Have had cataract surgery in both eyes conducted by Miss Mall( Ophthalmic Surgeon).Performed successfully a year ago. Very professional and caring. Has seen me since for check up etc. most recent bei... See more
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Doc Sujit Agarwal Has been an absolute pleasure to deal with. He recently completed my 2nd hip replacement and with in weeks. My partner has gone through a full knee replacement. Both recov... See more
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DR Nastro - cannot thank him enough for his care of my father . We need more dedicated DRs in the UK like him who explain everything and go way above and beyond their job title especially when the NHS... See more
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When I try to call doctors secretary direct I can never get anything booked or confirmed, so when using this great company they always manage to help us with getting appointments booked asap. Very h... See more
Company details
About Top Doctors
Written by the company
Top Doctors: Leading the digital healthcare revolution.
Top Doctors is an online platform for accessing the best private doctors for each medical specialty. We provide up-to-date detailed information on our doctors, and easy, free of charge booking service.
More than 275,000,000 patients have turned to Top Doctors® to find their doctor and more than 2.300,000 have booked their appointment in real time with the best doctors.
Contact info
Calle Muntaner, 239, 08021, Barcelona, Spain
- info@topdoctors.es
- topdoctors.es
4.6
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 61% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Online-booking
Like a previous user in November, the on line booking system is a waste of time. The dates listed were not available as I called the hospital direct and booked... very simple. I am sure Top Doctors will mention an excuse in their reply. Will not use this company again. Find a consultant and book direct.
3 December 2024
Unprompted review
Reply from Top Doctors
Thank you for sharing your feedback, and we’re sorry to hear about your experience. We completely understand how frustrating it can be when the booking process does not meet expectations.
At Top Doctors, we rely on the availability provided by the medical teams to ensure accurate scheduling. We always strive to improve, and feedback like yours helps us refine our processes to provide a more reliable experience for our users. If you’d like to share further details, please feel free to contact us directly so we can investigate and address this issue thoroughly.
We hope you might consider giving us another chance in the future. Thank you again for your input, and we wish you all the best.
Kind regards,
The Top Doctors Team
Amazing surgeon!
I had a gastric bypass in 2021 with dr Bilal Alkafaff. He was absolutely amazing so reassuring as Covid was still around I had to go alone but the staff & mr alkafaff were unreal. He saved my life performing this surgery & the aftercare was unreal. 2 of my friends have also had surgery with him after my recommendation they had the sleeve as that is what was best for them & both of them feel the same as me & have a new lease of life. The care is unreal a few days of being home after my op I started having bad pain & was struggling to breath they got me straight in did a CT scan to check I was ok. It turned out my diaphram was swollen which is rare but can happen. Not the surgeons fault but they looked after me & kept me in with no further charge even though I had paid private. I can not recommend this surgeon & hospital enough. Absolutely amazing from start to finish. By the way I went from 16st to 8st 😊 I had my surgery June 2021 but have to say it was within 12 months for trustpilot! X
30 November 2023
Unprompted review
Reply from Top Doctors
Thank you so much for sharing your incredible journey! 😊 We're thrilled to hear about your positive experience with the doctor and the hospital team. It’s amazing to know that you felt supported and well cared for throughout your entire process, from the surgery itself to the aftercare.
Your story is truly inspiring, and it’s wonderful that your recommendation has helped others embark on their own transformative journeys. Congratulations on the remarkable progress you’ve made, both in your health and quality of life!
If you ever need assistance or have further questions, we’re always here to help. Thank you for trusting Top Doctors! 💙
I sought a refund. Very efficient.
I mistakenly paid Top Doctors when in fact I subsequently discovered I could go private. Annet at Top Doctors sorted the refund without difficulty. Thank you.
19 November 2024
Unprompted review
Reply from Top Doctors
hank you so much for your feedback! 😊 We're glad to hear that Annet was able to assist you promptly and efficiently with your refund. Your satisfaction is important to us, and it's great to know that the process went smoothly.
