Travelgates UK Reviews 

393
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for being extremely helpful, patient, and knowledgeable during every single step of the planning stages. Many people note that the entire booking process is exceptionally smooth, stress-free, and remarkably straightforward from beginning to end. Some reviewers were happy with the fully customized itineraries and tailored holiday options created specifically for their upcoming dream trips. Travelers also mentioned receiving great deals, wonderful recommendations, and consistent communication while organizing their future getaways. Reviewers emphasize that nothing ever feels like too much trouble for the dedicated professionals assisting them along the way.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting that certain advisors are extremely... See more

Holidays

Reviewers highlight positive aspects of holidays, expressing deep satisfaction with agents who patiently... See more

Customer service

Consumers find customer service to be positive, with reviewers frequently praising helpful and patient agents... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting helpful agents who make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was just a general query but Megan couldn’t have been anymore helpful! Megan always kept in touch and spent time pulling information together on cruise options which ended up being a pretty good de... See more

Rated 5 out of 5 stars

Thanks to Megan for sharing detail working about upcoming 2027 holiday planing ideas, worth for trying n looking alternate option. If I say in single sentence : NO MESS NO STRESS !! Thanks travelgat... See more

Rated 5 out of 5 stars

So we decided to pay Krakow a visit!! Susan from.Travelgate was.amazing... I had so many questions... no problem, swapped and changed plans.... no problem... more questions... no problem. Susans commu... See more

Company replied

Rated 5 out of 5 stars

Contacted Travelgates to enquire about a future holiday and Maria came up with some excellent choices for the country we want to go to. Very pleased with the service and Maria made the booking strai... See more

Company replied


Company details

  1. Travel Agency

Written by the company

Adventure awaits around every corner, We help you see the world differently. Let us make your experience more comfortable and turn travel dreams into extraordinary experiences!


Contact info

4.8

Excellent

TrustScore 5 out of 5

393 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(393)

281 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing travel company

Amazing company. I was skeptical at first as communication was via WhatsApp and email. But Maria our agent was so helpful from start to finish. We had a 2 x week trip to Thailand starting in Bangkok went onto krabi, 3 x nights in the jungle in a glamping tent then 6 x nights in phuket. All our hotels where wonderful and perfectly selected. Honestly a wonderful experience. I can not recommend enough 5 star service! 10/10

3 February 2026
Unprompted review
Rated 5 out of 5 stars

We booked a family ski trip to borrovets

We booked a family ski trip to Bulgaria, everything was done through WhatsApp with HANNAH, everything was sorted with no hassle, flights, transfers, accommodation, lift pass and equipment for the kids. The town of borrovets and ski runs were brilliant for everyone. The hotel and food where we stayed was very good and clean, shuttle bus dropped u in the town and returned. If u wanted to stay later it was 10 euro and plenty of taxis. All round it was very good and would highly recommend.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Our agent Hannah was extremely helpful…

Our agent Hannah was extremely helpful we are planning a trip to celebrate my son taking his GCSe exams Hannah found us a great multi destination trip that ticked all the boxes.very friendly and helpful

17 March 2026
Unprompted review
Rated 5 out of 5 stars

I was looking for a cruise holiday for…

I was looking for a cruise holiday for next year, I have to say Susan Parker worked tirelessly to get us what we wanted, absolutely brilliant, I would highly recommend her and Travelgates UK when booking a holiday

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Susan Parker has been very helpful and…

Susan Parker has been very helpful and been able to provide answers to our questions very quickly. Thank you.

17 March 2026
Unprompted review
Travelgates UK logo

Reply from Travelgates UK

Dear Cheryl,

Thank you so much for your kind feedback. We’re really pleased to hear that Susan has been very helpful and able to answer your questions quickly and efficiently.

We truly appreciate your comments and will be sure to pass them on to her.

Team TravelGates UK!

Rated 5 out of 5 stars

Susan Parker from Travelgates has been…

Susan Parker from Travelgates has been absolutely fabulous in dealing with my request for a quote for an Asian cruise next year, we haven’t decided on this as yet but her help was invaluable.

13 March 2026
Unprompted review
Travelgates UK logo

Reply from Travelgates UK

Dear Paul,

Thank you so much for your lovely feedback. We’re delighted to hear that Susan was able to assist you with your Asian cruise enquiry and provide you with helpful and valuable information.

We really appreciate your kind words and look forward to helping you again whenever you’re ready to plan your holiday.

Team TravelGates UK!

Rated 5 out of 5 stars

Deborah had 1st hand knowledge of what…

Deborah had 1st hand knowledge of what we was wanting out of a holiday of a lifetime, she went above and beyond to find flights and connections that didn’t have long stays in airports, also gave us a wide variety of choice and prices to choose from.
Would recommend her service with this company 😁

12 March 2026
Unprompted review
Travelgates UK logo

Reply from Travelgates UK

Dear Helen,

Thank you so much for your lovely feedback. We’re delighted to hear that Deborah had a clear understanding of what you were looking for and went above and beyond to find suitable flights, smooth connections, and a great range of options for you.

We really appreciate your recommendation and kind words, and we will be sure to pass them on to her.

Team TravelGates UK!

Rated 5 out of 5 stars

The agent that is helping me with my…

The agent that is helping me with my holiday has been very supportive and Id use the company again.

10 March 2026
Travelgates UK logo

Reply from Travelgates UK

Dear Veronica,

Thank you so much for your kind feedback. We’re pleased to hear that our agent has been very supportive in helping you with your holiday plans.

We really appreciate your trust in us and look forward to assisting you again in the future.

Team TravelGates UK!

