TRAINFITNESS Reviews 634

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, knowledgeable, and supportive approach, making the learning process engaging and easy to understand. The online learning materials are frequently described as comprehensive, well-structured, and easy to follow, providing a solid foundation for studies. Many people highlight the excellent tutor support, noting quick and helpful responses to questions and clear guidance throughout their courses. The flexibility of study options is also highly valued, allowing individuals to fit learning around their personal schedules and commitments. However, some people mentioned issues with communication and unclear expectations, particularly for distance learners who found the experience challenging. A few other people also felt that the timeframes for completing home study were unrealistic for those with full-time jobs or family responsibilities.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the courses easy to follow,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the understanding,... See more

Service

Reviewers express satisfaction with the service, highlighting the professionalism and helpfulness of the... See more

Response time

People report positive experiences with response times, consistently highlighting the quick and exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really enjoyed doing my Level 2 Gym Instructor course. It was easy to follow but still went into enough detail to teach me a lot. Rob was a great tutor, really friendly and understanding, and always h... See more

Rated 5 out of 5 stars

I have just completed the L2 Gym instructor course with the in-person weekend sessions. The online learning is very comprehensive. Dives deep into the science and covers everything you need to know t... See more

Rated 5 out of 5 stars

I've almost finished my Level 3 in-person PT course at Train Fitness. It's been so much fun, I'm sad it's almost over! My tutor Ben has been nothing short of sensational. He's so knowledgeable, so fun... See more

Rated 5 out of 5 stars

I absolutely LOVED my experience with train fitness. I completed the two week in person course and it’s the best decision I’ve made in a long time. The training is thorough, engaging, and confidence b... See more


Company details

  1. Fitness and Nutrition Service
  2. Vocational School

Written by the company

We provide a wide variety of fitness courses from personal training qualifications and fitness instructor courses to group exercises course and additional CPD courses for fitness professionals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

634 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Level 3 Personal Training with Ben

I did my Level 3 Personal Training course earlier this year, with Ben.

He is an amazing instructor, super helpful, knowledgeable and supportive and makes the sessions very fun. I did the in-person course and really didn't want the week to end. I have signed up for more courses with TrainFitness and look forward to completing them too!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Rob is the best!

Really enjoyed doing my Level 2 Gym Instructor course. It was easy to follow but still went into enough detail to teach me a lot. Rob was a great tutor, really friendly and understanding, and always happy to help. I liked the way he taught and used demonstrations and hand gestures to explain things because it made everything easier to understand and kept the lessons engaging. I’d definitely recommend it to anyone looking to get into fitness.

24 May 2026
Unprompted review
Rated 4 out of 5 stars

The Train Fitness Experience

Train fitness provide comprehensive learning materials covering a broad range of essential and advanced topics on Gym Instruction and Personal Training.

The virtual group classes I participated in were particularly enriching, providing an engaging and interactive learning format for students to learn remotely.

My tutor, Rob, has also been ready to help with any queries I have had during the courses and is willing to provide astute guidance when needed.

The Learner Access Programme manuals are quite extensive, and sometimes through some barriers of misunderstanding in my way, but the Customer Support team has been very understanding and helpful in doing their best to address any concerns or difficulties.

I am very near to finishing my course, and look am looking forward to a future in fitness!

31 May 2026
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of working with Rob…


I had the pleasure of working with Rob Barraclough during my Gym Instructor and Level 3 Personal Trainer qualifications with Train Fitness back in 2020, and more recently during my exercise and nutrition for menopause professional discussion assessment.

Although I didn’t have regular one-to-one contact throughout the courses, every interaction I had with Rob was positive, professional, and supportive. He was approachable, knowledgeable, and created a relaxed environment during my professional discussion, which helped me feel at ease and able to perform to the best of my ability.

Rob demonstrated a high level of expertise and was able to explain concepts clearly while maintaining a professional and encouraging approach. His feedback was constructive and fair, and it was evident that he genuinely wanted learners to succeed.

Train Fitness has provided me with valuable qualifications that have helped me develop as a fitness professional, and Rob played an important part in that journey.

Thank you for your support and professionalism throughout my learning experience.

⭐⭐⭐⭐⭐

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Rob is a superstar!

