Transformulas Reviews 445

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their effectiveness in improving skin texture, reducing wrinkles, and providing hydration. Many users consider them the best they've ever tried, noting visible results and a luxurious feel. The delivery service is frequently described as quick and efficient, with items arriving well-packaged. Additionally, the customer service receives high marks for being excellent, helpful, and polite, ensuring a positive shopping experience. However, some people mentioned issues with product packaging, specifically opaque bottles that make it difficult to see how much product remains, and occasional problems with pump dispensers. A few customers also noted that while delivery was generally timely, it wasn't always "next day" as advertised, and some experienced delays in receiving tracking information.

What people talk about most

Product

Customers consistently note positive experiences with the product, praising its effectiveness and luxurious... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the products for their effectiveness,... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently praise the exceptional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Marine Miracle face and eye cream for over two years now. I can honestly say they are the best products I have ever tried! It leaves my skin feeling so soft, moisturised and healthy... See more

Company replied

Rated 5 out of 5 stars

Hi, I’m a 67 year old male and yes, I use Transformulas Marine Miracle face cream daily. It’s a wonderful product that keeps my facial skin feeling moisturised and supple. I’ve used a few creams in m... See more

Company replied

Rated 5 out of 5 stars

I first tried Transformulas after hearing the woman in the row behind on a flight lauding its benefits. With a clinical background, I am healthily skeptical about her claim that this is 'a facelift i... See more

Company replied


Company details

  1. Beauty Product Supplier

Written by the company

Founded in 2003, Founded by Rosi Chapman, born from a personal fear of needles, we built a skincare brand on the belief that beauty shouldn’t require bravery or a syringe. We deliver cosmeceutical results through biotech-powered, marine active formulas — no needles, no downtime, no drama. We are the proof that skincare can be powerful, intelligent, and unapologetically luxurious.


Contact info

4.8

Excellent

TrustScore 5 out of 5

445 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Love transformulas

Love transformulas, just bought my refill for Wrinkle block, easy to swap over & saves money too, the product is amazing & compliments my full collection of Transformulas products. Highly recommend.

21 March 2024
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Reply from Transformulas

Thank you for your wonderful review, Helen! So pleased to hear you're continuing to use WrinkleBlock with the refill option.

Rated 5 out of 5 stars

Excellent product and customer service

Excellent product and customer service. I use the lip serum daily and have definitely seen improvement. Will be using this for the foreseeable

11 March 2024
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Reply from Transformulas

Thank you for your wonderful review! Customer satisfaction is paramount to us at Transformulas :)

Rated 5 out of 5 stars

I have bought my second bottle of…

I have bought my second bottle of Wrinkeblock and can honestly say it is the best face cream I have ever used. Transformulas are now my only company to use for my face products.
Very easy to navigate website and very well priced in my opinion.
Just gutted that I have only just found them !

10 March 2024
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Reply from Transformulas

Thank you for your wonderful review, Laura! So happy to hear that WrinkleBlock has become a staple within your skincare routine and Transformulas is now your go-to for skincare products!

Rated 1 out of 5 stars

Massive disappointment

Sad to report I have had the opposite to the desired effect on my skin from using this pricey face cream. Have several new and deep wrinkles. Couldn't be less happy with my choice. Don't buy in to the hype!

16 March 2024
Unprompted review
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Reply from Transformulas

Hi Puma, thank you for taking the time to review. I am a little concerned that the review has been left only 4 days after receiving your product. Our Marine Miracle Creme requires consistency of use and we suggest a 28 period to see the maximum benefits. 4 days does not give the active ingredients time to work their magic fully. Rest assured this award winning creme does not contain ingredients that would cause the skin to deepen wrinkles or create more, so I can only suggest that perhaps there have been eternal factors over the period you refer to . External Factors like stress, dietary/medication changes or lack of sleep perhaps can all affect the skins appearance. We would recommend continuing use for the recommended period but if you are truly unhappy with your purchase, please contact us directly via customercare@transformulas.com where one of the team will assist you further.

Rated 5 out of 5 stars

I love the eye and face cream

I love the eye and face cream, I really does make a difference to my wrinkles.

8 March 2024
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Reply from Transformulas

Thank you for your 5 star review, Tara! Great to hear you're enjoying the benefits of Transformulas skincare.

Rated 5 out of 5 stars

Great offer

Great offer, speedy delivery and ethical packaging.

25 February 2024
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Reply from Transformulas

Thank you for your 5 star review, Sally!

Rated 2 out of 5 stars

Fantastic product but now unaffordable....

Fantastic product that I have used for several years as my regular day and night moisturiser. Sadly, as a key worker on a public sector salary - the price hike to nearly £100 now makes this unaffordable for me.

29 January 2024
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Reply from Transformulas

Hi Madeline, thank you for your review. I'm sorry to hear this. We do offer discount on Blue Light Card to thank our key workers for your continuous hard work. We have also recently implemented our AI chatbot, Nibble, where you can negotiate what you pay on our products. I do hope this helps and you can contine to use Marine Miracle Créme.

Rated 5 out of 5 stars

It works

Was give. Free sample and very pleased

12 February 2024
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Reply from Transformulas

Thank you for your review, Carol! So happy to hear you're pleased with your Transformulas skincare.

Rated 5 out of 5 stars

Amazing

Treated myself to the miracle marine cream, been using it for 3 days yes 3 days and I see a MASSIVE difference in my skin, I was embarrassed by my turkey neck, the wrinkles are nearly gone! Would HIGHLY recommend this product, actually works miracles 💕

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Can't Live Without Now!!!

