Nice products, good service and quick response. Quality is good, deducing one star for quality vs. price. Unfortunate that they don't ship abroad.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Peli Case comes as expected. The Foam inserts are clean cut, with precision. Having a dual soft and hard insert works really well with accomodating rigid bracelets and more adjustable straps, this... See more
Company replied
I ordered one month ago one pelicase for my watches. It was expansive but the product was very very good indeed. After 2 weeks I decide to order 2 other cases but I forget that TTH was using... See more
Company replied
I always liked and appreciated Peli Cases but now I love them thanks To The Hour! Superb quality and attention to detail. Don’t waste your money on overpriced leather bounded watch boxes that look pr... See more
Company replied
Company details
Written by the company
Peli watch cases.
Contact info
United Kingdom
- hello@tothehour.com
- tothehour.com
4.4
Excellent
135 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality products and quick delivery.
3 August 2023
Reply from To The Hour
Happy to hear you're pleased with the product and service offered!
Beyond my expectations
Beyond my expectations, quality of the case and foam is top notch, feel much better now my watches have high quality protection, at a not too crazy price.
26 July 2023
Reply from To The Hour
Glad to hear you're pleased! If you need any help in the future don't hesitate to get in touch.
Fantastic as usual great quality and…
Fantastic as usual great quality and fast delivery very happy customer tyvm
18 July 2023
Reply from To The Hour
Thanks for taking the time to review, we're happy to hear you're pleased with your order.
Reply from To The Hour
Thanks James, let us know if we can help in the future.
Reply from To The Hour
Thanks Ben! Let us know if we can help again.
Reply from To The Hour
Great to hear, thanks Max!
Good products
Good products, could have more “to the hour” leaflets describing the product. 1 star because Poor response on email and social media as well as available colour options doesn’t seem up to date on website.
27 April 2023
Reply from To The Hour
We apologies for the issues you've found with our response. We can see that we did email you on 2nd May to let you know about your colour choice, but we can't seem to trace a social media contact for you, so apologies if that was missed.
In terms of colour availability, we no longer offer the coloured cases online. Customers may request a coloured case in the order notes and if stock is available, the request will be fulfilled - hope that clears up any confusion!
We always aim to offer customers a response within 48 hours, but please bear in mind that our office hours are Monday-Friday 08:30-16:30 and with there being several Bank Holidays recently, we appreciate that our communication may not have been as prompt as usual. Please rest assured that we will take this feedback onboard.
Ordered my item over 2 weeks ago and I…
Ordered my item over 2 weeks ago and I haven’t received my item!
Edit: placed my order, received confirmation of my order and took my money. No communication for a week. Only responded when I got in contact with them. Just be cautious.
6 May 2023
Reply from To The Hour
Hi Jack,
Sorry to hear that you're unhappy with the communication. You originally emailed us on a Sunday and we replied the next day on Monday explaining there had been a stock issue and apologised for that. The case was to be dispatched on Friday that week. Please bear in mind that our office is only open Monday-Friday during normal business hours, so we are unable to respond to messages over the weekend.
We do apologise that you weren't informed sooner of the stock issue, this was an issue on our end and we tried to keep up communication from that point.
We are sorry to hear you won't be using us again, but would like to assure you that it is rare for us to have stock issues and we are sorry you were affected. If there is anything else we can do to help, please let us know.
Absolutely Class
Absolutely Class. 10/10 service. The peli case goes without saying is amazing but the watch setting of the case is Wowza.
24 April 2023
Reply from To The Hour
Thanks Richie, glad to hear you're happy with the case.
Arrived super quick
Arrived super quick - will be back again when I need another one!.
17 March 2023
Unprompted review
Reply from To The Hour
Thanks Kevin, let us know if we can help you when ordering again!
I N C R E D I B L E ! 10/10
I always liked and appreciated Peli Cases but now I love them thanks To The Hour! Superb quality and attention to detail. Don’t waste your money on overpriced leather bounded watch boxes that look pretty. An Elements To The Hour Case not only looks cool, tool and professional, it’ll protect your watches for several lifetimes!
It’s the last watch case / box you’ll ever need and the last one you’ll ever want! Your only regret is that you didn’t discover To The Hour sooner! 10/10
19 March 2023
Reply from To The Hour
Thanks for the kind words Jack! We are glad you like the products. If you need a hand with anything else just drop us a message.
Reply from To The Hour
Thanks Aldo!
Reply from To The Hour
Thanks Philip, if you need any further help in the future, do let us know!
Really great and thoughtfully designed…
Really great and thoughtfully designed products
2 December 2022
Reply from To The Hour
Thanks! We are glad to hear you're pleased with your product.
Sturdy watch case!
This Case is impressive, can hold 21 watches with double pads that makes things much easier. I personally use all the soft pads since they are easier to put on and take out.
Level of protection for the watches is exceptional and very well finished. I wish it could have been a bit cheaper, but you get also what you pay.
I did quite a bit of search and this one checked all the boxes regarding quality, size and level of protection for the watches.
9 December 2022
Reply from To The Hour
Thanks for the review Jose! We're really happy to hear you are happy with our new watch case.
Great products and customer service!!!
The products are of a top quality, defintely some of the very best watch cases! On top, customer service is excellent, so I couldn't be more pleased!
25 November 2022
Reply from To The Hour
Thanks for taking the time to leave a review, we really appreciate it. I'm glad you were happy with your new watch case and the customer service you received.
AMAZING QUALITY
I ordered one month ago one pelicase for my watches. It was expansive but the product was very very good indeed.
After 2 weeks I decide to order 2 other cases but I forget that TTH was using unfortunately Fedex.
As usual, I never receive my order (very frequent with them) and finally TTH give me back my money quickly.
Disappointed not to obtain my cases but as we say in french : "c est la vie"
If Fedex is working well in your country dont hesitate to buy your products at TTH... amazing quality trust me.
5 December 2022
Reply from To The Hour
Thanks for taking the time to leave a review. I'm sorry about the issues you had with FedEx.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.