tourhub Reviews 

1,682
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 688 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, polite, and always ready to answer any questions promptly. Travelers also point out that the booking process is quick, straightforward, and makes planning a vacation completely stress-free. Consumers deeply appreciate the personalized customer service and thorough research put into every single detail of their travel arrangements. However, some customers also noted frustrating issues with slow response times and unanswered emails after completing their purchase. A few reviewers experienced poor communication, vague answers, and general confusion regarding important tour details or coordination.

What people talk about most

Response time

People report positive experiences with response time, highlighting that staff members answer questions... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are extremely helpful,... See more

Customer service

Consumers find customer service to be positive and helpful throughout the entire booking process. Reviewers... See more

Booking process

Reviewers highlight positive aspects of booking process, frequently describing it as quick, clear, and very... See more

Service

Customers consistently note positive experiences with service, highlighting that pre-booking information and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They are very helpful, polite and always prompt in responses to FAQ. They made me feel special whenever they are responding. That makes a difference. My first tour will be Nov.1-12. Hoping I will be l... See more

Rated 5 out of 5 stars

Preparation for Maritime Tour Prompt response to my questions. Staff courteous & helpful. Each detail of tour, including hotels, transportation, meals, etc all thoroughly researched for comfort.... See more

Rated 5 out of 5 stars

A travel agent that does what it says and provides a great service without hassle and with due speed and personal service. I have used Tour Hub previously and its my first port of call in looking for... See more

Company replied

Rated 5 out of 5 stars

After a false start, where the operator confirmed a place on the tour I wanted then found that they had over booked and cancelled my booking. No fault of Tourhub. The Tourhub consultants worked wond... See more


Company details

  1. Travel Agency
  2. Sightseeing Tour Agency
  3. Tour Agency
  4. Travel Aggregator

About tourhub

Written by the company

We help avid travellers all over the world access and book a curated collection of over 15,000 adventure tours, working with over 1000 of the world's top tour operators and guides!

Search, compare and safely book anything from a coach tour across the Cotswolds to a 4 day hike across the Himalayas!

Check out our reviews of our booking process and fantastic customer service here at tourhub!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,682)

658 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So far so good

So far so good. Trip isn't until next June but their communication and support has been great so far. I'm looking forward to a great experience.

27 July 2026
Rated 5 out of 5 stars

Tour hub are the best

Tour hub are the best. Lots of tours. Easy to the find best itinerary. There is tours for everyone. Tour hub offer the best price. Easy to communicate with both tour hub and the tour companies.

27 July 2026
Rated 4 out of 5 stars

Me and my husband had a vey good time…

Me and my husband had a vey good time with our 5 day tour . Places were very nice. Although the meals i prepaid for is I think is pricey. The tour guides and drivers were very friendly. I would recommend this company.

7 July 2026
Rated 5 out of 5 stars

Our overall experience with Tourhub…

Our overall experience with Tourhub company and its staff is quite outstanding. All our inquiries and concerns were given quick resolution. Tourhub staff helped us with our pilgrimage tour and everything went well very well. Our next tour of Italy is again being handled by Tourhub. I must include my sincere appreciation of Jane’s assistance to us😁😁😁😁

10 October 2025
Rated 5 out of 5 stars

Happy daze with Tourhub

After a false start, where the operator confirmed a place on the tour I wanted then found that they had over booked and cancelled my booking. No fault of Tourhub. The Tourhub consultants worked wonders to find a similar tour that fitted into my tight time window. They were able to book another tour which I was very happy with. Well done Tourhub

21 July 2026
Rated 3 out of 5 stars

NOT a guaranteed departure

If i had known it was NOT A GAURANTEED DEPARTURE probably would have not proceeded. Only saw it AFTER I paid deposit!

21 July 2026
tourhub logo

Reply from tourhub

Dear Rob,

Thank you for leaving your review, and we appreciate the opportunity to clarify how tour departures work on Tourhub. We completely understand discovering that a departure status isn’t what you expected after paying a deposit is certainly disappointing and we want to ensure you have complete visibility over your booking.

Some of our partner operator tours require a minimum number of passengers before the operator marks the departure date as 'Guaranteed'. Until that threshold is met, the departure remains subject to a final confirmation by the tour operator.

We always strive for complete transparency, which is why departure statuses (whether 'Guaranteed' or 'Unconfirmed') are displayed alongside each departure date on our website prior to booking, as well as in your secure messaging portal. Because communication with our operator partners is recorded directly in your portal, our Post-Booking team can monitor your trip's status closely and keep you updated every step of the way.

If your travel dates are flexible, our team would be more than happy to help you switch to a guaranteed departure or explore alternative options with similar itineraries. Please reach out to our Post-Booking team via your messaging portal, or request a call back from our Enquiry team so we can assist you directly.

Warm regards
The Tourhub Team

Rated 5 out of 5 stars

I had a great experience booking…

I had a great experience booking through Tourhub. The booking process was quick and easy, and their team responded to my questions promptly. Their customer service was excellent, friendly, professional, and very helpful throughout the entire process.

A special thank you to Franco, who patiently and expertly explained the differences between the three tours that start in Madrid and end in Lisbon. He took the time to answer my questions, making it much easier for me to choose the itinerary that best suited my needs. Everything was handled efficiently, which made planning my trip stress-free.

I highly recommend TourHub and would definitely book with them again.

29 June 2026
Rated 4 out of 5 stars

Efficiency all the way!

Frequent reminders to complete pre-travel documents. Timely prompts to check in prior to flight. Frequent updates on flight status. All good to me! Thank you 😊!

30 June 2026
Rated 5 out of 5 stars

Absolutely wowed by your service

Absolutely wowed by your service. Tourhub offered me a better tour price on a Trafalgar tour than Trafalgar did. Quick replies from Tourhub even though we were communicating on different time zones. Many thanks and I'll definitely book a tour through you again!

1 July 2026

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