I received great service throughout. The customer service lady at the Arrecife Airport desk was helpful, polite and efficient. I also purchased the special insurance, which was clearly explained an... See more
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Very bad experience. The car was old, worn out and had too many kilometres, not suitable for a family trip. They then charged us €140 for cleaning for just a couple of papers left in the trunk.... See more
Company replied
only accessible spaces at drop off were blocked by topcar mini bus - so had to enter space from side (straddling 3 spaces). After dropping off key and whilst onloading 4 cases topcar agent put key in... See more
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Excellent service from start to finish - easy to book on line and seemless at Las Palmas Airport both collecting and returning the car. Competitive prices and car was imaculate. Will definitly use T... See more
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Company details
Written by the company
✓ Alquiler de coches en Canarias ✓ Oficinas en los aeropuertos de Gran Canaria, Fuerteventura, Lanzarote, Tenerife y La Palma ✓ TopCar.
Contact info
C/ Los Peregrinos, 29. Urbanización Industrial El Goro, 35200, El Goro - Las Palmas, Spain
- +34 828 913 118
- hello@topcar.es
- top-car-hire.com
4.0
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding exOutstanding experience with TopCar Lanzaroteperience with TopCar…
Outstanding experience with TopCar Lanzarote
We had an excellent experience with TopCar Lanzarote from start to finish.
The staff were exceptionally polite, friendly, professional and helpful. This is especially worth mentioning because we arrived to collect the vehicle outside regular working hours, and despite that, everything was handled calmly, efficiently and with a smile.
Every question we had was answered clearly and kindly. We were also advised to take photos or record a video of the vehicle before driving away, which we found very transparent, fair and professional.
The car we received was clean, in very good condition and fully functional. The rental agreement was sent to us by e-mail immediately and was clear, precise and easy to understand. We followed all the instructions stated in the agreement, and everything went exactly as it should.
Returning the vehicle was also very simple and well organized. We reported our arrival, a staff member inspected the vehicle, and the whole process was quick and stress-free.
The deposit of EUR 1,200 was returned within only three days, which we consider very fast and professional.
As an additional positive gesture, we were also given a 10% discount for our next rental, which we truly appreciated.
Our final conclusion: TopCar Lanzarote fully deserves our recommendation. Excellent service, professional staff, clear communication and a very positive overall experience.
Keep up the great work — we will gladly rent from you again.
3 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you so very much for taking the time to share such a detailed and wonderful review of your experience with TopCar Lanzarote! We are absolutely thrilled to read your kind words.
Our team works hard to ensure that every step of the rental process is smooth, transparent, and stress-free—even when picking up a vehicle outside of regular working hours. Knowing that our staff's professionalism, the condition of the car, and the quick return of your deposit met your highest expectations is the best reward we could ask for. We also highly appreciate your mention of our recommendation to take photos or videos, as we always aim for total transparency.
It was an absolute pleasure having you as our guest, and we hope you thoroughly enjoyed your time exploring the beautiful island of Lanzarote. We cannot wait to welcome you back soon and help you make the most of your 10% discount on your next adventure with us!
Keep enjoying your travels, and see you next time!
Warmest regards,
The TopCar Team
Reply from TopCar
Dear Customer,
Thank you very much for your great review! We are delighted to hear that you enjoyed our competitive prices, good service, and that the pickup and return process was smooth and easy for you.
Our main goal is to make your car rental experience in the Canary Islands as hassle-free as possible, and it is wonderful to know we succeeded.
We look forward to welcoming you back to TopCar on your next trip!
Best regards,
The TopCar Team
Everything Went Well
Everything When Well, easy Handling
I Receive the Discount when I want to Pick-up the car - Only Sad Point - I received the Discount because Brother car in Another Class what the Tell me when Toldme a Receive Discount.
Anyway all good Top car, easy to Deal with
7 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you so much for taking the time to share your review! We are absolutely thrilled to hear that you found our service easy to deal with and that everything went smoothly with your car hire in the Canary Islands.
