Transformulas Reviews 445

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their effectiveness in improving skin texture, reducing wrinkles, and providing hydration. Many users consider them the best they've ever tried, noting visible results and a luxurious feel. The delivery service is frequently described as quick and efficient, with items arriving well-packaged. Additionally, the customer service receives high marks for being excellent, helpful, and polite, ensuring a positive shopping experience. However, some people mentioned issues with product packaging, specifically opaque bottles that make it difficult to see how much product remains, and occasional problems with pump dispensers. A few customers also noted that while delivery was generally timely, it wasn't always "next day" as advertised, and some experienced delays in receiving tracking information.

What people talk about most

Product

Customers consistently note positive experiences with the product, praising its effectiveness and luxurious... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the products for their effectiveness,... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently praise the exceptional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Marine Miracle face and eye cream for over two years now. I can honestly say they are the best products I have ever tried! It leaves my skin feeling so soft, moisturised and healthy... See more

Company replied

Rated 5 out of 5 stars

Hi, I’m a 67 year old male and yes, I use Transformulas Marine Miracle face cream daily. It’s a wonderful product that keeps my facial skin feeling moisturised and supple. I’ve used a few creams in m... See more

Company replied

Rated 5 out of 5 stars

I first tried Transformulas after hearing the woman in the row behind on a flight lauding its benefits. With a clinical background, I am healthily skeptical about her claim that this is 'a facelift i... See more

Company replied


Company details

  1. Beauty Product Supplier

Written by the company

Founded in 2003, Founded by Rosi Chapman, born from a personal fear of needles, we built a skincare brand on the belief that beauty shouldn’t require bravery or a syringe. We deliver cosmeceutical results through biotech-powered, marine active formulas — no needles, no downtime, no drama. We are the proof that skincare can be powerful, intelligent, and unapologetically luxurious.


Contact info

4.8

Excellent

TrustScore 5 out of 5

445 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful light but hardworking face…

Wonderful light but hardworking face cream.

29 March 2026
Transformulas logo

Reply from Transformulas

We’re so pleased to hear you’re loving our Marine Miracle Crème!

This multi-tasking formula works wonders to hydrate and replenish the skin, thanks to its powerful blend of ingredients like Giant Sea Kelp, Sea Salt, and Centella Asiatica. It not only delivers deep hydration, but also helps to support anti-ageing benefits. Sea Salt extracts encourage cell renewal, Centella Asiatica helps improve healing and elasticity, while its myo-relaxing properties can help soften the appearance of expression lines.

It’s no surprise this award-winning formula is such a favourite within the Transformulas family.

Have a fabulous weekend! 😊

Rated 5 out of 5 stars

Ordering was easy and I received my…

Ordering was easy and I received my products promptly.

19 March 2026
Transformulas logo

Reply from Transformulas

Thank you so much for your 5-star review - we really appreciate it!

We’re delighted to hear that the ordering process was smooth, and we hope you absolutely love your order.

Rated 5 out of 5 stars

Excellent customer service and a great…

Excellent customer service and a great shopping experience, nothing was too much trouble for the sales lady she was excellent and really understood exactly what I needed. Also so very glad to be able to ask questions and pay over the phone such a treat these days.

13 March 2026
Transformulas logo

Reply from Transformulas

Thank you very much for your wonderful review, David. We’re delighted to hear that you had such an excellent experience with our sales team - providing outstanding service is always our goal, and we’re thrilled that this was reflected in your experience. We also truly appreciate your continued support as a valued, long-standing member of the Transformulas family. I will make sure your kind words are passed through to our sales team. :)

Rated 1 out of 5 stars

Product is fine ..marking for Mother’s…

Product is fine ..marking for Mother’s Day for a western country not so .. maybe change the marketing to suit the culture of the country..not interested in dei rubbish , just like they wouldn’t be either if obviously western people were in an advertising campaign in their country. It works both ways remember.

