To The Hour Reviews 

135
•
TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

Nice products, good service and quick response. Quality is good, deducing one star for quality vs. price. Unfortunate that they don't ship abroad.

Rated 5 out of 5 stars

Peli Case comes as expected. The Foam inserts are clean cut, with precision. Having a dual soft and hard insert works really well with accomodating rigid bracelets and more adjustable straps, this... See more

Company replied

Rated 5 out of 5 stars

I ordered one month ago one pelicase for my watches. It was expansive but the product was very very good indeed. After 2 weeks I decide to order 2 other cases but I forget that TTH was using... See more

Company replied

Rated 5 out of 5 stars

I always liked and appreciated Peli Cases but now I love them thanks To The Hour! Superb quality and attention to detail. Don’t waste your money on overpriced leather bounded watch boxes that look pr... See more

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Company details

Written by the company

Peli watch cases.


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4.4

Excellent

TrustScore 4.5 out of 5

135 reviews

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4.4

All reviews

(135)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good customer service

Very good customer service. They answered my questions so quick and I ended up placing the order the same day. Shipping from UK to Europe was pretty fast and took only a few days. I received the invoice for customs and tax a couple weeks later. Fedex customs service charges are higher than DHL but still not too bad. The peli cases and foam inserts are very well done. I would definitely recommend this company

19 August 2022
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Reply from To The Hour

Thank you for your kind words in your review. I'm glad you were happy with the customer service you received.

Rated 5 out of 5 stars

Great case and fantastic customer service

The Peli case is a fantastic product, and the fact it comes with ready made foam cut outs for my watch collection made this an easy purchase. Sure its not the cheapest case around, but when you factor in the guarantee, and the price of even a single watch, then the price looks better and better.
Unfortunately, my case came with 2 foam sections for the lower part of the case (the upper is slightly different) - then why 5 stars? All it took was a single email and Sarah arranged for collection of the incorrect foam, delivery of the new section - all sorted in a matter of days.
Any company can have a problem, but only a good one will jump into action, and sort the issue with the very minimum of inconvenience to its customers.

I recommend both the case and To the Hour.

19 August 2022
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Reply from To The Hour

Thanks for taking the time to go into so much depth in your review. I'm glad we were able to resolve your issue quickly and that you're happy with the service, sorry again for the initial issue.

Rated 5 out of 5 stars

Good use of excellent Pelicase

Good use of tried and trusted Pelicases.
Can’t go wrong with them.
To The Hour’s foam insert is far superior to Pick’n’Pluck foam, so that’s why I’ve given them five stars.
Not to mention super quick shipping and good packaging (more down to the fact that the case came in the original Pelicase packaging).

Expensive? Definitely. But To The Hour’s pricing is not much more than what you’d pay for the original Pelicase anyway, so you couldn’t blame them for being too dear.

The only problem with Pelicases and similar brands is that they suggest you’re carrying something expensive, so my advice is to camouflage the case with company logos that would imply the contents are worth less than the case (medical samples for example).

18 August 2022
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Reply from To The Hour

Thanks for taking the time to write us a review Robin, We're glad to hear you're satisfied with our products. That's a good tip for concealing watches.

Rated 5 out of 5 stars

First time buy from oversea.

First time buy from oversea.
Realy nice experience and prompt response.

Thank you so much.

9 August 2022
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Reply from To The Hour

Thanks for taking the time to leave a review. I'm glad you were happy with the product and the service.

Rated 5 out of 5 stars

Pleasant experience

I am pleased with the service I received. A few days after I placed an order, I received an email that they did not have in stock the color that I had selected and was given an option to wait for the color to be in stock or select a different color. That is about the only negative.

As soon as they processed my order and shipped it the items arrived in 4 days. Items were well packaged and the products are great. Thank you.

7 August 2022
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Reply from To The Hour

Thank you so much for taking the time to leave a review. I'm sorry again we didn't have the color you originally wanted in stock. Thanks for being understanding!

Rated 5 out of 5 stars

Delighted

Delighted with this, the quality is exceptional, just what I was looking for thanks

1 August 2022
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Reply from To The Hour

Thanks for taking the time to leave a review. Happy to hear you're happy with your new watch case.

Rated 5 out of 5 stars

Great product

Great product, great service! Purchase was shipped in one business day. There was some delay in delvery but it was due to FedEx, not the store.

5 July 2022
Rated 5 out of 5 stars

As advertised

Product arrived quickly as advertised. Combo Lock push button is a little "sticky" but I think will loosen up over time with use.

1 July 2022
Rated 5 out of 5 stars

Great service

Great service - item arrived on time, packaged well with no faults. Ideal 👍

27 June 2022
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Reply from To The Hour

Thanks for the review! Glad you are happy with your purchase.

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