Transformulas Reviews 445

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their effectiveness in improving skin texture, reducing wrinkles, and providing hydration. Many users consider them the best they've ever tried, noting visible results and a luxurious feel. The delivery service is frequently described as quick and efficient, with items arriving well-packaged. Additionally, the customer service receives high marks for being excellent, helpful, and polite, ensuring a positive shopping experience. However, some people mentioned issues with product packaging, specifically opaque bottles that make it difficult to see how much product remains, and occasional problems with pump dispensers. A few customers also noted that while delivery was generally timely, it wasn't always "next day" as advertised, and some experienced delays in receiving tracking information.

What people talk about most

Product

Customers consistently note positive experiences with the product, praising its effectiveness and luxurious... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the products for their effectiveness,... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently praise the exceptional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Marine Miracle face and eye cream for over two years now. I can honestly say they are the best products I have ever tried! It leaves my skin feeling so soft, moisturised and healthy... See more

Company replied

Rated 5 out of 5 stars

Hi, I’m a 67 year old male and yes, I use Transformulas Marine Miracle face cream daily. It’s a wonderful product that keeps my facial skin feeling moisturised and supple. I’ve used a few creams in m... See more

Company replied

Rated 5 out of 5 stars

I first tried Transformulas after hearing the woman in the row behind on a flight lauding its benefits. With a clinical background, I am healthily skeptical about her claim that this is 'a facelift i... See more

Company replied


Company details

  1. Beauty Product Supplier

Written by the company

Founded in 2003, Founded by Rosi Chapman, born from a personal fear of needles, we built a skincare brand on the belief that beauty shouldn’t require bravery or a syringe. We deliver cosmeceutical results through biotech-powered, marine active formulas — no needles, no downtime, no drama. We are the proof that skincare can be powerful, intelligent, and unapologetically luxurious.


Contact info

4.8

Excellent

TrustScore 5 out of 5

445 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I first discovered this wonderful creme…

I first discovered this wonderful creme on an international flight and just loved it. It's so smooth and light, and absorbs quickly and evenly. When I ordered a new jar I also got the eye creme, which is also heavenly. I think I've found the products I will use exclusively from now on.

27 April 2024
Unprompted review
Transformulas logo

Reply from Transformulas

Hi Abby! Thank you so much for this lovely review! We are so happy to hear that our customers are taking advantage of our great duty free prices!

Rated 5 out of 5 stars

Bought this on a flight

Bought this on a flight. What a great find. Best thing I have used for a very long time. Great results.

8 March 2025
Unprompted review
Transformulas logo

Reply from Transformulas

Hi Christine! Thank you so much for the lovely review and your devotion to our products! X

Rated 5 out of 5 stars

This cream has transformed my skin

This cream has transformed my skin! My daughter says my skin glows now and wants to use it too … she is 21 …

26 April 2025
Unprompted review
Transformulas logo

Reply from Transformulas

Hi lovely! Thank you so much for this lovely review! We are thrilled that our products can cater for the whole family! X

Rated 5 out of 5 stars

Love the Marine Miracle Crème

Love the Marine Miracle Crème, it is non greasy, smooth and a little goes a long way, my skin feels refreshed and bouncy after I use it. I have lots of Transformulas products, the team were really helpful when I was working out which order to use them, and which ones to use in the morning or at night. The customer service team are excellent.

26 April 2025
Unprompted review
Transformulas logo

Reply from Transformulas

Hi Kate! Thank you so much for this gorgeous review! We are so happy to hear that you love our products as much as we do!

Rated 5 out of 5 stars

Luxury skin nourishment

Luxury in a jar! One cream that lifts, hydrates, illuminates and evokes a super, calming and fresh mild fragrance. I use this every night to feed my skin, on my face, neck and back of hands. The velvety cream sinks in without a trace, leaving soft, supple nourished skin. Mornings are a treat, eager to look in the mirror.