6 March 2026
Transformulas logo

Reply from Transformulas

Hi Paul, we're pleased to hear that you're happy with the product itself but saddened that a 1 star review has been left on the basis of our choice of models in a marketing campaign. Our newsletter imagery was chosen to celebrate a mother and daughter relationship of strength from two of our loyal customers for Mother's Day.

Rated 5 out of 5 stars

The Transformulas Marine Miracle

The Transformulas Marine Miracle Eyezone feels light under the eye. The cream is so light and has a pleasant scent. I could actually feel the cream tightening under the eye. I have only been using this product for a short time but I can feel the cream working. Wish that there was more in the jar.

22 January 2026
Transformulas logo

Reply from Transformulas

Thank you so much for your wonderful review! We’re delighted to hear that the crème has been working so well for your under-eye area. Formulated with a powerful blend of ingredients - including Aldavine® 5X, Rigin, Hesperidin Methyl Chalcone, Blue Lotus, Trealix, and Chamomilla Recutita - it’s designed to rejuvenate and strengthen the delicate skin around the eyes.

Many people notice a difference in a short amount of time, and with continued use as part of your daily routine, the benefits become even more noticeable. These can include reduced under eye bags, deep hydration, a softer appearance of fine lines and wrinkles, and support for collagen production.

We truly hope you continue to enjoy the incredible results and benefits of Marine Miracle EyeZone!

Rated 5 out of 5 stars

Best face & eye cream ever!

I have been using this brand since 2012. I normally buy both face and eye cream on Jet2 but they’ve stopped selling Marine Miracle Eye Cream on board. I thought it was discontinued… but no! So I’ll keep those black circles away again.
And their customer service is very good. 10/10

23 February 2026
Transformulas logo

Reply from Transformulas

Hi Linda - thank you so much for your lovely review! We’re working with Jet2 to bring the Marine Miracle EyeZone back on flights, but unfortunately, limited space is presenting a bit of a challenge. In the meantime, we’re so happy to hear you’ve ordered the cream directly from our website! If you haven’t already, please consider subscribing to our newsletter – we’d love for you to be the first to hear about any upcoming discounts or promotions. Thank you for your continued support and we hope you're loving your EyeZone!

Rated 5 out of 5 stars

Fantastic customer service and speedy…

Fantastic customer service and speedy response

19 February 2026
Transformulas logo

Reply from Transformulas

Thank you for your wonderful review. We are devoted to delivering an exceptional experience to each of our valued customers, and I am truly delighted to know that this was reflected for you. I will share your kind words with our customer service team.

We hope you are thoroughly enjoying your Voluptuous Lip Volume and hope you have a lovely rest of your day!

Rated 5 out of 5 stars

I would agree with the others

I would agree with the others. Both the wrinkleblock and the marine crème are amazing. I initially bought these on the flight a couple of years ago and then bought them twice more because I was impressed with the results. I also like the fact that it is a UK based brand.

30 January 2026
Unprompted review
Transformulas logo

Reply from Transformulas

Thank you for your wonderful review, Diana. We’re delighted to hear you’re enjoying our iconic Wrinkleblock and Marine Miracle Creme. Each formula is thoughtfully crafted with powerful, skin-loving ingredients - Wrinkleblock enriched with SYN®-AKE, Sodium Hyaluronate, and Vitamin E, and Marine Miracle Creme infused with Centella Asiatica, Giant Sea Kelp, Algae, and more to deliver truly exceptional results. Thank you for being a part of the Transformulas family, and hope you - and your skin - continue to adore our fabulous products!

Rated 5 out of 5 stars

Great service

22 January 2026
Transformulas logo

Reply from Transformulas

Thank you for your wonderful review! We are dedicated to providing the highest level of service, and we’re thrilled to know we’ve met the expectations you truly deserve. We hope you and your lips enjoy all the benefits of Voluptuous Lip Volume, and we’re so grateful to have you as part of the Transformulas family!

Rated 5 out of 5 stars

Customer service is exceptional

Customer service is exceptional. Delivery was super fast. No complaints

9 January 2026
Transformulas logo

Reply from Transformulas

Thank you so much for the fantastic review, Shonah! We are so pleased you received your order quickly, and I will pass your kind words to our customer service team. We hope you enjoy your order!

