From start to finish, Torqen was helpful, full of information, gave me options and advice in regards to the kit I wanted. Communication was quick, precise and I knew exactly where I stood at a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I work on my own garage in europe and some parts that i need for costumers car i buy here the only one who responde for every solution or help you whith what they can is at TORQEN im very happy whith... See more
Paid on 24 March. Chased multiple times. Mostly ignored. On Monday, I was told the item had been restocked and was being shipped that day. Since then: no tracking, no proof of postage, no parce... See more
Company replied
As always super helpful! I’m trying to locate small Ancillary parts for a bumper conversion and they have been responsive and helpful, taking time out to video parts and locations etc!! Great team!!!... See more
Company details
Information provided by various external sources
TORQEN offers the most comprehensive selection of Japanese performance parts and mods in the UK. Our aim is to provide unrivalled customer service, while continuing to build an ever-growing collection of performance car parts.
Contact info
Unit 3 Quarry Court, Quarry Road, LU7 9GW, Pitstone, United Kingdom
- support@torqen.uk
- torqen.uk
4.5
Excellent
592 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They don't deliver, ever,
Ive ordered a few parts from this company and nothing gets delivered, ever.
Just total silence as days turn into weeks and weeks turn into months, Spring turns into Summer.
Customer service? You're having a laugh.
1 December 2023
Unprompted review
Good support
Good support, helped me out with order and package was good. 10/10 would recommend.
26 January 2024
Part was damaged
23 January 2024
Great place
Great place the people there are very nice. Always ready to help. Car parts i need are alway there when i need them
19 January 2024
370z Nismo All I can say is your website is very…
All I can say is your website is very clear from placing the order to receive the order. Very fast and product in very good condition.
18 January 2024
Helpfulness
I’ve been using Torqen off and on for 5 years or so. Initially I purchased parts for a 350z and over the last few years a G37 convertible.
I cannot praise their helpfulness enough. Whether it’s pre purchase advice or post purchase problem solving they are always there to help.
On my recent purchase of a Revel V2 analogue oil temperature guage, once again, they contacted the American manufacturer to solve a query that I had, prior to fitting.
Very nice people. Absolutely, first class!
23 January 2024
Unprompted review
Helpful and super quick delivery.
5 January 2024
Excellent service if you need Z parts
Finally decided to give in to my mid-life crisis and got myself a 350z roadster that needed some tidying up. Torqen have been brilliant at sourcing the interior parts I've needed to restore the interior, so highly recommend for any fellow Nissan Z heads :)
30 October 2023
Unprompted review
Great company to work with
Great company to work with. Fast and easy checkout, and shipping was even better!
14 December 2023
Great service
Easy ordering, paired with very fast delivery during the festive period, with a quality product. Couldn’t be happier.
28 December 2023
Doesn’t hsve the item In stock
Doesn’t hsve the item In stock , advertises pictures of wrong item , its like ordering a pizza , waiting for them to get it from Japan and 2 weeks later u get a burger , do yourself a favor , find your manufacturer closest location on Google , speak to parts , make ur life easy!
4 August 2023
Unprompted review
Fifteen52 Tarmac wheels
Ordered a set of wheels, exteremely fast delivery coming from America to the UK. Very helpfull would highly recommend, very friendly.
4 September 2023
Unprompted review
Reply from TORQEN
Dear William,
We're incredibly grateful for your review and are thrilled to know that your experience with the delivery of the wheels from America to the UK was a positive one. Speed and efficiency in delivery are priorities for us, and it's fantastic to hear that we met your expectations. Thank you for acknowledging the helpfulness and friendliness of our team; such feedback is immensely valuable to us. We're delighted to have your recommendation and look forward to serving you again.
Warm regards,
The Customer Service Team at TORQEN
Amazing staff fast to reply and help
Amazing staff fast to reply and help, got stuck with some engine components and they got them packaged up and sent out the same da. Nice and easy to get hold of the staff
17 December 2023
Unprompted review
Reply from TORQEN
Dear Haz,
Thank you ever so much for your kind review. We're absolutely delighted to hear that you found our team to be responsive and helpful, particularly with your engine components. It's a priority for us to ensure smooth and efficient service, and it's wonderful to know we were able to dispatch your items swiftly. Your feedback about our team's accessibility is greatly appreciated as well. We look forward to assisting you again in the future!
Warm regards,
The Customer Service Team at TORQEN
Ordered a replacement wing for my 350z…
Ordered a replacement wing for my 350z and the team got it too me asap! So helpful and will definitely use them again!
For any of your specialist needs give them a look!
1 November 2023
Unprompted review
Reply from TORQEN
Dear Aidan,
Thank you for taking the time to leave such a positive review. We're thrilled to hear that your experience with the replacement wing for your 350z was a great one and that you found our team to be helpful and efficient. It's fantastic to know that we were able to meet your specialist needs promptly. Your recommendation is highly appreciated and we eagerly look forward to assisting you again in the future.