Regarding the vehicle category, we always strive to provide the exact model or group booked. When operational adjustments occasionally happen, our priority is to find a fair, immediate solution—such as the discount applied to your rental—to ensure you can continue your journey comfortably. We truly appreciate your understanding and positive attitude.
We look forward to welcoming you back to TopCar on your next trip to the islands!
Best regards,
The TopCar Team
Great value for money
Received a free upgrade. Got my deposit back quickly. Very happy with their service. Great car and great value for the money.
Only downside is was that I paid an additional 57 dollar transfer fee on the deposit (to my bank, not to TopCar) and the pick process took a lot of time since I was sent to the wrong pick up point.
3 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you very much for taking the time to share your feedback with us!
We are absolutely delighted to hear that you enjoyed the upgrade, found the car to be of great value, and received your deposit back quickly. Providing a high-quality experience is always our goal.
However, we sincerely apologize for the delay during the pick-up process due to being directed to the wrong location. We know how frustrating it is to deal with confusion right after arriving, and we will review our arrival instructions and signs to ensure they are as clear as possible for future guests.
Regarding the fee, we completely understand your frustration. As you mentioned, this is a fee charged directly by your bank (often for international transactions, wire transfers, or currency conversions) and is unfortunately completely outside of our control.
Thank you again for your valuable feedback. We are so glad that, overall, you were very happy with our service, and we look forward to providing you with an even smoother experience on your next trip!
Sincerely,
The TopCar Team
I am very happy to be a Customer of…
I am very happy to be a Customer of TopCar. Team is very supportive and helpful. I had an issue (not caused by me, but seriously impacting return policy). TopCar team took my extraordinary request with maximum care and resolved the problem in a fast manner!
11 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you so much for your kind words and for being a valued customer of Topcar! We are absolutely thrilled to hear that our team was able to assist you with so much care and resolve your extraordinary request in such a fast and helpful manner.
For us, delivering a supportive and close service is always a top priority, especially when unexpected situations arise during your car hire in the Canary Islands. Knowing that we could turn a potentially difficult situation into a positive experience for you is our greatest reward.
We look forward to welcoming you back very soon on your next visit to the islands!
Best regards,
The TopCar Team
Really deserved that name .Topcar
Really deserved that name .Topcar , 5 days i rent the car ,very smooth with no problems brand new car for 140£ . Staff very nice even they didn’t check on the end if the car is good or not or if is been refull with petrol.Highly recommended.
6 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you so much for your highly recommended review and for your kind words! We are absolutely delighted to hear that we lived up to our name during your 5-day rental.
Knowing you enjoyed such a smooth experience with a brand new car at an excellent price makes us very proud. We always aim to make the return process of your car hire in the Canary Islands as quick, trusting, and hassle-free as possible, so you can enjoy your journey until the very last minute.
It was a true pleasure having you, and we look forward to welcoming you back to TopCar on your next visit to the islands!
Best regards,
The TopCar Team
Pick up and return was ok, but the car was too weak.
The car pick up and return was quickly and smoothly. Škoda Karoq is clean and comfortable, but completely unsuitable for the mountainous roads of La Palma. The car with its 1-liter engine is completely too weak. It is even dangerous, as the car stalled on a steep hill even when driving in first gear. If the drivers are less experienced, they can be seriously injured.
22 June 2026
Unprompted review
Reply from TopCar
Dear Customer,
We are pleased to hear that the pick-up and return process was quick and smooth, and that the Škoda Karoq met your expectations in terms of cleanliness and comfort.
We sincerely appreciate your observations regarding the engine performance on an island with such a unique and demanding terrain as La Palma. Undeniably, its roads feature very steep inclines that require careful driving.
For future visits, we highly recommend exploring the variety of engine options and higher vehicle categories available on our website before booking. This will allow you to select the model that best suits the specific routes and terrain you plan to travel. Our team will be delighted to assist you in choosing the most comfortable option for your trip.
