Toys Center Reviews 

Alla cassa c'è sempre personale gentile e competente
Molto cortesi e professionali

Ordered two items on their website last month on the 19th of January. From the details it seemed to take around 6-10 days for anything to arrive and I have been patient. But every time I look at the update of the package it’s still being „handed over to the airline“ since several days now. We are in February the 2nd and I have yet to get my package. I understand delays if it came from my delivery service that’s on strike but not from an airline that should have received it since a week ago. At least it should have been in my delivery services hands since 4-6 days now. This is not the case. I understand delays but usually they send messages when there is trouble in the processing.

I do not recommend!
Cheaters!
I paid for a box of small figurines, I only got one piece. They don't want to give my money back.

(I posted this exact same review before in May 2023, i just realised your officer had to check my order and actually published my real name when they responded here, instead of writing my website user name "victoria", this is pure nonsense, ignorance and and violation of my privacy. you force me to take that review down but post it again. if you ever reply, DO NOT even write my real name anymore. you deserve another complaint for this mistake!!)

I refer to an internet order with LEGO City set 60295 originally 99.99 euro, with listed price of 79.99 euro. and another LEGO Ninjago set 71771 originally 79.99 euro.

On 8th April, there's a specially offer of purchasing one set, and the second set of a lower price will be half priced. So I purchased these two sets above, since they are at the same price. In this case, I paid 119.99 and get two sets.

On the invoice the price of the first set (with original price more expensive) is quoted as 40 euro. While the other set is quoted as original price 79.99 euro.

When I received the items, the 71771 set is ok. yet the retired set 60295, two of the plastic seals were opened. basically one side is totally exposed and you can see what's inside. another side there's a paper seal with dotted line, it's also torn already. so this is a used or returned set for this company. not even a new one. but the warehouse could actually pack this into the carton box senselessly and send it to customer! it's ridiculous.

It's impossible for replacement since it's the last set on the online store (i checked already). asking for refund, they would follow the invoice amount, probably only refunding me 40 euro. and it's like i have paid full price for the 71771 set. but if 71771 is at full price, i would not buy it! if I return both and get a full refund, then i also lost the original bargain for 71771. so i asked for a compensation, but it should be a proportional amount, and higher amount.

instead they only permit 25 euro for such huge unacceptable issue. again, should be because they assess according to the 40 euro amount appeared on the invoice. consider this set is 99.99 euro full price, even I paid at a discounted amount, it's only because it's a promotion. the invoice should show 79.99 for this set, and 40 euro for 71771, since it's originally a cheaper set. or at least shown the amount on pro rata basis.

in any case, 25 euro off getting a damaged / opened box, not to mention it's full of dents and creases everywhere, it's totally unreasonable. I appealed, but they remain the same decision. what else could i do, i could only accept.

But i have to share this story since I have never purchased a Lego set new, but received it like a used item. They are not Amazon warehouse, actually selling used product, then i would pay less for what i can get (according to my need, e.g. if i buy for the kid then it's ok, it will be opened anyway. but i am a collector and plan to resell it one day, then this is not what i expect). i purchased new item, even it's discounted, it doesn't mean i need to receive a used item in such a poor condition.

Totally having no quality control over the inventory and no suitable education to the warehouse staff how to handle order fulfillment.

Ordinati 2 Sword & Shield Ultra-Premium Collection - Charizard, arrivati in poco tempo, ben impacchettati!!

Staff gentile e disponibile..sempre soddisfatta.. Toys di via bovi campeggi Bologna

Il 20/03/21 ho fatto un acquisto su TOYSCENTER pagando con PAYPAL .
Dopo numerosi solleciti, dando riscontro inoppugnabile, viene riconosciuto che quanto acquistato non mi è mai stato spedito.
il 05/04 ToysCenter Prenatal Retail Group mi manda e-mail nel quale mi si accordava il rimborso, MA DOVEVO AVERE PAZIENZA, nonostante le disposizioni contrattuali assicuravano il rimborso entro 3gg. avendo io pagato con Paypal
---- l’importo sarà rimborsato sul conto PayPal del Cliente entro il terzo giorno successivo all’annullamento dell’ordine----
AD OGGI NON HO RICEVUTO ANCORA NESSUN RIMBORSO