Best wishes,
The Customer Service Team at TORQEN
Wouldn’t go anywhere else!
I’ve used torqen a number of times now for my 350z parts and I won’t be going anywhere else… they have a massive selection of high quality upgrades and original OEM parts. The customer service is brilliant and the communication is very reassuring IF the parts take a little while to be shipped from abroad. Thank you very much to all the team @ torqen & Merry Christmas!!
27 November 2023
Reply from TORQEN
Dear James,
We're immensely grateful for your loyal patronage and your wonderful feedback. It's heartening to know that our selection of high-quality upgrades and OEM parts for your 350z consistently meets your needs. Our team is dedicated to providing excellent customer service, and we're glad that our communication has been reassuring, especially when there are shipping delays from abroad.
Thank you for your kind words and the festive greetings! We wish you a Merry Christmas as well and look forward to continuing to serve you in the future.
Warm regards,
The Customer Service Team at TORQEN
if you have any kind of z torqen are the best for any kind of parts
torqen are great if you have any kind of fairlady z they have every part you could ever want - i myself struggled so hard to find parts for my 240z and after speaking with Coz and the torqen team, they were able to help me get everything i need. they have now also opened a whole 240z section which i’m so glad about as finding 240 parts in the uk is so hard nowadays, couldn’t recommend these guys more thank you guys so much and if you’d like to see me install the parts i got from torqen head over to the inz4in youtube channel ❤️
21 December 2023
Unprompted review
Reply from TORQEN
Thank you for your enthusiastic review and recommendation. It's fantastic to hear that we could assist you in finding parts for your 240z, a task we know can be quite challenging. We're delighted that our new 240z section has made this process easier for you and other Fairlady Z enthusiasts in the UK.
It's wonderful to hear about your experience with Coz and the rest of our team, and we're thrilled that we could meet your needs effectively. Also, thank you for mentioning your YouTube channel, inz4in. It's always exciting to see our products in action, and we look forward to checking out how you've installed the parts from TORQEN.
We appreciate your support and are here for any further assistance you may need.
Best wishes,
The Customer Service Team at TORQEN
They always are willing to go above and…
They always are willing to go above and beyond for their customers I’m really thankful to have such a great company helping me with parts and questions whenever I need them.
13 December 2023
Unprompted review
Reply from TORQEN
Dear Matthew,
We are truly grateful for your kind words and positive review. It's heartening to hear that you value our commitment to going above and beyond in assisting our customers.
Your appreciation for our efforts in helping you with parts and answering your questions means a great deal to us. We strive to be a reliable and helpful resource for all your automotive needs, and it's wonderful to know we're achieving this with you.
Thank you for choosing TORQEN, and we look forward to continuing to provide you with the high level of service and support you've experienced.
Warm regards,
The Customer Service Team at TORQEN
Cancelled the order but no money back
Ordered some part for a 350z after 3 months they cancelled the order and i have been trying to get mij money back foor the past 6 months
Every time i call they wont anser the phone and they wont anser there email or whatsapp
12 December 2023
Unprompted review
Wrong item and Ripped off
They sent the wrong item. So I returned it and was promised a refund which never came.
5 weeks later had to raise a payment dispute with bank to get the money back.
Won't be using them again.
Ripped off because I ordered a £126 Rocket Bunny part. But was sent a BMW E46 part (different size shape and mounting) that go for £8 on eBay.
21 November 2023
Unprompted review
Reply from TORQEN
Dear Tom,
Thank you for your review. We understand your concern about the cost of the genuine Rocket Bunny part you purchased. It's not uncommon for customers to find alternative, lower-priced items online, like the ones on eBay you mentioned. However, these are often counterfeit products that don't match the quality, fitment or safety standards of their genuine counterparts.
At TORQEN, we take pride in offering only authentic products directly from manufacturers like Tra Kyoto in Japan. While we recognise that genuine parts come with a higher price tag, this is reflective of their assured quality, reliability and compliance with safety standards. It’s our belief that investing in genuine parts is ultimately more cost-effective in the long run, avoiding the potential pitfalls and safety issues associated with counterfeit items. Please be assured that the part number 17020313 you received was sourced directly from Tra Kyoto, the authentic manufacturer of Rocket Bunny products. We encourage you to verify its authenticity directly with Tra Kyoto if you have any doubts.
We regret that the situation led to your dissatisfaction and the need to involve your bank. We are taking your feedback seriously and are working on improving our processes to enhance our customer service.
We appreciate your business and hope to have the chance to better serve you in the future, providing the quality and genuine parts that are integral to TORQEN's ethos.
Warm regards,
The Customer Service Team at TORQEN
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.