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TopmaQ Reviews 

427
•
TrustScore 3.5 out of 5

3.7

Tool Store
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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the helpful support team members who quickly resolve issues and provide clear guidance on new purchases. People also enjoy using a wide variety of solid, quality tools and equipment that perform exceptionally well for their everyday projects. Some reviewers were not happy with recurring product defects, broken components, and damaged items discovered immediately upon delivery. Consumers additionally mentioned frustrating difficulties and unhelpful service when trying to claim warranties or return faulty items at local branches. Others expressed disappointment regarding unexpected engine failures and poor material quality on specific heavy items bought online.

What people talk about most

Product

People report ambiguous experiences with product, reflecting a wide split in customer satisfaction. While... See more

Staff

Consumers experience mixed and conflicting interactions with the staff. Many reviewers praise helpful... See more

Customer service

Users describe ambiguous interactions with customer_service, as experiences vary widely across different... See more

Service

Reviewers highlight ambiguous aspects of service, showing highly mixed experiences. Many consumers report... See more

Quality

Clients share ambiguous opinions on quality, with experiences varying widely across different products. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Topmaq are great. I'm not a frequent visitor but when I am it's because they have exactly what I need with no frills or huge brand names at fantastic prices. the stuff they sell is always very... See more

Rated 5 out of 5 stars

Customer service team, Tyler worked out what happened through great communication which led to a positive and speedy outcome. This is not our first purchase but the first time we have had an iss... See more

Rated 5 out of 5 stars

Platinum pro 310 x 110mm Pneumatic wheel. Unfortunately the item ordered was no longer available, (as shown, heavy duty bearings) however a replacement was sent, (flanged bearing) The repla... See more

Rated 5 out of 5 stars

Had a issue with a chainsaw I recently purchased. Customer service talked me through the process to repair chainsaw. Used saw again and had same issue. Got 2nd Customer service member who aft... See more

Company details

  1. Tool Store

Written by the company

Our focus is to provide quality gear, equipment and machinery for Industry and DIY users at affordable trade pricing. We eat, sleep and breathe tools, construction gear, building and home products

Contact info

3.7

Average

TrustScore 3.5 out of 5

427 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.7

All reviews

(427)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great product

Great product. Nice and light and easy to use. Topmaq were super fast to ship the weed eater. First purchase from Topmaq and will be buying again. Thanks heaps.

2 June 2021
Unprompted review
Rated 5 out of 5 stars

Very pleased indeed!

The new trailer cover is a great fit, nice heavy fabric, water tight and very smart, I hope it lasts well, but first impressions are very good.

1 June 2021
Unprompted review
Rated 5 out of 5 stars

I was very pleased

I was very pleased, and surprised, at the speed of the interisland door-to-door delivery. The transaction was simple and payment completed with ease. I have always found the team at TopmaQ friendly and very helpful.

31 May 2021
Unprompted review
Rated 5 out of 5 stars

I found the topmaq helpful and…

I found the topmaq helpful and courteous. I received the product surprisingly quickly and in good order.
I have and will continue to used and reccomend Topmaq

24 May 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service!

Brilliant service provided by your company. The product was delivered to me in super fast time and was easy to assemble and use for the job we had to do!

Would recommend you to others and buy from you again if the need arises. Thank you! :-)

19 May 2021
Unprompted review

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