Tracks Suzuki Exeter Reviews 

718
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly, professional, and knowledgeable staff who consistently make the entire car-buying and maintenance process remarkably smooth, transparent, and welcoming. People appreciate the dedication of the team, emphasizing that nothing is ever too much trouble when assisting buyers. Reviewers consistently describe the outstanding customer service, noting that vehicles are promptly serviced, thoroughly checked, and returned clean inside and out. Some reviewers were happy with the relaxed, non-pushy sales approach and the detailed, helpful explanations provided during handovers and test drives. Many consumers state they are extremely satisfied and will gladly travel long distances to continue using this dealership for future needs.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the helpful and efficient nature of the... See more

Staff

Users describe positive interactions with staff, highlighting exceptional customer service and warm,... See more

Customer service

People report positive experiences with customer service, consistently praising the helpful, friendly, and... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting a smooth and... See more

Product

Customers had positive experiences with product, expressing great satisfaction with their new vehicles and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My family have used Tracks since moving to the SW in 2009. We've purchased four Vitara 4 x 4s from them over this time and always had our cars serviced there. I cannot fault them or the cars. I picked... See more

Company replied

Rated 5 out of 5 stars

Warm ,friendly welcome and very smart staff. Was kept informed of the work by a colleague but the staff member over promised the time factor therefore under achieved ( was told ten minutes till my ca... See more

Company replied

Rated 5 out of 5 stars

Previously damaged drivers side mirror and electric motor fell out after pothole jolt on Suzuki SX4. Taped it up with black tape. Took it into Suzuki Tracks Exeter for quote on Fri 14/11/25. Connectio... See more

Company replied

Rated 5 out of 5 stars

Absolutely excellent as always. I’ve been driving since 1985 and this is the best garage I’ve ever dealt with. I had an Sj410 from Iver Heath in the late 80’s and various manufacturers since but came... See more

Company replied


Company details

  1. Suzuki Dealer
  2. Car Dealer
  3. Car Inspection Station
  4. Car Repair and Maintenance
  5. Car Service
  6. Used Car Dealer

Written by the company

We’re Tracks, the home of Suzuki in Exeter, specialising in new and used cars, vehicle aftercare and genuine parts. An award-winning family-run business established in 1991, we strive to create a unique, straightforward and relaxed car buying and servicing experience, treating our customers how we would like to be treated ourselves with friendly, honest service. Committed to giving our customers total peace of mind with their motoring, we’re the UK’s only Suzuki dealer to offer a lifetime warranty with every new and selected used cars. Highly rated for our customer service, we pride ourselves on our reputation winning Suzuki Dealer of the Year and voted one of the UK’s Best Dealerships to Work For.


Contact info

4.9

Excellent

TrustScore 5 out of 5

718 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(718)

227 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a very good experience at Tracks…

I had a very good experience at Tracks in Exeter. Royce was very helpful and went above and beyond to help us with a car we had seen online. A non pushy and honest approach to car sales led us to buy the car we viewed. On collecting the car we were seen by another member of staff, Jack, who was equally helpful. He was efficient and gave me a tutorial on the vehicle, which again was very beneficial. He also made me feel I could ring him with any queries at all about the car as I’d gone from an old vehicle to something very modern. I feel that the experience at Tracks was extremely positive and the customer service was fantastic. Thank you!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

First class service.

Jack was extremely helpful when we first called in just to look at cars. When we had to buy a car a few weeks later after ours was written off, we went straight back to Exeter to buy the car. Jack was very thorough in telling us all about the car we wanted, answering all my stupid questions!! The pick up on the day was very smooth, everything was ready to go.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Drop out of carplay

Had reservations when I spoke to Rhys that the job was fixed but spoke with The technician Jamie? Went through problem and simulated it again he was brilliant I am testing it at the moment and will report back

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Everything went smoothly and great…

Everything went smoothly and great customer service.

5 August 2026
Unprompted review
Tracks Suzuki Exeter logo

Reply from Tracks Suzuki Exeter

Thank you, David. We're so pleased to hear everything went smoothly and that you enjoyed the level of customer service you received. Thank you for taking the time to leave us a review.

Kind Regards,

Hannah Gregory (Marketing Co-ordinator)

Rated 5 out of 5 stars

Great service as always staff helpful…

Great service as always staff helpful and friendly lovely waiting area providing hots drinks and biscuits.Car is vacuum and wash

6 August 2026
Unprompted review
Tracks Suzuki Exeter logo

Reply from Tracks Suzuki Exeter

Thank you, Maggie, for your lovely review. We're delighted to hear you continue to enjoy the friendly service from our team, along with our waiting area and refreshments. It's great to know you were pleased to receive your car back clean and ready to go.

Kind Regards,

Hannah Gregory (Marketing Co-ordinator)

Rated 5 out of 5 stars

Simply the best!

Simply the best!

Lovely staff, efficient service, good coffee.

4 August 2026
Unprompted review
Tracks Suzuki Exeter logo

Reply from Tracks Suzuki Exeter

Thank you, Megan, for your review. We're delighted you enjoyed our friendly team, efficient service and even the coffee! We really appreciate your kind feedback.