I have just completed the L2 Gym instructor course with the in-person weekend sessions.
The online learning is very comprehensive. Dives deep into the science and covers everything you need to know to have a successful career in fitness. The in person sessions were excellent. My tutor Rob is an excellent teacher and definitely taught me everything I need to be a confident fitness trainer. He is very personable and extremely knowledgeable- without him I don’t think I would have flourished. He is truly one of the stars at Train Fitness. Would highly recommend this course to anyone wanting to break into the fitness industry. Worth every penny!

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Great!

This was a great experience! The help desk was quick to respond and provide excellent assistance when needed!

27 May 2026
Unprompted review
Rated 5 out of 5 stars

A fab learning experience!

I've just finished (and passed!) my Level 2 Gym Instructor Qualification with Train Fitness after being recommended this company by a few colleagues.

No wonder it comes so highly recommended! Even as a distance learner I felt taken care of - the course material is thorough, insightful, up-to-date and logical to follow. The example videos were so helpful as I was studying part-time from home - but the most important thing for me, was the ability to pick up the phone and chat to the Learner Success Team. Both Ben and Katie helped me numerous times and gave such lovely words of encouragement, even when I had worries/was nervous about completing my practical assesment!

Even though I was completing this course away from a physical environment, I still felt like I was getting a world-class education, and that the tutors really wanted me to succeed. Thanks Train Fitness team - can't wait to see where this journey takes me! :)

13 May 2026
Unprompted review
Rated 5 out of 5 stars

My Personal experience with…

My Personal experience with TRAINFITNESS has been second to none. The course challenged me, enriched my knowledge and built my confidence in my own abilities. At times I was out of my comfort zone, questioning how to study, work and be a full time single mum.
The support I received from Ben (my tutor) was outstanding!! He reassured, encouraging, coached and made me feel at ease. Knowing I had a tutor on the end of a message or a call really helped my journey to achieving my goal to become a personal trainer. Im now keen to sign up to more courses with TRAINFITNESS, I just wish I had signed up years ago!!!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

I completed my Advanced Stretching…

I completed my Advanced Stretching Practical virtually with Rob, and the experience worked far better than I expected. He made the online format genuinely effective and accessible, drawing on years of practical experience and insight that go well beyond what you find in textbooks.

The session was also made more engaging by the other participants, which helped create a strong group dynamic throughout the day. I had originally signed up for an in-gym assessment, which wasn’t possible at the time, but the virtual delivery exceeded my expectations and proved to be just as effective.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

I attended the Level 2 and Level 3…

I attended the Level 2 and Level 3 Fitness Qualification courses and had an excellent experience throughout. The programme was well-structured, and the support provided by the team was outstanding.

My tutor, Kate, was exceptional—knowledgeable, patient, and genuinely supportive. She took great care to ensure I fully understood the material, which was especially important as English is not my first language. Her guidance and encouragement made a significant difference to my learning experience.

I would also like to thank Radek for his consistent support and responsiveness in answering my questions over the phone, as well as Ben for his assistance with my lab changes. Both were professional, approachable, and very helpful.

Overall, I am extremely pleased with the course and the level of support I received. I would highly recommend this training to anyone looking to develop their fitness qualifications.

Kasia.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Very intuitive course!

Very intuitive courses, material was great, the support was responsive and friendly. Completing the courses were streamline and any questions i had were quickly cleared up - would highly recommend these guys!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Ante and Post Natal course

I have just completed my Ante and Post Natal course with Trainfitness. The course was easy to follow, accessible and a great addition for any pre qualified level 3 personal trainers to add to their CV. There are plenty of different assessment methods and knowledge checking throughout the course. Completing the work sheet and case study really help to solidify the knowledge gained. Ensure that you already have a passion for this side of coaching/training and you will really enjoy the course and get plenty from it. I didn't use learner support during this course but having done my level 2 and 3 previously with Trainfitness I know I can trust their expertise and knowledge to help me through.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

I enjoy my yoga course so much

I enjoy my yoga course so much. The content is beyond what I would have imagined, and I learn so many new and useful things. The support is exceptional, and the response time is always super quick whenever I reach out to the learner success team.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience on this course…

I had a great experience on this course with fantastic staff throughout. I decided to take a Pilates course as it had always been something I was interested in, and I was genuinely impressed by the quality of the content. The support from the learner success team and the dedicated tutors was exceptional. Thank you all for your help—I would definitely recommend TrainFitness to others.

23 April 2026
Unprompted review

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