TopCar Reviews 

Reply from TopCar

May 28, 2026

Dear Paul,

Thank you for taking the time to share your feedback regarding your recent experience with TopCar rent a car at Lanzarote Airport.

First and foremost, I want to extend our most sincere apologies. At TopCar, we take great pride in our fleet and our service quality, which is why reading your comments about the car you received truly saddened us. Even though the Citröen C3 is a model within the same category you booked, it is clear its overall condition did not meet the high quality standards we aim to deliver. We have already addressed this with our Lanzarote fleet management team to ensure it remains an isolated incident.

As a family-oriented car rental company in the Canary Islands, our priority is always the comfort and satisfaction of our guests. We are incredibly grateful for your continued loyalty and for choosing us again for your upcoming holidays this September.

We have already contacted you directly via email to fully resolve your requests and ensure you have a much better experience this time.

We look forward to welcoming you and your family back to Lanzarote and delivering the flawless holiday experience you deserve.

Warm regards,
The TopCar Team

Reply from TopCar

May 26, 2026

Dear Frederick:
Thank you so much for your perfect rating! We are thrilled to know that everything went smoothly during your time with us. Providing a perfect car rental experience is what we strive for every day. We look forward to welcoming you back to TopCar for your next car hire in the Canary Islands! Safe travels!

Reply from TopCar

May 26, 2026

Dear Peter,
Thank you so much for choosing TopCar for your trips to the Canary Islands! We’re so proud to know that we’re your go-to choice in the archipelago. Regarding your comment, we’d like to clarify that our car rental service currently operates exclusively in the Canary Islands, so you may have confused us with another company during your experience in Italy. We’re thrilled to know that you always choose us when visiting the Canary Islands, and we’re already looking forward to welcoming you on your next visit. Thank you for being part of the TopCar family!
Kind regards,
The TopCar Team.

Reply from TopCar

May 26, 2026

Dear Adrian,
Thank you for taking the time to share your experience.
At TopCar, the safety of our customers and their families is our highest priority, and we are genuinely sorry to learn that your experience caused frustration and concern.
After reviewing your case carefully, we would like to clarify several points.
Firstly, we sincerely apologize for the condition of the tyre on the first vehicle. This clearly fell below the standards we aim to provide, and appropriate corrective measures have been implemented internally.
Regarding the coverage and the deposit: We would like to clarify that as stated on our website, when hiring with our Super Cover, credit cards require no deposit, but debit cards carry a standard €200 deposit as a guarantee.
Concerning the second vehicle, when you contacted us regarding the warning light, our replacement procedure and temporary security deposit requirements were explained in accordance with our rental conditions while the vehicle could be assessed. Our technical inspection has since confirmed that the vehicle’s engine and power systems were operating correctly.
That said, we fully understand that experiencing a warning light during your trip created understandable concern and inconvenience.
For this reason and acknowledging the poor start to your rental experience, our Customer Service Manager is contacting you directly to confirm a full refund of your rental and the cancellation of the towing fee as a gesture of goodwill.
We regret that your experience did not reflect the service standards we strive to deliver and appreciate the opportunity to review and learn from your feedback.
We hope you can give our Canary Islands car hire service another opportunity in the future to show you our true standards.
Kind regards,

Reply from TopCar

May 27, 2026

Dear Julia,

Thank you for sharing your feedback. We sincerely apologize that your car rental experience did not meet your expectations and that you encountered an unusual wait time.

At TopCar, we strive to provide a fast and transparent car hire service in the Canary Islands. Although our online check-in speeds up the data collection, current regulations and our general terms require our staff to physically verify your original documents (driving license and passport) and payment method before signing the agreement and handing over the keys. Occasionally, simultaneous flight arrivals at the airport can cause high traffic peaks, leading to longer lines at the counter.

Regarding our optional extras, our sales policy is based on providing transparent advice; our staff informs customers about options such as Super Cover (SCDW) with the sole purpose of helping them understand how to waive or reduce the deductible under Basic Coverage and travel with complete peace of mind—it is always a 100% voluntary choice.

