TorGuard Reviews 3,732

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers had a great experience with this company. Many customers consistently praise the service as reliable and transparent, often highlighting its effectiveness in providing protection and working without issues. People appreciate the product's continuous updates and new services, finding it easy to download, use, and convenient for travel. The company is often described as delivering on its promises, with many users reporting years of use without issues. However, some customers also noted dissatisfaction with customer service, citing slow response times, lack of live chat, and unhelpful or conflicting information. A few other people also felt that certain products, like residential IPs, did not work as advertised, leading to issues with blacklisted data centers and inability to access streaming or banking sites. There were also instances where accounts were suspended without notification or clear explanation, and some users experienced difficulties with website functionality.

What people talk about most

Service

Reviewers mention positive feedback about service, with many customers reporting no issues over several years... See more

User experience

Consumers find the user experience to be positive, describing it as fast, reliable, and easy to use, with... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers praising the support as... See more

Product

Users describe positive interactions with the product, with many reviewers calling it "rock solid" and the... See more

Website

Clients share ambiguous opinions on the website, with some finding the site and tool access easy from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Provides the protection we need. Living in Canada, Torguard provides protection around the world. Strongly suggest this product. As a Canadian, the exchange rate is a little cum... See more

Rated 5 out of 5 stars

TorGuard has been reliable and transparent for the past 10 years. In that time their prices haven't gone up, but they have offered many new services and updated their products regularly. They are seri... See more

Rated 5 out of 5 stars

Despite my issue not being the fault on TorGuard, they bent over backwards to assist me to eventually to guide me to find a solution, something my ISP would not do. (Despite it being their fault) T... See more


Company details

  1. VPN Service

Written by the company

TorGuard VPN is one of the fastest VPN services around, our service provides you with rock solid stability and a high level of security which goes far beyond regular VPN services to help protect your data. Our software is highly configurable yet simple to use and caters for both advanced and beginner users. We offer various stealth options to help you get out highly filtered networks and countries.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

I decided not to do a charge back last…

I decided not to do a charge back last time. I removed my card information - that I never approved for automatic billing at any point - so we can let out relationship lapse.

I have no complaints about the service, but you would have more trust from your clientele if you didn't retain credit card information and auto-renew without permission. You legitimately ruined me as a fan for your business.

30 March 2024
Rated 2 out of 5 stars

subpar vpn

Speeds were in consistent, customer service is very subpar over the last 5 years I used this crap. Don't get my started on the torguard browser extension .. outdated no updates since about 2 years ago..

29 March 2024
Rated 5 out of 5 stars

Great service and product

I have been using TorGuard for years now and every time I've had to contact them for any technical problem, they have immediately been there to help me resolve the issue. Aside from a few problems over the years that I've needed help and advice on, their service works great and is fast. I highly recommend them.

14 March 2024
Rated 5 out of 5 stars

This VPN I highly recommend

This VPN I highly recommend, my phone hasn’t been hacked in to sense I’ve purchased it, No Ads either and I feel protected and Torguard addresses any issues you may have fast , as soon as you need help you get help after contacting them immediately. Thanks you for your service you provide.

14 March 2024
Rated 5 out of 5 stars

Love it!

i’ve been using this service for a long time. And know what? Stability, speed, performance. But the most important is support - just great!

20 March 2024

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