TRAINFITNESS Reviews 

655
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and tutors for their exceptional support, extensive knowledge, and engaging teaching methods. Many highlight the well-structured, comprehensive course content, which is easy to follow and packed with valuable, up-to-date information. The overall user experience is frequently described as enjoyable and confidence-building, with flexible learning options and helpful e-classes contributing to a smooth journey. Reviewers consistently felt well-supported throughout their learning process, appreciating the responsiveness and care from the team, which made their educational journey highly rewarding.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the online content easy to... See more

Customer service

People report positive experiences with customer service, highlighting the exceptional support and... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction with the support... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the superb quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely LOVED my experience with train fitness. I completed the two week in person course and it’s the best decision I’ve made in a long time. The training is thorough, engaging, and confidence b... See more

Rated 5 out of 5 stars

I attended a practical prep e class with Rob last evening that was really helpful.Rob explained everything we need to do clearly.He is very supportive and answered any of our queries.I would recommend... See more

Rated 5 out of 5 stars

I have just completed the L2 Gym instructor course with the in-person weekend sessions. The online learning is very comprehensive. Dives deep into the science and covers everything you need to know t... See more

Rated 5 out of 5 stars

Distance study was perfect for me! The amount of flexibility around the course was key for me as I work shifts. I could do my practical assessments on late evenings because my local gym is 24 hours.... See more


Company details

  1. Fitness and Nutrition Service
  2. Vocational School

Written by the company

We provide a wide variety of fitness courses from personal training qualifications and fitness instructor courses to group exercises course and additional CPD courses for fitness professionals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

655 reviews

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4.8

All reviews

(655)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Competent, fun and friendly

Really welcoming environment and tutors. Ben is really fun, supporting and competent.
I was really anxious before I started and the team and support helped me feel confident I am at the right place to Keep learning and growing.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Level 2&3 experience

Having completed my level 2 and 3 qualifications in person with train fitness, I cannot recommend this experience more highly and I am so glad I chose the in person option. The online learning is well structured and clear but the in person sessions have brought the material to life and I am finishing feeling confident in the toolkit I have developed over the last two weeks. My tutor Ben is incredibly caring, reassuring and let's his personality shine in his teaching which helps make the two weeks straight of learning really fun and engaging. I have felt very well supported by Ben and Kate, it's so clear they are not only exceptionally knowledgeable and experienced but also really care. It has been such a fun two weeks learning with a lovely diverse group and I'm really going to miss the whole group. To anyone worried about the assessments let me reassure you that Ben and the team are so experienced and know exactly how to coach you through them. It's a supportive learning environment where we all help eachother grow. Thank you for a fantastic experience which has made me excited for the next step in this journey!

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing. Don’t hesitate to book on.

I absolutely LOVED my experience with train fitness. I completed the two week in person course and it’s the best decision I’ve made in a long time. The training is thorough, engaging, and confidence building. Ben is an incredible tutor and I’m so grateful for his teaching and support. If you’re choosing between any PT courses, choose this one!

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience on in-person L2 and L3 Personal trainer course

I had such a great experience with our tutor, Ben, at TrainFitness. From the first minute we met he was so welcoming and accommodating to myself and my classmates. He made the course fun and engaging. A classmate and myself commented how much we enjoyed the sessions because of Ben's teaching style.
Ben gave a through breakdown of all the course material and showed a lot of kindness and patience even when bombarded with a lot of questions.

Ben was attentive to everyones needs and knew how to bring the best out of all of us.

I also want to thank Rose, Paul and Richard for their guidance on this course.
Anyone thinking of signing up to do the course should do so immediately, you won't regret it!

22 September 2025
Rated 5 out of 5 stars

Highly Recommend!

I’ve had the time of my life with TrainFitness over the past few months. They’ve been incredibly supportive throughout my learning, and every member of staff I’ve interacted with—in person, over the phone, or by email—has been friendly, professional, and caring.

For anyone looking to gain expert knowledge in a warm, encouraging environment where you’ll be pushed, challenged, and celebrated, this is the course for you. I now feel confident, technically skilled, and ready to start helping others. I couldn’t recommend them highly enough.

