Travelgenio Reviews 

WORST CUSTOMER SERVICE EVER - Airline modified my flight and I have been told WE INFORM YOU THAT ONE OF YOUR FLIGHTS HAS BEEN MODIFIED BY THE AIRLINE. WE KINDLY INVITE YOU TO CHECK THE NEW ITINERARY AND CONTACT US OR TO AN AIRLINE REPRESENTATIVE AT YOUR SOONEST CONVENIENCE.
I can't get in contact with anyone at Travelgenio and for some reason even Alitalia's no one is answering. I have no idea what to do as this flight change disrupted completely another flight I have booked before...

Haven’t seen a single reply to mail emails regarding refund request, since already two months. No direct phone number to their office and the available one is always busy. Very suspicious company. Thought it was a trustworthy agent but this time they lost my entire trust.

3 months waiting for an answer about my flight that was canceled due covid-19.
No one is answering my phone calls and e-mails and I wonder if you actually work there or just chill.
You are the worst travel agency ever.
I am not even begging you to answer me cause you'll tell me to send an email to you customer support email (which i have done already but without an answer).
Such a scam you are!

I did what they told me to do 2 weeks ago, send email etc. and never got an answer back! Do not recommend at all!

Travelgenio are not responding to my recent enquiries into when my money will be reimbursed following cancelled virgin flight and it's not possible to call anyone!!

We were advised by the FCO not to board our flight from Aukland to London - as it stopped for a long period of time in Shanghai because of Coronavirus.
The airline were offering refunds, but travelgenio are extremely hard to get hold of to claim any money back.
We had to re-book a new flight - still with no contact let alone money from travelgenio. Eventually we heard back. However, i did not get a full refund and so need to claim the rest through my insurance.

For my insurance to accept my claim i need a cancelation invoice from Travelgenio - which i have been asking for for MONTHS as they never sent me documentation. All i need is the cancelation invoice - but they are impossible to get hold of. I'd really like to talk to someone just to get this simple piece of information.
It feels as though this company do not have a customer services team.

This company is a scam! Please don't book if you don't want to be scanned out of money.

Hello sir /madam
Before 2month ago you be cancel my flight till now i don’t receive any refund amount when i discuss with your employer on phone she tell within one one month i receve my money but still i dont have
these my booking code
ODTB08 surinder singh
IALPAR. RANJEET SINGH /inderjit singh
XPYJOO. Gurinderjit singh

AVOID!!!! this company is dodgy, unethical and should be taken to court. They send you in circles on their website to prevent you from contacting them. If you finally manage to reach them (Australia 03 88205378) they ask you to go back to the website. My flight was canceled due to COVID and although Virgin offer credit vouchers, Travel Genio has no intention of passing these back to me.

Dear TraclGenio Team,

I am sending you yet another email for the refund for my canceled flight by the Airways.

I booked a flight with Jet Airways via TraverlGenio. This is a return flight from Berlin to Delhi. Unfortunately, the return flight canceled a few days before the scheduled return due to the bankruptcy of Jet Airways. So we had to book another flight at a very high price.

After few days Jet Airways agrees to return the refund for the canceled flights. This is why I contacted you for proceeding with the refunds. But you never replied.

Please look into the matter. The refund money is around €900. This is not a small amount of money for me. You don't have to pay this money from your pocket, Jet Airways will return it. I hope you can understand my situation.

I am willing to help you as much you want with the topis. I would also request you to please cooperate.

Thanks

My ticket with TravelGenio for a refund: #2878937, #2532614

So far very bad experience I hope travelgenio could change my opinion.

I'm trying contacting you guys without success.

I receive a email inform that one flight was cancelled.

So I called to airline company and we found that the dates you fill my reservations was wrong even that in ours the emails sent was correct (confirm reservation, e-ticket).

Such as in the confirmation messages and e-tickets sent the dates was 08/04 to go and 14/04 to return, but the airline company sad that the date for returns was booked to 29/04
I buy a single ticket with scale between Dourados to Porto Alegre in name of my brother to her come to see me after more that 10 years, but the airline company also sad that you guys booked different tickets, building your own itinerary with different scales and airline companies and that is not possible handler reservation changes directly by airline company.
I request, since that was cancel the fly from Dourados to Sao Paulo (first scale) cancel all other tickets and proceed the refund.

-----
Best regards
Steven Koch and Ricardo Koch

Honestly,not even think to book a ticket through this agency..They are not giving refunds back,they don't reply back and definitely they are going to trick you like us. It is the second time that we are getting tickets from this agency and we promised that we are going to fight them until people not get tricked of them again.

Our trip was cancelled due to the unfortunate pandemic we are all facing. My wife and I have tried to contact Travelgenio everyday since 3/12 when we found out that our trip and subsequent air transport was cancelled and have not been able to reach a representative. We also attempted to follow their instruction posted recently, to file an online form for COVID related issues. Every time we try to submit we receive an error reply from the company saying the 'form cannot be submitted' although we filled it out correctly.
While anyone can understand that call centers may not be properly staffed for this and lives need to come before refund processing...the lack of clear communication and basic systems to provide clear direction is beyond the pale for any company that wishes to survive through this....please assist
thank you
Booking Ref #: SKHULX

I had cancelled a trip, and I had applied for the insurance for health-related cancellation. Sent all documentation on 5th March, received a reply saying that the refund would be sent in 15 days. The time has passed and until now no money nor response for the e-mails.

I have been trying to call you guys since last 2 weeks. Australia has closed their borders for all non residents and I am not getting any response from anyone. They said fill the form and submit Your query. I haven’t received any response yet.I will take this matter to Australian consumer commission. 😡😡😡😡

Worst customer service being trying to get in contact for the past week left numerous emails no reply I got through once and the person wouldn’t do anything for me said I had to change through website my flight is tomorrow my is ticket is #3429287

Worst customer service , just for flight date change still now there is no reply . Its been 4 days . I tried to call no one is picking up. What the hell

Ticket number [Ticket #3387857]

I have been trying to contact Travelgenio for a number of days now with no response. Lengthy calls on hold waiting for a response before the call terminates and then you find yourself back at square 1 with no answers. Like many others, our flights were booked through travel genio as opposed to directly with the airlines which is proving very difficult to get any answers or results here.
If travelgenio are monitoring this review page, my ticket ID is 3372266 if someone could get back to me ASAP as I am scheduled to fly within the next 2 days.

Just answer your phones and reply to your emails i have been trying since Wednesday to rearrange my flights over the current corona virus problem nearly 30 phone calls and numerous emails kept on hold for the same 6mins and 4 seconds each time some calls are longer and the same reply each time on email sort out this problem or i will be taking this legal 😡😡😡😡

Horrible! Unable to contact you. Instead of actually saying something totally useless in your replies, help people. I have a flight from Frankfurt to Bangalore on 27th March 2020. I need to modify it. I need an earlier date. Etihad airways says I need to contact the travel agent. But you guys are nowhere to be seen!