Thank you very much for your time and your valuable feedback. We look forward to welcoming you back very soon.
Sincerely,
The TopCar Team
Overall good experience
Overall good experience, what I didn’t like was the car interior which was dirty and sticky. I had to clean it a bit by myself as it was unbearable to not do it. Much more effort and interest needs to be directed towards interior cleanliness.
4 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for taking the time to share your feedback. While we are glad to hear that you had an overall good experience, we sincerely apologize for the condition of the car's interior.
Receiving a vehicle that is dirty and sticky is completely unacceptable, and we deeply regret that you had to clean it yourself. This certainly does not reflect our standards, as cleanliness and hygiene are top priorities for us. We have immediately forwarded your comments to our cleaning and quality control team at the office to ensure that much more effort and attention to detail are directed toward interior cleaning moving forward.
We truly appreciate your constructive feedback, as it helps us address areas where we need to improve. We hope to have the opportunity to provide you with a completely spotless experience on your next visit.
Sincerely,
The TopCar Team
Easy and fast service
Easy and fast service. The costs were transparent, with no hidden fees.
We arrived a little earlier than our scheduled time, but we still only had to wait about 15–20 minutes before receiving the car.
The car was perfectly clean and in excellent condition. The child seats were clean as well. Returning the car was also quick and hassle-free.
A big plus was that they didn’t try to push any unnecessary extra insurance on us. They also spoke German.
Highly recommended company!
The only downside was that the security deposit was actually charged to the credit card instead of just being pre-authorized. Unfortunately, my credit card statement closed that same week, so the amount was included in the bill. It was, of course, refunded afterward and appeared as a credit on my card.
11 April 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you very much for such a detailed and positive review! We are thrilled to hear that you enjoyed our transparent pricing, the cleanliness of the vehicle and child seats, and our hassle-free return process. It is also great to know our team was able to assist you in German.
Regarding the security deposit, we sincerely apologize for the inconvenience caused by the timing of your credit card statement. Because we process the deposit as a charge and issue an immediate refund upon the safe return of the vehicle, the overlapping with your bank's billing cycle can sometimes cause it to appear on your monthly statement before the credit is applied.
Thank you for highly recommending us, and we look forward to welcoming you back on your next trip!
Sincerely,
The TopCar Team
The process of booking to pickup was…
The process of booking to pickup was very seamless. The Car was waiting as we arrived and we proceeded on our Holiday all within 20mins.
Very happy with the customer service..
Very polite and helpful.
I’m a good driver but I still allow for the most insurance available, which gives everyone peace of mind.
Hand back to the airport at Gran Canaria was again easy and professionally handled.
As I said, well recommended.
Will use Top Car again.
Mark Thorne
3 July 2026
Unprompted review
Reply from TopCar
Dear Mark Thorne,
Thank you very much for sharing your experience! We are delighted to hear that the entire process, from booking to pickup at the Gran Canaria airport, was seamless and that you were on your way within 20 minutes.
It is great to know that our customer service met your expectations and that our premium insurance option gave you full peace of mind during your holiday. We also appreciate your kind words regarding the smooth return process.
Thank you for your high recommendation, and we look forward to welcoming you back on your next trip!
Sincerely,
The TopCar Team
I dont recommend renting from them
I dont recommend renting from them. The car we rented last week had been dragged down a wall and looked horrendous, it then broke down. We were without a vehicle for a day and had to use taxis to get around to our pre booked events before getting a replacement. Now Top Car has deducted £116 from our deposit for the €30 of fuel we couldn't top up in the broken down vehicle as we couldn't get it to a fuel station before it was collected because it wouldnt start. The staff were not helpful, they told us to claim on our insurance (which doesnt cover not topping up the fuel) and the topcar website chat system is an AI bot that ends the conversation and doesnt deal with the issue to transfer you to a person that can.