If you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help! 💙
Topdoctors does not communicate with the clinics on appointments
My friend booked an appointment with an Orthopedic surgeon at Syon Clinic, Brentford, using topdoctors.co.uk website. When she turned up at Syon Clinic at the appointed time, they had no record of her appointment and she was turned away even though that particular doctor was in attendance when she turned up. She was hugely disappointed as she had taken a day off to attend the clinic and she suffers from debilitating pain. Clearly topdoctors does not communicate with the clinics themselves resulting in this mess. We are unlikely to use topdoctors again for making private doctor appointments.
21 November 2024
Unprompted review
Reply from Top Doctors
Dear Anne,
We’re truly sorry to hear about your friend’s experience and completely understand how frustrating and disappointing it must have been. At Top Doctors, we strive to ensure every appointment runs smoothly, and we deeply regret that this situation has left you with a negative impression of our service.
After carefully reviewing the case, we can confirm that our team followed our confirmation process thoroughly. On November 20th, we spoke directly with the patient to verify that the clinic had confirmed the appointment, and we were assured twice that this had been done. Based on this information, we marked the case as confirmed in our system.
Unfortunately, it seems there was a miscommunication somewhere along the way. Had we known that the patient had not actually received confirmation from the clinic, we would have intervened immediately to ensure everything was in order.
Since receiving your feedback, we have made multiple attempts to contact the patient to explain the situation and offer our support in resolving this matter. However, it appears there may have been some misunderstandings during our conversations.
We want to assure you that we take incidents like this very seriously and are constantly looking for ways to improve our processes. That being said, we believe this was not an error on our part, as we acted based on the information provided at the time.
If there is anything further we can do to assist, we would be more than happy to help. Please don’t hesitate to reach out directly.
Thank you for taking the time to share your feedback, and we sincerely hope you’ll give us another chance in the future.
Kind regards,
The Top Doctors Team
Excellent experience
Excellent experience. Went online at 10pm and booked my appointment for the specialist I wanted to see. I immediately got an acknowledgement but stating not to go to the appointment until the consultant had approved date and time. The next morning Annan called and texted me asking if I had heard back from the consultant. I hadn’t so she must have re contacted them because within the next 10mins I had a call from the consultants secretary to book me in
19 November 2024
Unprompted review
Reply from Top Doctors
Thank you so much for sharing your experience! 😊 We're thrilled to hear that the booking process was smooth and that Annan went the extra mile to ensure everything was sorted promptly. Providing a seamless and efficient service is our priority, and it's great to know we could help connect you with the specialist you needed.
If you need further assistance or have any questions in the future, don't hesitate to reach out. We're always here to help! 💙
Excellent service
Excellent service, easy to use and very quick. Special thanks for Misbah Shehzeb for excellent support service.
13 November 2024
Unprompted review
Reply from Top Doctors
Thank you for your review!
We are thrilled to hear you found our service quick and easy to use. A special thanks to Misbah Shehzeb for providing excellent support—your recognition means a lot to us.
We look forward to assisting you again in the future!
The Top Doctors Team
Do not use the on line booking system…
Do not use the on line booking system (don’t waste your time.) I tried booking three different appointments using their on line system only to be told that none of the appointments I booked were available. To save time just call direct to book an appointment as the on line booking system is not up to date and very unreliable.
8 November 2024
Unprompted review
Reply from Top Doctors
Dear Chris,
We deeply regret the inconvenience you experienced when trying to book an appointment through our online system. Ensuring a smooth and reliable experience for our users is one of our top priorities and we're sorry to hear that your expectations were not met on this occasion.
In this particular instance, the availability displayed online did not reflect the doctor's schedule due to unforeseen updates from the clinic. While we always strive to provide accurate, real-time availability, occasional discrepancies may occur as we rely on information provided by the doctor's practice.
As soon as we identified the problem, we contacted both the clinic and you to offer alternative solutions. However, we understand your frustration and sincerely apologise for the time you have invested in this process.
