The company offered online check in, which sped up the pick up process. The car was as booked (Huynday Tucson), a 2025 model in decent condition with all previous body marks clearly flagged in adv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great experience with Top Rent A Car, brand new car in great condition with only 4k on the clock. Seamless collection and drop off process, car checked within minutes and Credit Card unblocked immed... See more
Company replied
Excellent experience with Top Rent A Car throughout, from Sofia to Ruse. I had exactly the car I booked with only a few thousands km. Courteous and efficient staff, in Sofia and Ruse. I appreciated th... See more
Company replied
I use these on a regular basis, because of their efficiency and reliability. Never any hassles, always honest and polite. They may seem to not be the cheapest...but after having used other companie... See more
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
Airports: Sofia T1, Sofia T2, Plovdiv, Varna, Bourgas, Downtown offices: Sofia, Varna, Bourgas, Sunny Beach, Golden Sands, Sozopol, Obzor, Deliveries all over the Country, Bulgaria
- +35970089050
- customer.service@toprentacar.bg
- toprentacar.bg
4.4
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The beat service in the country!!
The beat service in the country!!! Will recommend always!!!
26 June 2026
Unprompted review
Professional and helpful staff
Professional and helpful staff, a nice new car!
10 July 2026
Unprompted review
Decent car
Decent car. Only remark: we rented the car on Booking.com which gave us the wrong address to collect the car, making us walk 20 minutes to the correct address.
8 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Loocke,
Thank you for taking the time to share your feedback and for your positive rating. We are pleased to hear that you were satisfied with the car and your rental experience with us.
We are sorry for the inconvenience caused by the incorrect collection address provided through Booking.com. Unfortunately, third-party platforms sometimes display outdated or incorrect information, which is outside of our direct control. We always recommend checking the official rental details and confirmation documents to ensure a smooth pick-up process.
We appreciate your understanding and are glad that, despite this inconvenience, your overall experience with our vehicle and service was a positive one. Your feedback is valuable to us, and we will continue working with our partners to help prevent similar situations in the future.
We look forward to welcoming you again and providing you with an even better experience.
Best regards,
Top Rent A Car
Unsafe Vehicle and Poor Customer Service
Absolutely shocking experience with Top Rent A Car.
The vehicle we were given was clearly not roadworthy and did not feel safe to drive. There was a constant knocking noise coming from the car, indicating that something was worn or damaged. After approximately 80 km on the motorway, the entire vehicle started vibrating badly, making the journey uncomfortable and, more importantly, unsafe.
Concerned for our safety, we drove straight to the head office and requested an immediate replacement vehicle. Instead of taking our concerns seriously, staff seemed more interested in proving us wrong. They spent a long time inspecting and testing the car while repeatedly insisting that nothing was wrong with it, despite the obvious issues we experienced while driving.
The whole process was a complete waste of time and caused us to miss another appointment we had scheduled. When customers report safety concerns, the correct response is to prioritise their safety, not argue with them and delay them for as long as possible.
What makes this even worse is that we were expected to continue our journey in a vehicle that we genuinely did not trust. A rental company should never put customers in a position where they feel unsafe behind the wheel.
Based on our experience, Top Rent A Car failed both in vehicle maintenance and customer service. I would strongly advise anyone renting from them to thoroughly inspect their vehicle before leaving and think twice before trusting that reported safety concerns will be taken seriously.
9 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Dangubich,
Thank you for taking the time to share your feedback with us.
We are truly sorry to learn that your experience with Top Rent A Car did not meet your expectations and left you with such a negative impression.
We would like to emphasize that one of our highest priorities is to provide vehicles that are technically sound, properly maintained, and safe for our customers to drive. We would like to assure you that an internal inspection process has already been initiated. This will allow us to thoroughly review the circumstances and identify any areas where we can further improve our procedures and service.
Regarding the assistance you received from our colleagues, we would like to stress that all of our employees are trained to assess every situation objectively and to provide the most effective assistance possible. Under the circumstances, our team made every effort to inspect the vehicle as thoroughly as possible in order to determine whether it was safe to operate.
That said, we are genuinely sorry to hear that you were left with a negative impression of our service. Please be assured that it has never been our intention to dismiss or challenge our customers' concerns. On the contrary, we strive to treat every concern with the attention it deserves and to find the most appropriate solution in each situation.
With regard to the replacement vehicle, we would like to clarify that during periods of very high fleet occupancy there may unfortunately be occasions when an immediate replacement is not available. Nevertheless, we always remain committed to exploring every possible option to assist our customers as effectively as we can.
Once again, thank you for bringing this matter to our attention. We sincerely hope that, despite this experience, you will give us the opportunity to serve you again in the future and provide the level of service that you rightfully expect and deserve.