I’m currently completing my Level 2 Gym Instructor qualification and working toward my Level 3 Personal Trainer certification (T3 HIIT assessment completed). I’m doing my theory online and practical sessions in person, and it’s been an amazing experience. The teachers—Kate and Ben—are incredibly knowledgeable and supportive, creating a safe and inspiring space for everyone.

Every time I’ve had a question about the online theory, the support team has replied promptly and helpfully. For future courses, I probably won’t even bother looking anywhere else!

1 November 2025
Rated 5 out of 5 stars

Great support for distance learners!

Currently finishing off my PT Strength and Conditioning Diploma. As a distance learner I have relied on the learner support team to guide me through the course material/assessments, who have been very responsive via telephone and email. Special mention to Mr Rob Barraclough who is very professional/knowledgeable and makes you feel at ease over the phone.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Two positive and supportive weeks learning

I have absolutely no regrets in my decision to complete my PT course with TrainFitness – from the initial research phase, right through to attending the course in person I have felt supported and valued throughout.

I had a lot of questions initially and the sales team were amazing in answering all my questions without me feeling pressured to commit to the course beforehand like with other companies.

When attending the in person course I was feeling a little nervous naturally beforehand, but our instructor Ben immediately erased any worries or concerns and made sure that this continued right through the Gym Instructor course into the Personal trainer element. Ben allowed us to truly be ourselves and find our own authentic way of coaching without any judgement. Ben’s feedback was invaluable, and he has an incredible capacity to adapt his teaching or approaches of supporting to meet each person he was training which made the experience feel so personalised…not to mention how fun and lighthearted he was able to make learning such heavy amounts of information – we always felt positive and upbeat despite needing to cover a lot of learning and detail.

Thank you so much for everything Ben – it’s been an absolute pleasure to learn from you and I will hold onto so many pointers and tips you shared with us into my future career 🙂 THANK YOU!

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience on in-person L2 + L3 course in London…

Attended the L2 + L3 course in London in October. Our main instructor/ assessor was Ben, with Katie covering the T3 group training class.

I'm an older learner (a retired financial services professional looking for a second career in something I'm passionate about). I also don't have the physique of a stereotypical PT and was really worried about how I would fit in / be judged. The whole environment of the course could not have been more supportive. Ben made a real point of ensuring that all of us felt free to be ourselves, to recognise the unique value we could each bring as a coach and to find out our coaching style - whilst also guiding us to learn to adapt it to meet individual client needs. Katie took the same approach when teaching the group training session. We were also encouraged to learn from each other. Everyone in our group had very different training histories and passions and the different perspectives offered added knowledge beyond the course materials. It was a brilliantly supportive group with everyone willing each other on to perform at their best. With significant time on the gym floor practicing on one another we really got to put our skills into practice before the assessments.

When I first looked at the course materials and saw the level of assessments it looked quite daunting - but the in-person coaches (and the excellent on-line materials) really guided us through the content and the assessments.

Ive had a thoroughly enjoyable two weeks and am really feeling quite motivated about getting stuck in as a PT. I also feel l've made some great new friends in my new industry as all learners really supported each other through the process.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

I am still on the level 3 in person…

I am still on the level 3 in person online modules. When i was asked to go to Buzz gym Cannon street for my LAP, i was a bit nervous because i didn't know who my tutor was going to be. But the when i met Ben at the reception, he said to me "Anderson everything is going to be fine, will guide you in such a way that by the end of this LAP you would understand everything. The knowledge he impacted on me has help and i will apply the when i start my journey as a personal trainer.
I would like to use this opportunity to thank Ben for guiding us all especially me throughout the LAP.

16 October 2025
Unprompted review
Rated 4 out of 5 stars

Studying the live virtual course

I’m studying the live virtual course, for the Master Diploma and have so far completed and passed the Fitness Instructor and level 3 PT.

Superb course content, really interesting, and extremely in-depth. You do need discipline to focus and get through the material, don’t be mistaken thinking it is the same as having live tutors to guide you through all the material.

I’ve had a few glitches with the app and uploading videos was a bit of a nightmare if I’m honest. It added a stress element non of us needed. Another option for loading/sending these would have been great, but we were told there are no other ways of sending the videos, which is a real shame. All of the students in my group had the same issues (we communicated with each other) but we were all individually told no one else had a problem, that was a little frustrating. If there had been more clarity here and another reliable option was given for sending our assessment videos, it would of made my experience 5*

The tutor for our live weekends and assessments was amazing. Really helpful, guided us well and ensured we knew how to navigate the supporting paperwork. Really enjoyed the live weekends, thank you.

