The Agent with TopLine Insurance for my home and property here in Florida was polite and efficient. He found me a few top rated underwriters to compare pricing and coverage, with what I had been payi... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Sam was knowledgeable and delivered a quote which in current times was very good news. His courtesy went beyond good salesmanship. This is our second time with People's Trust since moving to Florida 1... See more
Company replied
We had a very good experience with TopLine Insurance! This was the first time we worked with a broker, but it won't be the last. We had over a 70% savings on our home insurance premium. The process... See more
Company replied
I recently replaced the roof on my house and started looking into new homeowner's insurance. I called many different insurance agency's for a quote. TopLine and Connie had the best rates and even mo... See more
Company replied
Company details
- Insurance Agency
- Auto Insurance Agency
- Commercial Insurance Company
- Home Insurance Agency
- Life Insurance Agency
Written by the company
TopLine is Florida insurance the way it should be – easy and affordable. We’ll find the pricing, coverage, and service that’s perfect for you. You’ll get coverage that’s tailored exactly to your needs – not more than you need, not less. And, because our agents work with only those insurance carriers that meet our strict standards, you have peace of mind that you’re getting great service from a financially stable company at the most affordable price!
Contact info
162 Roberts Village Court, Suite 1402, 32259, Saint Johns, United States
- 561-599-5800
- customerservice@toplineinsurance.com
- toplineinsurance.com
4.7
Excellent
481 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The communication and follow up with…
The communication and follow up with sales person is not good … The price quoted and agreed upon is not the price that was quoted … My mortgage company is being billed for amounts after the premium is was paid without any notifications and explanations to me (until after the fact on one occasion and nothing as of today on the second.
… The process with the salesperson Kelly was not the optimally desirable… the contract has to be resubmitted, information communicated was not clear; as documents had to be submitted and resubmitted on quite a few instances…
I am having to spend too much time monitoring this account for errors; time i can spend attending to other important matters..
I need this matter resolved (the extra billing) with full explanation of both charges. i need the funds allocated to monarch outside of what was quoted, returned to me or the mortgage company immediately…
29 June 2025
Reply from TopLine Insurance
Hello, Levarne. We are very sorry that the experience with TopLine Insurance was less than satisfactory. At this time, our Customer Service Team is investigating this situation and looking for solutions.
If you have any questions in the meantime, please contact us here: https://toplineinsurance.com/contact-us/.
Thank you,
TopLine Insurance Team
New Homeowners Policy
I was searching for another home owners insurance company. My previous HO's company wasn't going to insure manufactured homes anymore. I called several HO's insurance companies to get quotes. When I spoke with Kelly Barber for a quote, she was friendly and very informative on the phone. I liked her right away. After considering the policy, we decided to go with it. The price was reasonable and we actually had better coverage than with the old policy. We met at Kelly's home to discuss the policy and sign some papers. Kelly cared about our home insurance needs and was cordial and pleasant in her home. I am glad that Kelly Barber will now be our home insurance agent. Thank you Kelly for all you've done and for taking care of everything so quickly and smoothly. Thank you for answering all our questions, too.
15 July 2025
Unprompted review
Reply from TopLine Insurance
Hello Robin! Thank you very much for your feedback! Kelly is an amazing member of the TopLine Team, and we are very happy that Kelly was able to help with your insurance needs and that everything worked out nicely.
And thank you for giving our team a chance to work with you,
TopLine Insurance Team
Reply from TopLine Insurance
Hello Lynn! Thank you very much for the feedback! We are delighted that our agents were able to help and that everything worked out to your satisfaction.
And thanks again for giving us a chance,
TopLine Insurance Team
Kelly Barber
Kelly Barber, listened and understood our needs and worked very hard to satisfy them .
Answer all our questions and concerns.
Was very helpful in helping us complete all transitions needed to complete our insurance needs .
9 July 2025
Unprompted review
Reply from TopLine Insurance
Hello Dan! Thank you very much for your feedback! Kelly is an excellent member of the TopLine Team, and we are very happy that Kelly was able to help with your insurance needs and that everything worked out nicely.
And thank you for giving our team a chance to work with you,
TopLine Insurance Team
Renewal
Easy to connect with an agent. Agent was professional and knowledgeable. Premium was a good price.
8 April 2025
Reply from TopLine Insurance
Hello Harry! Thank you very much for the kind words! We are so happy that our agents were able to help with your insurance needs and that everything worked out to your satisfaction.
And thanks again for giving TopLine a chance,
TopLine Insurance Team
Representative was pleasant and…
Representative was pleasant and identified issue immediately and resolved it.
14 July 2025
Reply from TopLine Insurance
Hello Jennifer! Thank you very much for the review! We are delighted that our agent was able to help you and that everything worked out to your satisfaction.
And thanks again for giving us a chance to work with you,
TopLine Insurance Team
The Service was GREAT.
13 July 2025
Reply from TopLine Insurance
Hello George! Thank you very much for the kind words! We are so happy that our agents were able to help with your insurance needs and that everything worked out to your satisfaction.
And thanks again for giving TopLine a chance to work with you,
TopLine Insurance Team
Great working with Karen
15 July 2025
Unprompted review
Reply from TopLine Insurance
Hello Tara! Thank you very much for the feedback! Karen is an excellent member of our team, and we are so happy Karen was able to help with your insurance needs.
