Cali ice cream and Wedding cake Discreet packaging Amazing products purchased, great effects and definitely would recommend and will be buying both again, very soon!!
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Review summary
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Reviews shaping this summary
Thank you for the great shopping experience! I really appreciated the friendly service and the smooth process. It made my experience enjoyable, and I look forward to coming back again soon.
Good flower ,good customer service,prompt delivery. Excellent.D
Great product quick delivery maybe a freebie next time like some roaches,rizzlas or a lighter would make a five stars experience
Company details
- Health and Beauty Shop
- Cannabis store
- Health Food Store
- Herb Shop
- Vitamin and Supplements Store
- Wellness Center
Written by the company
With a 4.4 star rating on trust pilot from hundreds of genuine reviews, its no surprise that we are quickly becoming one of the UK's top suppliers for all products CBD related! Offering a full range from hemp flowers to moon rocks, oils edibles and much more. Our Cbd superstore serves tens of thousands of happy customers and is committed to providing only the very best products at unbeatable prices and overall services with our well thought out loyalty rewards program and regular huge discount codes. To ensure we are bringing you the highest quality products every single product is third-party lab tested and then tested again in-house to guarantee product authenticity.
Contact info
United Kingdom
- enquiries@tonicvault.co.uk
- tonicvault.co.uk
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best customer service
I had placed an order, an incorrect product was received. I contacted Tonic Vault and received an immediate response, everything was handled far beyond my expectations. The products are top notch and I'll continue to order from them, highly recommend!
11 July 2025
Unprompted review
If you email they do help
Received order and it wasn't what I expected they dealt with it and solved the problem for me great customer service
10 July 2025
Unprompted review
best products online
2 July 2025
Scammers don’t buy!!
My order didn’t come I emailed and a member of there staff fixed it tho it did take a little while
26 June 2025
Unprompted review
Reply from Tonic Vault Ltd
Hi there,
Hope you're well!
I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!
All the best,
Antonio
Had bought an oz of pop corn buds
Had bought popcorn Bruce banner and had a few issues. Tonic vault sent me a new order free of charge with no argument. Customer service 10/10. Thanks for the honest and forthcoming emails. Credit where credit is due.
26 June 2025
Reply from Tonic Vault Ltd
Hi there,
Hope you're well!
I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!
All the best,
Antonio
Great as grand as grit and grime
9 June 2025
Low quality stock not worth the money!
***AVOID***I have been a customer for a number of years. I received an order and the item they sent was not what I had ordered. I raised a query to return for a refund. They took 11 days to respond and turned down my return. I will now be forced to go via my bank to get my money back. ***AVOID***
10 June 2025
Unprompted review
Reply from Tonic Vault Ltd
Hi there,
Hope you're well!
I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!
All the best,
Antonio
Customer service has been awesome
Antonio sorted shortage issue , well done on excellent customer service .. great service.***** 5 star
2 June 2025
Reply from Tonic Vault Ltd
Hi there,
Hope you're well!
I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!
All the best,
Antonio
Fast delivery good products at a good…
Fast delivery good products at a good price will definitely be ordering from them again
2 June 2025
Didn't get full amount again got two 56…
Didn't get full amount again got two 56 grams of each I ordered six oz all together an got four keeps happening and that don't mind cuz they always pull threw
30 May 2025
Reply from Tonic Vault Ltd
Hi there,
Hope you're well!
I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!
All the best,
Antonio
Took a while to get here but the…
Took a while to get here but the products were the same good quality as always
1 May 2025
Excelent transaction from start to…
Excelent transaction from start to finish, great service and excelent products all the way.
1 May 2025
Awful quality flower,worst I've had and…
Awful quality flower,worst I've had and I've used pretty much every CBD site out there!! Edit,they have now been taken over,new owners saw my review and asked if I would consider changing my review if they sent out a better product,fair play to them sent the order out again,no charge at all,brilliant customer service and the flower was on point
1 May 2025
Reply from Tonic Vault Ltd
Hi there,
Hope you're well!
I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!
All the best,
Antonio
Happy with everything 👌
1 May 2025
Disgusting service
I placed an order over 5 days ago and still not had confirmation or a delivery. Money has been taken and customer service is terrible. Considering it’s a medical need, they don’t care!
£160 lighters and still nothing in hand!
Very very very poor service
1 May 2025
Reply from Tonic Vault Ltd
Hi there,
Hope you're well!
I'm very sorry to hear about the issues with your order. Please could you email enquiries@tonicvault.co.uk with your order number for me to look into this and fix it for you ASAP!
All the best,
Antonio
Banging
Really good and communication is also fantastic.
Really good variety whatever your budget, i like the fact you can get good quality greenhouse at a steal.
These guys are an apothecary with healing provisions 🤘
29 April 2025
Unprompted review
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