Kind Regards,

Hannah Gregory (Marketing Co-ordinator)

Rated 5 out of 5 stars

Job done quickly and efficiently

Job done quickly and efficiently

4 August 2026
Unprompted review
Tracks Suzuki Exeter logo

Reply from Tracks Suzuki Exeter

Thank you, Clive, for your kind review. We're delighted to hear everything was completed quickly and efficiently. We appreciate your feedback and hope to be of assistance again in the future.

Kind Regards,

Hannah Gregory (Marketing Co-ordinator)

Rated 5 out of 5 stars

Warm welcome

Warm welcome. Job done well.

4 August 2026
Unprompted review
Tracks Suzuki Exeter logo

Reply from Tracks Suzuki Exeter

Thank you, Rod. We're pleased you received a warm welcome and were happy with the work completed.

Kind Regards,

Hannah Gregory (Marketing Co-ordinator)

Rated 5 out of 5 stars

Tracks. Exeter

I have just taken delivery of a new e-vitara from Tracks (exeter) and very pleased with the whole process.
Dan was extremely helpful with any questions i had and and were promptly sorted.
The whole team at Tracks are a pleasure to deal with and I look forward to many years of service from them.
Highly recommend.

23 July 2026
Unprompted review
Tracks Suzuki Exeter logo

Reply from Tracks Suzuki Exeter

Thank you for your wonderful review. We're delighted to hear you're so pleased with your new e Vitara and that Dan made the whole process straightforward and enjoyable. It's great to know the team looked after you so well, and we truly appreciate your recommendation. We wish you many happy miles in your new car.

Kind Regards,

Hannah Gregory (Marketing Co-ordinator)

Rated 5 out of 5 stars

Staff polite and friendly work carried…

Staff polite and friendly work carried out on time exellent

29 July 2026
Unprompted review
Tracks Suzuki Exeter logo

Reply from Tracks Suzuki Exeter

Thank you for your review. We're delighted to hear our team were friendly and professional, and that everything was completed on time. We really appreciate your feedback.

Kind Regards,

Hannah Gregory (Marketing Co-ordinator)

Rated 5 out of 5 stars

Good Service

Friendly staff made you feel important ,service done quickly and car returned to me clean and tidy

28 July 2026
Unprompted review
Tracks Suzuki Exeter logo

Reply from Tracks Suzuki Exeter

Thank you for your kind review. We're delighted to hear our team made you feel valued and that your service was completed promptly. It's great to know you were pleased to receive your car back clean and tidy.

Kind Regards,

Hannah Gregory (Marketing Co-ordinator)

Rated 5 out of 5 stars

Water leak …

The car was booked in for investigation of a small water leak and the problem was quickly resolved and car when picked up had been washed and clean internally,second time I have used Tracks and service has been spot on both times.

27 July 2026
Unprompted review
Tracks Suzuki Exeter logo

Reply from Tracks Suzuki Exeter

Thank you for your kind review. We're delighted we were able to resolve the water leak quickly and that you were pleased to receive your car back looking clean inside and out. It's wonderful to hear you've had such positive experiences on both of your visits, and we really appreciate your support.

Kind Regards,

Hannah Gregory (Marketing Co-ordinator)

Rated 5 out of 5 stars

The service I received from a member of…

The service I received from a member of staff Ollie Westwood.
His review of my car gave me a clear understanding of what needed to be done now and also for the future so I could plan for what may need to be done in my next service.
My car came back to me extremely clean (which I was grateful for).
Many thanks to Ollie and the team

27 July 2026
Unprompted review
Tracks Suzuki Exeter logo

Reply from Tracks Suzuki Exeter

Thank you for your wonderful review. We're delighted to hear Ollie provided clear and helpful advice, giving you a good understanding of both your vehicle's current needs and future maintenance. We'll be sure to pass on your kind words to Ollie and the team, and we're pleased you appreciated receiving your car back looking spotless.

Kind Regards,

Hannah Gregory (Marketing Co-ordinator)

Rated 5 out of 5 stars

Hi ive just bought a car from tracks it…

Hi ive just bought a car from tracks it was a real pleasure to do so jack who dealt wuth my sale was a very friendly and very helpful nothing was to much trouble always on the end the phone or text message or email for questions he went above and beyond and delivered everything he said he would in preparing the car and getting it ready for me to collect and helping me through the process of buying my car I would 100% reccomend buying a car from tracks
Andrew

28 July 2026
Unprompted review
Tracks Suzuki Exeter logo

Reply from Tracks Suzuki Exeter

Thank you, Andrew, for your fantastic review. We're delighted to hear Jack made the whole buying experience such a positive one and kept you well informed every step of the way. It's great to know he delivered everything he promised and went above and beyond to help. We really appreciate your recommendation and hope you enjoy every mile in your new car.

Kind Regards,

Hannah Gregory (Marketing Co-ordinator)

Rated 5 out of 5 stars

Friendly Professional Caring staff

Friendly Professional Caring staff

23 July 2026
Unprompted review
Tracks Suzuki Exeter logo

Reply from Tracks Suzuki Exeter

Thank you for your kind review. We're delighted to hear you found our team friendly, professional and caring. Your feedback is greatly appreciated.

Kind Regards,

Hannah Gregory (Marketing Co-ordinator)

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