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Rated 4 out of 5 stars

Slight delay in the delivery by a few days slightly frustrating. However shoes were a good discounted price compared to elsewhere, great trainers, perfect fit. So happy in the end 😎

Company replied

Rated 2 out of 5 stars

I ordered boxing gloves from Traininn, and they are now 3 months late. The parcel has been sitting in South Africa for weeks, yet I haven’t received any pickup location or proper confirmation. I was... See more

Company replied

Rated 5 out of 5 stars

I have bought from Traininn on several occasions. They are an excellent company. The main reasons for initially choosing them were the product price and range of products. They are usually cheaper th... See more

Company replied

Rated 4 out of 5 stars

I've ordered something from here several times. Everytime the order has some delay, compared to the declared delivery date. This time it took 10 days more and the tracking number didn't work. I had... See more

Company replied

Company details

  1. Adult Entertainment Store

Written by the company

Traininn’s philosophy is that fitness is not just an activity – it’s a lifestyle. The fitness lifestyle requires the best equipment, clothing and accessories so that each activity can be enjoyed to the fullest. Traininn stocks a huge range of fitness equipment, apparel and nutritional products, so that customers can find everything they need for optimum health and wellness in one convenient online destination. The highly skilled Traininn team offers top quality customer service and online support to get the best results for all personal needs. Traininn is one of the 18 stores specialized in sports within the Tradeinn group, with over 2,600,000 legitimate products in a HQ storage of 30.000m2 and over 10,500 trusted brands available to ship to over 180 countries around the world. We rely on the opinion of more than 20 million customers who have bought in a totally secure way.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 48 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good prices and delivery was always…

Good prices and delivery was always very fast.

10 October 2022
Unprompted review
Traininn logo

Reply from Traininn

Hello ,

We really appreciate your purchase made and the time taken to leave us a review.

Your opinion is very important to us and helps us to improve continuously. Enjoy your purchase!

Have a great day.
Greetings,

Rated 5 out of 5 stars

It arrived quickly and in perfect…

It arrived quickly and in perfect conditions. I highly recommend buying from Traininn.com. (I admit I was afraid it was scam but they are legit and professional + the quality of my ankle weights is from another level).

7 October 2022
Unprompted review
Traininn logo

Reply from Traininn

Hello ,

We really appreciate your purchase made and the time taken to leave us a review.

Your opinion is very important to us and helps us to improve continuously. Enjoy your purchase!

Have a great day.
Greetings,

Rated 1 out of 5 stars

Shipping is expected to be way later…

Shipping is expected to be way later than what it stays. Was meant to come in under 2 weeks now waited a whole month for shipping

30 September 2022
Unprompted review
Traininn logo

Reply from Traininn

Dear customer,

We regret your comments, however, there are external factors that can influence the delivery of an order, we have reviewed your case and your order is in transit, tracking will be updated in the next few days:

Oct 4, 2022
11:51
The consignment has arrived in the country of destinationPostNL International

Sorry for any inconvenience caused
Regards

Rated 5 out of 5 stars

All arrived on time and in good order.

16 September 2022
Unprompted review
Traininn logo

Reply from Traininn

Hello ,

We really appreciate your purchase made and the time taken to leave us a review.

Your opinion is very important to us and helps us to improve continuously. Enjoy your purchase!

Have a great day.
Greetings,

Rated 5 out of 5 stars

Good service

Well packaged, arrived quickly. Nalgene 500ml bottles. Good choice of colours

17 September 2022
Unprompted review
Traininn logo

Reply from Traininn

Hello ,

We really appreciate your purchase made and the time taken to leave us a review.

Your opinion is very important to us and helps us to improve continuously. Enjoy your purchase!

Have a great day.
Greetings,

Rated 3 out of 5 stars

Very slow delivery.

Wasn’t informed that this company is outside the uk. Ordered some socks and they took over a week to arrive even though I paid £7.49 delivery that was supposed to be Royal Mail yet the tracker said the order was in mainland Europe!

5 September 2022
Unprompted review
Traininn logo

Reply from Traininn

Hello Andrew,

We really apologize for the inconvenience. In case of any query/complaint, please share the same with us for rectification. You can also share the same by writing to support@tradeinn.com. We shall try our best to resolve your query. Have a great day.