Your feedback is invaluable and we are actively working to improve our systems and ensure better synchronisation with clinics to avoid situations like this in the future. If you have any further concerns or suggestions, please don't hesitate to contact us at info@topdoctors.co.uk.
We appreciate your understanding and hope to be able to help you in the future.
Kind regards,
The Top Doctors Team
Impressive follow-through
I’m so impressed by this service. I sent a request through for an appointment with a particular specialist. We had some difficulty connecting, and Top Doctors phoned me twice in four days to check and make sure that I was making progress with the booking. Excellent!
5 November 2024
Unprompted review
Reply from Top Doctors
Thank you for sharing your experience! 🌟 We're thrilled to hear that you were impressed with our service and that our team followed up to ensure your appointment booking went smoothly.
At Top Doctors, we pride ourselves on supporting our patients every step of the way to connect them with the best specialists. Your kind words motivate us to continue delivering excellent care and service.
Warm regards,
The Top Doctors Team
Dr Amit Bishnoi did my operation in…
Dr Amit Bishnoi did my operation in both my legs and June 2024 best surgeon and best team who did the job now just slowly slowly starting to walk really nice doctor came and saw me three times before leaving Leicester and family come to London North Park what a difference between the hospitals and the consultants are a professional.
23 June 2024
Unprompted review
Reply from Top Doctors
We are thrilled to hear about the positive impact Dr Amit Bishnoi and his team had on your recovery. It’s wonderful to know you’re making progress and starting to walk again—step by step!
We are proud to work with outstanding specialists like Dr Bishnoi, who go the extra mile to provide exceptional care. If there is anything else we can assist you with as you continue your journey to full recovery, please do not hesitate to reach out.
Wishing you all the best,
The Top Doctors Team
AVOID AVOID
AVOID AVOID
Booked, received the code via a text ...but in reality nothing happened behind the scenes. No one there to help, lines close at 5pm, email zero response.
I have no doubt they're charging Consultants along the way, somehow. Email this site multiple times, with evidence, but of course no response.
Called hospital and the appointment they allegedly arranged & confirmed could never even have happened. That consultant doesn't work there on that day!! So their website is a disaster zone.
Don't waste your time...
AVOID AVOID AVOID
Update 25/10/24
Yes - a great discussion with the Manager.
Sadly I can't charge a fee for that consultation, but she agreed the 3 significant (indeed quasi legal) changes were urgently required. One already implemented, one might be, one won't. The basis are all broken.
This key issue remains (until they do actually link directly into Consultants diaries)... that this is NOT an "appointments" website.
It's a "request for an appointment" website. Nothing is agreed, even if you pay for it, until that Consultant confirms the appointment.
So, all very misleading. Still only 1 star... until all the illogical and failing issues are addressed. Hopefully they will be, until then... tread exceptionally carefully. Nice people, a broken business model and very broken website & process.
16 October 2024
Unprompted review
Reply from Top Doctors
Thank you for sharing your feedback.
We’re extremely sorry to hear about the frustration with your recent experience and appreciate you bringing it to our attention.
We understand you had a productive conversation with our Patient Care Manager, Alexandra last night where the booking request process was discussed in detail - any misunderstandings were reviewed and suggestions of how to improve gratefully received and noted.
Our goal is to make appointment request process as smooth as possible, and we apologise that the instructions around the code entry step were not entirely clear. Please know that we’re reviewing this to make sure it’s more straightforward for all patients in the future.
We value your trust in us and are committed to making things right. If there’s anything further we can do, please feel free to reach out directly to Alexandra, whose contact details you have, and she will ensure you’re taken care of promptly.
Thank you again for your feedback, as it helps us continually improve.
The Top Doctors Team.
Dr Paul Goldsmith is a star
Thank you so much Dr Paul Goldsmith for the great care and surgery you performed on me.
He took time to explain everything fully and answered all my questions.
I would highly recommend him
He truly is an exceptional doctor.