I love the products i received from Transformulas!
They are definitely worth the purchase!
They are now a must have in my skin care routine.

3 January 2024
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Reply from Transformulas

Thank you for your lovely review, Ella! We're so glad that Transformulas products are now a regular in your skincare routine.

Rated 5 out of 5 stars

I absolutely love the marine miracle…

I absolutely love the marine miracle cream. It's creamy enough to moisturise my 60 year old skin, but not too rich to bring my face out in spots. I've not tried the eye cream yet but looking forward to trying it.

13 January 2024
Unprompted review
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Reply from Transformulas

Thank you for your 5* review, Josie! Delighted to hear you love our Marine Miracle Créme.

Rated 4 out of 5 stars

I went on a Jet2 holiday & came back with ‘Miracle Cream’?

I went on a Jet2 holiday and somehow ended up getting the eye and face Miracle Marine Cream for half price each. Looking at the internet afterwards, in some places the standard price for the Miracle Marine face cream is £69, but the Jet2 and Transformulas site have it as £99. Ah well, I still got it for £50.

Is it a facial in a jar? Well… I’m just over 2 weeks into using it religiously, day and night. I’ve even begun to incorporate a roller. My skin is softer. It looks brighter. I have very dry skin so it took it a while to get to this point. However, I’d have got to that point softness wise with plain coconut oil in one application.

I was worried (probably overly so) about light discolouration I am experiencing - potentially hormone or medication based. A beauty therapist pointed it out and recommended regular facials to reverse it (seriously?) hence me buying a ‘facial in a jar’ cream, rather than using coconut oil which is like magic on my skin… but I never remember to use. I thought I saw a bit of difference, but I think it’s psychological because the photos before and after look the same.

However, my skin definitely does look brighter and softer. I feel happier for starting the skincare routine and ‘treating’ myself. The bottom line is that I’d never pay £100 or even £50 for the cream. Beautiful packaging, nice quality and works well, but I’m sure I’ve had similar results with Boots No.7 skincare cream sets.

All of the above points apply for the Miracle Marine eye cream too. Gorgeous little ball packaging, skin feels soft. I don’t have extremely dark circles under my eyes but the colour hasn’t changed and I haven’t notice any decrease in fine lines or wrinkles. Again mine aren’t very noticeable, but I was hoping for something that would help to make sure that they were closer to not noticeable at all 😹😹😹 Let’s hope that it’s a preventative for future crevices and valleys, eh?

I’ll give it a 4 but it’s an expensive four. I think that you can get the impact of a 4 in much less expensive creams. I’m still waiting to find something to beat £4 coconut oil, although I wouldn’t put that on my eyes.

3 January 2024
Unprompted review
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Reply from Transformulas

Thank you for your detailed review. These are always helpful for other customers to make an informed purchase. I can see you have been using your creams for 14 days - we do suggest using the products for at least 28 days to see maximum results. It'd be great to hear how you get on :)

Rated 5 out of 5 stars

Very quick to deliver

This is the first time I have ordered. I was surprised how quick it was delivered. Other companies were quoting the new year and I needed the item as a Christmas gift

6 December 2023
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Reply from Transformulas

Thank you for your review, Anthony! So pleased you were happy with your experience at Transformulas - customer satisfaction is paramount to us. We hope the recipient loves their Transformulas Christmas gift!

Rated 1 out of 5 stars

25€ charge for customs"

You quoted "free shipment" on my order. Finally, I had to pay 25.-€ !!!! for customs. That msut be noticed anywhere from your company BEFORE someone orders a product for shipment to Europe. I am really upset about this.

27 November 2023
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Reply from Transformulas

Hi Stefanie, I am sorry to see you have left a one star review for something totally out of our control and regulated by your own country. Please remember that we do not charge UK tax on the price you pay, we reduce this by 20% to allow for the tax your country charges you. The shipping is FREE, we do not charge you any carrier charges, the 25euros you have paid is not a shipping cost, it is your countries import tax and nothing we can change. It is law that you pay taxes in ether the country of purchase or country of import. We have already reduced your cost to account for this. People in the UK pay 20% more than someone elsewhere in the EU. I hope this helps you understand the charge is not one imposed by us.

Rated 5 out of 5 stars

Eye lifting serum

I received the serum, started using it straight away. A week into it and I already see a slight difference in the lift of upper eyelid and a big difference in the lower, huge improvement on my bags. The pump didn’t work properly, I reported it, Transformulas replaced it with a new one. Im very happy! Thank You Transformulas!

28 November 2023
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Reply from Transformulas

So pleased to hear you are enjoying the results from EyeLifting in a Tube, already! Thank you!

Rated 5 out of 5 stars

I found my skin very much improved…

I found my skin very much improved after 1 months use morning and night.
Very happy, as it is easily spread ane don't need to use a lot like some creams

27 November 2023
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Reply from Transformulas

Thank you so much for your review, Margaret. Fantastic to hear that you are loving the results our Marine Miracle Créme is providing you.

Rated 5 out of 5 stars

Superb!

Superb delivery. Items beautifully packaged. Gorgeous cream, silky smooth on the skin. Soaks in without residue and my skin feels amazing already after only a few days of use. I highly recommend Marine Miracle creme.

23 November 2023
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Reply from Transformulas

Thanks for the lovely review Suzanne, we wish you and your skin a very happy and hydrating Christmas !

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