They are very helpful, polite and always prompt in responses to FAQ. They made me feel special whenever they are responding. That makes a difference. My first tour will be Nov.1-12. Hoping I will be l... See more
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About tourhub
Written by the company
Search, compare and safely book anything from a coach tour across the Cotswolds to a 4 day hike across the Himalayas!
Check out our reviews of our booking process and fantastic customer service here at tourhub!
Contact info
CBTC, Senghennydd Road, Cardiff, CF24 4AY, Cardiff, United Kingdom
- hello@tourhub.co
- tourhub.co
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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So far so good
So far so good. Trip isn't until next June but their communication and support has been great so far. I'm looking forward to a great experience.
Tour hub are the best
Tour hub are the best. Lots of tours. Easy to the find best itinerary. There is tours for everyone. Tour hub offer the best price. Easy to communicate with both tour hub and the tour companies.
Whenever I had an inquiry response time…
Whenever I had an inquiry response time was excellent.
Whenever I asked questions they replied…
Whenever I asked questions they replied back very promptly & answered every aspect of all questions.
All my questions were answered if I…
All my questions were answered if I didn't quite understand they were explained simply staff were helpful and friendly would definitely recommend. The booking process was easy and the response time was excellent.
I haven't been on my trip yet
I haven't been on my trip yet, so I will update my rating after I return, but so far, the representatives that have answered all mu questions have been great.
All the people that helped put the trip…
All the people that helped put the trip together were very good to work with.
Me and my husband had a vey good time…
Me and my husband had a vey good time with our 5 day tour . Places were very nice. Although the meals i prepaid for is I think is pricey. The tour guides and drivers were very friendly. I would recommend this company.
They answer all my questions I was…
They answer all my questions I was expecting more but very polite give me a clear answer of what I will receive it.
Our overall experience with Tourhub…
Our overall experience with Tourhub company and its staff is quite outstanding. All our inquiries and concerns were given quick resolution. Tourhub staff helped us with our pilgrimage tour and everything went well very well. Our next tour of Italy is again being handled by Tourhub. I must include my sincere appreciation of Jane’s assistance to us😁😁😁😁
Tour hub is easy to work with and is responsive to inquiries
Tour hub is easy to work with and has very good pricing. They quickly answered my question about the hotels the tour operator was likely to use at the start and end of the tour.
Happy daze with Tourhub
After a false start, where the operator confirmed a place on the tour I wanted then found that they had over booked and cancelled my booking. No fault of Tourhub. The Tourhub consultants worked wonders to find a similar tour that fitted into my tight time window. They were able to book another tour which I was very happy with. Well done Tourhub
NOT a guaranteed departure
If i had known it was NOT A GAURANTEED DEPARTURE probably would have not proceeded. Only saw it AFTER I paid deposit!

Reply from tourhub
I had a great experience booking…
I had a great experience booking through Tourhub. The booking process was quick and easy, and their team responded to my questions promptly. Their customer service was excellent, friendly, professional, and very helpful throughout the entire process.
A special thank you to Franco, who patiently and expertly explained the differences between the three tours that start in Madrid and end in Lisbon. He took the time to answer my questions, making it much easier for me to choose the itinerary that best suited my needs. Everything was handled efficiently, which made planning my trip stress-free.
I highly recommend TourHub and would definitely book with them again.
Efficiency all the way!
Frequent reminders to complete pre-travel documents. Timely prompts to check in prior to flight. Frequent updates on flight status. All good to me! Thank you 😊!
They answered all my questions promptly…
They answered all my questions promptly and the booking process was seamless
Great response time for questions
Great response time for questions. Very courteous and helpful responses. Couldn’t ask for better!
Absolutely wowed by your service
Absolutely wowed by your service. Tourhub offered me a better tour price on a Trafalgar tour than Trafalgar did. Quick replies from Tourhub even though we were communicating on different time zones. Many thanks and I'll definitely book a tour through you again!
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