Topcar customer service is terrible, we were inconvenienced, had to spend money on alternative transport and were charged for problems with their vehicle that was out of our control
UPDATE 16-07-26
I have attempted to contact top car via the method in their response and their website again failed to raise a case, provide me an email address or put me in communication with a representative. My review remains the same, this company are just looking to RIP YOU OFF and their customer service is abysmal.
9 July 2026
Unprompted review
Reply from TopCar
Dear Daniel,
Unfortunately for the name you provide we could not find your reservation to contact you and learn more about what could have happened. We invite you to contact our Customer Service Department (https://top-car-hire.com/contacto ) to learn more about your case.
Best regards,
TopCar Team
Poor service all around
Was given the wrong keys upon arrival, then on the day of my home flight the car wouldn’t start. Nobody was picking up at the office so I ended up getting a taxi to Arrecife airport so I wouldn’t miss my flight .
Staff when I dropped off the keys couldn’t care less , just asking if I’d fuelled it up which obviously I couldn’t and where had I left it making me Google the address as she couldn’t be bothered 😕 no apology, no sympathy and as a woman travelling alone I felt quite vulnerable. When I got home they charged me for fuel and towing back 😂😂😂😂 like it was my fault !!! Never again 😌
19 June 2026
Unprompted review
Reply from TopCar
Dear Customer,
We sincerely apologize for the distressing experience you had during your rental in Lanzarote, as well as the lack of empathy you felt from our team. We deeply regret that you felt vulnerable traveling alone and that the management of this incident did not meet our customer service standards.
Regarding the events, we would like to confirm that our customer service department has already resolved your case. We are truly sorry for the stress and inconvenience this caused, especially on the day of your return flight, and we appreciate your patience while we corrected this mistake.
Sincerely,
The TopCar Team
TopCar best on Gran Canaria
I always choose TopCar because no other car rental company has managed to beat their prices. The booking process is simple, and the staff at the desk always provide excellent service.
I also like that you can confirm your personal details online before arrival, which speeds up the car collection process. Another great advantage is that you don't have to pay online when making the booking—you simply pay when you collect the car.
I visit Gran Canaria 3–4 times a year, and I always rent my car from TopCar. They have consistently provided great value and a hassle-free experience.
18 June 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you so much for being such a loyal customer and for sharing your wonderful experience! We are thrilled to hear that TopCar is always your top choice for your frequent visits to Gran Canaria.
It is fantastic to know that you appreciate our competitive prices, the simplicity of the booking process, and our online check-in feature designed to speed up your collection. We are also glad that our flexible payment-upon-arrival policy adds to your convenience.
Thank you for your continued trust in us. We look forward to welcoming you back on your next trip to the island!
Sincerely,
The TopCar Team
Collection of the car was excellent but...........
Collection of the car was excellent. Lovely young lady in the office was great really helpful and very efficient.
The car was poor quality Hyundai i10 automatic. Lots of damage on the car some of which could have caused injury if you caught yourself on them
The tyres had to be inflated several times through the week. Our car compared to other TopCar rentals seemed very poor.
Returning the car no issues.
Will use you again when we come back in December.
18 June 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for sharing your feedback with us. We are pleased to hear that your collection experience was excellent and that our colleague in the office was so helpful and efficient. We also appreciate your confirmation that returning the car was a smooth process.
However, we are very sorry to hear that the quality of the Hyundai i10 did not meet your expectations or our usual standards. Safety is our top priority, so we deeply regret that the car had bodywork damage and that you experienced recurring issues with the tyre pressure during your week. This is certainly not the standard of vehicle we aim to provide compared to the rest of our fleet.
We have forwarded your comments directly to our maintenance and quality team at the airport to ensure this vehicle is thoroughly inspected and repaired before it is rented again.
We truly appreciate your loyalty and your decision to trust us again for your upcoming trip in December. We will work hard to ensure your next vehicle provides the seamless, high-quality experience you expect and deserve.
