TopCar Reviews 

I was involved in an accident that wasn't my fault and reported it; the lady from TOP Car was very friendly and helpful.

Amazing! Best price- as we arrived we did do out research and from Top Car received best price, was no deposit asked and access to car quickly as we had a hungry tired 5y old.

This review refers to TopCar Fuerteventura, Spain. TopCar is the first car hire company I've EVER dealt with that actually charges your credit card with a deposit if you don't accept their overpriced insurance. Every other car hire company I've dealt with merely places a reserve on the card but TopCar actually charged me Euro900 and then took 3 weeks to return it. (Their imposed Terms and Conditions, say they will return the deposit between 2 weeks and 4 weeks after the end of the hire period). In effect, you are giving them an interest free loan. In addition, we had a puncture and had to swap the car. This was handled well by the staff at the airport, but we were subsequently charged euros 93.75 without any explanation of the charge, either verbal or in writing. I rang their Admin help line 4 times and they never picked up. Finally I have to say that the cars provided were both somewhat old and tired (the 1st had 66k kilometres on the clock, the replacement 60k). Overall, not a good experience.

In December 2025 we booked a specific car model with TopCar for our holiday in Fuerteventura in July 2026. We deliberately chose that particular vehicle because we were genuinely excited about driving it during our trip, and we made the booking more than seven months in advance.

However, when we arrived in Fuerteventura, we were told that our car had been given to another customer due to “overbooking”. Instead, we were provided with a completely different model that had nothing to do with the car we had reserved.

To make matters worse, the replacement car was not suitable for our needs. Our suitcases did not fit in the boot, so we had no choice but to carry them on the passenger seats. This was uncomfortable, inconvenient and clearly not what we had booked or expected.

We understand that unforeseen circumstances can arise, but it is very difficult to accept that a booking made so many months in advance does not guarantee the selected vehicle, especially when the company admits that it has simply been given to somebody else. Booking a specific model should mean something. Otherwise, the information provided during the booking process creates expectations that the company is unable or unwilling to fulfil.

The attitude of some of the employees made the experience even worse. We found some members of staff to be extremely rude and unhelpful, which is particularly disappointing when customers are already dealing with a problem caused by the company itself.

This was an extremely disappointing start to our holiday. Driving that particular car had been part of the excitement of the trip, but instead we were left with an unsuitable vehicle, our luggage on the seats and a very poor impression of the customer service.

After this experience, we would not book with TopCar again, nor would we recommend the company to anyone who wants to be confident that they will receive a suitable vehicle or the car they actually reserved.

Driving an car in new territory with poor built-in navigation—and no way to pair Google Maps—doesn't exactly make for a stress-free drive. On top of that, the windows were incredibly dirty and the washer fluid was empty. Not great. On the other hand, the car itself was fine: it had an automatic transmission and working A/C, handled off-road terrain reasonably well, and was small enough to park easily. Well, it’s a lesson for the future. I was supposed to get a VW Polo, then a Fabia, but ended up with a Hyundai i20. Next time, though, I’ll insist on getting the specific model I actually reserved. All in all, it got me where I needed to go every time, but there was a bit of unnecessary hassle involved.

Finally, a hassle-free car hire experience!

This is the first time I’ve ever had a completely faultless experience hiring a car.

I’ve hired cars on every holiday I’ve been on, and it usually ends up the same way – either you’re asked for a huge €2,000 deposit or pressured into paying another €150 or so for an insurance waiver. Not this time.

I booked directly through the TopCar website, which was quick and straightforward. I had booked a VW Taigo (or similar), and for the first time ever I actually received the exact car that was advertised. A small thing perhaps, but it made a great first impression.

The car itself wasn’t immaculate and had plenty of scratches, but it was mechanically sound and did everything we needed. It did feel a little underpowered on some of Gran Canaria’s steeper hills, although that’s more a reflection of the small engine fitted to a medium-sized SUV than anything TopCar has done.

Collecting the car was incredibly easy. The desk was simple to find, the queue moved quickly, and the staff were friendly and professional. Best of all, there was no awkward upselling, no scare tactics about insurance, and no ridiculous charges or deductions for things like a bit of sand in the car. Everything was exactly as promised.