Regards,

Rated 5 out of 5 stars

My boots arrived perfectly in time and…

My boots arrived perfectly in time and this website is my go to for all my boxing needs! I love Leone brand! Great website and service highly recommend it

13 September 2022
Unprompted review
Traininn logo

Reply from Traininn

Hello ,

We really appreciate your purchase made and the time taken to leave us a review.

Your opinion is very important to us and helps us to improve continuously. Enjoy your purchase!

Have a great day.
Greetings,

Rated 1 out of 5 stars

Late delivery

Very disappointed. Ordered a trisuit which was needed by a certain date and delivery was promised well before this date however approaching the date now and the item has not left the Netherlands. As I am in Australia it will certainly not arrive in time now. It is very disappointing that they would promise delivery within a particular timeframe and fail to meet this.

Update based on reply from Traininn: I would never have ordered this item if the information had suggested that the item would not be SHIPPED until 12 Sep 2022 - it was supposed to ARRIVE by 12 Sep 2022. I understand there can be external factors that affect delivery but I placed the order 26 Aug 2022, and the delivery was expected 09 Sep - 12 Sep, so this is not a day or two difference.

11 September 2022
Unprompted review
Traininn logo

Reply from Traininn

Hello Fiona,

We regret your comments, however, there are external factors that can influence the delivery of an order, we have reviewed your case and your order is in transit, tracking will be updated in the next few days:

Sep 12, 2022
07:45
The item is on transport to the country of destinationPostNL International

We apologize for any inconvenience caused
Regards

Rated 5 out of 5 stars

Recomendable

Recomendable. Todo fenomenal.

1 September 2022
Unprompted review
Traininn logo

Reply from Traininn

Hola ,

Realmente apreciamos su compra realizada y el tiempo que tomó para dejarnos una reseña.

Su opinión es muy importante para nosotros y nos ayuda a mejorar continuamente. ¡Disfruta de tu compra!

Qué tengas un lindo día.
Saludos,

Rated 5 out of 5 stars

Great , many thanks !

.. Incredible service .. tracking was perfect .. and Royal mail delivered my parcel without delay .

6 September 2022
Unprompted review
Traininn logo

Reply from Traininn

Hello ,

We really appreciate your purchase made and the time taken to leave us a review.

Your opinion is very important to us and helps us to improve continuously. Enjoy your purchase!

Have a great day.
Greetings,

Rated 1 out of 5 stars

Thieves!!!

Thieves!!!! Ordered a pair of trainers and returned as too small. Asked to pay £11 for return from the UK. After about 150 emails offered refund (and 3 months time) which is £11 less than I paid originally. When questioned I was told they charge for a label and for the return!!!!! Absolutely disgusting business and an official scam🤬order number R30825900

29 August 2022
Unprompted review
Traininn logo

Reply from Traininn

Hello Mozi,

We are sorry for the inconvenience this has caused, but in that case, we need you to submit your order number in your review so that we can verify the current status of your order and handle your problem.

Regards

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good quality.

17 August 2022
Unprompted review
Traininn logo

Reply from Traininn

Hello ,

We really appreciate your purchase made and the time taken to leave us a review.

Your opinion is very important to us and helps us to improve continuously. Enjoy your purchase!

Have a great day.
Greetings,

Rated 5 out of 5 stars

A very good fit

19 August 2022
Unprompted review
Traininn logo

Reply from Traininn

Hello ,

We really appreciate your purchase made and the time taken to leave us a review.

Your opinion is very important to us and helps us to improve continuously. Enjoy your purchase!

Have a great day.
Greetings,

Rated 1 out of 5 stars

I never received ordered product

I never received ordered product. Ordered Nike shoes towards end June and I was supposed to receive them in the US within 9 days. I was charged and received a shipping update 06/30. After that there were no updates in the app nor any emails. I contacted Traininn mid-July and was told the product most likely was in customs and that I would receive another update shortly. To date (08/19) there has been no additional updates nor have I received my purchase. Do not buy from them!

19 August 2022
Unprompted review
Traininn logo

Reply from Traininn

Hello Anette,

Thank you for taking the time to write to us about your order, we have checked your case and we see that your order has been delivered on 08/20/2022.

