Return customer here. For yet another year I received super service from start to finish. From very fast and efficient communication regarding the requested by me delivery of the vehicle all th... See more
Company replied
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I have used Toprent at Plovdiv many times and not had any problems. There is a charge of 24€ added for cleaning which I have noticed recently, I think that is excessive and should be part of the r... See more
Company replied
Overall the service was good. Car well prepared and in good conditions, not too old and without any issue. The staff was kind and knowledgeable. All the questions asked in advance had been answered q... See more
Company replied
Car was new and enjoyable. Only problem was getting the car since at 01:30 was one person at duty and we was waiting for a hour to sign the contract.
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
улица Продан Таракчиев, 1528, София, Област София, Bulgaria
- +359890170170
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
Great service
The car was brand new, great fast service, will use it again.
27 March 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Bogdanov,
Your kind review made our day. Thanks for the 5 stars!
Best regards,
Top Rent A Car
Very disappointed with the company's…
Very disappointed with the company's policies and expertise.
First of all, the deposit is supposed to be a one-time fee, no matter how long the rental term is. Every rental of 20 days or more must be secured with an additional deposit. The first deposit is not released straight away but in a couple of days 24-48hrs.
Second - Usually in Varna, Bulgaria during winter is off peak, but the price has doubled when asked to extend my rental which was explained as a season.
Last but not least as my plans had completely changed I had to cancel. So I did it 10 days before the end of my rental which caused a fee of 3 days' rental + 20%.
Also for some reason, I had been charged 45€ for some extra things, but they couldn't explain what exactly; furthermore, I haven't received any document with all the costs and expenses in total and what exact amount should I receive.
I've been a regular customer with Top Rent a Car but probably this will be my last interaction with.
26 March 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not fully meet your expectations, and we would like to clarify the points you’ve raised.
Regarding the deposit, please note that it is a standard practice among car rental companies to require a reauthorization after the 25th day from the initial preauthorization. This is due to the period during which the amount remains blocked, which is determined by banking institutions rather than the rental company. The initial deposit is typically released within 24–48 hours, depending on your bank’s processing times.
Concerning pricing, our rates are monitored and updated ежедневно based on vehicle availability and demand. While winter is generally considered an off-peak season in Varna, prices can still fluctuate depending on current market conditions and fleet availability at the time of extension.
With regard to early return, as outlined in the rental agreement, an early return fee is applied. The remaining balance is refunded within the next working days after the contract is closed.
We truly value your loyalty as a returning customer and regret that this experience has affected your impression of us. We hope to have the opportunity to restore your trust in the future.
Best regards,
Top Rent A Car
I always use Top Rent a Car
I always use Top Rent a Car in Bulgaria.
The staff, both picking up and dropping off the car, are excellent. Always courteous and helpful.
I will continue to use this company.
25 March 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Excellent
Every single time when rent a car from top rent a car is amazing. Staff is very professional and polite. The cars are in top conditions. Very quick process at Plovdiv Airport. See you in 4 weeks again. Big Thank you 🙏
24 March 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Hristo,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
I’m a vip customer with top rent a car…
I’m a vip customer with top rent a car and using this company every time I visit Bulgaria. Cars are brand new and never had any issues. All of their staff are professional, knowledgeable and helpful, greeting you with a smile on their faces. HIGHLY RECOMMEND. Also their prices are one of the best if not best in the country.
Thank you and see you soon
13 March 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Minchev,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
The Hyundai I20 is a great car
The Hyundai I20 is a great car, it only had 4000 km on it. It is automatic and has enough power and is fuel efficient. The service from Top rent a car is good very friendly.
22 March 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
Excellent service
Excellent service. A sporty car and modern design. On the road the car performs really well, especially in city driving. It's compact and perfect to tight streets and parking spaces. Fuel efficiency was another big plus.
The rental process itself was smooth and the car was clean and well maintained.
15 March 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Nice and well maintained car
Nice and well maintained car. Very good service at the arrival and departure. I really recommend it.
11 March 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Moutsaras,
Thank you for the fantastic review. We're happy to have served you well!
Best regards,
Top Rent A Car
The vehicle was fine
The vehicle was fine, but the service quality was terrible. The vehicle pickup process was a complete nightmare.
9 March 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Andrzejewski,
Thank you for sharing your feedback! We're glad you chose our services and appreciate your review. If there's anything specific you think we can improve, please feel free to reach out to us directly, using our e-mail adress: customer.service@toprentacar.bg. We always strive to enhance our customers' experiences and look forward to serving you again in the future.
Best regards,
Top Rent A Car
All handled smoothly with no problems
3 March 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Evans,
Thank you for your support and the 5-star review. We're here for you anytime!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Destounis,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
Good driving experience
Car was clean, well maintained and we also got the children seats preinstalled as requested. Overall a good company and a good car !
8 March 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Sophocleous,
Thank you for your support and the 5-star review. We're here for you anytime!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We appreciate your 5-star rating. Your satisfaction is our greatest reward!
Best regards,
Top Rent A Car
Top Car rental 5 stars
The car was ready, clean and was of a high standard on pickup. We did have a very small problem with the car where the splash guard came loose. I contacted the office and the office was very supportive and sent me locations of auto services in my area where I could get this sorted. The payment I make at the auto service was fully refunded by the company. I would recommend this company for there very professional approach.
2 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thanks for the wonderful feedback! We're glad you had a great experience.
Best regards,
Top Rent A Car
Great company for your rent a car needs…
Great company for your rent a car needs in Bulgaria. Nice people to do business with. I highly recommend Top Rent a car.
1 March 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Fantastic and super service
Fantastic and super service! Fast friendly and efficient!
28 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We're so happy to know you enjoyed our service. Thank you for the 5 stars!
Best regards,
Top Rent A Car
Christopher Iliev was a pleasure to…
Christopher Iliev was a pleasure to deal with :)
28 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Toshev,
We're grateful for your 5-star rating. It was a pleasure serving you!
Best regards,
Top Rent A Car
I wait two hours to pick up the car…
I wait two hours to pick up the car that is long time
23 February 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Kokudev,
We sincerely apologize that you felt you had to wait two hours to receive your vehicle.
According to our system records, we received a call for our shuttle service at 13:47 on the day of pickup, and the vehicle was delivered at 14:57, approximately one hour later. That said, we completely understand that any waiting time, especially after traveling, can feel long and frustrating, and we are sorry for the inconvenience this may have caused.
Please also accept our apologies for any delay related to the shuttle service. We are continuously working to improve and optimize our processes, both for shuttle coordination and for vehicle pick-up and drop-off procedures, in order to minimize waiting times and provide a smoother, more efficient experience for our customers.
We truly appreciate your feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to serve you again and provide you with a much faster and more seamless experience next time.
Best regards,
Top Rent A Car
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