And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team
Kelly B. excells in customer…
Kelly Barber excells in customer service!
She patiently answers copious questions for this "senior" novice, so I can understand the world of insurance. Thank you Kelly for answering all my questions, today, 2 months after getting my policy.
14 July 2025
Unprompted review
Reply from TopLine Insurance
Hello April! Thank you very much for your feedback! Kelly is an amazing member of the TopLine Team, and we are delighted that Kelly was able to help with your insurance needs.
And thank you for giving our team a chance to work with you,
TopLine Insurance Team
Kelly Barbar has been the most…
Kelly Barbar has been the most effective agent that I have ever used in any insurance company. Her knowledge has been instrumental in my decision making on home insurance coverages. Her timely responses cover all my concerns.
14 July 2025
Unprompted review
Reply from TopLine Insurance
Hello Clare! Thank you very much for your review! Kelly is an amazing member of the TopLine Team with an excellent track record of helping our customers, and we are so happy Kelly was able to help with your insurance needs.
And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team
Karen Roscigno was absolutely awesome
Karen Roscigno was absolutely awesome! She was available, responded to my many inquiries and in the end saved us a ton of money with better coverage! We will be telling all of our friends. Our niece, Toni Murphy referred us! We are so happy she did. Thank you Karen!!
11 July 2025
Unprompted review
Reply from TopLine Insurance
Hello Susan! Thank you very much for the kind words! Karen is an amazing member of the TopLine Team, and we are very happy Karen was able to help with your insurance needs and that everything worked out to your satisfaction.
And thank you for giving us a chance to work with you,
TopLine Insurance Team
Karen was professional and very quick…
Karen was professional and very quick with helping me find a good insurance policy. Very friendly.
10 July 2025
Unprompted review
Reply from TopLine Insurance
Hello Libby! Thank you very much for the feedback! Karen is an excellent member of our team, and we are so happy Karen was able to help with your insurance needs.
And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team
Had a rep for a year who was great
Had a rep for a year who was great, but he suddenly departed (quit) on the day we were adding additional coverage. I was given a second agent and he was OK, until we had a claim and he was not helpful at all!
11 July 2025
Reply from TopLine Insurance
Hello, Stephanie. We are very sorry that the experience with TopLine Insurance was less than satisfactory. At this time, our Customer Service Team is investigating this situation and looking for solutions.
If you have any questions in the meantime, please contact us here: https://toplineinsurance.com/contact-us/.
Thank you,
TopLine Insurance Team
Reply from TopLine Insurance
Hello Jimmie! Thank you very much for the feedback! We are delighted that our agents were able to help.
And thanks again for giving us a chance,
TopLine Insurance Team
Our agent Kelly Barber
Our agent Kelly Barber was extremely helpful and
knowledgeable. We will highly recommend Topline
insurance and Kelly Barber Thank you Kelly for the
excellent service
Frank and Ingrid Bartush
9 July 2025
Unprompted review
Reply from TopLine Insurance
Hello Frank! Thank you very much for such nice words! Kelly is an excellent member of the TopLine Team, and we are so happy Kelly was able to help with your insurance needs.
And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team
Karen Roscigno will get you yhe best rate
Karen Roscigno saved me money on my homeowners insurance. I am very pleased with Karen and Topline for all my insurance needs. I recommend her to friends and family
2 June 2025
Unprompted review
Reply from TopLine Insurance
Hello Lisa! Thank you very much for the feedback! Karen is an excellent member of the TopLine Team, and we are so happy Karen was able to help with your insurance needs and that everything worked out to your satisfaction.
And thank you for giving us a chance to work with you,
TopLine Insurance Team
Karen was very helpful
Karen was very helpful. Answered all of my questions so I could easily understand the process. Would definitely recommend topline to a friend or family member.
3 June 2025
Unprompted review
Reply from TopLine Insurance
Hello Dolores! Thank you very much for the kind words! Karen is an amazing member of the TopLine Team, and we are so happy Karen was able to help with your insurance needs and that everything worked out to your satisfaction.
And thank you for giving us a chance to work with you,
TopLine Insurance Team
Attentive and available at all times.
Very attentive to my needs and my time-line. Expedited my request with appropriate choices and assisted with the best choice for what we wanted and needed now.
2 July 2025
Unprompted review
Reply from TopLine Insurance
Hello Maria! Thank you very much for the feedback! We are delighted our agents were able to help with your insurance needs and that everything worked out to your satisfaction.
And thanks again for giving us a chance,
TopLine Insurance Team
Karen was my agent and was able to save…
Karen was my agent and was able to save me tons and get me a solid policy. She explained everything and was very patient with me!
3 July 2025
Unprompted review
Reply from TopLine Insurance
Hello Louis! Thank you very much for the review! Karen is an amazing member of the TopLine Team and we are so happy Karen was able to help with your insurance needs.
And thank you for giving us a chance to work with you,
TopLine Insurance Team
5 stars aren’t enough to rank the…
5 stars aren’t enough to rank the experience that I had with Karen Roscigno. She was courteous, professional and efficient. She exceeded my expectations. The insurance she found me was perfect.
16 June 2025
Unprompted review
Reply from TopLine Insurance
Hello Valerie! Thank you very much for you feedback! Karen is an excellent member of the TopLine Team and we are very happy Karen was able to help with your insurance needs.
And thank you for giving TopLine a chance to work with you,
TopLine Insurance Team
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