I ordered Desert Fleur Crocheted sandals. This was my 1st order from the company. Love the sandals. The company kept in touch throughout delivery process. Shoes arrived really quickly. So, I would def... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am very impressed with this company. They have a very wide selection of footwear at great prices. The Base chukka boots purchased were considerably cheaper than elsewhere. The ordering process wa... See more
The shoes I purchased arrived very quickly and packaged well. They were an excellent price aswell. The communication throughout was excellent. Sadly they were too big so I had to return them. The pr... See more
5 star from the ordering process to receipt of the parcel. The price was good and nice to get a new customer discount. They arrived really quickly and well packaged. The sandals are so comfy and... See more
Company details
Written by the company
Multi-award winning independent footwear retailer Headquartered in Shoreditch, including a store in East London’s Brick Lane We are diverse, we are hard-grafting, we are comfortable doing things our own way We champion youth culture and celebrate our nostalgia We embrace our City & its people
We Promise
Written by the company
- Customer Service
- At TOWER London our customers are king. And if you’re not happy with any aspect of our service, we’re not happy. We are only one click or call away so don’t hesitate to get in touch. Please call +44 (0) 207 781 8500 or email customer-services@tower-london.com or use our virtual customer service application on the website. Our address is: TOWER HQ, 16G Perseverance Works, 38 Kingsland Road, Shoreditch, London, E2 8DD.
- Delivery Options
- TOWER London offers Free Tracked & Signed Standard Delivery as standard for all UK orders over £70. Otherwise our standard delivery charge is £4. Our European and International shipping rates are highly competitive and always shipped tracked.
- Returns
- At TOWER London we want you to be happy with your purchases and confident that you've found the perfect footwear. If a return is necessary we can accept returns up 14 days from the date of purchase. If you have ordered the wrong item(s) or simply had a change of heart, all item(s) must be returned in the original and suitable condition for re-sale, with any associated products, tags and boxes intact. We will reject returns that are not in a suitable condition for resale.
- About Us
- WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2020 |WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2018 | WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear Awards 2016 | WINNER - 'Best Footwear Retailer' at the Pure London Best of British Independent Retail Awards 2015 | WINNER - 'Independent Footwear Retailer of the Year' at Drapers Footwear and Accessories Awards 2014 | FINALIST - 'Best Store Design' at Drapers Independents Awards 2014 | FINALIST - 'Best Footwear Retailer' at Pure London Buyers Power List 2014
FREE TRACKED UK DELIVERY AS STANDARD FOR ALL ORDERS OVER £70
All orders shipped tracked
FREE STANDARD TRACKED SHIPPING FOR ALL UK ORDERS OVER £70
TRACKED EUROPEAN AND INTERNATIONAL SHIPPING AS STANDARD.
Contact info
TOWER London HQ, 16G Perseverance Works, 38 Kingsland Road, Shoreditch, London, United Kingdom, E2 8DD, London, United Kingdom
- +44 (0) 207 781 8500
- customer-services@tower-london.com
- tower-london.com
4.4
Excellent
34K reviews
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Fast delivery
Fast delivery , simple, fast ordering and paying, always shop with Tower London
24 February 2026
Great experience
Great site easy navigation easy to purchase not over complicated prices were good pleasantly surprised interactions was good also and delivery was great on time and most of all the quality of the goods was fantastic so it's a thumbs up from me and yes I would use them again
20 February 2026
I had Excellent purchase and…
I had Excellent purchase and delivery. Most of all i m really happy with my purchase. The colour's are vibrant for my sunny holiday .thank you
19 February 2026
This is the second time I’ve purchased…
This is the second time I’ve purchased something from Tower London . I’m very happy with the professional service they offer
18 February 2026
The Timberland boots were significantly…
The Timberland boots were significantly the cheapest than other seller and delivery was prompt
18 February 2026
Excellent communication
Excellent communication and shoes arrived perfect and when they said they would.
21 February 2026
Unprompted review
Great UK company
Great process and speedy delivery from long established UK company. Fantastic communication. Trustworthy and no drop shipping. Would use again in a heartbeat. Ordered some fit flops. Didn’t have my size 6.5 so I ordered a 6 as they are open toed and they are comfortable and the branded quality is great.
13 February 2026
First time I have used this company
First time I have used this company. Bought some Doc Martens for a friend's birthday from her husband as a surprise. She loved her boots, delivery by Royal Mail was excellent and swift. Will buy from them again
16 February 2026
Unprompted review
Barreda adidas trainers
Delivered quickly, excellent pair of trainers, as already have a few pairs in different colours, comfy fits to size, and a great price, more than happy with my purchase and will definitely be ordering again....
13 February 2026
Unprompted review
Fast delivery and cheapest price around…
Fast delivery and cheapest price around I could find. Superb!
12 February 2026
Great first experience
The item as described, very fast delivery, easy to place the order.
13 February 2026
Unprompted review
Quick delivery and great product at a…
Quick delivery and great product at a competitive price
14 February 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Boot loop so small I couldn’t insert index finger
Boot was fantastic - loop to pull on was so small I couldn’t get a finger in - ridiculous built for an under 5. Such a pity
10 February 2026
Reply from TOWER London
Hi Doris,
Thanks for your review. We are very sorry about the issue with your shoes. We can see that we have already sent you instructions on how to send the item back to us for a refund as you requested on February 12th and 18th. Please see these emails for the instructions to send your order back if you have not already. Please let us know if there is anything else we can help with.
Regards,
TOWER London Team
Fly London boots from Tower…
Bought Fly London boots from Tower London and now wouldn't go anywhere else. The boots were a great price, the delivery was super prompt and the whole ordering process was easy. Delighted with my purchase - thank you 😊
30 December 2025
Unprompted review
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