What made my experience so positive was I was emailing someone who works there and in typical old lady fashion, I can't find the email or his name but he was really nice, friendly and very helpful. N... See more
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Review summary
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I was fairly impressed with this website. Item I received was EXACTLY like the picture and worked exactly as described. Shipping was Canada Post, that's the only thing I would change but otherwise the... See more
Unlike most 'AI Assistants' this one was actually really helpful. I'm fairly confident I ended up speaking with a real person (Lisa) halfway through - but regardless - I was very impressed. She hooked... See more
You processed my order flawlessly. It was delivered on time to the correct address. When I ordered this product, (my third 'LITL 1' vape with an extra mouthpiece), your order dept. included the extr... See more
Company details
The TVape Advantage: Selection, Support, and Quality
Written by the company
- At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.
Contact info
17-11 Progress Ave, M1P 4S7, Scarborough, Canada
- +1 855-234-8273
- cs@tvape.com
- torontovaporizer.ca
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great Customer Service
Great Customer Service, always kind and helpful and try to resolve every issue as quickly as possible. Will definitely be a returning customer!!
30 June 2026
Unprompted review
Amazing Lil Product.
Everything about it was Perfect! From Order to Delivery, very helpful and on time.
15 June 2026
Excellent customer service
Excellent customer service. They stand behind their products
26 June 2026
Unprompted review
Decent shipping time shorter then said…
Decent shipping time shorter then said and it also came not broken like other reviews say they do and it’s a very good e rig for the price compared to other even at 300 is better then most
13 June 2026
It's all good.
13 June 2026
The truth
The truth, very good work from the team, this, very accessible.
They have the products you need and more than anything, they are very understandable. I really recommend this store 100%.
12 June 2026
Sent me defective vape
21 May 2026
Reply from TVape
Hi Marcus,
We're sorry to hear about your experience.
We'd like to clarify that we've already reached out to you several times and have approved your warranty replacement. We're currently just waiting for your reply to our email with the requested information so that we can arrange and ship your replacement as quickly as possible.
Please check your inbox (and your spam/junk folder, just in case) and respond to our latest email. As soon as we receive the requested details, we'll be happy to proceed with your replacement.
We look forward to resolving this for you as quickly as possible.
Kind regards,
TVape Team
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