Best Regards,
Top Rent A Car
€700 unfair charge for "lost documents" – They fight dirty, but you can win
I rented a car from Top Rent a Car in Sofia. Upon return, they charged me €700 for supposedly missing documents (registration, insurance, technical inspection + downtime).
The reality:
They never properly handed over the insurance policy and technical inspection documents in the first place.
The apartment with the documents was 150 km away and I was the only one with keys (flying back to the Netherlands with family).
They charged €100 for a technical inspection sticker that was abolished in January 2026.
They charged €300 for a simple declaration that officially costs around €35.
The €200 "downtime" fee was fake — the exact same car was available for rent the next day.
They refused a reasonable settlement (I offered €150, which is in line with what companies like Hertz charge) and went straight for the maximum penalty.
How I fought back and won:
I kept every email and document.
I wrote a very detailed, factual response to ING’s chargeback request, directly rebutting their misleading claims point by point.
I attached strong evidence (including that the car was available the next day).
ING upheld the chargeback and refunded the full €700.
Advice if you have problems with them:
Document everything from the start (photos of the car and documents at pickup).
Never sign anything at return if you disagree.
If they charge you unfairly, immediately open a chargeback with your bank/credit card and provide a clear, structured response with evidence.
Be persistent — they rely on people giving up.
This company uses hidden, disproportionate penalties and aggressive tactics when you push back. Be extremely careful and document every step.
Response on 10-07-2026
Dear Top Rent a Car Team,
The chargeback has been upheld by my bank and the €700 has been refunded. I consider the matter closed.
I am not defaming your company. However, continuing to defend a €700 charge for documents — when the actual cost of issuing duplicates is approximately €35 and a reasonable administrative fee would be around €150 — is misleading and damages your own reputation.
I will continue to share my experience based on the facts.
Regards,
Miro
9 May 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Miro,
We have noticed that you have published multiple reviews containing virtually identical content across different platforms. While we fully respect every customer's right to share their experience, repeatedly posting the same allegations appears intended to damage our company's reputation rather than provide an objective account of the rental.
For the sake of transparency, we would like to clarify several important facts.
The rental vehicle was returned without the original vehicle documentation required by law. Regardless of how this occurred, the responsibility for returning the vehicle together with all documents rests with the renter under the rental agreement. No member of our staff is responsible for documents being left 150 km away after the rental had already ended. Until the complete documentation was recovered or officially replaced, the vehicle could not legally be rented to another customer.
Your statement that the vehicle was available for rent the following day does not prove that there was no operational loss. A vehicle may become available only after the missing documentation issue has been resolved. Operational downtime is not determined solely by the online availability calendar but by the period during which the vehicle cannot legally and operationally be placed into service.
Regarding the replacement costs, they are not limited to the government administrative fees alone. Replacing missing vehicle documents involves administrative processing, staff time, communication with the relevant authorities, internal handling, document preparation, and the temporary removal of the vehicle from operation. The contractual charges reflect the overall cost of this process, not merely the state-issued fee for a replacement document.
Your reference to the former technical inspection sticker is also misleading. The applicable charge concerns the replacement of the required vehicle documentation and the administrative procedures arising from its loss, not merely the physical value of any individual document or sticker.
You also state that you "won" your chargeback. This is inaccurate. At this stage, we have not received any final decision confirming that the dispute has been resolved in your favour. It is standard banking procedure for many card issuers to issue a temporary credit to the cardholder while the investigation is ongoing. Such temporary reimbursement should not be presented publicly as a final ruling.
Throughout this matter, we remained open to communication and handled the case in accordance with the signed rental agreement and our standard procedures, which apply equally to every customer. The charges were not arbitrary or hidden; they arise directly from the contractual obligations accepted at the commencement of the rental.
We remain confident in our position and will continue cooperating with the payment provider throughout the dispute process. We respectfully ask that any future public statements accurately reflect the current status of the case rather than present assumptions or provisional banking procedures as established facts.
Best Regards,
Top Rent A Car
Great car
Great car, loved driving it. I'll book something similar again very soon.
7 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Panayotov,
We're delighted to know you had a great experience. Thanks for the good review!
Best regards,
Top Rent A Car
The rental was perfect
The rental was perfect. It was great value for money, the added cost for crossing the border was clearly communicated, the staff at the counter was courteous. Both picking up and returning the car were quick and easy.
I am glad I finally had a chance to rent with this company and confirm for myself the reviews I had read, as it is rare to find a rental company that does things right and treats the customer with respect.
4 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Petar,
Thank you for the fantastic review. We're happy to have served you well!
Best regards,
Top Rent A Car
Everything was perfect
Everything was perfect, both the car and the service from the staff.
7 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Servet,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
Excellent service
The whole process of hiring the car was very easy and smooth. I was especially impressed when a member of staff called to ask if I would like to collect the car from their office instead of the airport, as this meant I would receive a refund for the airport collection fee. It was a thoughtful gesture that saved me money, and the customer service throughout was excellent.