12 April 2024
Unprompted review
Reply from Top Doctors
Dear Deborah,
Thank you for your review and for using our services.
We are extremely happy that you had a positive experience! Do not hesitate to contact us in case of doubts or to receive further information.
Thank you and have a good day!
Top Doctors Team
DON'T BOOK THROUGH THESE PEOPLE.
DON'T BOOK THROUGH THESE PEOPLE.
Luckily we clicked on pay at the appointment. £250. Waited for a few days to confirm the appointment but heard nothing. The spoke to an nurse at the hospital who confirmed the following:
Top Doctors should not be making appointments on this particular consultants behalf. They are unable to make them. If you had clicked on "pay now" the you would have to have paid again at the actual consultation. So that would be £500.
We have been asked them to stop this but they are won't.
We asked if it was a scam and the hospital said yes and no.
This is just our experience.
AVOID
14 October 2024
Unprompted review
Reply from Top Doctors
Thank you for your feedback. We are truly sorry to hear about your recent experience and appreciate you bringing this to our attention.
At Top Doctors, we strive to ensure a seamless and stress-free process for all our patients, and we regret that this was not the case for you.
The option to activate prepayment is solely at the discretion of the consultant, and the payment goes directly to them, not the hospital switchboard. We do not display or activate any options without the explicit authorization of the doctor.
We apologize for the miscommunication from the hospital switchboard. The information provided to you was incorrect, and we are sorry for any confusion this caused. You did not choose the prepayment option, so the scenario described in your review did not occur. We have no records of any patients having to pay twice for a consultation. If such a situation were to arise, it would be due to a miscommunication between the doctor and the hospital switchboard, and we would take immediate action to resolve it.
We are committed to ensuring that our patients receive the best care. If you could provide us with the name of the consultant and the details of the hospital and switchboard you spoke with, we will ensure that both the consultant and their medical team are properly coordinated. We deeply understand how delicate the patient journey is and are very sorry for the extra stress you experienced.
Please contact us at info@topdoctors.co.uk so we can address your concerns directly and ensure that such issues do not occur in the future.
Thank you for your feedback and for helping us improve our services.
The Top Doctors Team
Reply from Top Doctors
Dear Lucy,
Thank you for your feedback! 😊 We’re glad to hear that you found the booking process easy. Our goal is to make everything as straightforward as possible for our users.
If you ever need further assistance, feel free to reach out. We’re here to help!
Best regards,
The Top Doctors Team
Booked a consultation online with a…
Booked a consultation online with a consultant,
was contacted later to be told the date wasn't valid, I'd need to contact the consultant to arrange a new date.
I got an email saying a booked appt isn't valid until confirmed by phone.
That's pretty reasonable I guess.
but I let that one lapse.
I Booked another consultant,
arranged the date online as offered on TopDoctors Website.
I paid £195 via debit card.
This time I rang next day, just to confirm the date and time.
They couldn't find any record of me, or my having paid.
I was also told the Consultant I'd booked an appt with wasn't even available that week.
I was passed to 4 different people. each time having to repeat my name, details etc.
Eventually, I got an appointment with a different Doctor.
But I'll have to Pay £170 to the new doctor.
Clinic asked me to send proof of payment, which I have, (don't they have details when you pay them online ??)
God only knows if I'll ever see my £190 again.
It should have a simple case of ringing them up to confirm.
But no, almost an hour later, I finally got a appt with someone else, but I had to pay again.
Edit, I have just seen the new Doc,
and we are having tests done,
they are going to Bill me.
My advice,
Don't pay up front,
expect your appointment to be changed.
and ring to confirm the booking.
Edit, They've emailed me twice asking if my original Doc appt went through,
I clicked on No,
their website said they would investigate.
I went through their website to book the appt at the clinic, so they MUST know the clinic and the Dr in question it was booked through TopDoctors.
The clinic are saying their is no evidence I have paid,
I have sent them my Bank account details.