For £188, I had a week’s hire including the insurance waiver, which I thought was excellent value. Returning the car was just as straightforward, with clear signage and a convenient location close to the airport.

Overall, this was a genuinely stress-free experience from start to finish. I honestly couldn’t fault TopCar and would happily use them again. Highly recommended!

Excellent efficient service. Staff friendly and car as anticipated.

Perfect experience, no problems at all. Great prices.

Very simple process, staff were great. Price and service cannot be faulted.

Headline: Unacceptable downgrade policy for third-party bookings and exhausting arguments.Review:We booked a Compact class car (Seat Ibiza) via DiscoverCars at TopCar Tenerife. Upon arrival, we were shocking to hear that since we didn’t book directly through TopCar’s official website, they have a policy to provide a lower class car if the reserved model is unavailable. They initially gave us a Hyundai i20 (a significantly lower class).I had to return to the office and argue with the staff just to get the class I actually paid for (they finally provided a Hyundai i30, but acted as if they were doing us a huge favor). The customer service is manipulative, and the policy of downgrading clients who use booking platforms is a scam. Avoid this agency if you want a stress-free holiday.

Título: Política de degradación inaceptable para reservas externas y discusiones agotadoras.Comentario:Reservamos un coche de categoría Compacto (Seat Ibiza) a través de DiscoverCars en la oficina de TopCar Tenerife. Al llegar, nos sorprendió profundamente que el personal nos dijera que, como no habíamos reservado directamente en la web oficial de TopCar, su política es dar un coche de categoría inferior si el modelo reservado no está disponible. Al principio nos entregaron un Hyundai i20 (un segmento notablemente inferior).Tuve que volver a la oficina y discutir con los empleados solo para conseguir la categoría por la que realmente había pagado (finalmente nos dieron un Hyundai i30, pero actuando como si nos estuvieran haciendo un gran favor). El servicio de atención al cliente es manipulador y la política de bajar la categoría a los clientes que usan plataformas de reserva es una estafa. Eviten esta agencia si quieren tener unas vacaciones sin estrés.

Always very satisfied, third time renting with TopCar in the Canary Islands (twice Tenerife, once Lanzarote).
- Always very satisfied
- Cars always new and in excellent condition
- Pickup and return straightforward
- Online check-in with personal data enabled quick collection

Although I didnt get the class of car I had booked, the alternative was fine and had no issues. Collection and return were friendly and efficient. Location, at TFS, was ideal. I was reassured as I had ordered the extra insurance. Car had plenty of cosmetic marks at collection, but was not untidy. Also at collection they said if this replacement car was not OK, I could change, but I didnt need to. Overall, would recommend and will use again next time.

Ease of getting vehicle very trouble free only thing.wrong very long walk to get vehicle.used many times and prefer old .method of getting car from underground car park ,very good.and clean vehicle highly recommended

Easy pickup & drop off, but just watch for the car rentals return signs, it's the Bottom floor of the multi storey car park and the roundabout you exit off is busy

I use TopCar for last 5 years with no issues.
Always get the extra insurance.

Top Car was able to upgrade us to a larger vehicle with no problem. The van was great and gave us no issues. The staff were very friendly and accommodating. Thank you!

Excellent from start to finish, thank you!

easy booking, easy check in and check out and a good car

Charged me £160 for the super cover and it only covers the external parts of the car. External being scratches and scrapes, everything else including engine, frame, mechanical damage is all with yourself despite the high cost of "Super Cover". They are demanding over £1,000 from me for the damage that was incurred when their handbrake failed one hour after leaving the car parked and subsequent left damage to bonnet and radiator area. Apparently only got 72 hours to pay before legal action.

Got a reply back from TopCar stating their T&Cs apply, however one of my main complaints was that their representative when they offered me the cover assured me that their Super Cover meant that so long as I brought back the car full of fuel and the keys then there will be no further costs. No pictures needed, no damage costs, nothing. He also said that he would send on the T&Cs. He lied about this too.
I have since engaged in communication with Top car, but they just keep telling me that the car is sound and that they sent me the T&Cs - they cannot provide me with any evidence to back this up, I just have to believe them - like I did when I took out the Super Cover.
They are still threatened with legal action if I don’t pay over £1,000 with the next 24 hours for something that I don’t see as my fault ( faulty handbrake), and I cannot afford.
My account number is T455041.

