TradeYourPhone Reviews 

1,349
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 455 reviews, reviewers had a great experience with this company. Consumers frequently praise the exceptionally helpful and friendly staff for delivering fast, efficient assistance and resolving various technical problems smoothly. People consistently note that the team provides reliable guidance, ensures excellent customer support, and creates a welcoming environment throughout every transaction. However, some customers also noted that initial price quotes are frequently reduced once devices arrive at the office for inspection. Reviewers mentioned unexpected deductions attributed to minor screen scratches or weak batteries, which resulted in frustrating final valuations and rejected offers. A few people additionally reported poor communication and additional fees required to get their items returned if they declined the revised price.

What people talk about most

Service

Users describe positive interactions with service, highlighting the quick turnaround, professional approach,... See more

Price

People report ambiguous experiences with price, as reviewers often mention being initially offered attractive... See more

Product

Customers had mixed experiences with product evaluations, as many reviewers were initially pleased with fair... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable when assisting with phone... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are heavily divided... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Got a reasonable price for my phone. Process was straight money. Money was in my account the day after I agreed a price.

Rated 3 out of 5 stars

Got a reasonable price on a couple of phones so decided to go with Trade Your Phone. I received the pack to send the phones in and followed the instructions. Package showed in Royal Mail as successf... See more

Rated 3 out of 5 stars

Despite checking before sending phone, was offered £40 less than original quote. Brand new S25 unboxed but never used. Immaculate condition. I doubled checked with their web chat bot whether it would... See more

Rated 3 out of 5 stars

Not overly impressed with TradeYourPhone. Assessed at £78 initially but once received in the office it apparently had several scratches on the screen despite me putting the screen protection on 5 minu... See more


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. also in
  3. Cell Phone Accessory Store
  4. Mobile Phone Repair Shop

Written by the company

We are a UK based mobile phone recycling company. We cater for one off and for regular recyclers. In a world of tech it is essential we recycle our old, new, broken, unwanted tech to keep the world a healthier place. We recycle most brands, Apple iPhone, Samsung, Google, Huawei & many more.


Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(1,349)

410 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I pad app

You might have to put it up tea pie TYPTYP okay I’ll see ya thanks for your help very good service nice people

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Less than half what I was quoted was paid out

They were the highest quote on a comparison website and I believe this is because their parameters for good etc are not available to view. So I sent in my iPhone and they ended up paying me less than half what I was quoted because of “issues” that didn’t exist and things not listed.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

Would give zero stars if I could

Would give zero stars if I could. Awful service from start to finish. Taken weeks between communication. Eventually paid a fraction of what I was offered. Claimed Royal Mail had lost my phone even though the parcel was signed for. Provided no evidence to back this up.

29 June 2026
Unprompted review
Rated 1 out of 5 stars

Use anyone but this company

Sent my phone off in perfect condition. Said it had scuffs and the speaker didn’t work. Luckily I had video proof of the phone being in perfect condition as they lie and tried to under offer on numerous occasions until I rang the office complaining. When I asked for my phone back they said they’ll send it after I sent a £10 service fee? Which I found appalling. I wouldn’t recommend using this company.

15 June 2026
Unprompted review
Rated 1 out of 5 stars

Never again.

The company valued my phone at £123, then stated that it had been revalued to £50, citing issues that didn't exist when I posted it. I asked for proof of the "dents" that had appeared in the phone case but my email was ignored. As Were my subsequent 3 emails. They only replied after my 4th email, stating (without any greeting in the email or apology for ignoring my emails) "50 is the final offer". I then had to pay £10 to have my phone returned to me. Do yourself a favour and avoid this company.

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Sent in a brand new Apple Watch still…

Sent in a brand new Apple Watch still in the box unopened and was told £413 and got a email about 5days later to say it was a fake and revalued me at £0 rejected it then off me £10 rejected it again offered me £15
Why would a company offer £15 for a fake Apple Watch
I asked to just return it and never got a reply yet
This company is Eva fake or backwards as the Apple Watch wasn’t fake and now trying to scam me

22 June 2026
Unprompted review
Rated 1 out of 5 stars

They offer to pay £48 for my phone and…

They offer to pay £48 for my phone and tgen when they get it they offer £25 due to scratches and a worn battery. The phone is old they should know the battery wont be new and my screen was immaculate no scratched, it had a screen protector that I took off when I sent it to them. They are not very transparent.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Bought a new phone with knowlwdgable advice due to my old screen breaking, helped transfer all my photos over and data info so i was up and running on monday for work

21 June 2026
Unprompted review
Rated 5 out of 5 stars

A brilliant polite company to deal with

I was really pleased with how quick they did things like sending me a returns pack for sending my phone to them and then emailing the next day to say everthing was completed, The service has been brilliant, There customer communications from them were brilliant very helpful and polite, I wll definitely use this Company again. Thank you for all your service

11 June 2026
Unprompted review

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