We have been unable to locate your rental agreement using your profile details. We kindly invite you to contact us at topcar.es/en/contact with your booking number so we can investigate what happened directly with the branch team.

Sincerely,
The TopCar Team

Reply from TopCar

May 26, 2026

Dear Dave,
Thank you so much for your fantastic review! We are thrilled to hear that you enjoyed driving our car around the island roads. Our main goal is to provide an easy and stress-free airport rent a car experience from pick-up to drop-off. It was a pleasure having you as our guest, and we look forward to welcoming you back for another smooth ride with TopCar on your next visit to the Canary Islands!
Best regards,
The TopCar Team

Reply from TopCar

Updated May 29, 2026

Dear Bradley,

We are really sorry to hear that this situation caused you stress during your holiday.

To clear the air and be totally transparent with you, our maintenance team thoroughly tested the car's battery and entire electrical system as soon as it arrived, and everything was actually in perfect condition.

Regarding the deposit, it is never our intention to hold onto it. However, since the basic insurance was chosen, roadside assistance and towing aren't covered unless you add our Super Cover (SCDW). Because of this, our team had to follow the standard procedure.

For future visits, we highly recommend our Super Cover protection, which completely waives the deposit, ensuring a seamless and worry-free experience.

Best regards,
The TopCar Team

Reply from TopCar

Updated Jun 9, 2026

UPDATE: Dear Egidijus, we have sent several emails to you. The first one was sent on the 20th of March, we have just re-sent you this first email. If you did not receive the first email it is either due to an incorrect email address or that it ended in your spam folder. We are really trying to help you solve this issue, as according to our bank records the money was refunded. I have been informed you have replied to our last emails, I really hope this matter gets clarified and resolved soon.

Dear Customer,

Thank you for sharing your feedback. At TopCar, we deeply value honesty, transparency, and the satisfaction of our clients, which is why we would like to clarify what happened with your car rental at Gran Canaria Airport.

First, regarding the vehicle, our fleet availability relies on categories rather than specific models. You booked a Group B (manual) and were provided with a Group AA (automatic). While this model is slightly more compact, automatic vehicles feature a higher market value and rental rate on our website.
Regarding the €200 deposit, our TopCar terms and conditions and website FAQs state that while our Super Cover insurance removes the excess for credit card holders, a standard €200 security deposit is mandatory for all rentals processed with a debit card as a guarantee.
We would like to reassure you that TopCar strictly honored its word: you returned the vehicle on March 1st, 2026, and our team successfully processed the €200 refund on March 3rd, 2026, just two days later. Please note that the time it takes for this credit to reflect on your account depends entirely on your bank's processing times. Additionally, our customer service department formally replied to your internal inquiry on March 20th, 2026, confirming the transaction was correctly processed on our side. Please check your inbox and let us know if you did not receive this answer, as this might mean the email you provided when opening your case was incorrect.

We remain at your disposal at www.topcar.es/en/contact if you need further assistance.

Best regards,
The TopCar Team

UPDATE: Dear Egidijus, we have sent several emails to you. The first one was sent on the 20th of March, we have just re-sent you this first email. If you did not receive the first email it is either due to an incorrect email address or that it ended in your spam folder. We are really trying to help you solve this issue, as according to our bank records the money was refunded. I have been informed you have replied to our last emails, I really hope this matter gets clarified and resolved soon.

Reply from TopCar

Jul 1, 2026

Thank you so much for taking the time to share such a detailed and wonderful review of your experience at Lanzarote Airport!

We are thrilled to hear that everything went so smoothly, from the straightforward booking and quick 10-minute pickup to the seamless drop-off. It is especially great to know that the infant seats were perfectly clean and ready for your little ones, as we know how important comfort and safety are for family trips.

Knowing that our modern fleet helped you explore the beautiful landscapes of Lanzarote comfortably and efficiently is the best reward for our team.