I'd be pretty silly to be trying to get £190 out of an organisation I wasn't due, on a public form,
that would be fraud.
I've now had 2 MORE emails asking if my Appt with the original Doc had been OK.
How many times do I have to tell them,
He wasn't available when I rang to confirm so we arranged with another Doctor.
That's 4 emails, asking me the same question.
If they had investigated they'd know,
If their website was any good, they'd have records of these details.
They have ALL the information they need to investigate, instead, they're asking me to repeat over and over and over again if I'd seen the original Doctor,
NO I haven't, the clinic had no record of the appointment,
he wasn't even available that week and
no record of me having paid.
So the clinic arranged my appt with another Doc.
People make mistakes, including me, but they seem incapable of investigating efficiently,
they don't appear to keep electronic copies of transactions and appointments made online,
and they're asking the same questions over and over Questions that they ought to have all the evidence for !!!!
23 September 2024
Unprompted review
Reply from Top Doctors
Dear Ade,
We’re really sorry to hear about your experience and we want to sincerely apologise for the confusion and the inconvenience caused during your booking process. This isn’t the level of service we aim to provide, and we truly regret any stress this has caused you.
We have been trying to gather more details in order to investigate your case thoroughly and ensure that any issues are resolved. However, without your contact information, we’ve been unable to verify your specific case or connect it to your review.
Please know that cases like this are very rare, and our Patient Care team works diligently to ensure that every concern is addressed immediately, and refunds are issued promptly when required. In fact, we can confirm that any refunds due have been processed within three days in similar situations.
We’d really appreciate it if you could provide us with your contact details at info@topdoctors.co.uk so that we can properly investigate this and follow up on your case.
Once again, we apologise for the trouble caused, and we hope to resolve this matter for you as soon as possible.
Kind regards,
The Top Doctors Team
Do not do what they promise
Stay well away from this company. I have had a very poor experience and they have made it a nightmare to leave them. No doubt because (from speaking to colleagues), everyone seems equally as unhappy and everyone is leaving them. They do not do what they promise and charge an over the odds fee for doing very little. Stay well away. There are much better resources for patients and for doctors
20 September 2024
Unprompted review
Reply from Top Doctors
Dear Atif,
We’re truly sorry to hear about your negative experience, and we deeply regret that our service didn’t meet your expectations. We take feedback like yours very seriously, and we are committed to addressing any issues that may arise.
Our goal is always to provide valuable support to both patients and doctors, and we apologise if this wasn’t the case in your experience. We’d really appreciate the opportunity to better understand what went wrong and to make things right.
Please feel free to reach out to us directly at info@topdoctors.co.uk so we can further investigate the situation and find a resolution. Your satisfaction is important to us, and we want to ensure a better experience moving forward.
Regards,
Top Doctors Team.
I would highly recommend Sergio…
I would highly recommend Sergio Pagliarini, Consultant Ophthalmologist. I was absolutely frightened of my cataract operations. Right from my first appointment with Sergio I just felt so a ease not so frightened, when the day came and I had the first eye done, Well just amazing and couldn't wait to get other eye done, very good with people.
21 June 2024
Unprompted review
Reply from Top Doctors
Dear Erica,
Thank you very much for sharing your experience with us. We're glad to hear you enjoyed your appointment and got the help and reassurance you were looking for.
Thank you for taking the time to leave an excellent rating and for your kind words. Please feel free to visit our website to find out more information: https://bit.ly/3oiSP5B
Kind regards,
The Top Doctors team
Reply from Top Doctors
Dear Mr. Heath,
We are truly sorry to hear that your experience has not been as expected, and we completely understand the frustration you may have felt. Our aim is always to provide the best possible service, and we sincerely regret that we may have fallen short on this occasion.
Regarding your case, I would like to clarify that we issued the full refund and informed you of this in our previous email. We apologise if this information wasn’t clear at the time and caused any confusion. For your peace of mind, we have re-sent the confirmation of the refund.
