Toolmart Australia Reviews 1,979

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 329 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent delivery service, noting the speed and efficiency with which their orders arrive, often with free shipping. People are also very satisfied with the products, highlighting their quality and the competitive pricing. The overall service is frequently described as exceptional, with many consumers appreciating the smooth ordering process and good communication. However, some customers also noted issues with delivery times, mentioning delays or extended waiting periods for their items. A few other people also felt that communication regarding order status and delivery updates could be improved, especially when there were unforeseen hold-ups.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and prompt delivery... See more

Product

Reviewers mention positive feedback about product. Customers are very happy with their purchases, finding... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Service

Customers had positive experiences with service. Many reviewers praise the quick, efficient, and friendly... See more

Price

Customers consistently note positive experiences with price, often finding products at good or affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly I am rather impressed. Got metabo kit for way cheaper than almost places, was sent within two business days and arrived within five. For free standard shipping from WA that’s bloo... See more

Rated 5 out of 5 stars

I purchased online a Heavy Duty 5 metre Extension Lead 15AMP Lead 10AMP Pin Plug...It was for my vacuum cleaner at home...This is so I did not have to unplug and plug the vacuum cleaner at the wall... See more

Rated 5 out of 5 stars

Just the speed at which my product was ready,not necessarily anything else.at the end of the day they are onsellers making a profit off the ever suffering public who are getting rorted at every turn b... See more

Rated 5 out of 5 stars

Amazing service from the WA online team!! I called to confirm that all items were in stock prior to ordering, due to it being a present. The guy was awesome, let me know what courier would be used an... See more


Company details

  1. Tool Store
  2. Hardware Store

About Toolmart Australia

Written by the company

Toolmart Australia

Quality tools, service and parts for over 45 years

Toolmart stock a comprehensive range of quality trade tools from all the major tool manufacturers including Makita, DeWalt, HiKOKI, Milwaukee, Kincrome, Metabo, Sidchrome, Stanley, Teng and many more.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Toolmart has excellent customer service

Toolmart had a competitive price for the Milwaukee goods, and the sales staff went out of their way to ensure I qualified for a free battery. This was a nice touch that showed they were serious about looking after the customer. These guys are great.

23 October 2025
Rated 1 out of 5 stars

After waiting 3 weeks without what I…

After waiting 3 weeks without what I ordered I emailed only to be told no stock, finally got the spray bottles after a few more weeks and there useless, the pressure relief valve leaks as soon as you pump, and ones already started to seize

1 October 2025
Toolmart Australia logo

Reply from Toolmart Australia

Hi Brandon, We contacted our supplier in regards to the products you ordered and with their help we were able to process a full refund for you. We weren't able to get in touch with you by phone or email last week so hopefully you're happy with this outcome. If you have any further questions please contact us on 08 6278 0055 or websales@toolmart.com.au. Thank you.

Rated 5 out of 5 stars

Great service

Look,great service. Purchased Hikoki Heat Gun. Has not been used yet but only 6 days from WA to Katoomba NSW. Well chuffed.

15 October 2025
Rated 5 out of 5 stars

It was wonderful to find a company that…

It was wonderful to find a company that still had a 180mm disc sander available. The service was excellent and I had the item within 3 weeks (sourced from manufacturer). I would recommend buying from Toolmart Australia.

25 September 2025

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