Thank you for your high recommendation and your trust in TopCar. We look forward to welcoming you and your family back on your next return trip to the island! Safe travels!

Reply from TopCar

Jul 29, 2026

Dear Customer,

Thank you for your response. We would like to address your concerns directly and clarify our procedures:

Any cover, insurance, or booking extras purchased through Jet2 or other third parties fall under your agreement with that platform. TopCar is not a party to those third-party contracts, and any claims or disputes regarding services purchased through Jet2 must be directed to them.

As specified in our rental terms, it is always mandatory for the primary driver to either present a valid security deposit or purchase our direct Super Cover. We strongly encourage customers to read all contractual terms before booking.

A clutch can unfortunately be severely damaged or burned out within two days or fewer depending on driving style and vehicle usage. Furthermore, as outlined in our terms and conditions, damages resulting from misuse or internal mechanical abuse (such as clutch damage) are not covered by standard insurance or third-party protection.

If you wish to have your file and the technical inspection report re-examined, please reach out to Jet2's customer support team directly with your reservation details.

Kind regards,

The TopCar Team

Reply from TopCar

Jun 2, 2026

Dear Benjamin,

Thank you for sharing your feedback. At TopCar, we take transparency and customer satisfaction very seriously, and we would like to clarify this situation.

According to our records, a child seat was successfully registered, provided, and delivered to you at the time of vehicle pick-up.

As our customer service team previously informed you in your support case, any discrepancy or non-use of an issued item must be reported immediately to our staff during delivery. Regrettably, we cannot issue refunds for equipment that was provided.

We appreciate your understanding.

Best regards,
The TopCar Team

Reply from TopCar

May 25, 2026

Dear Astrid,

Thank you for sharing your feedback. First and foremost, we sincerely apologize for the delay in our reponse to your initial inquiry. Transparency and close contact with our customers are core values at TopCar, which is why we have addressed this internally to ensure it does not happen again and all customers receive a response in a timely manner.

Regarding your €900 deposit, we would like to reassure you that the refund was successfully processed by TopCar on March 20th, just one day after you returned the vehicle at our Lanzarote airport car rental office.

As our team recently informed you via email (attaching the official bank receipt), once we release the deposit on our end, the time it takes for the funds to reflect in your account depends entirely on the banking institutions. Unfortunately, car rental companies cannot accelerate these banking timeframes.

Since the transaction receipt has been provided, we kindly recommend contacting your bank's customer service directly with that document so they can trace the funds on their side.

We deeply regret the stress caused by our delayed communication. We value your trust and hope to provide you with the seamless Canary Islands car hire experience you deserve in the future.

Best regards,

The TopCar Team

Reply from TopCar

Jul 2, 2026

Dear Customer,

Thank you very much for your excellent feedback! We are thrilled to hear that you had such a smooth experience, from the quick 2-minute car collection thanks to your online check-in, to the hassle-free return at P4 parking. We appreciate your trust in our full insurance option and are glad it provided you with peace of mind during your 7-day rental. Comments like yours motivate us to keep delivering the best service possible.

Best regards,
The TopCar Team

Reply from TopCar

Jul 1, 2026

Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations, and we would like to clarify what happened regarding your vehicle assignment.

After reviewing your rental agreement, we can confirm that you were provided with a Dacia Jogger, which is a model that belongs strictly to the 7-seater category you had booked. While we use models like the Skoda Kodiaq as examples of the vehicle size and capacity on our website, the Dacia Jogger fully complies with the requested segment, passenger capacity, and space requirements for that category.

Regarding your comments about the cleanliness of the car and the service at the counter, we sincerely apologize if these did not meet our usual high standards. We have already forwarded your feedback to our quality and local office teams to ensure our preparation and customer service protocols are strictly followed.

As for the deposit, we always aim to be transparent about our payment policies depending on the rate and card type used.

We appreciate your comments as they help us monitor our services, and we hope to have the opportunity to provide you with a more seamless experience in the future.

