Great products, a really good website and wonderful customer service from start to finish. The team has fielded a lot of questions from us and provided great support. We were kept very well informed d... See more
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Staff were very helpful in providing advice and samples as we had lots of questions before we bought. Cannot comment on the radiator yet as we are awaiting the fitter. The main gripe is delivery. If... See more
Absolutely exceptional service from Trads from start to finish! From ordering paint swatches at the start of the process to helping us source the valves that we wanted. We were kept well informed thro... See more
Company replied
After living in our renovated house for a couple of winters we noticed one of the rooms had a cold spot so we decided to add a small column radiator to match the two we had previously bought from tra... See more
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Company details
About Trads
Written by the company
Trads Cast Iron Radiators has been established for over 20 years and has thousands of satisfied customers, as shown with our 5 Star Trustpilot reviews and customer gallery. Within our Lincolnshire-based factory and showroom, Trads highly skilled and experienced master-craftsmen assemble and hand-finish over 50 different styles and sizes of Cast Iron Radiators. The Cast Iron Radiators are built in sections and fully customisable up to 2 metres in length.
From traditional Victorian to ornate, Trads Cast Iron Radiators can be finished in over 10,000 colours from prestigious paint brands like Farrow & Ball, Little Greene and Roberson Liquid Metal. Alternatively, you can choose from specialist finishes including Hand Burnished (Polished), Satin Polish, Highlight, Verdigris, Vintage Copper, Hand Gilded and Pewter Lustre. Trads offer FREE colour swatches and a FREE colour match service; simply provide a wet sample
Whether renovating a period property, castle in Scotland, hotel in London or a chateau in France, Trads can facilitate. We offer Worldwide delivery and FREE UK Mainland Kerbside Delivery on radiator orders over £449 including VAT and accessories over £149 including VAT. Trads offers quality that is second-to-none, following a 60-step quality assurance process accredited by ISO9001. This gives us the confidence to provide a Lifetime Guarantee on ALL our Cast Iron Radiators. If you would like to see how your Cast Iron Radiators are made, please book a FREE Factory Tour.
VISIT OUR WEBSITE CONTACT USContact info
Hurlingham Business Park, NG32 3HL, Fulbeck Heath, Grantham, United Kingdom
- 01400 263320
- sales@tradscastironradiators.co.uk
- tradscastironradiators.co.uk
4.6
Excellent
235 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Great customer service highly…
Great customer service highly recommend. The radiator was beautiful too. Thank you 😊
20 March 2023
Easy ordering process
Easy ordering process, kept up to date on progress. Careful considerate delivery. Definitely buy from them again.
14 March 2023
Reply from Trads
Hello Derek,
We’re delighted to hear you are pleased with your new radiator purchase and hope to hear from you soon on your next order. Thank-you for leaving ourselves a positive review we really do appreciate this.
Regards
Trads Customer Service Team
Fantastic customer service with…
Fantastic customer service with excellent communication. I feel they went above and beyond on my custom build and accommodated my last minute changes. The products are really good quality and well made.
15 February 2023
Reply from Trads
Good morning,
Thank-you for taking the time to leave ourselves a review. I’m glad to hear that we could accommodate a last minute change for you. We hope to hear again from you soon.
Regards
Trads Customer Service Team
High quality products backed by great service
The radiators, valves and ancillary items arrived secure and well wrapped. These are high quality products supplied in a lovely finish, you can see the work, care and attention to detail that has gone into producing these items. Website was very useful and easy to use, lots of information available that aided in choosing the right items for the project. Very smooth process, kept appraised of progress, from testing and quality control checks through to delivery. Professional, friendly staff, dealt promptly with a subsequent enquiry regarding a part, item arrived, first thing the very next morning, great service. Many Thanks.
8 February 2023
Reply from Trads
Thank-you for taking the time to leave ourselves a review. We’re delighted to hear you are pleased with your recent radiator purchase. If you need anything else then please let us know
Regards
Trads Customer Service Team
Reply from Trads
Thank-you for taking the time to leave ourselves a review. We’re pleased to hear both the service and delivery were perfect.
Regards
Trads Customer Service Team
Supurb
Really happy with the quality of the radiators, plus quick manufacture and delivery - arrived next day following despatch to the Scottish Highland.
1 February 2023
Reply from Trads
Thank-you for taking the time to leave ourselves a review. We’re glad to hear you were pleased with both the quality and delivery of the radiators purchased.
Regards
Trads Customer Service Team
Cast issues …
The staff could not be faulted they were very helpful and gave me constant updates. However the radiator that was replaced due to it forming a hairline crack was identical to the new one but an original, the original casting was far superior and very smooth & the quality of the new cast iron is very rough and can very easily noticed from 5/6 feet away. I had to use it as it was the only replacement I could find with the same original dimensions.