23 April 2025
Unprompted review
Transformulas logo

Reply from Transformulas

Hi Isla! We are so grateful for this beautiful review! It is lovely that our products are being viewed in such an exquisite way! Thank you for your care and devotion to our products and brand x

Rated 5 out of 5 stars

Excellent

Oh my god, this stuff is just amazing! I’ve been using it for over 2 years now every day and people comment on my face/skin and age all the time, saying how good I look for my age.
It’s a little bit expensive but works wonders for me, I will always be using it!

26 April 2025
Unprompted review
Transformulas logo

Reply from Transformulas

Thank you so much for your lovely review Vicky! We are so happy to hear the compliments that you are receiving from our products! Have you tried the negotiation button on some of our products on the website? We often supply some different discounts and we are also on lots of airlines (Virgin/Jet2/Emirates) where you can get our products duty free!

Rated 5 out of 5 stars

Light feel yet provides day-long hydration

Transformulas Marine Miracle Cream has been part of my daily facial routine since gifted to me for my birthday two months ago. My normally dry skin feels hydrated for the entire day by the creamy lightweight formula, which has a lovely delicate springtime scent. It sits nicely under make-up but also makes my skin look fresh and plump worn alone. The packaging feels luxurious and the pot has pride of place on my dressing table. I have purchased more expensive high-end creams which have not performed nearly as well as this. I won’t be swapping any time soon! A+ would happily recommend to friends and family.

24 April 2025
Unprompted review
Transformulas logo

Reply from Transformulas

Hey Poppy! Thank you so much for this lovely review! We are so pleased that you adore the product and confidently display it on your dressing table! We hope you continue to love and try some of our other products also!

Rated 5 out of 5 stars

Truly amazing product but beware of fakes

Truly amazing product!!! It has actually improved my skin in a few days and I am totally obsessed with it. I have purchased two more but I would warn buyers to be careful. The genuine product comes in a box that is securely sealed in cellophane. There are products for sale on EBay that I almost purchased until I noticed that the box is different to the ones that can be purchased on flights, Debenhams, boots and Amazon. I was warned that thry may be old promotional products that are out of date or fake. I have purchased from genuine distributors (having contacted Transformulas directly)

24 April 2025
Unprompted review
Transformulas logo

Reply from Transformulas

Hey Liz! Thank you so much for your kind review! Also, thank you for helping us to educate our customers! You're completely right, we don't sell on Ebay, therefore we would always recommend to be looking for our products on those other platforms that you mentioned, otherwise on the airlines!
Thanks again! X

Rated 5 out of 5 stars

My holiday best buy

My holiday best buy
I first bought a jar of Marine Miracle on a flight about 3 years ago and I wouldn't use anything else now. It sinks into your skin and makes your face look and feel soft and nourished. Receiving a complimentary jar would be amazing.

24 April 2025
Unprompted review
Transformulas logo

Reply from Transformulas

Hi Sandra! Thank you greatly for your lovely review! It is great to see our customers taking advantage of our duty free discounts! Lovely to hear that our products are becoming an essential in your skincare routine!

Rated 5 out of 5 stars

Love Marine Miracle

Love Marine Miracle. First came across this product a few years ago on a flight back to the UK, browsing through the Duty Free magazine.

Bought a jar and it was the best thing I did. Cream dissolves into your skin so well and brightens and firms your skin noticeably right away.

Have been using it every since - gorgeous product

24 April 2025
Unprompted review
Transformulas logo

Reply from Transformulas

Hi Jill! Thank you so much for the lovely review! Lovely to see our customers taking advantage of the duty free discounts on our products! Thanks again!

Rated 5 out of 5 stars

These creams are to die for 👌👌👌👌👌

I have used Transformulas face and eye creams for many years and always bulk buy to ensure I never run out. It's not just what these creams do that make them great it's also how they feel on my skin. The marine miracle eye cream is refreshingly WOW!