The assessors for the final, live, PT assessment were also fantastic. That was an awesome weekend. Of course we were all nervous, but our tutor was as supportive as ever, and the assessors were so friendly. They all made sure we understood the structure of the weekend. They reassured and encouraged us every step of the way, just superb!

I’m looking forward to continuing my studies with TRAINFITNESS and thanks to my current tutor I have a clear idea of which element to study next and how to progress. I’m really hoping my next tutor is as supportive and clear with their guidance.

If you are serious about gaining qualifications in this field, and have the discipline to study remotely, I would absolutely recommend this company.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Distance study Flexibility

Distance study Flexibility

I pursued my course while I was in Saudi Arabia. The format of the course allowed me to study anytime and I even did my practical assessments while I was there.
However, I wanted to experience an in-person element when I travelled back home to London and the team was so accommodating and found me a suitable date immediately.
Extremely impressed by their system and versatility.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Ben brings energy, expertise, and encouragement to in-person learning at TrainFitness

I’ve had such a fantastic experience with our tutor, Ben. He made the entire learning journey genuinely enjoyable (fun)—especially during those moments when confidence dips and you’re navigating something new. His great sense of humour, understanding approach, and deep knowledge made a real difference.

Ben is energetic, personable, and brings a passion to in-person learning. After doing online sessions, having him in the room was a breath of fresh air. He truly injects enthusiasm into learning how to support people through their fitness journey.

Thank you, Ben—I’d absolutely recommend the in-person learning option to anyone.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

I'm so happy I chose Train Fitness and even happier I met Ben

I've almost finished my Level 3 in-person PT course at Train Fitness. It's been so much fun, I'm sad it's almost over! My tutor Ben has been nothing short of sensational. He's so knowledgeable, so funny, so enaging and makes the coursework so much more digestible and accessible for all different types of people and their learning styles. I'm so thrilled to have met him and to be learning from someone who is so invested in helping us reach our full potential.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

I did the gym instructor and personal…

I did the gym instructor and personal trainer course in person. I was a little nervous but from the minute the course begun the tutor Ben really settled my nerves. He is so knowledgable and teaches in a way that really helps you understand and feel confident in your ability. Im looking forward to signing up and doing more add on courses :) Thank you Ben!

19 September 2025
Unprompted review
Rated 5 out of 5 stars

10/10

Signed up for the Nutrition specialised Master Diploma after checking among a ton of other companies. Very pleased with my selection of TrainFitness for their distance study course.
Brilliant structure and easy to understand and navigate. Had a couple of instances where I needed to clarify some things and got to speak to the tutors immediately on the phone.
Excited for the journey ahead but just wanted to give credit for how impressive it’s been thus far.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Well Organised

Remarkable London facility. Sought to do my distance study practical assessments in-person and was immediately given a date.
Easily accessible via London Bridge because I am based out of the city, so didn’t have to jump on multiple trains and buses.
Brilliant assessors.

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Distance study was perfect for me!

Distance study was perfect for me!
The amount of flexibility around the course was key for me as I work shifts. I could do my practical assessments on late evenings because my local gym is 24 hours. Great structure, great support, would recommend.

27 August 2025
Rated 5 out of 5 stars

I attended a practical prep e class…

I attended a practical prep e class with Rob last evening that was really helpful.Rob explained everything we need to do clearly.He is very supportive and answered any of our queries.I would recommend that anyone taking on distance learning attends these on line classes.Rob is easy to talk to and provided helpful information to help us succeed.Thankyou Rob 😊

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Got me in time for my job

Got me in time for my job.
I approached these guys in June because I was offered a PT job in August by a friend who owns a gym. Spoke to many companies to see who can make sure I get the qualification done as soon as possible.
As I am based quite rural, I was offered the Live Virtual option to attend classes via zoom over 5 weekends.
Won't lie because there was a lot of theory I had to go through due to my own timeline but got the job done, assessments submitted and marked and I have secured my PT job.
Kudos to the whole team, you know who you are.

18 August 2025

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