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TransamericaReviews 

1,458
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,056 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their patience, professionalism, and helpfulness, making interactions pleasant and easy to understand. Many people highlight the exceptional customer service, noting that representatives are knowledgeable, clear in their communication, and efficient in addressing concerns. The overall service is described as excellent, with processes being timely, precise, and leading to a smooth user experience. However, some customers also noted issues with response times, mentioning that simple tasks sometimes required repeated calls or that they struggled to get answers to their questions. A few other people also felt that customer service was poor, citing difficulties with communication and unresolved issues.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their knowledge, helpfulness, and... See more

Customer service

Clients share positive opinions on customer service, with many praising representatives for being helpful,... See more

Service

Reviewers highlight positive aspects of service, with many praising the promptness and helpfulness of... See more

Response time

Consumers find response times to be ambiguous, with many reporting positive experiences where their requests... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of navigation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been paying a loan by mail. Recently one was returned undeliverable by post office supposedly wrong P O Box. I called to find out why. Representative was very patient with me because I did no... See more

Company replied

Rated 5 out of 5 stars

Finally the partial surrender that I requested was credited to my account. It took quite sometime as I have to call several times to submit the application and to know the process. Made follow ups an... See more

Company replied

Rated 5 out of 5 stars

The rep on the phone knew exactly what I was requesting and about my concerns from the previous experiences and this time, everything was very smooth and no delay. I am very happy there are humans wh... See more

Company replied

Rated 5 out of 5 stars

They where very professional and friendly to me. When I couldn't understand the information, they explained it so I could grab the meaning. They took their time so I knew what they where talking... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Insurance Company
  3. Investment Company
  4. Retirement Scheme Provider
  5. Term Life Insurance Provider Company

About Transamerica

Written by the company

Transamerica is an insurance, retirement, and investment company. We help people create financial freedom, so they can live their best life. And we’ve been doing it for more than a century. We were one of the first financial services companies in the country to serve people from all walks of life.

Now we’re part of a global company, Aegon, with millions of customers and thousands of employees. We have a large, diverse agent network throughout the U.S. and Canada. Whether you’re an employee, a customer, or a neighbor, we’re committed to supporting you with the culture, tools, and services you need to live the life you want.

Our insurance, retirement, and investment solutions are designed to help people invest in a better future, protect what’s most important to them, and create the financial freedom to live life on their terms. That’s why we offer a wide variety of flexible financial solutions that evolve as people’s needs and the financial landscape change. Whether it’s the security of permanent life insurance such as whole life, final expense, or index universal life, or more budget-friendly term life options, Transamerica wants to help our customers enjoy all life has to offer.

But we’re more than just an insurance company — we’re committed to supporting all our customers through every step of their financial journey. No matter if it’s employee benefits through their work or our network of financial professionals, we’re proud to help people confidently save for retirement and manage their finances with sound financial and investment services and solutions. From annuities to mutual funds, our goal is to help you plan and work toward your financial goals — whatever they may be. Working together, we can help create a brighter financial future and pave the way forward for everyone.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

All reviews

(1,458)

974 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Real human customer service

It is amazing there is real human answering my call and resolving my concern patiently.

4 May 2026
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Reply from Transamerica

We appreciate you taking time to share this

Rated 5 out of 5 stars

Excellent

Customer requested was great good ppl doing a excellent job serving the customers.

28 May 2026
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Reply from Transamerica

We appreciate you sharing this!

Rated 5 out of 5 stars

conflicting information…

I had received conflicting information about RMD withdrawal. I was transferred to an andvisor and he clarified the answer to my question.

3 June 2026
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Reply from Transamerica

Thank you for sharing.

Rated 5 out of 5 stars

Great Customer Service

My call was answered promptly and the customer service agent provided all the information I needed in a very professional manner.

20 April 2026
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Reply from Transamerica

Thank you for taking time to share this

Rated 5 out of 5 stars

It was so easy to get someone to talk…

It was so easy to get someone to talk to instead of a recording. I wish every company had the same system for making it easier for their clients to get a hold of someone when they have a question! Customer service was always extremely helpful and pleasant. Best experience!!

20 February 2026
Transamerica logo

Reply from Transamerica

So glad you shared this feedback- thank you!!

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