Aug 20, 2022
06:55
DELIVERED, The item has been delivered successfullySpring GDS

We are sorry for the inconvenience caused.
Regards

Rated 5 out of 5 stars

I saw the negative reviews and we still…

I saw the negative reviews and we still took a gamble and it paid off. Goods arrived as they should in good time, we paid less for them than we would anywhere else and we are overall stoked!! Thanks so much Traininn would definitely order again.

16 August 2022
Unprompted review
Traininn logo

Reply from Traininn

Hello ,

We really appreciate your purchase and the time you took to leave us a review.

Your opinion is very important to us and helps us to continuously improve. Enjoy your purchase!

Have a nice day.

Rated 1 out of 5 stars

SCAM SCAM SCAM

Please avoid this web, don’t spend your hard-earned money on this Website; I paid £64.47 for two yoga body suits from the 22 of Jun until now 14 of August, and I never received the order. I requested a refund, but they keep saying that they are waiting for their product to return blah blah blah … What a big lesson for me to learn. Always be careful with online shopping with websites you know very well.

14 August 2022
Unprompted review
Traininn logo

Reply from Traininn

Hello Thao,

Thank you for taking the time to write us what happened with your purchase. We verified your case and have proceeded to make the corresponding credit on 08/18/2022. The refund will be made within 3 to 7 business days directly to your payment method.

We apologize for the inconvenience caused
Have a nice day

Rated 1 out of 5 stars

I bought a pair of shoes it took around…

I bought a pair of shoes it took around 20 days to arrive, they charge me $22 as delivery fee.
The shoes didn't fit me and when I try to return me THEY CHARGE ME $77!!! JUST TO RETURN A PAIR OF SHOES!! that's just ridiculous, if you are not sure NEVER BUY ANYTHING FROM THEM

7 August 2022
Unprompted review
Traininn logo

Reply from Traininn

Hello Josefina

We're sorry for any inconvenience this has caused, but in that case, we need you to submit your order number in your review so we can check the current status of your order and handle your issue.

Regards

Rated 1 out of 5 stars

Please do not USE for any purchase

Please do not USE for any purchase - You will never see your products .
You will never get any customer service beyond a generic excuse / apology suggesting that your customs are to blame or that Covid is to blame -
There are no tracking updates 6 weeks after supposed despatch !!
Either my parcel has been strapped to a fu*king bird enroute from Netherlands to Australia OR IT IS NEVER COMING.
DO NOT CHANCE YOUR HARD EARNED MONEY.
They then respond to reviews as if to imply there will be a further investigation - This is merely an attempt to minimise the fall out from any publicised negative experience and bad review.
100% SCAM TACTIC

21 July 2022
Unprompted review
Traininn logo

Reply from Traininn

Dear Customer,

We appreciate that you have taken your time to write us what happened with your order, we have verified your case and we see that your order has been delivered on 07/26/2022

Jul 26, 2022
01:03
The item has been delivered successfully
PostNL

We are sorry for the inconvenience caused
Regards

Rated 1 out of 5 stars

Worst customer service ever

I've bought a white yoga set from Born Living Yoga on their website (description and pictures clearly showing it as white).
I've received a grey set instead and tried to complain with customer service that it was different from what shown on their page.
They have not so gently told me it was the set on their page and I could either return it at my expenses or keep it.
Just be very careful of what you buy, if you ever need to complain or return something they will find a way to screw you for a few extra pounds.

30 June 2022
Unprompted review
Traininn logo

Reply from Traininn

Hello Gabriele,

We're sorry for any inconvenience this has caused, but in that case, we need you to submit your order number in your review so we can check the current status of your order and handle your issue.

Regards

Rated 5 out of 5 stars

Despite the mixed reviews I had a…

Despite the mixed reviews I had a pleasant experience with Traininn. Ordered a pair of trainers (much cheaper than in the UK even with postage) on 21 June, dispatched the next day arrived in the UK on 27 June and delivered 29 June. Trainers are in perfect condition really pleased with my purchase and would use again.
A tip from a previous review was really useful in that you can start using the Royal Mail tracking also to track progress using the package number.
Thanks

30 June 2022
Unprompted review
Traininn logo

Reply from Traininn

Hello Jenny,

We really appreciate your purchase made and the time taken to leave us a review.

Your opinion is very important to us and helps us to improve continuously. Enjoy your purchase!

Have a great day.
Greetings,

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