Tonic Vault Ltd Reviews 

1,239
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their effectiveness and taste. Many also highlight the great service received, often describing it as friendly, helpful, and efficient. The delivery service is frequently commended for its speed and discretion, with many appreciating quick arrivals. However, some customers also noted concerns regarding delivery times, with several experiencing delays or lack of updates. A few other people also felt that product quality was not always consistent, mentioning issues like poor taste, unexpected texture, or items not matching descriptions.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the quality, effectiveness,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick, swift, and fast... See more

Service

Users describe positive interactions with service, consistently highlighting excellent and fast service, with... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality of products and... See more

Order

Customers consistently note ambiguous experiences with order, with some reporting that delivery has been... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cali ice cream and Wedding cake Discreet packaging Amazing products purchased, great effects and definitely would recommend and will be buying both again, very soon!!

Rated 4 out of 5 stars

Thank you for the great shopping experience! I really appreciated the friendly service and the smooth process. It made my experience enjoyable, and I look forward to coming back again soon.

Rated 4 out of 5 stars

Great product quick delivery maybe a freebie next time like some roaches,rizzlas or a lighter would make a five stars experience


Company details

  1. Health and Beauty Shop
  2. Cannabis store
  3. Health Food Store
  4. Herb Shop
  5. Vitamin and Supplements Store
  6. Wellness Center

Written by the company

With a 4.4 star rating on trust pilot from hundreds of genuine reviews, its no surprise that we are quickly becoming one of the UK's top suppliers for all products CBD related! Offering a full range from hemp flowers to moon rocks, oils edibles and much more. Our Cbd superstore serves tens of thousands of happy customers and is committed to providing only the very best products at unbeatable prices and overall services with our well thought out loyalty rewards program and regular huge discount codes. To ensure we are bringing you the highest quality products every single product is third-party lab tested and then tested again in-house to guarantee product authenticity.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,239)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Banging

Really good and communication is also fantastic.
Really good variety whatever your budget, i like the fact you can get good quality greenhouse at a steal.
These guys are an apothecary with healing provisions 🤘

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great products, fast delivery, good website! Often do offers like 42 % off everything on site during April to celebrate 420. I can recommend the animal mintz and the Nepal cream!

2 April 2025
Rated 1 out of 5 stars

I ordered 56 grams and got 28 i have…

I ordered 56 grams and got 28 i have been trying to contact them mutiple times and they haven't responded won't be purchasing again.

27 March 2025
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Hi there,

Hope you're well!

I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!

All the best,

Antonio

Rated 4 out of 5 stars

Good prices

Good prices, although delivery took a day longer than expected despite being shipped on time.

29 March 2025
Unprompted review
Rated 3 out of 5 stars

I’ve ordered from tonic vault in the…

I’ve ordered from tonic vault in the past and they were brilliant. Since swapping from Royal Mail… everything just goes tits up. I’m still waiting on an order from the 16th. They are now using Evri which is a bad choice as Evri literally couldn’t care less whether they delver the package or not. It makes tonic vault look bad they can’t even get in touch with Evri themselves so organising a delivery is impossible. Don’t think I will be going back to tonic vault because Evri have not bothered to try and deliver the package and tonic vault can’t do anything about it… a real shame.

16 March 2025
Unprompted review
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Hi there,

Hope you're well!

I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!

All the best,

Antonio

Rated 5 out of 5 stars

It's a shame

Been with tonic vault a good couple years now and have always been happy with there product and delivery time.. Never had any issues at all. Unfortunately,since they stopped using Royal Mail and changed to these other people my delivery information is constantly being changed . I get emails saying my order will b delivered at 2 o'clock, then another saying,it's now 6 , then another day 9 o'clock, then after all that waiting in all day I get another email saying our driver has finished for the day and delivery will be tomorrow.. This has caused me to probably not order from them again.... It's a shame... JR

3 March 2025
Rated 5 out of 5 stars

Top Service

Placed 3 orders now, good quality, always delivered within the quoted time window.
Really nice touch with reward points as well and decent rewards that can be claimed with them.
Really helps with my ADHD and psoriasis.

28 February 2025
Rated 5 out of 5 stars

Really great

Really great service, fast and efficient delivery and as described decreet packaging. Am using to help step away from it's counterpart and wanted to wean to vapes over time. This has really helped as looks, smells and tastes the same but just helps feel calm and helps with sleep. It's not taken long for me to want to cut out the baccy as well and still gives an effect that helps with the habit and psychologically so I'm very happy with what it's achieved

14 February 2025
Unprompted review
Rated 3 out of 5 stars

Poor communication from this company…

Poor communication from this company 24-48 hours for a reply to emails
and they take too long to process orders but try to blame it on the courier. I would advise using other companies.

18 February 2025
Unprompted review
Tonic Vault Ltd logo

Reply from Tonic Vault Ltd

Hi there,

Hope you're well!

I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!

All the best,

Antonio

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