Best regards,

Customer Service Team TopCar

Reply from TopCar

May 25, 2026

Dear Julie,

Thank you for your follow-up feedback. At TopCar, we deeply value transparency, honesty, and close communication, and we sincerely apologize for the frustration and long waiting times you experienced at our Fuerteventura Airport car rental office. We would like to reassure you that your previous review was not deleted by us, as we genuinely welcome all feedback to improve our services.

We have thoroughly reviewed your case in our CRM system, and we want to clarify two vital points regarding your experience and the communication you received:

The Waiting Time & Compensation: We sincerely apologize for the delay on February 16th. This was a consequence of an isolated logistical issue with our external cleaning provider in Fuerteventura, which does not reflect our standard quality service across the Canary Islands. We have already taken strict measures, replacing this service with our own internal staff to ensure a seamless experience.

The 70 € Difference (Currency Exchange): We would like to officially confirm that TopCar did not charge you for refuelling, nor did we apply any penalties. As detailed in our general terms and conditions, we charge and refund all deposits exclusively in Euros (€). Your €1,200 deposit was fully refunded in its entirety (€1,200) on 02/03/26. The 70 € difference you see in your statement is unfortunately due to the currency exchange rates, fees, or devaluation applied directly by your international banking institution during that period. TopCar cannot control or benefit from these bank charges.

Our customer service team sent a detailed email explaining this transaction on March 17th, including the banking receipts. We kindly recommend that you contact your bank with those documents to review their currency conversion policies.

We deeply regret that our automated assistant gave you the impression of a delay in communication. Your feedback helps us refine our customer care, and we hope you might give our Canary Islands car hire service another opportunity in the future to show you our true standard of excellence.

Sincerely,
The TopCar Team

Reply from TopCar

Jul 1, 2026

Thank you so much for this fantastic review of your experience with TopCar in Gran Canaria!

We are thrilled to hear that our online check-in saved you time and that you were on the road in less than 10 minutes. Providing modern, clean vehicles and a hassle-free drop-off process is exactly what we strive for to ensure our guests can enjoy their holidays from the very first moment.

Your recommendation means a lot to our team. We look forward to welcoming you back on your next visit to the Canary Islands! Safe travels!

Reply from TopCar

Jun 5, 2026

Thank you for sharing your feedback. We sincerely apologize for the initial inconvenience and the stress caused to your family during your holiday in the Canary Islands.
At TopCar, transparency and customer satisfaction are our main priorities. We would like to confirm that your case was internally reviewed and resolved: the £149 charge was fully refunded to your credit card and the information regarding the car group variance was forwarded to your intermediary who manages the corresponding rate adjustments. Additionally, formal claims can be officially submitted directly through the Consumer Protection website of the Government of the Canary Islands, as indicated in our previous email.
We appreciate your patience and will continue working to improve our car rental services.

Reply from TopCar

Jul 1, 2026

¡Muchísimas gracias por una valoración tan espectacular! Nos alegra de corazón saber que, a pesar del cansancio del viaje, Rubén les brindó una atención tan atenta, profesional y diligente a toda la familia. Comentarios como el tuyo son el mejor reconocimiento para nuestro equipo.

Le transmitiremos de inmediato tus palabras a Rubén, seguro que le hará muchísima ilusión saber que dejó una huella tan positiva en su experiencia.

¡Gracias por esos "6 estrellas" y por confiar en nosotros para sus vacaciones en Canarias! ¡Disfruten mucho del viaje!

Reply from TopCar

Jul 1, 2026

Thank you so much for sharing such a wonderful experience! Traveling late at night with a family while tired can be very stressful, and we are so glad that Rubén at Tenerife North Airport was able to help you calmly and efficiently. Providing a larger van to ensure your whole family was comfortable is exactly the kind of helpful service we strive for.

We will make sure to pass along your kind words directly to Rubén and the team at Tenerife North. Thank you for choosing TopCar, and we hope you and your family have a fantastic and comfortable stay in Tenerife! Safe travels!