Rated 5 out of 5 stars

Prompt delivery

Order delivered the day after I ordered

8 January 2026
Transformulas logo

Reply from Transformulas

Thank you for the fabulous review! We are so happy to hear your order arrived quickly and safely - we really hope you enjoy your order!

Rated 5 out of 5 stars

Easy to order and fast delivery

Easy to order and fast delivery. Happy with product.

5 January 2026
Transformulas logo

Reply from Transformulas

Thank you so much for the great review! We are so pleased you are happy with your EyeZone and hope your skin loves the many benefits!

Rated 5 out of 5 stars

Bought this product on a whim on an easyJet flight…

Bought this on a whim on an easyJet flight. Totally smitten, skin looks more even, feels and looks great and I'm almost 64. Very expensive not on duty free but I will buy again. Fantastic product.

5 December 2025
Unprompted review
Transformulas logo

Reply from Transformulas

Thank you so much for your wonderful review, Susan! We truly appreciate your feedback and are delighted to hear that both you and your skin are loving your purchase. It’s always a bonus to pick up one of our products onboard a flight while holidaying - especially at those fabulous duty-free prices! Be sure to subscribe to our newsletter so you’re the first to hear about any upcoming offers and discounts!

Rated 5 out of 5 stars

Excellent fast delivery

Excellent fast delivery . Highly recommend

8 December 2025
Transformulas logo

Reply from Transformulas

Thank you so much for the wonderful review, Jane! We’re delighted to hear your order arrived promptly, and we hope you’re enjoying the Marine Miracle EyeZone!

Rated 4 out of 5 stars

Thanks for the 15% saving 👍


Received product in good time once I'd chased ref dispatch&tracking
Thank you 😊
As the items are a gift I can't rate at this time, nice packaging though!

11 December 2025
Transformulas logo

Reply from Transformulas

Thanks for the feedback David - due to the busy Christmas period our warehouse has been slightly backlogged with orders - we do apologise for this delay. We are pleased to hear your order has arrived and we hope the recipient loves the gift!

Rated 1 out of 5 stars
Transformulas logo

Reply from Transformulas

Hi Olufunmilayo, I am very sorry to hear this. I have checked your order with our warehouse team and can see that it has since been dispatched - I can also see our customer service team have reached out to you and provided the tracking number for you. Due to an influx in orders last week, unfortunately our delivery times had been delayed, and for that we apologise. We really hope you enjoy your order!

Rated 5 out of 5 stars
Transformulas logo

Reply from Transformulas

Thank you so much for the fantastic review, Samantha! We're thrilled to hear that the Marine Miracle range is working well for your skin. We hope it continues to be a favorite in your daily routine!

Rated 5 out of 5 stars

Products that work

Excellent product that has shown visible results in a short time frame. Marine miracle cream has improved my skin tone and texture. The plumping lip balm has definitely had a visible impact on my lip shape and definition.

28 November 2025
Transformulas logo

Reply from Transformulas

Thank you for the fabulous review! The Marine Miracle Creme truly works wonders, enhancing skin hydration with powerful ingredients like Giant Sea Kelp and Algae, while Sea Salt extracts help promote cell renewal for a smoother complexion. We're also thrilled to hear that the LipVolume Original has had such a lasting and beautiful effect on your lips! Enjoy!

Rated 5 out of 5 stars

Wow!

Wow! Fastest Delivery ever! 1000/10 on product, efficiency, customer service

21 November 2025
Transformulas logo

Reply from Transformulas

Thank you for the great review - we hope you love your purchase!

Rated 5 out of 5 stars

Fast delivery

Kirsty on the office was great, she advised me of the best way to apply the eye cream. Delivery of the products was really fast.

17 November 2025
Transformulas logo

Reply from Transformulas

Thank you for your lovely review - so glad one of the team could give you some top tips - we hope you enjoy your order!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look