22 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Dimitrov,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
Great experience with Top rent
Great experience with Top rent
Car was excellent
Staff and service was excellent
7 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Eshel,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
Excellent service staff very helpful…
Excellent service staff very helpful and friendly.Used them a number of times
6 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. McQueen,
We're grateful for your kind words. Thanks for the 5-star rating!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Staykov,
We're happy to hear you had a great experience. Thanks for the 5 stars!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Semionov,
Thank you for your support and the 5-star review. We're here for you anytime!
Best regards,
Top Rent A Car
Good overall service
5 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for the fantastic feedback. We're glad you enjoyed our service!
Best regards,
Top Rent A Car
Service provided
Service provided, easiness of booking a car and receiving it, quality of the vehicle, attitude of the staff - all was top!
5 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Gvaramia,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Great service from start to finish
Great service from start to finish. There was a bit of a line to pick up the car (30+ minute wait) at the Sofia Airport location so prepare yourself if you’re in a rush.
They should have more than 4 counters/staff to handle busy pickup times. Staff were friendly, helpful, and thorough. The car was everything we expected and great value for money.
6 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear James,
Thank you for your kind review and for choosing Top Rent A Car!
We're delighted to hear that you were happy with our service, our team, and the vehicle provided.
We also appreciate your feedback regarding the waiting time at our Sofia Airport office. We are actively working on improving this by optimizing our processes and staffing during peak hours to reduce delays and provide a smoother pickup experience.
Thank you once again for your valuable feedback. We look forward to welcoming you again on your next visit!
Best Regards,
Top Rent A Car
Everything was great
Everything was great! The car is new and do a good job
5 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Atanasov,
Thank you for the fantastic feedback. We're glad you enjoyed our service!
Best regards,
Top Rent A Car
Avoid Top Rent A Car at Sofia Airport — paid for insurance and road assistance, got neither
Rented a Citroën C3 (125,000 km on the clock) for 3 weeks and paid for their insurance. At pickup the agent marked every tiny existing scratch like a checklist, warning that anything "bigger" would be charged regardless of the insurance — already a red flag.
Day 2, on the A2 interstate, the tire cover came loose and I got a flat in a dangerous spot. The wrench they'd equipped the car with was defective and skipped on two of the bolts, so I couldn't finish the tire change myself. I called their 24/7 customer service, requesting the road assistance which I'd paid for. They spent two hours questioning whether the tool was really faulty, asking for photos and tire specs, and got nowhere — never actually dispatched help. A stranger with a foreign-registered car eventually lent me a working wrench and I was done in two minutes. Worth noting: basic roadside assistance on the A2 is free anyway.
At return, the same scratch-hunting routine — the agent was scrutinizing and even spitting on dark marks to check if they were dirt or damage. One obvious road-dirt mark he tried to charge as damage anyway. He then charged €130 for a "tire cover" that retails at about €55 (for a set of 4), plus a €30 admin fee — €160 total, for a part that failed because of their own bad equipment, on a rental where I'd already paid for coverage and assistance that didn't materialize.
Used this company before and had noticed a string of bad reviews this year — I gave them the benefit of the doubt. Not anymore. If you're renting at Sofia Airport, go with a company that actually delivers on the insurance and roadside assistance you're paying for.
4 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for taking the time to share your feedback regarding your recent rental experience with us (agreement No. 090626093).
We are sorry to hear that you were dissatisfied and would like to address the points you raised.
Regarding the flat tire incident, the vehicle was provided with a spare wheel and all necessary standard equipment for a tire change. Based on the information available to us, you indicated that the wheel wrench may have been defective. We take such reports seriously and will conduct an internal inspection of the equipment involved. At the same time, we would like to note that no issues with the equipment were reported at the time of pickup or prior to the incident.
Concerning roadside assistance, our records show that assistance was promptly arranged following your request. However, the service was not completed, as our roadside assistance operator was informed by your spouse that you had already found alternative help at the location. As a result, the dispatch was cancelled in order to avoid unnecessary intervention.
With regard to the charge for the wheel cover and the administrative fee, please note that these are applied strictly in accordance with our official price list, which forms part of the rental agreement signed at pickup. By signing the agreement, all terms and applicable charges in case of damage or missing items are accepted.
The return inspection was carried out according to our standard procedures, and the damage was documented at the time of vehicle return.
After a full review of the case, we are unable to accept liability or approve a refund of the €160 charged.
We remain available should you require any further clarification or supporting documentation.
Best regards,
Top Rent A Car
One day around Burgas
The ladies were absolutely right and helpful.
The booking process was quick both days.
The car was fine.
4 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Borbely,
We're thrilled you had a great experience. Thanks for the 5 stars!
Best regards,
Top Rent A Car
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.