6 January 2023
Reply from Trads
Hello Peter,
Thank-you for taking the time to leave ourselves a review. Our Customer Service Manager has contacted you to discuss this further, as we were unaware that you weren’t completely satisfied with your recent order. We look forward to working with you to ensure we resolve this for you.
Regards
Trads Customer Service Team
Amazing service and love our cast iron…
Amazing service and love our cast iron radiators.
The team were really good over the phone helping with the sale and delivery was bang on time. They sent updates at each stage of manufacture too which was good.
5 January 2023
Reply from Trads
Thank-you for taking the time to leave ourselves a positive review, we’re pleased to hear your experience was a positive one, and you found the updates helpful. Please let us know if you need anything else.
Regards
Trads Customer Service Team
Excellent communication throughout the…
Excellent communication throughout the build and delivery process and when we unwrapped them ….. just Wow!! Stunning.
25 January 2023
Reply from Trads
Good morning,
Thank-you for taking the time to leave ourselves a review. We’re glad that you agree that the radiators have the wow factor, we take a lot of pride in our work and it’s always nice to receive positive feedback. We will ensure the team is made aware that you are thrilled with your purchase. Please let us know if you need anything else.
Trads Customer Service Team
Excellent service and we are really…
Excellent service and we are really pleased with the radiators.
3 January 2023
Reply from Trads
Thank-you for taking the time to leave ourselves a review, we’re delighted to hear you are delighted with both our service and radiators. If you need anything else please don’t hesitate to contact ourselves.
Regards
Trads Customer Service Team
Reply from Trads
Hello Cliff,
Thank-you for taking the time to leave ourselves a review. We’re very proud of both our products and team members and it’s great to hear you feel the same. Please do let us know if you need anything further.
Regards
Trads Customer Service Team
Really nice radiator
Really nice radiator, painted in the colour we wanted. Delivery was as promised, it works beautifully and it was was made in the UK 🇬🇧
18 December 2022
Reply from Trads
Good morning,
Thank-you for taking the time to leave ourselves a review. We’re delighted to hear that you are happy with your recent radiator purchase. Please let us know if you need anything else.
Trads Customer Service Team
Poor customer service / contact
Took ages to process a refund of a return by way of credit, only after chasing (I was told all parts recived & booked back into stock) & only eventually part-refunded the costs without explanation! So I had to follow up to get an explanation (damaged in transit apparently), but no proof & no return of damaged goods to me.
31 August 2022
Reply from Trads
Good afternoon,
Thank-you for your comments, on looking into this matter further in our email dated the 11h October, we advised that some items were damaged and therefore we were unable to process a full refund. All items received in good condition were refunded in full. As we received no further correspondence from yourself we believed this matter to be resolved, however if you would like to contact ourselves on 01400 263320 we are happy to discuss this further.
Regards
Trads Customer Service Team
Great website, customer service and beautiful home-enhancing radiators
Easy to navigate website for building my own bespoke sized radiator and paint finish. Communication was concise and delivery process simple and on time.
Radiator and fittings are excellent quality and really enhance our period home.
3 October 2022
Unprompted review
Reply from Trads
Good afternoon,
Thank-you for taking the time to leave ourselves a review on your recent radiator order. We are pleased to hear that you found this easy to navigate and you found the updates on your order helpful. If you do need anything further please don’t hesitate to contact ourselves.
Regards
Trads Customer Service Team
The completed look.
I love my new radiator. It completes the look of my refurbished Victorian/style bathroom.
1 November 2022
Beautiful radiators
very clear and uncomplicated website and a seamless ordering process. Kept up to date with all the manufacturing steps and delivered on time. The radiators look absolutely fab and the fixtures and fittings are of a high quality. Very pleased!
28 November 2022
Unprompted review
Reply from Trads
Good morning Jean,
Thank-you for taking the time to leave us a positive review, we really do appreciate this.
We’re delighted to hear that you are happy with your radiator and accessories received, if you do need anything else please don’t hesitate to contact ourselves.
Regards
Trads Customer Service Team
Efficient, helpful and good product.
Very pleased with Trads. We have bought one radiator and will probably go back for some more in due course.
Ordering was easy and when I had to ring up (to speak about timelines & delivery) very helpful staff.
21 November 2022
Reply from Trads
Hello Shelley,
Thank-you for taking the time to leave a review on your experience so far. Once installed we would love to see some images of your Victorian 4 column radiator. We look forward to hearing from you when you wish to place your next order.
Regards
Trads Customer Service Team
Brilliant service
Brilliant service, clear communication at every step, delivered when you said you would, and very well packaged. Cant fault it.
11 November 2022
Reply from Trads
Hello Dugja66
Thank you for leaving a review.
We are pleased to hear you are happy with our service.
Regards
Trads Customer Service Team
Lovely radiators
Lovely radiators, excellent quality. This is our third order and we would recommend this company
12 November 2022
Reply from Trads
Hello Andrew
Thank you for leaving a review.
We are pleased to hear you are happy with your radiators.
Regards
Trads Customer Service Team
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