Quality, value, independent self service to ordering and to downloading technical specs, with a growing free from ingredients list (already includes fuss). Staff are always accessible by telephone dur... See more
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See what reviewers are saying
It’s a shame your products now have a disclaimer packed in an environment that handles gluten and cereals. We used to use your produce in all of our spice rubs. We are a gluten free food manufacture... See more
High quality items, low prices. One item did not come, I emailed them, no response, after a lot of back and forth eventually they ordered a new lot and said it would take two weeks after having alread... See more
I have used just ingredients trade for several years and found the prices to be competitive and the quality good. In all that time I have only had one niggle and that was dealt with quickly and effic... See more
Company details
About JustIngredients Trade
Information provided by various external sources
Your one stop shop for quality ingredients you can trust. BRC certified, natural, non irradiated, GM free ingredients suitable for vegan, vegetarian and allergen lifestyles.
COVID-19 Update As a supplier of food items, our business continues to operate during this time. The safety of our employees is paramount and we have introduced a number of measures to ensure a safe working environment; where possible our team are working remotely, for those who are unable to work remotely, our team are working to strict procedures that ensure their continued safety.
What does this mean for you? We are working incredibly hard to continue to process orders. Due to the current restrictions in place we are experiencing some small delays and response/lead times are longer than usual. We really appreciate your understanding in the circumstances. What can you do? If you have any queries or questions in relation to your order, in particular for delayed deliveries, please don't hesitate to get in touch with our team at trade@justingredients.co.uk. Please refrain from sending multiple emails relating to the same issue as this will delay our teams from responding to you.
COVID-19 Update As a supplier of food items, our business continues to operate during this time. The safety of our employees is paramount and we have introduced a number of measures to ensure a safe working environment; where possible our team are working remotely, for those who are unable to work remotely, our team are working to strict procedures that ensure their continued safety.
What does this mean for you? We are working incredibly hard to continue to process orders. Due to the current restrictions in place we are experiencing some small delays and response/lead times are longer than usual. We really appreciate your understanding in the circumstances. What can you do? If you have any queries or questions in relation to your order, in particular for delayed deliveries, please don't hesitate to get in touch with our team at trade@justingredients.co.uk. Please refrain from sending multiple emails relating to the same issue as this will delay our teams from responding to you.
Contact info
Riverside Court, Beaufort Park Way, NP16 5UH, Chepstow, United Kingdom
- 01291 635 525
- trade@justingredients.co.uk
- trade.justingredients.co.uk
4.3
Excellent
268 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great quick service
22 August 2019
Unprompted review
Quick and efficient service
16 August 2019
Unprompted review
Fresh quality good products reasonable…
Fresh quality good products reasonable prices if you are buying in bulk
16 August 2019
Unprompted review
Great service
Great service, but delivery costs to the islands let's things down.
30 July 2019
Unprompted review
Reply from JustIngredients Trade
Hello,
Thank you for your feedback and I'm sorry to hear there was an aspect of our service you were not happy with.
We strive to offer a variety of shipping options for our customers and work hard to build relationships with our delivery partners to enable us to offer cost effective solutions. So that I can look into your comments further, please could you advise if it is the cost of the service or the delivery speed that was not as expected.
Kind regards,
The JustIngredients Team
Fantastic quality products and fast…
Fantastic quality products and fast service . Will definitely be using regularly .
30 July 2019
Unprompted review
Pricey, poor customer service, but good range of meals
They sell a great range of products, but I find them over priced and their customer service isn't great. They've sent the wrong thing and been slow to rectify it quite a few times now :|
23 July 2019
Unprompted review
Reply from JustIngredients Trade
Hi Jess,
Thank you for your feedback and I'm sorry to hear you're not totally satisfied with our service.
Having looked back through our previous communications with you I'm not able to find a record of any issues with the orders you've received and your feedback in relation to our customer service has always been positive; if you'd like to discuss any specific issues in more detail, please don't hesitate to send an email over to trade@justingredients.co.uk and we'll be happy to look into this further for you.
Kind regards,
The JustIngredients Team
Delivery to Transylvania
We placed our order for delivery to Transylvania and it all arrived promptly- most efficient
22 July 2019
Unprompted review
Great products and great customer…
Great products and great customer service.
16 July 2019
Unprompted review
Great service but occasionally sells…
Great service but occasionally sells out of required items.
12 July 2019
Unprompted review
Excellent service and products.
28 June 2019
Unprompted review
Great service and fast delivery
Great service and fast delivery. Highly recommended!
24 June 2019
Unprompted review
Absolutely appalling service and products,zero stars
This company used to care, unfortunately not only has their customer slipped dramatically, so have their products. After 4 years of buying, I will go elsewhere, do they care,?probably not. Anyway,do your research, as you csn find higher quslity chesper rlsewhere. Dont buy the lemon powder its old stale snd no smell.their myrrh very low quality too. I did email and phone them a month ago, and, yes, they made promises, and did nothing. Shame, they went downhill, guess this is what happens when become big, they think one person does not matter!
20 June 2019
Unprompted review
Reply from JustIngredients Trade
Thank you for your feedback and I'm really sorry to hear you're not satisfied with our service or products on this occasion.
I can see from our records that an investigation was opened into your original complaint and this is still being looked into by our technical team which is why we've been unable to come back to you as yet. Please bear with us whilst we continue to investigate this for you and I can assure you we will come back to you with further information.
If you have any further questions in the meantime, please don't hesitate to reach out to us at sales@justingredients.co.uk
Normally OK but the last two orders I…
Normally OK but the last two orders I paid for expedited service and the goods weren't despatched on time so i had a packing team stood idle waiting to pack for a promotion with a tight deadline
6 June 2019
Unprompted review
What a brilliant company...clear web…
What a brilliant company...clear web site, precise marketing, easy to work with, I won’t buy my ingredients from any one else
24 April 2019
Unprompted review
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