Sincerely,
The TopCar Team
Brilliant service
Brilliant service. Very well organised. Easy to check in at the airport. No hustle on drop off. Great experience over all.
25 June 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you very much for your great review! We are delighted to hear that you had a brilliant experience with us and that you found our service well-organized, with an easy check-in at the airport and a hassle-free drop-off.
We truly appreciate your trust in TopCar and look forward to welcoming you back on your next trip!
Sincerely,
The TopCar Team
Very good experience
Very good experience , no problems at all. Fast and easy pick up and drop off. Always take the additional insurance and pay with a credit card, you will have total peace of mind with no surprises.
20 June 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you very much for your great review! We are delighted to hear that you had a very good experience with us and that both the pick-up and drop-off were fast and easy.
We also appreciate your helpful tip regarding our additional insurance and credit card payment for total peace of mind. Thank you for your trust in TopCar, and we look forward to welcoming you back on your next trip!
Sincerely,
The TopCar Team
Reply from TopCar
Dear Customer,
Thank you so much for your feedback! We are thrilled to hear that you found our process easy. Keeping things simple, quick, and hassle-free for our customers is always our top priority.
We look forward to welcoming you back to TopCar on your next trip!
Sincerely,
The TopCar Team
Booking was easy and staff helpful.
22 June 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you so much for your feedback! We are delighted to hear that your booking process was easy and that our staff was helpful. Providing a smooth and friendly experience is always our main goal.
We look forward to welcoming you back to TopCar on your next trip!
Sincerely,
The TopCar Team
Never TopCar again!!
Contract number: T455954
Only thing that was good was the pick-up.
Now, I'm making a long story short.
Car hired: VW Polo.
Pick-up/return: Tenerife South airport
I picked up a rental car that initially seemed to be in good condition. The only thing I noticed was that the driver's window switch felt slightly loose. The other three window switches were firm, and all four electric windows worked.
After having the car for 12 days, and only two days before returning it, all of the window control buttons on the driver's door became loose and completely stopped working. Since there were only two days left of our holiday, I didn't report it immediately. I also believed I had purchased "full insurance." Unfortunately, I later discovered—because I hadn't read the terms carefully—that this insurance only covers exterior damage.
It's worth pointing out that this is not the kind of fault you can easily cause yourself through normal use.
When I returned the car, I immediately informed the staff about the issue. To my surprise, I was charged €170 for the repair.
TopCar claimed that I had caused the damage, but I strongly disagree. In my opinion, this seems much more like a pre-existing weakness or a previous quick fix that eventually failed during my rental period, leaving me to pay the bill.
I asked to speak with the manager before paying, but I was told the manager was "too busy" on an important phone call and had simply instructed the staff to "follow procedure."
I understand that rental companies often deal with customers who return damaged vehicles. However, what disappointed me most was that TopCar never made any real effort to understand my side of the story. Their attitude felt dismissive and indifferent, which is not what I expect from a company of this size.
Because of this experience, I will never rent from TopCar again. I will also make sure to warn my friends and family—many of whom travel to Tenerife regularly—about how this situation was handled and I will make sure they too won't spend a cent for TopCar.
8 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
We fully understand the situation. However, as the necessary information and documentation requested to review your case was not provided, it is completely impossible for us to carry out any further investigation, management, or adjustment at this time.
Should you decide to provide the requested details in the future, we remain at your full disposal to reopen and thoroughly review your case.
Sincerely,
The TopCar Team
Smooth process and excellent value.
Smooth process and excellent value. Modern clean cars and always within or above the range booked.
7 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you very much for your excellent feedback. We are absolutely delighted to hear that you experienced a smooth process and found excellent value in our service.
Maintaining a modern, clean fleet and ensuring our vehicles always meet or exceed the category booked is one of our top priorities, so it is wonderful to know we hit the mark for you.
Thank you for choosing TopCar, and we look forward to welcoming you back on your next trip!
Sincerely,
The TopCar Team
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