Dear TopCar,

Unfortunately, our experience with TopCar has already been somewhat disappointing.

Today, at approximately 13:30, I collected a Toyota Aygo, registration number 1669 MVP, as specified in my rental agreement, from your Tenerife location.

When collecting the vehicle, I requested both the rental agreement and the vehicle damage report. The TopCar representative informed me that these documents would be sent to my email address. Upon reviewing the rental agreement, I noticed that the vehicle damage diagram had not been completed and that no pre-existing damages were recorded.

Before driving the vehicle and immediately after collection, I conducted a thorough inspection and identified several damages and signs of wear that were not documented in the rental agreement.

The observed damages include:
• Scratches on the front bumper (IMG_0662.HEIC, IMG_0663.HEIC, IMG_0664.HEIC, IMG_0665.HEIC)
• Dent in the right rear door (IMG_0666.HEIC, IMG_0716.HEIC, IMG_0717.HEIC)
• Scratches beneath the left headlight (IMG_0718.HEIC)
• Multiple scratches around the left rear wheel arch (IMG_0667.HEIC, IMG_0668.HEIC, IMG_0669.HEIC, IMG_0674.HEIC, IMG_0675.HEIC, IMG_0676.HEIC, IMG_0677.HEIC)
• Scratches on the right front door (IMG_0670.HEIC, IMG_0671.HEIC, IMG_0672.HEIC)
• Scratches and scuff marks on the alloy wheels/rims (IMG_0673.HEIC, IMG_0680.HEIC)
• Scratches around the tailgate and rear lights (IMG_0678.HEIC, IMG_0679.HEIC, IMG_0689.HEIC, IMG_0690.HEIC, IMG_0691.HEIC, IMG_0692.HEIC)
• Scratches on the panel surrounding the left rear wheel (IMG_0680.HEIC)
• Scratches on the left front door near the window (IMG_0681.HEIC, IMG_0682.HEIC)
• Scratches on the right-side mirror housing (IMG_0730.HEIC, IMG_0731.HEIC)
• Damage underneath the vehicle and around both front wheel areas (IMG_0714.HEIC, IMG_0715.HEIC, IMG_0705.HEIC)
• Scratches, scuff marks, and inadequate cleaning inside the vehicle, including the luggage compartment and front seats (IMG_0684.HEIC, IMG_0698.HEIC, IMG_0699.HEIC, IMG_0704.HEIC, IMG_0705.HEIC, IMG_0711.HEIC, IMG_0720.HEIC, IMG_0734.HEIC, IMG_0735.HEIC, IMG_0736.HEIC)

We have made several attempts to report these issues through the communication channels provided by TopCar.

Unfortunately, our efforts have been unsuccessful:
• Emails sent to TopCar appear not to be received or processed.
• The contact form on your website repeatedly returns an error message. We attempted submission six times using different browsers and devices without success.
• We also attempted to contact your customer service by telephone on two separate occasions, remaining on hold for approximately ten minutes each time before the call was disconnected.

Given these circumstances, we have been left with very limited options for documenting the condition of the vehicle and ensuring that these pre-existing damages are properly recorded.

It is concerning that customers are unable to reliably report pre-existing vehicle damage through TopCar's standard communication channels without encountering significant difficulties.

Please find the photographic and video documentation of the vehicle's condition at the following link - combining the following three parts and removing empty spaces:
Part 1: https: // drive.google .com
Part 2: /drive/ folders/1RuCiv9-migvn-09NfgoafIamOZ8Sj_Yw
Part 3: ?usp=sharing

The folder contains photographs and videos documenting the pre-existing damages and other relevant issues identified immediately upon collection of the vehicle.

We kindly request written confirmation that these damages have been registered as pre-existing and that they will not be attributed to my rental period.

Rental Agreement Number: T459852

Thank you for your assistance. I look forward to receiving your confirmation.

At this stage, we have rated our experience with TopCar as 3 out of 5 stars, as the issues described above may be the result of technical problems rather than company policy. However, our final assessment will naturally depend on how TopCar addresses and resolves this matter.

Kind regards,
Jakob Nielsen