Tradein Reviews 

1,642
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find that the company offers competitive prices for their items, often providing the best value compared to other options. The selling process is frequently described as straightforward, quick, and hassle-free, from initial quote to final payment. Reviewers appreciate the prompt payment, with funds often credited to their accounts within days, and the company generally sticks to the original quoted price. However, some customers also noted instances where the initial offer was reduced, often due to the company assessing the item's condition differently upon receipt. These reductions were sometimes attributed to minor damages like scratches, dust, or missing accessories, leading to dissatisfaction for some.

What people talk about most

Payment

Users describe positive interactions with payment, frequently highlighting the speed and efficiency of the... See more

Service

People report positive experiences with service, often highlighting the quickness in sending payments and the... See more

Price

Reviewers mention positive feedback about price, with many consistently reporting that the company offers the... See more

Product

Clients share positive opinions on product, with many reviewers praising the quick and hassle-free process of... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as easy, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well worth it! If anyone sends anything in to them and waits possibly an extra day for payment- don't panic. They appear to be extremely popular with buying second-hand tech, presumably because they o... See more

Rated 5 out of 5 stars

The trade in process was very straightforward. No longwinded questions to answer. Concise and to the point. They send online a QR code and or label to attach you your device after you have carefully... See more

Rated 5 out of 5 stars

First time user of this company. Sent my Ring Chime by Royal Mail on Saturday and payment arrived into my bank account on Tuesday late evening. Easy to follow instructions. I was initially skeptical a... See more

Rated 5 out of 5 stars

Recently used Tradein, and I couldn't be more pleased with the service! From start to finish, the process was seamless—no haggling involved and I received instant cash upon minutes after they inspe... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Looking to sell your iPhone, iPad or iPod Touch? Recycling to Trade-in couldn't be any easier. Get paid on the same day!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,642)

221 reviews in the last 12 months

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Rated 1 out of 5 stars

Untrustworthy

I sent my phone in near perfect condition, it has since become covered in scratches and damaged by them which were not there when it was sent. They called me at 10pm and texted me photos of the newly acquired damage. I then called them back and they were rude and condescending towards me, advising my phone was damaged and there for they decreased the price by £80. Completely unprofessional, I then had to buy my own returns label and email it to them. Not worth it. Devalued my phone. Do not trust them.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Trade in

Trade in offered me the most money for my Apple Watch 10. It was done so quickly and the exact money was straight into my account. This is the second Apple Watch I have sold to them. No hassle no problems just very quickly done

20 November 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional

I sent my mobile phone for assessment on the 20th. It was deemed to be in “poor condition”, and I declined the offer. I requested its return and provided Royal Mail 24‑hour shipping labels, but there were several failures with the collection, and the company did not respond to calls, emails, or messages. Only after persistent follow‑up did I receive confirmation that the phone was being sent back, a week later.

Although the phone was eventually returned, I found the process extremely difficult and the customer service unprofessional. My experience does not inspire confidence.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Bought a fleece

I bought from trade inn because they were £10 cheaper even with the delivery charge which was £7.50
I read the reviews after I made the purchase and was worried when it was a day late. Thought I'd been scammed. But the fleece turned up. It fitted very nicely and was exactly what I wanted.
Good website and product was as advertised. I can't complain. I haven't had to return anything so can't comment on that side of things. I will use them again. Plain sailing so far.

19 November 2025
Unprompted review
Rated 1 out of 5 stars

What a waste of time

What a waste of time
I described the PS5 I was selling as in condition and was quoted 300 pounds.
Happy with that I posted it off to Trade In. 2 days later they tried offering me 200 pounds because it was slightly dusty and had light scratches on the black plastic near the USB ports.
I requested a return.
Would not recommend.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Great company

This company is amazing, they give you a price for your item and stick to it providing the information you have given to them is accurate. I have used them several times and will continue to use them if needed. Very quick and efficient.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Had a great experience with Tradein, quick and hassle-free process selling my old Apple Watch. Would use again and highly recommend!

11 November 2025
Unprompted review
Rated 5 out of 5 stars

I used Tradein twice to sell my old…

I used Tradein twice to sell my old iPhone 13 Mini and Samsung Buds2. They paid what they mentioned on the website.
It would have been better if they provided some more status notification during the process.
But overall it was good experience.

11 November 2025
Rated 5 out of 5 stars

Fast payment guaranteed

Very easy to use website. I posted my item on Monday and received payment in my account on Thursday! Excellent service and will most definitely be using again and would recommend.

6 November 2025
Rated 5 out of 5 stars

Apple watch.

They offered me the best price on my Apple watch series 8 45mm stainless steel.

I received full amount instantly via bank transfer.

I would recommend this company and rate it 5 stars. ⭐⭐⭐⭐⭐

Thanks

5 November 2025
Rated 5 out of 5 stars

Easy, speedy and genuine service!

Sent my MacBook Pro and received the quoted price. No attempts were made to reduce the price unfairly (very common place with trade in companies in my experience) and money was sent over minutes after receiving my confirmation email. This was all done in 3 days! Great experience and I will use again for other tech trades ins in the future!

1 November 2025
Rated 5 out of 5 stars

Fast and responsive!

Well worth it! If anyone sends anything in to them and waits possibly an extra day for payment- don't panic. They appear to be extremely popular with buying second-hand tech, presumably because they offer the highest prices. Responsive by email and payment is fast once the device has been checked. Sent an Ipad Pro in and received good customer service as well. Recommended!

24 October 2025
Unprompted review

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