We apologise for any inconvenience you may have experienced during this process, and we greatly appreciate the time you have taken to address this with us. Should you have any further questions or need additional assistance, please feel free to reach out directly to the person who contacted you. We will be happy to assist you with anything you need.
We truly appreciate your patience and understanding, and we have done our best to resolve your issue as thoroughly as possible.
Kind regards,
The Top Doctors Team
I went to the confirmed appointment but…
I went to the confirmed appointment but doctor didn't turn up.
30 August 2024
Unprompted review
Reply from Top Doctors
Hi John,
Please accept our apologies for the experience that you had.
In order for us to look into this, could you please contact us at info@topdoctors.co.uk and provide us with your name, and the name of the doctor that you requested an appointment with, and will try to resolve this for you.
Kind regards,
Top Doctors team
Terrible booking experience
The booking system did not recognise my payment and so the appointment slot was lost. Help on the phone was very poor and unable to resolve the problem meaning that I had to re-book myself and stand out of pocket for twice the appointment fee. Frustrating and stressful in light of trying to seek medical assistance for an urgent issue.
28 August 2024
Unprompted review
Reply from Top Doctors
Dear Mr Armstrong,
We sincerely apologise for the inconvenience you experienced with your booking and the payment process. We understand how frustrating and stressful this must have been for you, especially while seeking urgent medical assistance, and We’d like to offer our apologies on behalf of the entire team for the trouble caused.
There was a technical issue in our system that prevented your initial payment from being processed correctly, which unfortunately resulted in the loss of your original appointment. We understand how important it was for you to secure a prompt consultation, and I’m sorry that the support provided at the time didn’t meet your expectations. We truly appreciate your patience in rebooking, and We assure you that we took immediate steps to resolve the issue once it was identified.
We are pleased to hear that you were finally able to have your consultation with Dr Awad on 30th August, and we have issued a full refund for the initial request so that you are not left out of pocket.
We are committed to improving our service and preventing situations like this from happening again. Should there be anything else we can assist you with or if you have any further questions, please do not hesitate to contact us. We want to ensure your experience is as smooth as possible going forward.
Thank you for your understanding and for allowing us the opportunity to make this right.
Kind regards,
Top Doctors Team
Not showing real available appointments. Total waste of time.
I needed an urgent appointment and found a consultant with appointments showing available on the Top Doctors website. I selected and booked one. They said they would confirm the appointment in 48 hours. This did not happen and then I finally got a call from the consultants secretary who said that actually there were no appointments for the next two months.
When I asked why these appointments were still showing available on Top doctors she said that the Top Doctors website still allows you to book even when the appointments are unavailable. She added that the site doesn’t update well and that it is always happening! So really, what’s the point of this website? Just call the consultant’s secretary directly for actual real available appointments. Someone called me from Top Doctors afterwards and they said they would sent a list of alternative available consultants that were near me. The list showed the same consultant who we all knew by now wasn’t available, and other consultants, all a very, very long way away from me. Some were 300 miles away! Save yourself a lot of time and hassle by not using this non service. A real waste of time.
26 July 2024
Unprompted review
Reply from Top Doctors
Dear Claire,
We sincerely regret the experience you had while using our service at Top Doctors.
We want to assure you that we have taken steps to resolve this situation. Appointment availability is something we are continuously improving, and we are working with medical specialists and their teams to ensure that the information on our website is as accurate as possible.
We deeply regret the error of offering you a list of consultants who were unavailable or located too far away, and we are investigating how this occurred to prevent it from happening again.
We are grateful for your understanding during the follow-up call and for giving us the opportunity to clarify how our availability system works. We appreciate your feedback, as it helps us improve our services. If you decide to give us another opportunity in the future, please feel free to contact us directly so we can assist you more personally and ensure you receive the service you deserve.
Thank you for taking the time to share your experience with us. If you have any more questions or need further assistance, please do not hesitate to get in touch directly with the person you spoke with. We are here to help.
Sincerely,
The Top Doctors Team
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