Rated 5 out of 5 stars

Hannah was very helpful and gave me a…

Hannah was very helpful and gave me a great insight to a trip that I am planning,she was very understanding at the fact I wasnt quite ready to book with the war going on,I intend to get in contact with her when these matters resolve.Regards Michelle

9 March 2026
Unprompted review
Travelgates UK logo

Reply from Travelgates UK

Dear Michelle,

Thank you so much for your kind feedback. We’re really pleased to hear that Hannah was able to provide you with helpful insight for your upcoming trip and supported you with understanding during this time.

We completely appreciate your position, and she will be more than happy to assist you again whenever you’re ready to continue planning.

Team TravelGates UK!

Rated 5 out of 5 stars

Gloria has gone above and beyond in…

Gloria has gone above and beyond in helping and sorting the perfect holiday. Cannot recommend her enough.

9 March 2026
Unprompted review
Travelgates UK logo

Reply from Travelgates UK

Dear Jacqueline,

Thank you so much for your wonderful feedback. We’re delighted to hear that Gloria went above and beyond to help you arrange the perfect holiday.

We truly appreciate your kind recommendation and will be sure to pass your comments on to her.

Team TravelGates UK!

Rated 5 out of 5 stars

From the moment of first message JULIE…

From the moment of first message JULIE was very helpful with my Vacation request. Explained briefly the place , time , & budget. I had the full itinerary within minutes.I will no doubt use her services in the near future and definitely recommend her whoever needs help
Mac

26 February 2026
Unprompted review
Travelgates UK logo

Reply from Travelgates UK

Dear Mukesh,

Thank you so much for your lovely feedback. We’re delighted to hear that Julie was able to assist you so promptly and provide a clear and detailed itinerary based on your requirements.

It’s great to know you found the process smooth and helpful, and we really appreciate your kind recommendation. We look forward to assisting you again with your future travel plans.

Team TravelGates UK!

Rated 5 out of 5 stars

Sophia was great

Sophia was great, giving me different routes and answered all my questions, very knowledgeable, thank you

7 March 2026
Unprompted review
Travelgates UK logo

Reply from Travelgates UK

Thank you so much for your kind feedback. We’re really pleased to hear that Sophia was able to help you with different options and answer all your questions so clearly.

It’s great to know her knowledge and support made the process easier for you, and we truly appreciate you taking the time to share your experience.

Team TravelGates UK!

Rated 5 out of 5 stars

What amazing company this is to book…

What amazing company this is to book for your holiday. 100% professional from start to finish. I booked a few days away in krakow with a couple of tours Auschwitz and the salt mine. Our tour assistant was Rebecca who couldn't do enough for us. We just told her what we wanted from flights to tours etc and she sorted everything out for us giving us a hassle free holiday. Everything went like clockwork from start to finish. I have already given some friends and family details of the company and I know they will use them. I've told them that a lady called Rebecca is outstanding in doing her job but I'm sure the other assistants are just has good. Highly recommended with five stars plus.

8 March 2026
Unprompted review
Travelgates UK logo

Reply from Travelgates UK

Dear Garth,

Thank you so much for your wonderful feedback! We’re delighted to hear you had such a smooth and enjoyable trip to Krakow, and that Rebecca was able to take care of everything for you from flights to tours, including Auschwitz and the Salt Mine.

It’s great to know your holiday went exactly as planned and that everything ran so seamlessly. We really appreciate your recommendation and kind words about Rebecca and our team.

We look forward to helping you, your friends, and your family plan many more amazing trips in the future.

Team TravelGates UK!

Rated 4 out of 5 stars

Did not book a holiday as yet but…

Did not book a holiday as yet but received good communication with seller....

7 March 2026
Unprompted review
Travelgates UK logo

Reply from Travelgates UK

Dear Bri ,

Thank you for your feedback. We’re pleased to hear you had good communication with our team, even though you haven’t booked a holiday yet.

We really appreciate you taking the time to share your experience, and we’ll be happy to assist you further whenever you’re ready to plan your trip.

Team TravelGates UK!

Rated 5 out of 5 stars

Plenty food for thought

Just started looking at holidays online. I was contacted by travel gates (Susan Parker) who sent information on the type of holiday i was looking for. She was pleasant and friendly without being overpowering. Nowhere near sorting a holiday just yet but I'd certainly be back intouch with Susan should I decide to go ahead.

6 March 2026
Unprompted review
Travelgates UK logo

Reply from Travelgates UK

Thank you for your lovely feedback. We’re glad to hear Susan was friendly, helpful, and provided you with suitable holiday options without being pushy.

It’s great to know you’re still considering your plans, and we’ll be more than happy to assist you again whenever you’re ready to go ahead.

Team TravelGates UK!

Rated 5 out of 5 stars

Excellent travel advisor and fantastic customer service!

Deborah bless her has been trying to find me a lovely holiday for my 60th birthday. She has been an absolute star offering me various options initially for Dubai for a cruise and stay then the war started. I’d like to thank her very much for all her help and I wouldn’t hesitate in booking a holiday with her in the future once I know where we stand with regards this war. She honestly couldn’t do enough for me. Thank you so much Deborah, you’re an excellent travel advisor and very friendly and go beyond to try meet all expectations.

28 February 2026
Unprompted review
Travelgates UK logo

Reply from Travelgates UK

Dear Di,

Thank you so much for your lovely feedback. We’re really pleased to hear that Deborah has been so helpful in assisting you with plans for your special 60th birthday holiday and offering you a range of suitable options.

We truly appreciate your kind words and will make sure they are passed on to her. We look forward to helping you again when you’re ready to book your celebration trip.

Team TravelGates UK!

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