TopmaQ Reviews 

425
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the helpful support team members who quickly resolve issues and provide clear guidance on new purchases. People also enjoy using a wide variety of solid, quality tools and equipment that perform exceptionally well for their everyday projects. Some reviewers were not happy with recurring product defects, broken components, and damaged items discovered immediately upon delivery. Consumers additionally mentioned frustrating difficulties and unhelpful service when trying to claim warranties or return faulty items at local branches. Others expressed disappointment regarding unexpected engine failures and poor material quality on specific heavy items bought online.

What people talk about most

Product

People report ambiguous experiences with product, reflecting a wide split in customer satisfaction. While... See more

Staff

Consumers experience mixed and conflicting interactions with the staff. Many reviewers praise helpful... See more

Customer service

Users describe ambiguous interactions with customer_service, as experiences vary widely across different... See more

Service

Reviewers highlight ambiguous aspects of service, showing highly mixed experiences. Many consumers report... See more

Quality

Clients share ambiguous opinions on quality, with experiences varying widely across different products. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Topmaq are great. I'm not a frequent visitor but when I am it's because they have exactly what I need with no frills or huge brand names at fantastic prices. the stuff they sell is always very... See more

Rated 5 out of 5 stars

Customer service team, Tyler worked out what happened through great communication which led to a positive and speedy outcome. This is not our first purchase but the first time we have had an iss... See more

Rated 5 out of 5 stars

Platinum pro 310 x 110mm Pneumatic wheel. Unfortunately the item ordered was no longer available, (as shown, heavy duty bearings) however a replacement was sent, (flanged bearing) The repla... See more

Rated 5 out of 5 stars

Had a issue with a chainsaw I recently purchased. Customer service talked me through the process to repair chainsaw. Used saw again and had same issue. Got 2nd Customer service member who aft... See more


Company details

  1. Tool Store

Written by the company

Our focus is to provide quality gear, equipment and machinery for Industry and DIY users at affordable trade pricing. We eat, sleep and breathe tools, construction gear, building and home products


Contact info

3.7

Average

TrustScore 3.5 out of 5

425 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(425)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

I placed two orders recently and the service I had was great! Fast reply to questions, everything was neatly packed and arrived pretty quickly the same week as I placed the order. I will use TopmaQ again for sure!

1 July 2021
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company, awful service. Ordered product from this business online.. After two weeks of me near daily calling for information and not a single communication from them to me they informed me that they never had the stock, and were lying to me when they told me multiple times that it was being shipped "today". Now awaiting a refund. Stay away.

30 June 2021
Unprompted review
TopmaQ logo

Reply from TopmaQ

Hi Josh,

We are sorry for your disappointment with this. Unfortunately, our systems stocks were out. Our call centre staff had been advised stock was being retrieved from our off-site holding-warehouse in order to be shipped that same day but upon searching, the stock was not able to be located.

We apologise for any inconvenience this may have caused you.

Rated 4 out of 5 stars

Using the online ordering system is easy

Using the online ordering system was fast and easy, the product arrived in great condition and was a quality product. The only negative comment I would make is with the courier company that was used as I tracked the product which took 4 working days (there was also a weekend in between these days) to leave from the depot in Hamilton to get to our premises in Te Kauwhata which is only 30 minutes away. I only say this as an hour after I ordered this product I also ordered a product from Thailand that arrived the same day!

29 June 2021
Unprompted review
TopmaQ logo

Reply from TopmaQ

Hi there,

Thank you for your valued feedback, we are aware of issues with our current freight providers and are currently working through a transition to New Zealands most trusted courier and transport providers.

Rated 2 out of 5 stars

Average service

Ordered one of products,got a tracking number that wouldn't update. Waited a week then made contact by email which I still haven't had a reply. Item turned up 3 days later. Pretty average.

29 June 2021
Unprompted review
TopmaQ logo

Reply from TopmaQ

Hi Jonathan,

Apologies for this. We have had an overwhelming number of email support requests in the past month and have employed more staff to help with this issue.

We hope this will not affect you in the future.

Rated 5 out of 5 stars

It's my second order at TopmaQ and all…

It's my second order at TopmaQ and all the products i have get ( even some low price one ) are all stunning quality and best prices for these item i got on NZ market . So very very happy to have find you guys and will order for some more ..no doubt !

29 June 2021
Unprompted review
Rated 5 out of 5 stars

Kia ora Customers,

Kia ora Customers,
Great price, great service, easy tracking and arrived timely, product was easy to assemble and is of good quality, ngā mihi

29 June 2021
Unprompted review
Rated 4 out of 5 stars

My only quibble has nothing to do with…

My only quibble has nothing to do with the machine. It gets five stars. But I did not expect it to take seven days to get to me. TopmaQ did well, but the transport companies did not, hence the loss of a star.

29 June 2021
Unprompted review
Rated 1 out of 5 stars

Haven't heard back in over a week since…

Haven't heard back in over a week since I first emailed about a product issue.

29 June 2021
Unprompted review
TopmaQ logo

Reply from TopmaQ

Hi Brad,

Apologies for this. As our business is growing rapidly we have had an overwhelming number of email support requests in the past month and have employed more staff to help with this issue.

We believe a team member has since replied to your query.

We hope this will not affect you in the future.

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