overnight stop in Dubai. Because of the situation in the Persian Gulf the mission group decided to cancel the trip for the safety of the volunteers. I received a complete refund from Emirates Air but Travel Guard refused to refund the premium I paid or issue a voucher for future travel, even though I tried to cancel two months before our departure date.

My wife’s flight was cancelled and we had to book with another airline to get her home from out of state. One month later and still no update on them paying my claim. Horrible experience so far.
I check the website for updates and there aren’t any then I try to call and the number says that the best way to check for updates is through the website.

I have been using Travel Guard for many years. Most of the time I use their website to either create a new policy or update an existing policy. On occasion I do call them and every time I have expert advise. I made one claim, not big but none the less it was a claim. They paid promptly for luggage not arriving with my airline reservation (I received it 2 days later). What I also like about this company is that I can modify the policy anytime, like adding my airfare when I purchase or changing the dates, easy to do online or speaking to a represenative

Filing a legitimate claim with Travel Guard has been incredibly frustrating. They have asked for information three times, and it has been filed each time. It is impossible to get information or talk to the adjuster and file continues to say it is being reviewed. It is being handled so poorly and feels like total avoidance in fulfilling their obligation.

Very explanatory website to get insurance online.

I was able to sign up for travel insurance easily and quickly at an excellent price. The website made it easy.

They hung up on me/a LOT of hoops to jump through.
A rock hit my windshield on my trip back home and cracked it. The first person transferred me to the wrong department. The second person would not answer my question, saying that she would answer my question after I answered her questions. I just had one question because it was hard to understand her and I wanted to make sure of something. I asked her to please just answer my question. She began speaking over me and unfortunately I returned the favor. She then hung up on me. I understand outsourcing phone banks overseas if the person can speak clearly. The third person I spoke with was very nice but only had canned responses to everything I asked. There are a lot of hoops to jump through to file a claim, and then you have to wait. I saved money getting insurance through Travel Guard instead of through the car rental company, but next time I will pay the extra 10-12 dollars a day so that I can just return it without having to get a police report and four other forms to turn in and then wait for them to get back to me regarding whether it was even approved or not. It was a horrible experience with the information and staff being extremely unhelpful save one nice person. The website is neither easy to navigate nor easily understandable.

I spoke with several staff members before purchasing my policy. All of them were very courteous and knowledgeable. I am very impressed!

Selling bogus insurance scamming people one person at a time. DO NOT BUY TRAVEL INSURANCE through this company they will cover nothing. They also don't specify if you don't see a doctor they won't cover anything. Thought pictures of a broken foot was good enough proof I couldn't fly. Apparently you need a doctor note and for someone without insurance it would've costs 1500 dollars to get a 450 dollar refund. Instead ill make sure I review this company on every sight possible.

Excellent service

Horrible company

I have taken out a travel guard policy for the past dozen or so trips and travel extensively. I have found the value to be exceptional and the claims handling to be fair.

We used Travel Guard for flight insurance as well as for other parts of our trip. A bad winter storm cancelled our first class seats and flight coming home. We incurred other expenses due to the weather cancellation of our flight and an additional day of travel. Travel Guard covered NOTHING!!! We submitted, we appealed and NOTHING was done. All they did was make the process very difficult to apply for our losses when we had coverage. We did not even get a reason for the denial. We lost over $500.00 . Thanks alot Travel Guard. NOT! Travelers beware!!!! Don't use Travel Guard. You will only get frustrated and burned in the end. You made an enjoyable trip turn our traumatic and awful, plus we lost over $500.00 for having insurance for our flights. I hope others read this and decide NOT to use Travel Guard.

Dislike - I finally got a confirmation of our policy/trip insurance AFTER I inquired about it when a few days had passed.

Like - We booked a trip to Costa Rico that we cancelled the day before we were to leave. Luckily, we had Travel Guard insurance and received a 100% refund!

Is there life insurance with the policy. It never directed me to anywhere to put a beneficiary down. My daughter took it out and she had an area to put in a benficiary.

Easy to use.

Easy to navigate and see what you are purchasing

Great customer service. We’ve been using Travel Guard for all of our travels for many, many years. We travel 6-7 times a year.