The parcel from Spain to Russia arrived in three weeks over the New Year holidays. Everything went smoothly, with no issues at all, and the shipping process was clear and quick.
Company replied
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Review summary
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What people talk about most
Based on these reviews
Another fast, cheap and hassle free Parcel to Russia by TOPPARCEL! They live upto thier name. Paperwork and bureaucracy is minimal, they deal with everything!. Delivery is super fast. Price is the che... See more
Company replied
I sent documents from France to Russia, Saint Petersburg. It took TOPPARCEL 19 days to deliver it, which was a bit longer than it was expected but I don't think " days of delay is a problem. The... See more
Company replied
They assisted me throughout all the process, from the initial guidance into which delivery channel to use (EMS) to the actual final delivery. Reading a 14% of negative reviews, honestly at first... See more
Company replied
Company details
Written by the company
Topparcel, founded in 2014 in England, offers efficient and affordable international parcel delivery across multiple countries, including the UK, Italy, Spain, France, Germany, Austria, Portugal, Poland, Kazakhstan, and soon Turkey and the USA. As an online aggregator, we provide a convenient platform to compare and book deliveries with various courier services, allowing easy management and real-time tracking of shipments. We also offer packaging services and sell packaging materials at our physical offices, ensuring your parcels are secure. Using Topparcel saves you time and effort by consolidating multiple delivery options in one place, and our dedicated customer support team is always ready to assist, making your shipping experience smooth and stress-free.
Contact info
Unit 2, Bermuda Road, IP3 9RU, Ipswich, United Kingdom
- support@topparcel.com
- topparcel.com
4.2
Great
290 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company and Great Experience
The website was very easy to use, easy to navigate and clear. I needed a courier company to deliver a birthday present to my friend in Russia, it was the first time sending to Russia so was apprehensive. However, the guides and information on the website was exceptionally clear and well written, I was easily able to understand what can and can't be sent etc.
I completed all the requested information, the company handled everything else, they collected the package, sorted out customs, I never had to deal with customs anywhere, the company did it all. It was amazing service. My friend got the present after 2 weeks.
Really happy and will definitely use the service again as they were also reasonably priced.
30 March 2026
Unprompted review
Everything was great
Everything was great! My parcel delivered to me in time and is not broken or anything. Highly recommend Topparcel.
8 April 2026
Unprompted review
Reply from Topparcel
Благодарим за ваш отзыв!
Parcel arrived to Russia from England
Parcel arrived to Russia from England! Thank you!:)
18 March 2026
Unprompted review
Reply from Topparcel
Thank you for your trust!
Horrible company!
Horrible company!
I sent glass from UK and received it in Russian shattered in small pieces.
The box was completely ruined, like someone on purpose smashed it with something.
Company refused to take responsibility blaming me for not packing it properly.
24 February 2026
Unprompted review
Reply from Topparcel
We are sorry to hear that your parcel arrived damaged.
However, we must clarify that Topparcel provides delivery services, while the sender is responsible for packing the parcel properly for transportation. Fragile items such as glass require especially secure, reinforced packaging that is suitable for long-distance handling and sorting.
We also note that glass and other fragile items are not covered by standard insurance terms. This is clearly related to the nature of such goods and the high risk of damage during transit.
There is room for improvement in the company's work
In general, I am almost satisfied with the company's work this time. The only negative point was that the collection of correspondence was not carried out the first time. I had to write an additional letter and demand that the item be collected again.
12 February 2026
Unprompted review
Reply from Topparcel
Thank you for the feedback!
They assisted me throughout all the…
They assisted me throughout all the process, from the initial guidance into which delivery channel to use (EMS) to the actual final delivery.
Reading a 14% of negative reviews, honestly at first I was a bit cautious, but then I decided to trust them, and I have to say I have been fully repaid.
Maybe it's because people are more willing to write complaints, than positive reviews 😅.
Anyway, delivery times have been approximately on schedule, and the tracking was very punctual and reliable.
I am happy I found them, I will certainly recommend them to my friends.
8 February 2026
Unprompted review
Reply from Topparcel
Thank you for your positive (!) feedback. We hope to see your new shipments soon!
Thank you very much for your job
Thank you very much for your job. The parcel has been delivered as it was promised , for 3 weeks to Russia. All items delivered safe and sound
31 January 2026
Unprompted review
Reply from Topparcel
Thank you for the feedback!
Reply from Topparcel
Thank you for the feedback!
Fraud
Fraud
They asked to pay for the delivery but never took my parcel.
26 January 2026
Unprompted review
Reply from Topparcel
Dear customer,
We take such feedback very seriously. In this case, the courier may not have picked up the parcel, or the rate did not include courier pickup. In any case, please write to us in the chat on the website so that we can look into the situation.
Easy Delivery
The parcel from Spain to Russia arrived in three weeks over the New Year holidays. Everything went smoothly, with no issues at all, and the shipping process was clear and quick.
16 January 2026
Unprompted review
Reply from Topparcel
Thank you for the review!
Excellent service
Great job, the parcel has been delivered from USA to Russia ( Orenburg region) in 4 weeks.
Thank you!
12 January 2026
Unprompted review
Reply from Topparcel
Thank you for the review!
absolutely excellent ,no problem ,fast…
absolutely excellent ,no problem ,fast delivery ,would recommend and will use again
19 December 2025
Unprompted review
Reply from Topparcel
Thank you for your review!
TOPPARCEL is TOPS!
Another fast, cheap and hassle free Parcel to Russia by TOPPARCEL! They live upto thier name. Paperwork and bureaucracy is minimal, they deal with everything!. Delivery is super fast. Price is the cheapest around! I now only use TOPARCEL for all my Internatinal deliveries.
10 December 2025
Unprompted review
Reply from Topparcel
Thank you for choosing us for your international deliveries — we truly appreciate your trust!
As always great
As always great! Several times used the service to send a parcel from Munich to st.Petersburg and every time very good experience.
24 November 2025
Unprompted review
Reply from Topparcel
Thank you for your review!
Very good service
Very good service! I have sent several parcels from the Netherlands to Russia and everything was fine
14 November 2025
Unprompted review
Reply from Topparcel
Thank you for your review!
Great service
Great service, everything on time, transparent tracking
6 November 2025
Unprompted review
Reply from Topparcel
Thank you for your review!
It was great
It was great, quick and easy. Got a parcel in Russia from France. The only concern is that couldn't pay the transportation from Russia direct
12 November 2025
Unprompted review
Reply from Topparcel
Thank you for your review!
Reply from Topparcel
Thank you for your review!
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