23 April 2025
Unprompted review
Transformulas logo

Reply from Transformulas

Hello! Thank you so much for this gorgeous review! We really appreciate all of your devotion to our brand! I hope you are taking a great advantage of our subscribe and save with our Marine Miracle collection when you are bulk buying! Thanks again! X

Rated 4 out of 5 stars

The cream absorbs really well into the…

The cream absorbs really well into the skin. I do feel like my crows feet are less noticeable now.

24 April 2025
Unprompted review
Transformulas logo

Reply from Transformulas

Hi Kate, thank you so much for your lovely review! We are glad to see that our products are fitting your desires!

Rated 5 out of 5 stars

Marine Miracle Crème an amazing find

Marine Miracle Crème was a wonderful discovery on a flight to Norway over 12 months ago. Since then I’ve continued to purchase this beautiful moisturising cream and nothing else in my opinion comes anywhere close to this. My skin feels soft and hydrated all day.

23 April 2025
Unprompted review
Transformulas logo

Reply from Transformulas

Hi! Thank you for your kind review of our great products! Amazing to see our customers taking advantage of the duty free benefits of travelling!

Rated 5 out of 5 stars

Bought as a duty free holiday treat

Bought as a duty free holiday treat
In just one week the results & differences are so noticeable
My crows lines around the eye area are so smooth
Overall skin appearance is firmer
Will repurchase this

23 April 2025
Unprompted review
Transformulas logo

Reply from Transformulas

Hey there! Thank you so much for your delightful review! We are always thrilled to hear that our products are giving great results for our customers and the duty free is such a great added bonus!

Rated 5 out of 5 stars

The best face cream I’ve ever used

The best face cream I’ve ever used! Super light, easily absorbed and smells fresh. Leaves my face feeling clean and the effects are amazing. Also the service I received online has been great and shipping is quick and you don’t have to pay high prices

23 April 2025
Unprompted review
Transformulas logo

Reply from Transformulas

Hi Emma! We really appreciate your amazing review here at Transformulas! Thrilled to hear about your great experience with our products and service! X

Rated 5 out of 5 stars

I have tried majority of 'High-End'…

I have tried majority of 'High-End' moisturisers spending fortunes along the way. Eventually told by a dermatologist I needed to desensitise my skin after using so many anti ageing products. I had Menopausal Acne, psoriasis, eczema to name a few. I started to use Transformulas six years ago and can honestly say my skin was revived after eight weeks. As usual, I've attempted to use others, Chanel, Dior, Dr Revive & even La Mer however had to come back to Transformulas. It's one of the most comforting, gentle & beautiful soft creams I've ever used.

23 April 2025
Unprompted review
Transformulas logo

Reply from Transformulas

Hi Lesley! Thank you so much for your devotion to our products and brand! Our Marine Miracle range definitely has incredible healing powers! So happy to hear your amazing experience with the products!

Rated 5 out of 5 stars

Totally in love with this moisturiser

Totally in love with this moisturiser! Have been using it for over 10 years. Nothing else comes close to providing the benefits this crème gives.
As cabin crew I need a moisturiser that will give lasting results and keep my skin hydrated. I’m 55 yrs old and regularly told I look 10 years younger.
I wouldn’t use anything else! I’m such a fan of this brand, the lip plumper is great too

23 April 2025
Unprompted review
Transformulas logo

Reply from Transformulas

Hey Paula! We love your devotion and appreciation for our products here at Transformulas! We are so glad that our creme can help to regenerate and hydrate your skin whilst flying!

Rated 5 out of 5 stars

I have tried several products from the range

I have tried several products from the Transformulas range and I love them!
Really good skincare, the Marine Miracle cream and eye cream moisturises leaving your skin feeling smooth and plump. Very luxurious. The wrinkle block is great for under make up and the lip plumper is fab! If you haven’t tried yet, you need too!

23 April 2025
Unprompted review
Transformulas logo

Reply from Transformulas

Thank you so much for your lovely review! It is fantastic to hear that you find our products luxurious and they are providing you excellent results!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look