Loan application process was easy but on the other hand the online account isn't great as you can't manage your loan online. Emails aren't replied. Only the staff on the phone are great. Overall l'd s... See more
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Constant error message. Pointless. Tried a few times went through the whole application over and over to be hit with error every time
From start of application and 2 calls it was approved so easy and Kate the advisor needs a promotion , the way she handles customers her etiquette is just A1 .. and explaining the process, all other... See more
Alex was fab, he went through everything with me, explained things in a clear way, asked me if I had any questions The turn around from application to payout was really quick too, I would highly re... See more
Company details
Written by the company
We offer affordable, unsecured personal loans to those who are unable to get accepted with the more mainstream lenders such as high street banks and building societies.
Contact info
The Tempest, 12 Tithebarn Street, L2 2DT, Liverpool, United Kingdom
- 0151 452 0079
- customerservices@tootloans.co.uk
- tootloans.co.uk
3.5
Average
206 reviews
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Hasn’t replied to negative reviews
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Really straightforward no fuss
Really straightforward no fuss, polite and helpful in the phone.
9 January 2024
The application was very straight…
The application was very straight forward and easy to understand. Alex who dealt with my application was concise, informative and friendly. He was very easy to understand and made sure I knew my terms in good detail.
15 December 2023
Great customer service
15 December 2023
Very prompt
12 December 2023
First class no delays what so ever
12 December 2023
Just Amazing no hassle No.1
From start of application and 2 calls it was approved so easy and Kate the advisor needs a promotion , the way she handles customers her etiquette is just A1 .. and explaining the process, all other companies need to learn from this company. Just excellent and just can’t praise them enough, thanking you for making everything so easy .. making everything possible wishing you all the best. You helped me at a time when needed. Wishing you all a Merry Merry Christmas 🎄🙏🙏🎁🥳
Miss khan
8 December 2023
10/10 customer service
Kate was a massive help in going through everything on the loan agreement, couldnt have asked for a better advisor
6 December 2023
Loan application
The whole process was quick and easy to do. I was called promptly to discuss my loan and was successful.
The advisor was extremely helpful and explained everything. I would definitely recommend.
4 December 2023
Very fast and the person on the phone…
Very fast and the person on the phone was very nice and explained everything clearly!
24 November 2023
Quick and helpful
6 November 2023
I was very satisfied
I was very satisfied, great service,friendly team..
10 November 2023
Unprompted review
Great communication
Very smooth process and good communication throughout. Explained everything very well. Would definitely recommend.
11 October 2023
Toots customer service was brilliant…
Toots customer service was brilliant very helpful and understanding staff made the transaction very easy. I had spoken to a staff member called Alex
22 September 2023
Everything very well explained
Everything very well explained. Very helpful and most of all very friendly.
21 September 2023
They took time to asses my application…
They took time to asses my application and called me to explain how their service works. I really liked that.
5 September 2023
Applied Saturday afternoon for a…
Applied Saturday afternoon for a loan,process supposed to take up to 15 mins,was told they’d let me know within 24 hours,3 days later and still no answer
5 September 2023
Unprompted review
Reply from Toot Loans
Dear Mr Whitehouse, we endeavour to process all applications same day, however this is only possible once we have all the information required to process an application such as open banking, which is a mandatory part of our application process.
We email the outcome of all applications to the email address provided, please ensure to check your junk folders!
We're sorry that we could not meet your expectations at this time.
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